Caroline Pound
Quiz by , created more than 1 year ago

Know your coffee

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Caroline Pound
Created by Caroline Pound about 4 years ago
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Barista

Question 1 of 29

1

A Cappuccino is

Select one of the following:

  • one shot of coffee and one cm of foam

  • one shot of coffee and two cm of foam

  • two shots of coffee and one CM of foam

  • two shots of coffee and two shots of foam

Explanation

Question 2 of 29

1

a mocha/mochachino is

Select one of the following:

  • a coffee with shocolate on top

  • a coffee with a shot of chocolate

  • another name for a hot chocolate

Explanation

Question 3 of 29

1

which of the following is actually a tea

Select one of the following:

  • Cammomile

  • green tea

  • ginger tea

  • Peppermint tea

Explanation

Question 4 of 29

1

where is coffee grown and picked

Select one of the following:

  • Kenya, Colombia, Peru, Jamaica, China and Brazil

  • Brazil, Kenya, Jamaica, India and Colombia

  • Peru, Kenya, Colombia, Jamaica and France

  • Peru, Colombia, Jamaica, Kenya and Peru

Explanation

Question 5 of 29

1

Why does coffee have a limited shelf life?

Select one of the following:

  • Because it is a food stuff?

  • Because it is organic matter?

  • Because it is a consumable

  • All of the above

Explanation

Question 6 of 29

1

How does a typical dark roast differ from a typical light roast in flavour?

Select one of the following:

  • Dark roast is more bitter and has more caffeine

  • Light roast is more bitter and has more caffeine

  • Dark roast has less caffeine

Explanation

Question 7 of 29

1

what are the four main types of tea

Select one of the following:

  • Black, white, green and oolong

  • Black, green, cammomile or oolong

  • Black, white, ginger and green

  • Black, white, oolong and ginger

Explanation

Question 8 of 29

1

Identify a check that could be made on the espresso machine if milk is not foaming properly.

Select one of the following:

  • that the steam iron is hot to touch

  • that the pressure on the machine is working correctly and the steam iron is not blocked.

  • that the milk was semi skimmed

  • that the teacher is watching you

Explanation

Question 9 of 29

1

Name one country in which cocoa beans are grown.

Select one of the following:

  • China, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica

  • Ivory Coast, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica

  • India, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica

  • Germany, Ghana, Indonesia, Brazil, Mexico, Venezuela, Ecuador, Madagascar, Jamaica

Explanation

Question 10 of 29

1

Identify a check that could be made if there is limescale around the boiler tap nozzle.

Select one of the following:

  • The machine is working properly

  • The machine is switched on there is electric power running through

  • That you are using the machine correctly

  • Check is the boiler due for a descale or the filter is due to be renewed

Explanation

Question 11 of 29

1

How do the growing conditions for Arabica and robusta beans differ?

Select one of the following:

  • appropriate altitude (Arabica are grown in higher areas)

  • weather conditions (arabica beans require cooler weather, low rainfall, higher altitude)

  • the cliamate - robusta are grown in warmer cliamates and have more rainfall

  • all of the above

Explanation

Question 12 of 29

1

Getting water sucked up into the machine, exposing the copper and chemical contamination are all dangers of what?

Select one of the following:

  • Cleaning the machine at the end of the shift

  • Making coffees

  • steaming the milk

  • Soaking the steam iron

Explanation

Question 13 of 29

1

To change the shot time from 15 to 25 seconds, you would

Select one of the following:

  • adjust the amount of time that the grinder is running or change the height of the plate in a manual grinder

  • make the grind coarser

  • make the grind finer

  • pres the button on the espresso machine a second time

Explanation

Question 14 of 29

1

Why is it important to adhere to the guidelines and recipes when making drinks like coffee, tea, smoothies and chocolate?

Select one of the following:

  • to keep the boss happy

  • to keep a a consist, good quality product for the customer

  • because that the rules

Explanation

Question 15 of 29

1

When making tea the water should be 98.5 degrees or above because

Select one of the following:

  • it wont infuse properly

  • the tea will be a grey colour

  • the tea will have a film on the top

  • All of the above

Explanation

Question 16 of 29

1

what is the first thing you do when processing a customers payment

Select one of the following:

  • make the coffee

  • put the money in the till

  • tell the customer how much it will be

  • give the customer the correct change

Explanation

Question 17 of 29

1

A customer whose complaint is not dealt with correctly will
a. not come back again
b. not really care
c. will tell others that the service was not appropriate
d. say thank you

Select one of the following:

  • a and c

  • a and b

  • c and d

  • a and d

Explanation

Question 18 of 29

1

the main reason that robusta grows more succesfully at lower altitudes is

Select one of the following:

  • the higher caffeine content make it less suseptable to pests

  • it has a thicker skin

  • it is more bitter than arabica

  • Arabica is stronger

Explanation

Question 19 of 29

1

Assam, Darjeeling and Ceylon (formally SriLanka) are all teas named after the district they are grown in

Select one of the following:

  • True
  • False

Explanation

Question 20 of 29

1

Bergamot Oil that comes from the bergamot fruit flavours which tea?

Select one of the following:

  • Breakfast tea

  • Camomile Tea

  • Lady Grey tea

  • Earl Grey Tea

Explanation

Question 21 of 29

1

'the husk is removed to release the pulp and bean, the bean is then fermented in the sun and dried' this is then processed into solids, liquer and powder
the above describes....

Select one of the following:

  • processing cocoa

  • processing coffee

  • processing tea

  • making a smoothie

Explanation

Question 22 of 29

1

What is a likely reason for the filter pan overflowing?
1. use of multiple filter papers
2. spring in brewing pan missing
3. wrong grind
4. too much water in the machine

Select one of the following:

  • 1. and 2

  • 2. and 3

  • 2, 3 and 4

  • 1, 2, 3, and 4

Explanation

Question 23 of 29

1

Why is it important to clean the machines down correctly and thoroughly?
1. to ensure the machine is easy to service
2. to make sure that hygiene is properly maintained especially when using milk & dairy for making the drinks
3. to Keep the machine working properly
4. to keep the boss happy

Select one of the following:

  • 1, 2, and 3

  • 1, 3, and 4

  • 1, 2 and 4

  • 3, 2 and 4

Explanation

Question 24 of 29

1

What would indicate that the water filter needs changing of the boiler is due to be services?

Select one of the following:

  • coffee is made correctly

  • there is limescale around the group heads or steam iron

  • the machine stops working

Explanation

Question 25 of 29

1

under what legislation is it important to clean up any spills or trip hazards

Select one of the following:

  • licencing law

  • food hygiene regulations

  • health and safety at work act

  • discrimination at work act

Explanation

Question 26 of 29

1

What is the main difference between robusta and Arabica coffee plants that allows
robusta to grow successfully at lower altitudes?

Select one of the following:

  • Robusta is higher in caffeine which acts like a natural pesticide

  • Robusta likes warmer weather

  • Robusta is lower in caffeine

  • Robusta is rounder and browner

Explanation

Question 27 of 29

1

under health and safety legislation, cuts and open sores are covered by a blue plaster in a food service industry because

Select one of the following:

  • they cover the wound

  • it feels better to wear a plaster

  • blue is a nice colour

  • the plaster can be seen better if it falls off

Explanation

Question 28 of 29

1

how long can you keep a pot of filter coffee on the hot plare

Select one of the following:

  • 4 hours

  • 3 hours

  • 2 hours

  • 1 hours

Explanation

Question 29 of 29

1

• paraphrasing back to customer
• eye contact
• nodding
• active listening
• positive listening
the above are all examples of what?

Select one of the following:

  • ignoring people

  • Doing what you are asked to do

  • Effective listening

  • bad customer service

Explanation

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