standard operating procedure(SOP) for SEA Freight to India:

1. DTDC will enter info into the Excel sheet 1st 4 columns.
2. DTDC will send Transco an alert email requesting for a BL number update.

Email to :

Kaushika Hemachandra - Transco <kaushika@transcocargo.com.au>,Bethmi Maduwanthi - Transco <bethmi@transcocargo.com.au>,Charitha Perera - Transco <charitha@transcocargo.com.au>, Mohan Perera - Transco <mohan@transcocargo.com.au> peops@transcointernational.com.au,

Thushara Jayawardana - Transco <thushara@transcocargo.com.au>

Email Body:

Hi Kaushika,
I would be grateful if you could provide a Bill of Lading number for the below shipment(sea-freight to India).
Sender Name:
Shipment Details:
Number of box/es
Weight details (optional)

3. Upon Receipt of above Transco will assign a BL no for that shipment
4. Counter alert email will be sent by Transco after updating the BL No
5. DTDC to advise the Customer to write the BL number on the boxes.
6. If the Customer is unable to write the BL on the Boxes then the customer should write the DTDC Tracking/ Reference number on all boxes in the following format eg DTDC -12345678. This is in addition to the Couriers Tracking Label Securely Affixed on each box.
7. DTDC to ensure the documents (Transco Shipping Declaration, Packing List and Bio Data Page of the Senders Passport) are scanned and e-mailed to Transco within 2 working days of getting the BL No from Transco. If DTDC is unable to get the documents within the 2-day period DTDC to send Transco a pending message.
8. Transco Invoices will be sent as soon as the vessel sails from Melbourne . Settlement of these invoices within 14 days of raising the invoice.

Transco Cargo Address in Australia:

Dandenong Office / Warehouse (Head Office)
206-208 Discovery Rd, Dandenong Sth VIC 3175 Australia

P: +61 3 9703 2255 F: +61 3 9790 0677

Transco India Agent Address and contact:

MSS Enterprise
Consolidating Agents
3, Telugu Chetty Street,
Old Washermanpet,
Telugu Chetty Street,
Chennai, Tamil Nadu 600021
Tel: 04425980353 / 354

MULTI MOVING SYSTEMS
27/13 WEST MADHA CHURCH ROAD
ROYAPURAM, CHENNAI
600 013
TEL: (91) 44 25980354
TEL: (91) 44 25980232

	Created by Pinaki Chatterjee about 3 years ago

Operation & Customer Service Note on Sea Freight to India and Other Countries, created by Pinaki Chatterjee on 08/04/2021.