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Quiz on ASACertif2, created by aicha sassi on 28/03/2020.

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ASACertif2

Question 1 of 25

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21) Universal Containers has a small group of users on Lightning Experience. Selected report folders are shared with these users. How can the System Administrator prevent these users from customizing the information in the reports?

Select one or more of the following:

  • A. Lock report filters.

  • B. Use Custom Report Types.

  • C. Modify Field Level Security.

  • D. Run the report as a specified user.

Explanation

Question 2 of 25

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22) Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields.
Where is field -level Security controlled for users on these teams?

Select one or more of the following:

  • A. Sharing Rules

  • B. Role

  • C. Profile

  • D. Public Groups

Explanation

Question 3 of 25

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23) Which set of small and large data backup methods are available in native Salesforce

Select one or more of the following:

  • A. Mass Exports, Weekly Data Export Service, and Data Loader Exports

  • B. Report Exports, Weekly Data Export Service, and Data Loader Exports

  • C. Dashboard Exports, Report Exports, and Weekly Data Export Service

  • D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports Calculator

Explanation

Question 4 of 25

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24) What are two capabilities of the content delivery feature of Salesforce Content? Choose 2 answers

Select one or more of the following:

  • A. Associate the content delivery with a Salesforce record.

  • B. Password protect content deliveries that contain sensitive data.

  • C. Customize the URL assigned to the content delivery.

  • D. Encrypt certain content delivery files.

Explanation

Question 5 of 25

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25) Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any app, but still allows a user Multiple Books to view records that would normally be found under this tab? "

Select one or more of the following:

  • A. App Permissions

  • B. Object Permissions

  • C. Tab Settings

  • D. Org-wide Defaults

Explanation

Question 6 of 25

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26) Universal Containers wants to decrease call volume for the support team by creating a self- service community that will host published articles with FAQ information and provide a chat with support reps. Which two features meet these requirements?
Choose 2 answers

Select one or more of the following:

  • A. Knowledge

  • B. live Agent

  • C. Content

  • D. SOS

Explanation

Question 7 of 25

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41) Which two dashboard components are populated with data from the grand total of a custom report?
Choose 2 answers

Select one or more of the following:

  • A. Metric

  • B. Gauge

  • C. Table

  • D. Chart

Explanation

Question 8 of 25

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42) Universal Containers has decided to offer a partner its products at a discounted rate applied to all opportunities.What should the Administrator do to make sure that the appropriate prices are applied to products on opportunities for this partner?

Select one or more of the following:

  • A. Create a new discount Record Type on the Products object

  • B. Create a new list price on the the Standard Price Book.

  • C. Create a custom Price Book with the discounted list prices.

  • D. Create a custom object for the discounted products.

Explanation

Question 9 of 25

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43) To ensure compliance with a platinum Service Level Agreement, cases that remain in the Tier 2 queue for more than four hours must be re -assigned to the Tier 3 queue.
Which feature meets this requirement?

Select one or more of the following:

  • A. Case Assignment Rule

  • B. Case Comments

  • C. Auto Response Rule

  • D. Case Escalation Rule

Explanation

Question 10 of 25

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44) Universal Containers has created a new custom object called Regulations that is a child of the Account object. All users want to view Regulations when viewing Accounts with the Sales Account Page Layout. How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?

Select one or more of the following:

  • A. Add a new related list for Regulations to the Sales Account Page Layout.

  • B. Add a new section for Regulations to the Sales Account Page Layout.

  • C. Add a new custom link for Regulations to the Sales Account Page Layout.

  • D. Add a new action for Regulations to the Sales Account Page Layout.

Explanation

Question 11 of 25

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45) A Salesforce Administrator is creating a new user.
What should the Administrator consider when selecting the Username?

Select one or more of the following:

  • A. It must look like an email address and be unique to the organization.

  • B. It must be alphanumeric and unique to the organization.

  • C. It must look like an email address and be unique across all Salesforce organizations.

  • D. It must be alphanumeric and be unique across all Salesforce organizations.

Explanation

Question 12 of 25

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46) Campaign Member can be associated with which two objects? Choose 2 answers

Select one or more of the following:

  • A. Account

  • B. Opportunity

  • C. Lead

  • D. Contact

Explanation

Question 13 of 25

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47) Marketing has requested that the System Administrator update contacts with a spreadsheet of email addresses obtained from the company website. Which set of fields are required to update the contact with the new email address using the Data Import Wizard?

Select one or more of the following:

  • A. Account Name and Contact Name

  • B. Account ID and Contact ID

  • C. Account ID and User ID

  • D. Account ID and Contact Email Address

Explanation

Question 14 of 25

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48) As part of a Salesforce Stakeholder meeting, the CTO of Universal Containers asks the System Administrator to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses. Where would a System Administrator find this information?

Select one or more of the following:

  • A. Critical Updates

  • B. Users

  • C. Company Information

  • D. Profiles

Explanation

Question 15 of 25

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49) What should an administrator consider when setting up Case Feed?

Select one or more of the following:

  • A. Case Feed replaces the standard case detail page by default.

  • B. Chatter Feed tracking must be enabled for the case object.

  • C. Case Feed requires the Service Cloud User feature license.

  • D. The Use Case Feed permission is automatically active for all profiles.

Explanation

Question 16 of 25

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50) Under which three conditions should a validation rule be used to prevent invalid data? Choose 3 answers

Select one or more of the following:

  • A. When records are submitted using web -to -lead.

  • B. When records are deleted by a user.

  • C. When records are edited and saved by a user.

  • D. When records are imported.

  • E. When records are updated by a workflow rule.

Explanation

Question 17 of 25

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51) The VP of Sales is using Collaborative Forecasting to track sales rep quote attainment. The VP wants to be notified when sales reps move the Opportunity Stage backward In the sales process. Which feature should the System Administrator use?

Select one or more of the following:

  • A. Validation Rule

  • B. Field History Tracking report Calculator

  • C. Workflow rule

  • D. Big Deal Alert

Explanation

Question 18 of 25

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52) Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.
What should a System Administrator do to report on the newly created fields?

Select one or more of the following:

  • A. Create a new account report and add the new fields from the Report Builder.

  • B. From the Custom Report Type, Edit Layout, then add the new fields to the report. Calculator

  • C. From the Custom Report Type, Edit Object Relationships, then add the new fields to the report.

  • D. Create a new account report folder, go to share, and then add the new fields.

Explanation

Question 19 of 25

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53) High -priority accounts at Universal Containers have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative. Management wants to prevent these accounts from being contacted accidentally multiple times on the same day, and they want to report on the various customer Interactions.
How should the Administrator meet these requirements?

Select one or more of the following:

  • A. Post customer Interactions In Chatter on the Account.

  • B. Log a separate Task, Call, or Activity on the Account.

  • C. Type comments into the Notes section on the Account.

  • D. Log a case on the Account.

Explanation

Question 20 of 25

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54) Previous Universal Containers sales representatives worked on approximately 200 Accounts with billing addresses in New York. These sales representatives need to retain viewing and editing access to these accounts for 1-3 months. How can a System Administrator easily provide View and Edit access to these users for the 200 accounts?

Select one or more of the following:

  • A. Create a new Profile for these users with criteria based on Billing State equals New York.

  • B. Create a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals New York.

  • C. Create a new Account Sharing Rule for these users with criteria based on Billing State equals New York.

  • D. Create a new Account folder for these users with criteria based on Billing State equals New York.

Explanation

Question 21 of 25

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55) What describes the capabilities of Salesforce Knowledge?

Select one or more of the following:

  • A. An automated tool that closes Cases based on historical information

  • B. An automated Al tool that converts Leads to Opportunities given a predefined set of conditions

  • C. A knowledge base composed of articles that can be written and used by support agents

  • D. A knowledge base that uses Alto generate an article to solve customer support issues

Explanation

Question 22 of 25

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56) What are two good use cases for a Salesforce approval process? Choose 2 answers

Select one or more of the following:

  • A. A sales process where the approval manager is randomly assigned from a public group of managers and a second approval by the Sales VP.

  • B. A sales process where the first level approval can be denied and automatically routed to the Sales VP for final approval.

  • C. sales process that involves approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.

  • D. A sales process that involves approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.

Explanation

Question 23 of 25

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57) what does campaign Influence allow a user to do?

Select one or more of the following:

  • A. View the entire campaign hierarchy.

  • B. Summarize campaign member statistics on a campaign.

  • C. Report on the campaigns that have contributed to an opportunity.

  • D. Adjust the percentage of influence each campaign has on an opportunity.

Explanation

Question 24 of 25

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58) HOW Can an administrator capture custom lead data on the converted contact when converting a lead?

Select one or more of the following:

  • A. Use the lead conversion wizard to select the fields.

  • B. Map custom lead fields to standard contact fields.

  • C. Map custom lead fields to custom contact fields.

  • D. Use the data loader to move the custom lead data.

Explanation

Question 25 of 25

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60) Universal Containers is having a quality control problem with one of its product lines. Multiple Books
Which standard object can be used to track the extent of the problem?

Select one or more of the following:

  • A. Account

  • B. Opportunity Calculator

  • C. Case

  • D. Product

Explanation

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