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Business/Economics Quiz on Fundamentals of Management Chapter 1, created by sonia yu on 13/10/2020.

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Fundamentals of Management Chapter 1

Question 1 of 27

1

Taking a course in management is appropriate for _____________________.

Select one of the following:

  • only those students majoring in fields other than business

  • only those students who are majoring in management

  • only future managers

  • all students, regardless of major or management experience

Explanation

Question 2 of 27

1

Which of the following is an important reason for taking a course in management?

Select one of the following:

  • so you know why good managers are needed so much in organizations

  • so you can increase your odds of getting a job and succeeding at it

  • so you can help improve the way organizations you care about are managed

  • all of the above

Explanation

Question 3 of 27

1

Which of the following is not a reason for taking a course in management?

Select one of the following:

  • understanding why good managers are needed in organizations

  • understanding why your boss acts the way he or she does

  • helping improve the way organizations you care about are managed

  • understanding that management is simply common sense

Explanation

Question 4 of 27

1

Jan does not intend to become a manager. It is still a good idea for her to study management because ___________.

Select one of the following:

  • without studying management, Jan will never understand why some businesses prosper and others fail

  • Jan may someday want to find a mentor, and studying management will teach her what to look for

  • understanding how organizations are managed will help Jan find the best-fit employer

  • as an employee she will still most likely report to a manager

Explanation

Question 5 of 27

1

As a consumer, it is important for you to study management because __________.

Select one of the following:

  • we expect to experience both efficiency and effectiveness when interacting with organizations

  • you may become an investor in publicly traded corporations

  • business principles can be implemented in a domestic situation

  • good management is expensive and increases the price of consumer goods

Explanation

Question 6 of 27

1

By studying management we can expect to learn which of the following?

Select one of the following:

  • operations

  • leadership

  • project management

  • what good managers do

Explanation

Question 7 of 27

1

Which one of the following statements is most likely to come from a good manager?

Select one of the following:

  • I see Brutus has been getting under your skin lately. Let's talk about some tactics to reduce your frustration.

  • You want a raise? You'll have to work for it first.

  • I see you missed another deadline. Can't you read a calendar?

  • What do you mean you need help? You told me you could handle this by yourself.

Explanation

Question 8 of 27

1

Studying management can _________________.

Select one of the following:

  • influence the behaviour of the student toward more liberal practices

  • provide a foundation on which to build management skills and abilities

  • produce over-confidence in the new manager

  • predispose the student to certain habits that may not be welcome in the workplace

Explanation

Question 9 of 27

1

Darlene's roofing crew finished the roof in record time, only to discover they had reroofed the wrong house. We could say this crew was _________________.

Select one of the following:

  • neither effective nor efficient

  • very quality conscious

  • efficient and effective

  • efficient but not effective

Explanation

Question 10 of 27

1

Subaru Canada has experienced a scrap rate higher than the industry average. This problem is an example of ______________.

Select one of the following:

  • ineptitude

  • inefficacy

  • inefficiency

  • ineffectiveness

Explanation

Question 11 of 27

1

Dave has the highest quality rating in the department, but he is also the slowest worker. Because Dave is paid hourly, his labour cost per unit is also the highest in the department. We could say that Dave is ____________.

Select one of the following:

  • efficient but not effective

  • effective but not efficient

  • both efficient and effective

  • neither efficient nor effective

Explanation

Question 12 of 27

1

__________ means doing a task correctly.

Select one of the following:

  • Management

  • Efficiency

  • Efficacy

  • Effectiveness

Explanation

Question 13 of 27

1

Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area. Steve's position is best described as which of the following?

Select one of the following:

  • supervisor

  • guide

  • management

  • efficiency expert

Explanation

Question 14 of 27

1

A key characteristic of an organization is that it has __________.

Select one of the following:

  • stockholders

  • customers

  • a purpose

  • revenue

Explanation

Question 15 of 27

1

________ are the people who direct the activities of others in an organization.

Select one of the following:

  • Officers

  • Directors

  • Managers

  • Line workers

Explanation

Question 16 of 27

1

A manager's job focuses on ________.

Select one of the following:

  • supervising groups rather than individual employees

  • maintaining records and generating reports

  • helping others accomplish their work goals

  • personal achievement

Explanation

Question 17 of 27

1

Ross enjoys managing the lunch shift at Chez le'Steak, a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on an everyday basis. Which type of manager best describes Ross's position?

Select one of the following:

  • team leader

  • middle manager

  • first-line manager

  • supervisor

Explanation

Question 18 of 27

1

Abraham's job requires that he work through others and coordinate their actions to achieve his firm's goals. Abraham is a ___________.

Select one of the following:

  • team member

  • first-line manager

  • middle manager

  • top manager

Explanation

Question 19 of 27

1

Henri Fayol identified five functions that all managers perform. These were ______________.

Select one of the following:

  • organizing, directing, coordinating, evaluating, and controlling

  • planning, organizing, commanding, coordinating, and controlling

  • planning, organizing, directing, evaluating, and controlling

  • planning, organizing, directing, coordinating, and controlling

Explanation

Question 20 of 27

1

Edie has received a rush order and is in the process of deciding how to re-arrange existing orders to squeeze this one in. Edie is engaged in ____________.

Select one of the following:

  • controlling

  • coordinating

  • organizing

  • planning

Explanation

Question 21 of 27

1

Flora is comparing the monthly budget to actual revenues and expenses. Flora is engaged in the ____________ function.

Select one of the following:

  • organizing

  • controlling

  • coordinating

  • directing

Explanation

Question 22 of 27

1

________ identified ten different but highly interrelated roles performed by all managers, regardless of their level within the organization.

Select one of the following:

  • Frederick Herzberg

  • Henry Mintzberg

  • Abraham Maslow

  • Henri Fayol

Explanation

Question 23 of 27

1

Isabella has discovered that as she rises through the ranks of her organization, she spends more time ___________ and less time _____________.

Select one of the following:

  • supervising; planning

  • planning; supervising

  • controlling; supervising

  • leading; planning

Explanation

Question 24 of 27

1

Mateo has noticed fewer customers coming into his accounting firm, so he comes to you for advice. After observing how unfriendly Mateo’s front-office staff are, you offer him this advice: _________

Select one of the following:

  • Use an automated answering tree. There aren't that many people coming in anyway, and you could save money by eliminating the receptionist.

  • Build a more attractive website. Most customers will look there first.

  • Let's teach the front-office employees to respond more quickly and courteously to your customers.

  • Create a page on the most popular social media sites, then get your customers to "like" your page.

Explanation

Question 25 of 27

1

Karim has been placed in charge of his firm's sustainability efforts. This means Karim will likely ____________.

Select one of the following:

  • be factoring economic, environmental, and social aspects into how his firm pursues its business goals

  • have to develop a three-pronged mission statement for his firm

  • have to interact with environmental groups more frequently

  • be spending more time determining the economic costs of the company's activities

Explanation

Question 26 of 27

1

Two significant factors that are reshaping management are _______________.

Select one of the following:

  • changes in consumer preferences and changes in consumer laws

  • changes in the workplace and changes in the workforce

  • social media and the shift to a regional economy

  • changing demands by stockholders and the failure of unions

Explanation

Question 27 of 27

1

Kaitlyn would like to see her employer develop a social media presence. One persuasive argument Kaitlyn could use is this: ____________.

Select one of the following:

  • The company can advertise its products on a social media page

  • Employees can post their achievements on the company's social media page

  • A social media page can help gauge interest in the company's products

  • Social media is a good way to connect with customers and to tap into the innovation and talent of the firm's employees

Explanation

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