Communications

Formal communications

Informal communication

Skills needed by a manager to communicate effectively

Internal communication

External communication

Communications channels

Upwards communication

Downwards communication

Horizontal communication

Business meeting

Formal meetings

AGM (Annual General Meeting)

EGM (Extraordinary General Meeting)

Ad hoc meetings

Chairperson

Duties of a chairperson

Quorum

Standing orders

Secretary

Minutes

Duties of a secretary

Agenda

Possible agenda headings

Advantages of meetings

Disadvantages of meetings

Memo

Report

Reasons for writing a report

Advantages of reports

Disadvantages of reports

Elements of effective communication

Barriers to effective communication

ICT (Information and Communication Technology)

Internet

E-mail (Electronic Mail)

Intranet (Internal computer networks)

Electronic Data Interchange

Video Conferencing

Word-processing software

Desk top Publishing

Benefits of ICT to a business

Risks of ICT

Data Protection Acts 1988 & 2003

Data Subject

Data Controller

Rights of Data Subjects

Responsibilities of the Data Controller

Data Protection Commissioner

Functions of the Data Protection Commissioner