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SALESFORCE ADM-201 Certification Exam 5

Question 1 of 60

1

Universal containers set the organization-wide default setting for opportunities to private.
Which record will an opportunity pipeline report return?

Select one of the following:

  • Opportunities for which the user running the report is also the account owner

  • Opportunities for the entire sales organization regardless of the user running the report

  • Opportunities owned by the user running the report and users below them in the role hierarchy

  • Opportunities owned by the user running the report and users below them in the role
    hierarchy

Explanation

Question 2 of 60

1

What standard object has a one-to- many relationship with the account object? Choose 3 answers.

Select one or more of the following:

  • Case

  • Contact

  • Lead

  • Opportunity

  • Campaign

Explanation

Question 3 of 60

1

Sam is trying to convert a master detail relationship into a lookup relationship, however is not able to do so. What could be the reason?

Select one or more of the following:

  • All records do not have the master relationship field populated

  • The Master relationship field is marked required on page layout

  • A roll up summary field exists on the master object

  • It is not possible to convert master detail to look up relationship

Explanation

Question 4 of 60

1

When is validation rules applied when using Salesforce for Outlook?

Select one of the following:

  • Every time a record is saved

  • Every time a user views a record

  • Every time a record is updated

  • Every time data is sync with the server

Explanation

Question 5 of 60

1

Universal Containers would like to examine their sales by region and country. Therefore they need a sub total at country level, for their Sales Data report. Considering this case, what format should the Sales Data report be?

Select one of the following:

  • Tabular

  • Summary

  • Matrix

  • Joined

Explanation

Question 6 of 60

1

What should be considered when configuring the lead conversion process? Choose 2 answers

Select one or more of the following:

  • Standard lead fields are automatically converted into account, contact and opportunity fields

  • Custom Lead fields can be mapped to custom object fields

  • Custom Lead fields can be mapped to account, contact and opportunity fields

  • Roll-up Summary Lead Fields can be mapped to custom contact fields.

Explanation

Question 7 of 60

1

Sam has written the following validation rule for the custom field ‘Count’ OR(Count__c=0, MOD(Count__c, 2)<>0). What should the error message on this validation rule be set to?

Select one of the following:

  • Count must be non a zero even number

  • Count must be non a zero odd number

  • Count cannot be non a zero even number

  • Count cannot be non a zero odd number

Explanation

Question 8 of 60

1

Where can the multilingual solution search feature be enabled? Choose 2 answers

Select one or more of the following:

  • Salesforce Content

  • Public Knowledge Base

  • Self Service Portal

  • Solution Tab Search

Explanation

Question 9 of 60

1

When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers.

Select one or more of the following:

  • Case Team

  • Queue

  • Contact

  • User

Explanation

Question 10 of 60

1

Which privilege can be granted to member of a content library (workspace) without modifying user permissions? Choose 2 answers

Select one or more of the following:

  • Edit a member’s library permissions

  • Add tags when editing content details

  • Share content with other users in chatter

  • Create a new library

Explanation

Question 11 of 60

1

In what order does Salesforce process the following rules?
a) Assignment rules
b) Auto response rules
c) Escalation rules
d) Validation rules
e) Workflow rules

Select one of the following:

  • abcde

  • dabec

  • badec

  • abced

Explanation

Question 12 of 60

1

A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted to log in multiple tomes and has been locked out of the organization. How can the system admin help the user log into Salesforce? Choose 2 answers

Select one or more of the following:

  • Click Reset Password on the user’s record detail page.

  • Send an email to user containing the user’s password.

  • Click Unlock on the user’s record detail page.

  • Log in as the user and enter a new password.

Explanation

Question 13 of 60

1

Which level of access can be set when sharing a document folder with users? Choose 2 answers

Select one or more of the following:

  • Read/Write/Create/Delete

  • Read/Write

  • Read/Write/Create/Read-Only

  • Read-Only

Explanation

Question 14 of 60

1

UC uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system admin use this meet this requirement?

Select one of the following:

  • Roll Up Summary Field.

  • Workflow Field Update.

  • Lookup Field.

  • Cross Object Formula Field

Explanation

Question 15 of 60

1

What does a page layout allow an admin to control?

Select one of the following:

  • The Fields users see on detail and edit pages

  • The fields user see in reports and list views

  • The record types available to each role and profile

  • The business process and related picklist value displayed

Explanation

Question 16 of 60

1

Which statement about products and price books is true? Choose 2 answers.

Select one or more of the following:

  • A product can have a different list price in different price books.

  • Price Books that contain assets cannot contain products.

  • Products without a price are automatically added to the standard price book.

  • The Standard and list price for a product can be listed in multiple currencies.

Explanation

Question 17 of 60

1

What can a marketing user do using the manage members button on a campaign record? Choose 2 answers

Select one or more of the following:

  • Create a custom report including all campaign members

  • Import new leads and associate them with the campaign

  • Associate existing opportunities with the campaign

  • Associate existing contacts with the campaign

Explanation

Question 18 of 60

1

“Stock Symbol” is a custom field on the Account object. What is the best way to make this field appear on Contact detail page layout?

Select one of the following:

  • Roll up summary field

  • Lookup field

  • Formula field

  • Parent Field

Explanation

Question 19 of 60

1

What is not a capability of the lead object? Choose 2 answers.

Select one or more of the following:

  • Standard or Custom fields can be mapped to fields in Account, Contact and Opportunity objects as part of lead conversion

  • Leads can be grouped into queues

  • Leads can be automatically assigned to users or queues

  • Custom objects that have been related to a lead can be copied when a lead is converted to the account, contact or opportunity

Explanation

Question 20 of 60

1

What of the following field types can be used as an External ID? Choose 2 answers.

Select one or more of the following:

  • Date

  • Text

  • Number

  • Picklist

Explanation

Question 21 of 60

1

Sales reps at UC should not be able to create leads, delete their own accounts or send mass emails. How can an admin meet these requirements?

Select one of the following:

  • Change the OWD default settings

  • Modify a standard profile

  • Create a custom profile

  • Create a sharing rule

Explanation

Question 22 of 60

1

If two objects have parent-child relationship, how can a user access the child record from the parent record?

Select one of the following:

  • Custom link

  • Child field

  • Lookup field

  • Related list

Explanation

Question 23 of 60

1

Universal containers wants to capture the invoice number and account credit score for billing cases.
How would an administrator accomplish this? Choose 2 answers

Select one or more of the following:

  • Create a validation rule

  • Create custom fields

  • Create a support processes

  • Create a page layout

Explanation

Question 24 of 60

1

What is true regarding assigning approval requests to queues? Choose 2 answer.

Select one or more of the following:

  • Approval requests can be assigned to a queue for any object

  • Any queue members can approve or reject an approval request

  • Approval request emails are sent to the queue email address

  • A queue can be used as a delegated approver

Explanation

Question 25 of 60

1

What should a system admin consider when deleting a custom field? Choose 3 answers.

Select one or more of the following:

  • Field used in workflow and assignment rules cannot be deleted.

  • Fields must be removed from page layouts after being deleted.

  • Field values should be archived before a field is deleted.

  • Existing field values must be transferred to a new custom field.

  • Deleted fields and values can be restored from the recycle bin within 15 days.

Explanation

Question 26 of 60

1

The cloud scheduler has which capability? Choose 2 answer

Select one or more of the following:

  • The cloud scheduler allows users to view available meeting times on lead and contact calendars.

  • Salesforce can automatically propose multiple meeting times base on salesforce user calendars

  • A custom logo can be added to the meeting request email sent to a contact or lead

  • The cloud scheduler can be enabled at the user profile level.

Explanation

Question 27 of 60

1

Which statement about Chatter post and comments is true? Choose 2 answers

Select one or more of the following:

  • Updates to the Chatter Feed on a record are visible to the users with the access to the record.

  • Posts to a user’s profile can be made private by clicking the lock icon.

  • Posts to a user’s profile are hidden from anyone below hat user in the role hierarchy.

  • Posts made to a user’s profile are visible to all users in the organization.

Explanation

Question 28 of 60

1

Global Insurance will use Salesforce to collect lead information from different sources. The information collected about a lead will vary greatly depending on if the lead is interested in life
insurance or business insurance. What features would you suggest to use to configure Salesforce in this situation?

Select one of the following:

  • Record Types

  • VisualForce Pages

  • Custom Objects

  • Tab Settings

Explanation

Question 29 of 60

1

Universal Container wants to ensure that users complete the standard industry field when creating a new account record. To address the concern the administrator set the Industry field as required.
However, some users are still able to create a new account record without completing the Industry Field.
What should an administrator do to troubleshoot the issue? Choose 2 answers.

Select one or more of the following:

  • Verify the users have the “Modify All Data” permissions for the account on their profiles.

  • Verify the field –level security for the Industry field is not set to “Read Only” on the user profiles.

  • Verify the user have Edit Permission for accounts on their profiles.

  • Verify the Industry field is sent as required on all the account page layouts assigned to the user’s.

Explanation

Question 30 of 60

1

UC needs to use cases to manage both customer support issue and internal change requests.
Which functionality should a system admin use to meet this requirement? Choose 3 answers

Select one or more of the following:

  • Support Process

  • Page Layouts

  • Record Types

  • Validation Rules

  • Delegated Administration

Explanation

Question 31 of 60

1

What can be transferred from one user to another user during mass transfer of account records? Choose 3 answers

Select one or more of the following:

  • Closed Cases

  • Closed Activities

  • Open Activities

  • Related Custom Object Records

  • Open Cases

Explanation

Question 32 of 60

1

A sales user at UC has updated the opportunity stage for an opportunity in the pipleline.
What may be the updated as a result of the stage change? Choose 2 answers

Select one or more of the following:

  • Forecast Category

  • Account rating

  • Probability

  • Sales Quota

Explanation

Question 33 of 60

1

Which chart type can be used to display summary vales from 2 different levels of grouping in a report? Choose 2 answers.

Select one or more of the following:

  • Stacked Bar chart

  • Grouped Line Chart

  • Funnel Chart

  • Donut Chart

Explanation

Question 34 of 60

1

What is the purpose of service cloud (customer) portal? Choose 2 answers.

Select one or more of the following:

  • To allow partners to access contact records for case collaboration

  • To provide Web Self Service by exposing Knowledge articles

  • To share support reports and dashboards with high profile accounts

  • To allow customer to log and check the status of cases online

Explanation

Question 35 of 60

1

While designing your application, you are reviewing the data types that would be suitable for each field. Which data types are valid for custom fields? Choose 2 answers.

Select one or more of the following:

  • Number, Currency and Percent

  • Checkbox, Picklist and Address

  • Email, Phone and URL

  • Text, Radio Button and Date/Time

Explanation

Question 36 of 60

1

The recruiting team at universal containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account’s support plan expires.
What should an administrator configure to meet this requirement?

Select one of the following:

  • Auto-response rule

  • Assignment rule

  • Workflow rule

  • Escalation rule

Explanation

Question 37 of 60

1

UC requires that its Salesforce account data including attachments to be backed up weekly , Which tool should a system admin use to accomplish this?

Select one of the following:

  • Account analytic snapshot

  • Account Report Export

  • Data Loader

  • Data Export Service

Explanation

Question 38 of 60

1

What can be modified on standard object fields? Choose 3 answers

Select one or more of the following:

  • Picklist values

  • Field type

  • Default text

  • Label

  • Help text

Explanation

Question 39 of 60

1

What setting is controlled by a user’s profile? Choose 3 answers

Select one or more of the following:

  • Locale settings

  • Feature license assignment

  • Field-level security

  • Record type assignment

  • Assigned apps

Explanation

Question 40 of 60

1

Universal container has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representatives do to ensure the marketing team can access the opportunity?

Select one of the following:

  • Manually share the record with the public group

  • Add the public group to the opportunity team

  • Add the public group to the case team

  • Change the opportunity owner to the public group

Explanation

Question 41 of 60

1

Which component can be included in a custom home page layout? Choose 3 answers

Select one or more of the following:

  • Dashboard Components

  • Trending Chatter Topics

  • Analytic Snapshot

  • Messages and alerts

  • Pending approval list

Explanation

Question 42 of 60

1

In a service application, different kinds of resources are assigned to jobs. The resource types are phones, vehicles and tools. They share mostly common fields but also have some fields unique to each resource type. How should you represent this in Salesforce?

Select one of the following:

  • Create a custom object for each resource type

  • Create one custom object and use record types

  • Look for standard objects to use to store the resource data

  • None of the above

Explanation

Question 43 of 60

1

How can a system admin add user to a salesforce organization using Chatter Free? Choose 2 answers

Select one or more of the following:

  • Assign Chatter Free Licenses to existing Salesforce Users

  • Create users in the org and assign them a chatter free license

  • Enable invites to allow user to invite others within specified email domains

  • Assign Chatter Free Licenses to users outside the specified email domain

Explanation

Question 44 of 60

1

What user Interface setting must be enabled for users to edit records in a list view? Choose 2 answers

Select one or more of the following:

  • Inline editing

  • Enhanced Lists

  • Enhanced Profile List Views

  • Enhanced Page Layout Editor

Explanation

Question 45 of 60

1

A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the “Create” profile permission for the campaign object. How should the system admin resolve the issue?

Select one of the following:

  • Grand the user “Read” profile permissions for the campaign object.

  • Select the Marketing User Check box in the User record.

  • Select the “Manage Campaign” profile permissions.

  • Add the New Button to the page layout using the page layout editor.

Explanation

Question 46 of 60

1

A custom object called Sample has a Mater-Detail relationship with the Opportunity object. One opportunity can have one or many related samples. Each sample has fields for Start Date, Estimated End Date and Actual End Date. How would a developer meet this requirement to provide a COUNT of all related samples which are still active (actual End date is not completed?)

Select one of the following:

  • Create a Formula field

  • Create a workflow

  • Create a Roll-up Summary field

  • None of the above

Explanation

Question 47 of 60

1

The sales operations team at Universal Containers needs to be able to read edit delete and transfer all records owned by sales representatives. How can a system admin meet this requirement?

Select one of the following:

  • Add Sales operations users to the default account teams for all sales reps.

  • Define a role hierarchy where the sales operations role is above the sales reps role.

  • Create Sharing Rules that give sales operations access to records owned by sales reps.

  • Manually share all records owned by sales reps with sales operations.

Explanation

Question 48 of 60

1

What will occur when a system admin creates a dynamic dashboard?

Select one of the following:

  • The data displayed varies based on the user viewing the dashboard

  • The dashboard components resize based on the device used to view the dashboard

  • The dashboard automatically sends an email when the underlying data changes

  • The dashboard refreshes automatically whenever the underlying data changes

Explanation

Question 49 of 60

1

Customer Service have no access to opportunities. Due to a new cross selling initiative they need to get access to the opportunity object to create and edit opportunities. How can this be set up?

Select one of the following:

  • In Profiles

  • In user roles

  • In the opportunity settings

  • In the datasets of the users

Explanation

Question 50 of 60

1

What should an administrator consider when configuring workflow rules? Choose 2 answers

Select one or more of the following:

  • Rules can be evaluated when records are created or edited.

  • Rule actions can take place immediately or on a specific date.

  • Rules must be deactivated before using an import wizard

  • All existing records are evaluated when a new rule is activated

Explanation

Question 51 of 60

1

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?

Select one of the following:

  • Active currency

  • Record currency

  • Corporate currency

  • Personnel currency

Explanation

Question 52 of 60

1

An opportunity record created with a close date of July 30, meets the criteria of time –dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

Select one of the following:

  • The time dependent action will execute on July 30

  • The time dependent action is put on hold

  • The Time dependent action will execute on July 23

  • The time dependent action is automatically removed from the queue.

Explanation

Question 53 of 60

1

Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deal faster.
How can an administrator meet this request?

Select one of the following:

  • Enable chatter feed tracking on opportunities

  • Add sales engineers to opportunity teams

  • Add chatter groups to opportunities

  • Add sales engineers to accounts teamsAdd sales engineers to accounts teams

Explanation

Question 54 of 60

1

What is an option when customizing a report? Choose 3 answers

Select one or more of the following:

  • Add a grouping

  • Add a filter

  • Add a gauge component

  • Schedule a refresh time

  • Summarize Fields

Explanation

Question 55 of 60

1

Universal Systems measures it’s overall business efficiency through a single value called “Customer Stickiness Score”. What is the best way to represent this key value on a managerial dashboard?

Select one of the following:

  • Visualforce page

  • Table

  • Chart

  • Metric

Explanation

Question 56 of 60

1

There is a requirement when the “Audit” field on an account record is marked as ‘Y’, all audit team members get access to it. An audit team is a collection of senior users from each department, and keeps changing often. What would you recommend to address this need?

Select one of the following:

  • Create a sharing rule, and associate it to a Role

  • Create a sharing rule, and associate it to a Role & Internal Subordinates

  • Create a sharing rule, and associate it to Public Groups

  • Not achievable using Sharing Rules

Explanation

Question 57 of 60

1

Sam, a Salesforce developer, is trying to limit Contact record visibility using the role hierarchy.
While testing, he is not able to see any data visibility restrictions that should have been imposed by the role hierarchy. What could be a reason? Choose 2 answers.

Select one or more of the following:

  • Sam’s profile has View All Data permission

  • Sam’s profile has View All permission for Contact object

  • Sam’s Role has View All Data permission

  • Sam’s profile does not have role hierarchy permission

Explanation

Question 58 of 60

1

A system admin at UC created a new account record type. However, Sales users are unable to select the record type when creating new account records. What is a possible reason for this? Choose 2 answers.

Select one or more of the following:

  • The record type has not been activated.

  • The record type has not been added to the sales user profile.

  • The record type has not been set as the default record type.

  • The record type does not have an assigned page layout.

Explanation

Question 59 of 60

1

There are two custom objects – A and B, which are in a parent-child relationship. On deleting a record of custom object A, all associated custom object B records are also deleted. Based on the given information, which of the following statements is true?

Select one of the following:

  • There is a Lookup field to object A on object B, and it is not required

  • There is a Lookup field to object B on object A, and it is not required

  • There is a Lookup field to object A on object B, and it is required

  • There is a Lookup field to object B on object A, and it is required

Explanation

Question 60 of 60

1

The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?

Select one of the following:

  • Create an email template for each language and an assignment rule to send the appropriate template

  • Create a single email template and use the translation workbench to translate and send the appropriate template

  • Create an email template for each language and an auto-response rule to send the appropriate template

  • Create an email template for each language and a workflow alert to send the appropriate template

Explanation

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