ServiceNow Fundamentals

Question 1 of 128

1

Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?

Select one of the following:

Service Portal
Workspace
Now Platform UI
Now Mobile

Explanation

Question 2 of 128

1

A role is a:

Select one of the following:

set of users delegated to perform different tasks
collection of tasks
set of members to a subscription
collection of permissions
set of users who share a common purpose
individual to whom you have granted access to your ServiceNow instance

Explanation

Question 3 of 128

1

A group is a:

Select one of the following:

set of users who share a common purpose
collection of permissions
collection os tasks
individual to whom you have granted access to your ServiceNow instance
set of members to a subscription
set os users delegated to perform different tasks

Explanation

Question 4 of 128

1

The Now Platform is an example os which cloud computing model?

Select one of the following:

Software-as-a-Service (SaaS)
Platform-as-a-Service (PaaS)
Application Platform-as-a-Service (aPaaS)
Infrastructure-as-a-Service (IaaS)

Explanation

Question 5 of 128

1

Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options.

Select one or more of the following:

Employee
Customer
End User
Information Technology (IT)

Explanation

Question 6 of 128

1

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.

Select one or more of the following:

Banner frame
Application frame
Application Navigator
Banner content
Content frame

Explanation

Question 7 of 128

1

Which of the following would be included in the results when entering "service" in the Navigation filter? Select 2 Answers from the below options.

Select one or more of the following:

Only applications with a name containing "service"
All modules and sections within the Service Desk application
Only applications, sections and modules with names containing "service"
Any module with a name containing "services"

Explanation

Question 8 of 128

1

What do you select to personalize the system setting of the Now Platform user interface?

Select one of the following:

Magnifying glass
Question mark
Gear
Logo

Explanation

Question 9 of 128

1

Which of the following are ways to create a favorite? Select 3 Answers from the below options.

Select one or more of the following:

Drag the breadcrumbs os a filtered list to the Favorite tab.
Drag an individual record to the Favorite tab
Select the personalization gear icon
Select the star of its corresponding section
Select the star of its corresponding application or module

Explanation

Question 10 of 128

1

What is selected to impersonate another user?

Select one of the following:

User menu
Application Navigator
System settings
Magnifying glass

Explanation

Question 11 of 128

1

You need to go back to review a record you just looked at recently. What is one of the quickest way to navigate back to the same record?

Select one of the following:

Expand every application in the All applications tab.
Select the record from the History tab.
Navigate back to its corresponding list.
Impersonate another user.

Explanation

Question 12 of 128

1

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to updated Now Platform user interface branding, including the company logo and colors? Select 2 Answers from the below options.

Select one or more of the following:

System Properties > Basic Configuration UI16
System Properties > My Company
Guided Setup > ITSM Guided Setup
Team Development > Properties

Explanation

Question 13 of 128

1

Which of the following branding features can be configured? Select 4 Answers from the below options.

Select one or more of the following:

Navigator responses
Banner image, text and color
Navigator position
Navigator background and text colors
Browser tab title
System date/time formatting

Explanation

Question 14 of 128

1

What are some of the benefits often recognized by branding your instance? Select 3 Answers from the below options.

Select one or more of the following:

Reduce service desk calls
Accelerate adoption rates
Create a shared identity
Gain user trust
Share comprehensive assignment rules

Explanation

Question 15 of 128

1

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.

Select one or more of the following:

List filter context menu
List title menu
List fields context menu
List description menu
List column context menu

Explanation

Question 16 of 128

1

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:

Select one of the following:

Column Headings
Field Values
Breadcrumbs
Title Bars

Explanation

Question 17 of 128

1

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

Select one of the following:

Column Context Menu
Record Context Menu
Value Context Menu
List Context Menu

Explanation

Question 18 of 128

1

Which search feature can be used to help narrow down search results in ServiceNow?

Select one of the following:

Context Finder
Wildcard Characters
Platform Locator
Containers

Explanation

Question 19 of 128

1

A column in a list represents what in the ServiceNow instance?

Select one of the following:

A record
A field
A filter
A list

Explanation

Question 20 of 128

1

Which menu provides options related to viewing, configuring, creating favorites and saving form data?

Select one of the following:

Form Context Menu
Form Layout Menu
Form Personalization Menu
Form Column Menu

Explanation

Question 21 of 128

1

What allows users to see a time stamped history of all actions taken within a record?

Select one of the following:

Form History
Activity Stream
Favorites
Form Activity

Explanation

Question 22 of 128

1

Which field type displays records from another table?

Select one of the following:

Reference
Choice
String
Attachments

Explanation

Question 23 of 128

1

When using Form Designer, icons presented on each field include which of the following. Select 3 Answers from the below options.

Select one or more of the following:

Edit icon
Reference icon
Field icon
Remove icon
Handle icon

Explanation

Question 24 of 128

1

A field can be added to a table and form by accessing which part of the Form Designer interface?

Select one of the following:

Form Settings
Field Navigator
Form Views
Field Formatter

Explanation

Question 25 of 128

1

Different form templates can be applied to a form by accessing the:

Select one of the following:

Template creator
Template editor
Toggle template views
Template bar

Explanation

Question 26 of 128

1

Which of the following is a best practice when configuring Assignment Rules of Predictive Intelligence? Select 4 Answers from the below options.

Select one or more of the following:

Setting an Assignment group and User based on Category and Subcategory
Setting a User based on Category and Subcategory
Setting an Assignment group and User based on the Short description
Setting an Assignment group based on Category and Subcategory
Setting an Assignment group based solely on Subcategory (Category = None)

Explanation

Question 27 of 128

1

Which of the following are ways to collaborate with team members on Tasks? Select 4 Answers from the below options.

Select one or more of the following:

User presence
Additional comments
Activity stream
Connect chat
Comments

Explanation

Question 28 of 128

1

Which tab contains the Activity Stream for a task?

Select one of the following:

Conflicts
Notes
Related Records
Resolution Information

Explanation

Question 29 of 128

1

Which of the following best describes Tasks? Select 3 Answers from the below options.

Select one or more of the following:

Tasks lead to quicker resolution times
Tasks can only be performed once
Tasks are repeatable processes
Tasks minimize the possibility of human error

Explanation

Question 30 of 128

1

Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 Answers from the below options.

Select one or more of the following:

Translating languages
Answering FAQs
Performing dagnostics
Providing how-to information

Explanation

Question 31 of 128

1

The purpose of Virtual Agent is to help users do which of the following? Select 3 Answers from the below options.

Select one or more of the following:

perform common work tasks
update financial records
obtain information
make decisions

Explanation

Question 32 of 128

1

Which modules can you use to create a new table? Select 2 Answers from the below options.

Select one or more of the following:

Import Tables
Tables & Columns
Tables
Create New

Explanation

Question 33 of 128

1

What is created by default when you create a new table? Select 2 Answers from the below options.

Select one or more of the following:

Application Menu with the same name as the table Label (e.g. Infinity)
Dashboard to manage the table's activity
Module with the plural of the table Label (e.g. Infinities)
A table specific admin role

Explanation

Question 34 of 128

1

To see the notifications that are currently defined on the Now Platform, you can navigate to:

Select one of the following:

System Notification > Email > Notifications
System Definitions > Notifications
System Notification > Definitions
Notifications > Email > System Notifications

Explanation

Question 35 of 128

1

When configuring an email notification, where can you choose field values from the record to include within the message?

Select one of the following:

Select fields pane
Select variables
Variables context menu
Platform variables

Explanation

Question 36 of 128

1

Which feature allows users to manage which notifications they receive about various activities occurring in the platform?

Select one of the following:

Now on Now
Subscriptions
Platform Chat
ServiceNow Mobile

Explanation

Question 37 of 128

1

Where can users set their notification subscription preferences?

Select one of the following:

Notification settings
System settings
Subscription settings
Email setting

Explanation

Question 38 of 128

1

Which three tabs are used to configure an email notification? Select 3 Answers from the below options.

Select one or more of the following:

What it will contain
When to send
Who will receive
Which email template
What the subject is

Explanation

Question 39 of 128

1

Notifications in the Now Platform occur through which of following methods? Select 3 Answers from the below options.

Select one or more of the following:

Virtual Agent
Email
Meeting Invitation
SMS
Workplace Chat

Explanation

Question 40 of 128

1

Select the report visualization types that can be generated from a list of records. Select 2 Answers from the below options.

Select one or more of the following:

Pie chart
Bar chart
Single score
Line chart

Explanation

Question 41 of 128

1

Which phase of the Report designer lets you choose a color scheme for the report visualization?

Select one of the following:

Configure
Data
Type
Style

Explanation

Question 42 of 128

1

Which phase of the Report designer lets you define the Group by attribute?

Select one of the following:

Style
Type
Configure
Data

Explanation

Question 43 of 128

1

Which of the following are valid report sharing options? Select 5 Answers from the below options.

Select one or more of the following:

Add to homepage
Publish
Export to PDF
Add to dashboard
Clone
Schedule
Share

Explanation

Question 44 of 128

1

What is the recommended way to share a report?

Select one of the following:

Download as PDF
Email an attachment
Share the report
Publish to an instance URL

Explanation

Question 45 of 128

1

By default, a report is shared with:

Select one of the following:

All users and groups
All roles
Only groups that the report creator belongs to
The report creator only

Explanation

Question 46 of 128

1

Which of the following are ways an end user can leave feedback about an article? Select 3 Answers from the below option.

Select one or more of the following:

Leave a comment on the article
Give a 1-5 star rating
Fill out an article quality index checklist
Mark the article as helpful or not helpful
Fill out the knowledge quality survey

Explanation

Question 47 of 128

1

Which feature allows end users to post questions and answer other user questions?

Select one of the following:

Neighborhoods
Social FAQ
Social Q&A
Ask ServiceNow

Explanation

Question 48 of 128

1

What item in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them helpful?

Select one of the following:

Feature
Most Helpful
Most Useful
Most Viewed

Explanation

Question 49 of 128

1

What is the best way to share a knowledge article with another user?

Select one of the following:

A permalink
Sharing the keywords
Taking a screenshot
Copying and pasting the text

Explanation

Question 50 of 128

1

Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options.

Select one or more of the following:

Integrating with a WebDev compliant source.
Via e-mail to a defined knowledge e-mail address
Creating articles directly in the ServiceNow platform
Importing Microsoft Word files

Explanation

Question 51 of 128

1

If the end user wants to report an Incident, where do they navigate on the service portal?

Select one of the following:

In the Infrastructure Services Category in the Service Catalog
In the Software Category in the Service Catalog
In the Quick Links Category in the Service Catalog
In the Can We Help You? Category in the Service Catalog

Explanation

Question 52 of 128

1

What are the two options to define the fulfillment process for a service catalog item?

Select one or more of the following:

Plan
Flow
Roadmap
Workflow

Explanation

Question 53 of 128

1

When using the Service Portal, how do end users typically access the service catalog?

Select one of the following:

Under System Status
Under Request Something
In the Knowledge Base
In the Community

Explanation

Question 54 of 128

1

Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below aptions.

Select one or more of the following:

Catalog Items
Scripting functions
Catalogs
Categories
Business Rules

Explanation

Question 55 of 128

1

Where does the System Administrator navigate to edit a catalog item?

Select one of the following:

Maintain Items
Create Incident
Service Portal
Service Catalogs

Explanation

Question 56 of 128

1

From the end user's perspective, how are the products and services in the service catalog organized?

Select one of the following:

Tickets and Requests
Task and Subtasks
Incidents and Problems
Categories and Subcategories

Explanation

Question 57 of 128

1

Which of the following are Flow Designer triggers? Select 3 Answers from the below options.

Select one or more of the following:

Application-based
Record-based
Schedule-based
Role-based

Explanation

Question 58 of 128

1

Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options.

Select one or more of the following:

Define when the flow is performed
Represent reusable operations for use across multiple flows
Can be contained in a spoke
Require script to develop
Provide the ability to build your own custom actions

Explanation

Question 59 of 128

1

Which of the following are true regarding Flow Designer? Select 3 Answers from the below options:

Select one or more of the following:

Provides automation tools
Requires scripting experience
Integrates with third party system
Saves time

Explanation

Question 60 of 128

1

Which elevated role is required to modify access control rules?

Select one of the following:

acl_admin
admin
security_admin

Explanation

Question 61 of 128

1

What types of permissions can be configured in an access control rule? Select 3 Answers from the below options.

Select one or more of the following:

Users
Roles
Script that sets the 'answer' variable to true or false
Groups
Conditions

Explanation

Question 62 of 128

1

In what order are access controls evaluated?

Select one of the following:

First at the Field-level (most specific to most general), then at the Table-level (most specific to most general).
First at the Table-level (most specific to most general), then at the Field-level (most specific to most general).

Explanation

Question 63 of 128

1

Which tool is used to determine relationships between fields in an import set and and existing table?

Select one of the following:

Import Set
Coalesce
Transform Map
Target Table

Explanation

Question 64 of 128

1

Which options allows you to update existing Target Table records when importing data from an import set?

Select one of the following:

Tranform
Mandatory
Coalesce
Unique

Explanation

Question 65 of 128

1

What is a CI? Select 3 Answers from the below options.

Select one or more of the following:

Tangible (e.g. hardware, software, servers) entities
Intangible (e.g. business services, email) entities
Configuration Management Database
Configuration Item
configuration_admin role

Explanation

Question 66 of 128

1

What are the three key tables in the CMDB? Select three Answers from the below options.

Select one or more of the following:

CMDB Properties [cmdb_properties]
Base Configuration Item [cmdb]
Configuration Item [cmdb_ci]
CI Relationship [cmdb_rel_ci]
CMDB Baseline [cmd_baseline]

Explanation

Question 67 of 128

1

What represents multiple related request items grouped together as one request?

Select one of the following:

Catalog Item
Variable Set
Order Guide
Record Producer

Explanation

Question 68 of 128

1

What is created when an order is placed for a catalog item? Select 3 Answers from the below options.

Select one or more of the following:

A Variable
One or more Service Catalog Task (SCTASK) records
A Request (REQ) record
A Request Item (RITM) record
A Variable Set

Explanation

Question 69 of 128

1

Which of the following run scripts client-side? Select 2 Anwers from the below options.

Select one or more of the following:

Business Rule
Script Include
UI Policy
Client Script

Explanation

Question 70 of 128

1

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?

Select one of the following:

Business Rule
Client Script
UI Policy

Explanation

Question 71 of 128

1

What do you configure to instruct fields how to behave on a form when a UI Policy is triggered?

Select one of the following:

UI Actions
Client Script
Data Policy
UI Policy Action

Explanation

Question 72 of 128

1

What attributes of a field can a UI Policy action change on a form? Select 3 Answers from the below options.

Select one or more of the following:

Visible/hidden
Mandatory
Prevent cell editing
Read-only
Change color

Explanation

Question 73 of 128

1

What is an update set?

Select one of the following:

A server-side script that runs when a record is displayed, inserted, updated or delated or when a table is queried.
Group of one more changes that can be moved from one instance to another all together
A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization.
One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it.

Explanation

Question 74 of 128

1

What are the steps for applying an update set to an instance? Select 3 Answers from the below options.

Select one or more of the following:

Copy
Retrieve
Preview
Delete
Commit

Explanation

Question 75 of 128

1

What types of records are not captured in an update set by default? Select 2 Answers from the below options.

Select one or more of the following:

Data records
Dashboards
Business Rules
Access Control rules
Homepages

Explanation

Question 76 of 128

1

Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?

Select one of the following:

IntegrationHub
Visual Task Boards
Flow Designer
Service Portal

Explanation

Question 77 of 128

1

What ServiceNow feature can be used to begin the creation of an application?

Select one of the following:

Guided Application Creator
Configuration Management Database (CMDB)
IntegrationHub
System Dictionary

Explanation

Question 78 of 128

1

What protects applications by identifying and restricting access to available files and data?

Select one of the following:

Access Control
The admin Role
Scope
Delegated Development

Explanation

Question 79 of 128

1

What is granted to non-administrators in order for them to be able to develop applications.

Select one of the following:

The itil Role
Delegated Development
Access Control
The developer Role

Explanation

Question 80 of 128

1

In order to be used, an event record must be...

Select one of the following:

Catalogued
Registered
Published
Certified

Explanation

Question 81 of 128

1

What are events?

Select one of the following:

A server-side script that runs when a record is displayed, inserted, updated or deleted, or when a table is queried.
Log records indicating something notable has occurred in the system.
A real-time messaging tool that enables users to chat with individuals and groups.
Notifications that are sent to users when something occurs that concerns them.

Explanation

Question 82 of 128

1

Which of the following are benefits of Now Learning? Select 5 Answers from the below options.

Select one or more of the following:

Automatically notifies partners, customers and others when badges are earned.
Offers learners an opportunity to learn and gain practical experience.
Offers learners a change to create personalized Learning Plans.
Integrates with your Now Profile.
Offers learners a single source for all of their content, certification, certification maintenance and profile needs.
Offers learners a wide breadth of course topics and delivery types.

Explanation

Question 83 of 128

1

Which of the following are benefits of your Now Profile? Select 5 Answers from the below options.

Select one or more of the following:

Showcases your ServiceNow expertise.
Updates other social network profiles.
Acts as a Universal ID across all resouces.
Displays Badges across multiple resources.
Display Super badges by role.
Allows you to consolidate ServiceNow accounts.

Explanation

Question 84 of 128

1

Which would NOT appear in the History section of the Application Navigator?

Select one of the following:

Lists
UI Pages
Records
Forms

Explanation

Question 85 of 128

1

What is the Import Set Table?

Select one of the following:

A repository for Update Set Information
A table where data will be placed, post-transformation
A staging area for Imported records
A table that determines relationships.

Explanation

Question 86 of 128

1

Which of the following concepts are associated with the ServiceNow CMDB? Choose 4 answers:

Select one or more of the following:

A Database
Service Processes
Tables and Fields
The Dependency View
User permissions

Explanation

Question 87 of 128

1

A knowledge article must be in which of the following states to display to a user?

Select one of the following:

Reviewed
Drafted
Published
Retired

Explanation

Question 88 of 128

1

Which term best describes something that is created, has work performed upon it and is eventually moved to a state of closed:

Select one of the following:

Report
Task
Workflow
Event

Explanation

Question 89 of 128

1

Which group of permissions is used to control Application and Module access?

Select one of the following:

Access Control Rules
Assignment Rules
UI Policies
Roles

Explanation

Question 90 of 128

1

What display sequence is controlled in a Service Catalog Item using which of the following:

Select one of the following:

The Default Value field in the Catalog Item form.
The Sequence field in the Catalog Item form.
The choice field in the Variable form.
The Order field in the Variable form.

Explanation

Question 91 of 128

1

Knowledge Base Search results can be sorted by which of the following? Choose 3:

Select one or more of the following:

Relevancy
Popularity
Most recent update
Manager Assignment
Number of views

Explanation

Question 92 of 128

1

What is a Record Producer?

Select one of the following:

A record producer is a type of Catalog Item that allows users to create task-based records from the Service Catalog.
A record producer
A record producer is a type of catalog item that provides easy ordering by bundling request
A record producer is a type of Catalog Item that is used for Request, not services

Explanation

Question 93 of 128

1

The display sequence is controlled in a Service Catalog Item using which of the following?

Select one of the following:

The Choice field in the Variable form.
The Sequence field in the Catalog Item form.
The Order field in the Variable form.
The Default Value field in the Catalog item form.

Explanation

Question 94 of 128

1

Which of the following can be customized through the Basic Configuration UI16 module? Check 3 answers:

Select one or more of the following:

System Date Format
Banner Image
Form Header Size
Browser Tab Title
Record Number Format

Explanation

Question 95 of 128

1

Which of the following is used to initiate a flow?

Select one of the following:

An Event
A spoke
A trigger
Core Action

Explanation

Question 96 of 128

1

What is the name of the conversations bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Select one of the following:

Virtual Agent
Answer Agent
Live Feed
Connect Chat

Explanation

Question 97 of 128

1

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables:

Select one of the following:

Service Catalog variables cannot affect the order price.
Service Catalog variables can only be used in Record Producers.
Service Catalog variables are global by default.
Service Catalog variables can only be used in Order Guides.

Explanation

Question 98 of 128

1

When working on a form, what is the difference between Insert an Update operations?

Select one of the following:

Insert saves changes and remains on the form. Update saves changes an exits the form.
Insert saves changes and exits the form. Update saves changes and remains on the form.
Insert creates a new record and Update saves changes. Both remain on the form.
Insert creates a new record and Update saves changes. Both exit the form.

Explanation

Question 99 of 128

1

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Select one of the following:

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions.
Once and Update Set is closed as "Complete", change it back to "In Progress" until it's applied to another instance.
Avoid using the Default Update set as an Update Set for moving customizations from Instance to Instance.
Us the Baseline Update Set to store the contents of items after they are changed the first time.

Explanation

Question 100 of 128

1

What is a schema map?

Select one of the following:

Graphically displays the Configuration Items that support a business service
Enables administrators to define records from specific tables and trouble sources for Configuration Items.
A graphically organized visual task board for the CMDB.
Displays the details of table and their relationships in the visual manner allowing administrators to view and easily access different part of the database schema.

Explanation

Question 101 of 128

1

The baseline Service Catalog home page contains links to which of the following components?

Select one of the following:

Record Producers, Order Guides and Catalog Items
Record Producers, Order Guides and Item Variables
Order Guides, Catalog Items and Workflows
Order Guides, Item Variables and Workflows

Explanation

Question 102 of 128

1

Which of the following allows a user to edit fields in a list without opening the form?

Select one of the following:

Edit Menu
Form Designer
List Editor
Data Editor

Explanation

Question 103 of 128

1

In what order should filter elements be specified?

Select one of the following:

Field, Operator, then Value
Value, Operator, then FIeld
Operator, Condition, then Value
Field, Operator, then Condition

Explanation

Question 104 of 128

1

Buttons, form links, and context menu items are all examples of what type of functionality?

Select one of the following:

Business Rule
UI Action
UI Policy
Client Script

Explanation

Question 105 of 128

1

Which one of the following statements describes the purpose of a Service Catalog workflow:

Select one of the following:

Although a Service Catalog, workflow cannot send notifications, the workflow drives complex fulfillment processes.
...used to drive complex fulfillment processes and sends notifications to defined users or groups.
...generates three basic components: item variable types, tasks and notifications.
...generates three basic components: item variable types, tasks and approvals.

Explanation

Question 106 of 128

1

Which three Variable Types can be added to a Service Catalog Item?

Select one of the following:

True/False, Checkbox, Number List
True/False, Multiple Choice and Ordered
Number List, Single Line Text and Reference
Multiple Choice, Select Box and Check Box

Explanation

Question 107 of 128

1

What is the platform name for the User table:

Select one of the following:

sys_user
x_users
sys_users
u_users

Explanation

Question 108 of 128

1

Which statement is true about business rules?

Select one of the following:

A business rule monitors field on a form
A business rule can be a piece of JavaScript
A business rule must run before a database action occurs
A business rule must not run before a database action occurs

Explanation

Question 109 of 128

1

How are workflows moved between instances?

Select one of the following:

Using Transform map
They cannot be moved between instances
Using update sets
Using Application sets

Explanation

Question 110 of 128

1

What is a Dictionary Override?

Select one of the following:

Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table
...is a task within a workflow that requests an action before the workflow can continue
...is the addition, modification or removal of anything that could have an effect on IT services.
...an Incoming customer update in an Update Set which applies to the same object as a newer customer update

Explanation

Question 111 of 128

1

Which one of the following statements is true when a new table is created by extending another table?

Select one of the following:

The new table archives the parent table and assumes its roles in the database.
The new table inherits all of the fields, but does not inherit Access Control rules, client's scripts, and UI Policies of the parent table.
The new table inherits all of the Business Rules, Client Scripts and UI Policies of the parent table, but none of the existing fields.
The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

Explanation

Question 112 of 128

1

Which one of the following statements best describes the purpose of an Update Set?

Select one of the following:

By default, the changes included in an Update Set are visible only in the instance to which they are applied.
An update set allows administrators to group a series of changes into a named set and then move this set as a unit to another system.
By default, and Update Set includes customizations, Business Rules and homepages.
An Update Set is a group of customizations that are moved from Production to Development.

Explanation

Question 113 of 128

1

Which of the following statements best describes the purpose of an Order Guide:

Select one of the following:

Order Guides provide a list of guidelines for Administrator on how to set up item variables.
Order Guides take the user directly to the checkout without prompting for information.
Order Guides provide the ability to order multiple, related items as on request.
Order Guides restrict the number of items in an order to only one item per request.

Explanation

Question 114 of 128

1

What is a characteristic of Importing data into ServiceNow?

Select one of the following:

An existing Transform Map can be used multiple times on the same import set.
Coalesce fields are used only after running Transform.
Any user can manage and set up import sets.
An existing Transform Map can be used one time on the same import set.

Explanation

Question 115 of 128

1

Which are valid ServiceNow User Authentication Methods? Choose 3:

Select one or more of the following:

FTP Authentication
Local Database
LDAP
XML Feed
SSO

Explanation

Question 116 of 128

1

What information does the System Dictionary contain?

Select one of the following:

The definition for each table and column.
The human-readable labels and languages settings.
The language dictionary used for spell checking.
The information on how tables relate to each other.

Explanation

Question 117 of 128

1

Which types of tables my be extended by other tables, but not extend another table?

Select one of the following:

Extended Tables
Base Tables
Core Tables
Custom Tables

Explanation

Question 118 of 128

1

Which one of the following statements apply to a set of fields when they are coalesced during an import:

Select one of the following:

If a match is not found using coalesce fields, the system does not create a Transform Map.
If a match is found using the coalesce fields, the system creates a new record.
If a match is found using the coalesce fields, the existing record is updated with the information being imported.
If a match is not found using the coalesce fields, the existing record is updated with the information being imported.

Explanation

Question 119 of 128

1

When using the Load Data Transform Map process, what is the Mapping Assist used for?

Select one of the following:

Mapping fields using a Field Map
Mapping fields using Transform History
Mapping fields using the Import Log
Mapping fields using an SLA

Explanation

Question 120 of 128

1

Which one of the following statements is true about Column Context Menus?

Select one of the following:

It displays actions related to viewing and filtering the entire list.
It displays actions such as view form, view related tasks and add relationship.
It displays actions related to filtering options, assigning tags and search.
It displays actions such as creating quick reports, configuring the list and exporting data.

Explanation

Question 121 of 128

1

REQ number in the Service Catalog represents...

Select one of the following:

The task to complete
The individual item in the order
The order number
The stage

Explanation

Question 122 of 128

1

What is the purpose of Related Lists?

Select one of the following:

To present related records
To present related fields
To dot-walk to a core table
To create a one-to-many relationship

Explanation

Question 123 of 128

1

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Select one of the following:

RITM (Number) > REQ (Number) > PROCUREMENT (Number)
REQ (Number) > RITM (Number) > TASK (Number)
FULFILLMENT (Number) > RITM (Number) > TASK (Number)
REQ (Number) > RITM (Number) > PROCUREMENT (Number)

Explanation

Question 124 of 128

1

How is the Event Log different from the Event Registry?

Select one of the following:

Event Log contains generated Events, the Event Registry is a table of Event definitions
Event Log is the same as the Event Registry
Event Log is formatted in the Log style, the Event Registry displays different fields.
Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period).

Explanation

Question 125 of 128

1

When searching using the App Navigator search field, what can be returned? Choose 3 answers:

Select one or more of the following:

Favorites
Names of Applications and Modules
History Records
Titles of Dashboard Gauges

Explanation

Question 126 of 128

1

What is a formatter?

Select one of the following:

A formatter allows you to populate fields automatically.
A formatter allows you to configure applications on you instance.
A formatter is a set of conditions applied to a table to help find and work with data.
A formatter is a form element used to display information that is not a field in the record.

Explanation

Question 127 of 128

1

Reports can be created from which different places in the platform?Choose 2:

Select one or more of the following:

View/Run module
List column heading
Metrics module
Statistics module

Explanation

Question 128 of 128

1

Which Statement correctly describes Access Control rule evaluation?

Select one of the following:

Rules are evaluated from the general to the specific, so a table rule must be active to continue.
If more than one rule applies to a row, the older rule is evaluated first.
If a row level rule and a field level rule exist, both must be true before an operation is allowed.
Rules are evaluated using roles. The role with the most permissions evaluates the rules first.

	Created by Priscila Lissoni over 3 years ago

Computação Quiz on ServiceNow Fundamentals, created by Priscila Lissoni on 16/10/2020.

ServiceNow Fundamentals

Question 1 of 128

Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?

Select one of the following:

Explanation

Question 2 of 128

A role is a:

Select one of the following:

Explanation

Question 3 of 128

A group is a:

Select one of the following:

Explanation

Question 4 of 128

The Now Platform is an example os which cloud computing model?

Select one of the following:

Explanation

Question 5 of 128

Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options.

Select one or more of the following:

Explanation

Question 6 of 128

What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.

Select one or more of the following:

Explanation

Question 7 of 128

Which of the following would be included in the results when entering "service" in the Navigation filter? Select 2 Answers from the below options.

Select one or more of the following:

Explanation

Question 8 of 128

What do you select to personalize the system setting of the Now Platform user interface?

Select one of the following:

Explanation

Question 9 of 128

Which of the following are ways to create a favorite? Select 3 Answers from the below options.

Select one or more of the following:

Explanation

Question 10 of 128

What is selected to impersonate another user?

Select one of the following:

Explanation

Question 11 of 128

You need to go back to review a record you just looked at recently. What is one of the quickest way to navigate back to the same record?

Select one of the following:

Explanation

Question 12 of 128

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to updated Now Platform user interface branding, including the company logo and colors? Select 2 Answers from the below options.

Select one or more of the following:

Explanation

Question 13 of 128

Which of the following branding features can be configured? Select 4 Answers from the below options.

Select one or more of the following:

Explanation

Question 14 of 128

What are some of the benefits often recognized by branding your instance? Select 3 Answers from the below options.

Select one or more of the following:

Explanation

Question 15 of 128

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.

Select one or more of the following:

Explanation

Question 16 of 128

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:

Select one of the following:

Explanation

Question 17 of 128

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

Select one of the following:

Explanation

Question 18 of 128

Which search feature can be used to help narrow down search results in ServiceNow?

Select one of the following:

Explanation

Question 19 of 128

A column in a list represents what in the ServiceNow instance?

Select one of the following:

Explanation

Question 20 of 128

Which menu provides options related to viewing, configuring, creating favorites and saving form data?