Pega Business Architect Tests

Question 1 of 25

4

In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the _______.

Select one of the following:

Interview stage
Schedule Interview step
Case type
Schedule Interview process

Explanation

Question 2 of 25

4

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership.
If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior?
(Choose Two)

Select one or more of the following:

Add a decision shape to the process.
Configure the stage to resolve the case.
Configure the case type to create temporary cases.
Add a Persist case step to the case life cycle.

Explanation

Question 3 of 25

4

Select the characteristic used to identify candidate rules to be delegated to business users.

Select one of the following:

Frequent changes are needed to continuously redefine the user experience.
Ownership of changes to delegated rules changes from work group to work group.
Changes to business conditions require that the rule be managed with IT intervention.
Changing business conditions require that the rule be managed without IT intervention.

Explanation

Question 4 of 25

4

Tom Jones' request for a credit card dispute is an example of which of the following?

Select one of the following:

A service
A case type
A case
A task

Explanation

Question 5 of 25

4

Which statements about the following case are true?
(Choose two.)

Select one or more of the following:

Stage 1 is a primary stage.
Stage 2 is an alternate stage.
Stage 1 is a resolution stage.
Stage 1 automatically transitions to Stage 2.
Stage 2 is a resolution stage.

Explanation

Question 6 of 25

4

Consider the following scenario:
- During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview.
- Next, an email invitation is sent to the candidate.
- During the interview, the hiring manager captures notes from the discussion.
- Finally, the candidate is assigned a technical exercise and the results are added to the case.
Select two step names that follow the guidelines for identifying and naming the steps in the process.
(Choose Two)

Select one or more of the following:

Schedule Interview
Notify Candidate
Ask Questions
Technical Exercise

Explanation

Question 7 of 25

4

Rulesets are primarily used _____________.
(Choose two.)

Select one or more of the following:

to define and configure an application
to facilitate the migration of rules from one system to another
to support the creation of multiple versions of rules in an application
to specify the reusability of a rule

Explanation

Question 8 of 25

4

A______defines the look and feel of an application.

Select one of the following:

control
skin
format
mixin

Explanation

Question 9 of 25

4

Which two configuration are used for three bank account type option with single control . How do we configure so that user cant’ select more than one ?
(Choose two.)

Select one or more of the following:

Drop down
Button
Checklist
Radion button

Explanation

Question 10 of 25

4

You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

Select one of the following:

The requirement changes to allow the parent case to continue before the child cases resolve. How do you configure the Wait steps for this requirement?
Configure the Wait step so users can choose to continue the parent case process regardless of child case status.
Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
Configure the Wait step so that only one child case must resolve before the parent case can continue.

Explanation

Question 11 of 25

4

Which of the following statements is not true about the Definition of Ready?

Select one of the following:

The definition of ready (DoR) is defined by the lead business architect.
The definition of ready (DoR) is defined during the prepare phase.
Stories that do not meet the definition of ready (DoR) can progress to sprint planning.
Stories that meet the definition of ready (DoR) are approved by the product owner.

Explanation

Question 12 of 25

4

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the Case ID values so the case with the highest ID value appears at the top of the list and descends in order.
How would you design the report definition to support this requirement?

Select one of the following:

For the Case ID property. select Highest to Lowest sort type.
For the Case ID property. select Count in the Summarize column.
Add a filter condition where Case ID is greater than one.
Make sure that the Case ID is the first column in the report.

Explanation

Question 13 of 25

4

You have a data page with customer data. The data page is configured to reload if it is older than one hour. Which of the following best describes when the data page will reload?

Select one of the following:

The data page reloads automatically one hour after it was created.
The data page reloads on the next access one hour after it was last accessed.
The data page reloads on the next access one hour after it was created.
The data page reloads automatically one hour after it was last accessed.

Explanation

Question 14 of 25

4

Which of the following are NOT declarative rule types?
(Choose two.)

Select one or more of the following:

Constraints
Declare Expressions
Declare Validate
Declare Activities

Explanation

Question 15 of 25

4

A requirement defines what an application must do or satisfy to meet one or more ________?

Select one of the following:

Specifications
Objectives
Use Cases
User Stories

Explanation

Question 16 of 25

4

Which configuration informs a user by email when an assignment is added to the user's worklist?

Select one of the following:

Add a Send Email step to the process after the assignment to notify the assigned user.
Configure the case type to send assignment notifications to assigned users.
Configure a service level to send a notification to the assigned user.
Add a Send Notification step to the process after the assignment to notify the assigned user.

Explanation

Question 17 of 25

4

A government application provides field placeholder values to help users enter the correct dat a. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?

Select one of the following:

Run a case type that uses the component and change the font on the view.
Update the existing Default theme text entry.
Upload a new application theme.
Add a new theme text entry to the application theme.

Explanation

Question 18 of 25

4

In a job application case, a hiring manager needs to receive an automatic email notification when the case reaches a Collect Work Sample assignment. How would you configure this correspondence requirement?

Select one of the following:

Node
Shared
Thread
Requestor

Explanation

Question 19 of 25

4

An experienced Pega business architect can apply their expertise __________.

Select one of the following:

during the analytical modeling phase only
throughout the entire development life cycle
during the descriptive modeling phase only
during the executable modeling phase only

Explanation

Question 20 of 25

4

Select the two correct statements about work items in Agile Workbench.
(Choose Two)

Select one or more of the following:

User stories are the primary work items.
Feedback items are feature enhancement requests.
The development backlog includes user stories, bugs, and tasks.
Major bugs are typically deferred.

Explanation

Question 21 of 25

4

The following image is a page list presented in a nonlinear format that automatically adjusts based on screen size. The image is an example of _______.

Select one of the following:

An inline dynamic layout
A table
A repeating grid layout
A repeating dynamic layout

Explanation

Question 22 of 25

4

A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.

Select one of the following:

Make both loan request and credit check top cases.
Make credit check a child case of credit card request.
Make credit card request a child case of credit check.
Make credit check a spin-off case of credit card request.

Explanation

Question 23 of 25

4

You are assigned to a pega implementation project as a pega business architect. Which task are you expected to perform?

Select one of the following:

Organize the project Kickoff meeting.
Help to refine ahead of a sprint.
Identify the initial of case types.
Identify the scope of the initial release.

Explanation

Question 24 of 25

4

What type of step typically requires contextual instructions?

Select one of the following:

Send Email
Change stage
Collect information
Create Case

Explanation

Question 25 of 25

4

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment ls completed before the deadline?

Select one of the following:

Apply an urgency adjustment to the deadline interval.
Apply an urgency adjustment to the goal interval.
Add an escalation action to the goal interval.
Adjust the default assignment urgency.

Explanation

Question 26 of 25

4

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the _____ in the service level to 5 days.

Select one of the following:

goal
deadline
urgency
passed deadline

Explanation

Question 27 of 25

4

An insurance company offers personal property insurance. Jewelry is a special type of personal property. Jewelry coverage requires that the user managing the request is trained to appraise jewelry. Assignments for jewelry appraisals must go to skilled users.
Which routing approach would you use?

Select one of the following:

Route requests to a decision table that routes the request to a work group in a location where there are users who have appraisal skills.
Route requests to a reporting manager who assigns the request to a user to ensure fast processing.
Route requests to a work group whose members have the skill rating parameters.
Route directly to users who are members of a work group that uses skill rating parameters

Explanation

Question 28 of 25

4

In the "Situational Layer Cake" where are the common modules more likely to be found?

Select one of the following:

Higher layers
Any layer
Middle layers
Lower layers

Explanation

Question 29 of 25

4

In App Studio, when is the earliest opportunity to configure a user view for a step in a case life cycle?

Select one of the following:

You can configure the user view for a step after you add that step to the case life cycle.
You can configure the user view for a step after you create the entire case life cycle.
You can configure the user view for a step before you start creating the case life cycle.
You can configure the user view for a step any time after you configure the pick list data types.

Explanation

Question 30 of 25

4

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?

Select one of the following:

Route an Approval step to the required parties.
Add a Send Email step as an optional action.
Add a Send Email step and include all required parties.
Route the email to all the recipients in a Collect Information step.

Explanation

Question 31 of 25

4

The Definition of Ready (DoR) is agreed during Prepare with the Scrum Master and is fixed for the remainder of project.

Select one of the following:

True
False

Explanation

Question 32 of 25

4

What will happen when the user submits CollectInfo? Examine the screenshot below for Validate rule A which is referenced in a flow action named CollectInfo:

Select one of the following:

Validate rule A is executed if certain conditions are true, otherwise Validate rule B is executed
Validate rule A is executed, followed by Validate rule B
Validate rule A is overridden by Validate rule B
Validate rule B is executed only if Validate rule A fails

Explanation

Question 33 of 25

4

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a __________.

Select one of the following:

process that routes to the manager
change stage step to allow the employee to route to the manager
stage to route requests to the manager
step that routes to the manager

Explanation

Question 34 of 25

4

What are two ways you can add a table to a view?
(Choose Two)

Select one or more of the following:

Add a table to a section used by the view.
Embed the table in the section used by the view.
Add a field group list to a view in App Studio.
Add the table column properties to a view in App Studio.

Explanation

Question 35 of 25

4

A prospective employee must pass a criminal background check before receiving an offer. When would you add a decision point to the workflow process?

Select one of the following:

Declining offer to prospective employee
Verifying prospective employees work references
Running a criminal background check
Offering job to prospective employee

Explanation

Question 36 of 25

4

How do you configure an action set on a button to clear user selections and then review the previous actions on the case?

Select one of the following:

First, configure a Click event with a Refresh action. Next, configure a Click event and a View History action.
First, configure a Click event with a Refresh action. Next, add a View History action to the event.
First, configure a Click event with a View History action. Next, add a Refresh action to the event
First, configure a Click event with a Refresh action. Next, configure a Double-click event and a View History action.

Explanation

Question 37 of 25

4

You are adding a field to your case type in which users must enter the day, month, and year they were hired before the user can submit the user form. The field type must enforce a date format.
What two validation approaches would you use to meet the validation requirements?
(Choose Two)

Select one or more of the following:

Use the Required option
Use the read-only option
Define the field type as a date
Add the word Required to the field label

Explanation

Question 38 of 25

4

An application includes the property .Employee.Dependent(2).DateOfBirth. The property mode of .Dependent(2) is a___________________.

Select one of the following:

PageGroup
ValueGroup
ValueList
PageList (Field Group List)

Explanation

Question 39 of 25

4

You need to fetch exchange rates that are updated on a daily basis from a web service and make them available in your application using a data page. Which scope would you select for the data page?

Select one of the following:

Simple
Node
Thread
Application

Explanation

Question 40 of 25

4

A Customer requests roadside assistance. The insurance company creates an Assistance Request case and this results in a creation of a Service Request case which is assigned to a Service provider.
Which configuration is the best practice to copy all customer information from the Assistance Request case to the Service Request case?

Select one of the following:

Use a Data Transform.
Use a Declare Expression.
Use Data Propagation.
Use Case Calculations.

Explanation

Question 41 of 25

4

When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case _____________.

Select one of the following:

is moved to the next queue by the operator's action
remains in the queue until the operator commits an action
is moved to the operator's worklist awaiting action
is transferred to the next available operator's worklist

Explanation

Question 42 of 25

4

Consider the following user story: As a customer, I want to the able to cancel an open service request at any time. Select the configuration option that satisfies the user story.

Select one of the following:

Add a stage-only action to each stage in the case life cycle.
Add a case wide action to the case life cycle.
Configure the Cancel button on the user views to resolve the case.
Add an alternate stage to the case life cycle.

Explanation

Question 43 of 25

4

Automating decisions based on business logic enables________.

Select one of the following:

application users to focus on more nuanced decisions that require business expertise
architects to spend less time building the application
application users to mark a specific location for business exceptions that may arise in the process flow
architects to improve the performance of the application

Explanation

Question 44 of 25

4

After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage. The claims adjuster then begins an accident investigation.
If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

Select one of the following:

Option A
Option C
Option B
Option D

Explanation

Question 45 of 25

4

A candidate's language skills are captured in a candidate case. What type of property is used to capture the candidate's language skill if the property reference is .Language(Spanish)?

Select one of the following:

Text
Value group
Page
SIngle value

Explanation

Question 46 of 25

4

A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment.
To determine what type of routing to apply to each assignment, what question do you ask yourself?

Select one of the following:

Who should do the work?
Can the work be delegated to other users?
How long does the work take to complete?
Is any special correspondence needed?

Explanation

Question 47 of 25

4

Which of these rule types can be used in a flow to direct the processing of a case?
(Choose Two)

Select one or more of the following:

Integrator
Flow Action
Transformer
Assignment
When

Explanation

Question 48 of 25

4

Which of the following steps provide easy configuration and maintainability of a savable data page for an existing data type?
(Choose Three)

Select one or more of the following:

Set the data page definition edit mode to Savable.
Set the data page definition edit mode to Read-only.
Set the data page definition structure to List.
Set the data save options Save type to Database save.
Set the data save options Class.

Explanation

Question 49 of 25

4

Which statement best describes how to add a report to a report category?

Select one of the following:

Copy the report to the appropriate ruleset.
Reports are automatically added to the appropriate category.
Create a shortcut to the report in the desired category.
Reports cannot be added to a category.

Explanation

Question 50 of 25

4

User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?

Select one of the following:

Update User A to the same role as User B.
Add the My Cases page to the User A profile.
Update the User A account to access the same portal as User.
Add the My Cases page to the User A role.

Explanation

Question 51 of 25

4

What does the basic Text Area (pxTextArea) control do?

Select one of the following:

Presents the property as a single-line HTML text field, which provides an input or display area for text.
Presents the property as a multi-line HTML text field, which provides an input area for a large amount of text. Cannot be marked as `read-only'.
Presents the property as a multi-line HTML text field, which provides a presentation of text that is always a `read-only' display.
Presents the property as a multi-line HTML text field, which provides an input or `read-only' display area for a large amount of text.

Explanation

Question 52 of 25

4

A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

Select one of the following:

Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis.
Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

Explanation

Question 53 of 25

4

You are designing a travel plan application. A hotel booking step displays a form in which users select a hotel and enter their check-in and check-out dates. The application calculates and then displays the cost for the hotel room.
The form also includes fields to select options, such as valet parking. at an extra cost. The application totals the cost for any selected options and adds that amount to the total room cost to equal the grand total. which is displayed in a field.
Which two of the following properties would you use as the target properties?
(Choose Two)

Select one or more of the following:

Price of each option
Total cost of option
Total cost for the hotel room
Number of days at the hotel

Explanation

Question 54 of 25

4

You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out?

Select one of the following:

The application runs the checked-out version of the rule, because that is the most up-to-date version of the rule.
The application cannot run because the rule is unavailable.
The application returns an error and stops processing the case, because the rule is unavailable for use.
The application ignores the checked-out version and uses the previous version in the application ruleset.

Explanation

Question 55 of 25

4

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

Select one of the following:

Route requests to a skilled work group.
Route to a skilled member of a work group.
Route the request to a manager who assigns the agent.
Route to a work group based on the location.

Explanation

Question 56 of 25

4

Which statement best describes the difference between a local flow action and a connector flow action?

Select one of the following:

A connector flow action can be reused within a flow rule, while a local flow action cannot.
A local flow action can be reused within a flow rule, while a connector flow action cannot.
A connector flow action completes an assignment, while a local flow action does not.
A local flow action can be configured for a decision rule, while a connector flow action cannot.

Explanation

Question 57 of 25

4

Which two situations require a data type?
(Choose Two)

Select one or more of the following:

A Date of account creation field is set to a default value of the current date.
Patient medical history is accessed from and written to an external system of record.
A Currency drop-down is populated with values from an external system of record.
A Work preference picklist is populated with two values: Full time and Part time.

Explanation

Question 58 of 25

4

The goal milestone in a service level defines that amount of time _______.

Select one of the following:

allowed for a user to advance to the next stage
allowed before an assignment is considered overdue
in which the case or step should be completed
in which the case or step must be completed

Explanation

Question 59 of 25

4

A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount. Select the case type relationship that satisfies the requirement.

Select one of the following:

Configure checkout request as a child case of hotel review.
Configure both checkout request and hotel review as top-level cases.
Configure hotel review as a parallel process to the checkout request.
Configure hotel review as a child case of the checkout request.

Explanation

Question 60 of 25

4

An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
- If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer for review.
- If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.

Select one of the following:

Option A
Option B
Option C
Option D

Explanation

Question 61 of 25

4

Which two requirements demonstrate the need to configure correspondence?
(Choose Two)

Select one or more of the following:

Assign a new insurance claim to a case worker to process.
Phone a customer for additional information about the case.
Fax a new insurance claim to the auto repair shop.
Text the customer with status changes in an insurance claim.

Explanation

Question 62 of 25

4

A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so the cost center appears only once on the report and the requests are listed under cost center.
How would you configure the report definition?

Select one of the following:

Filter the results so that only cost center and requests are included in the report
Use the requests column to group the results.
Summarize the requests column by count
Use the cost center column to group the results.

Explanation

Question 63 of 25

4

Which of the following scenarios leverages case life cycle design?

Select one of the following:

A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.
An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application.
A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.
A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.

Explanation

Question 64 of 25

4

How do you route an assignment so that any available member of the Finance department can perform the task?

Select one of the following:

Route the assignment to a work list.
Route the assignment to a work queue.
Route the assignment to the admin user ID.
Route the assignment separately to all members.

Explanation

Question 65 of 25

4

A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement?

Select one of the following:

Customer
Work queue
Interested individual
Owner

Explanation

Question 66 of 25

4

A _____________ rule allows us to set a property value automatically, whenever an input value changes.

Select one of the following:

Declarative Network
Declare Expressions
Property
Data Transform

Explanation

Question 67 of 25

4

You have a cleaning service booking application, CleanApp. You are creating a local data type, HomeCleaningPackages, and you want to leverage an existing data class, CleanApp - Data - CleaningPackages.
When defining your data type, which option would you choose for asset reuse?

Select one of the following:

CleanApp Ul Pages class.
Organization data class.
Implementation data class.
CleanApp Work class.

Explanation

Question 68 of 25

4

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?

Select one of the following:

In the Employment Information process add a custom condition to test the card type.
In the Employment Information process add an Approve/Reject step to test the card type.
In the Employment Information process add a card type true/false field to a user view.
In the Employment Information process validate card type for continued processing.

Explanation

Question 69 of 25

4

An application references a data element found in the Work- class. How is this rule inherited by the application?

Select one of the following:

By applying directed inheritance.
By applying pattern inheritance.
By naming PegaRULES as the built-on application.
By adding the ruleset that contains the property to the application.

Explanation

Question 70 of 25

4

A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?

Select one of the following:

A view that presents the order status and delivery date details.
A view where the customer can enter their order number.
A view that presents the order status, delivery date details, and a map with the path the package has traveled.
A view that updates with order status and delivery date details when the customer enters the order number.

Explanation

Question 71 of 25

4

Select two ways you use Agile Workbench to add details to bug and feedback items.
(Choose Two)

Select one or more of the following:

Use the integrated audio recording tool.
Use the integrated screen capture tool.
Record the bugs and feedback in the case life cycle step descriptions.
Use the integrated video recording tool.

Explanation

Question 72 of 25

4

Given the following scenario for property insurance claims, which type of decision rule should be used to configure the decision?
After a property insurance claim has been filed, any claim that involves flood damage must be reviewed by a flood claim specialist before being sent to a claims adjuster. All other property insurance claims can be sent to the claims adjuster without this step.

Select one of the following:

When
Constraints
Decision Table
Declare Expressions

Explanation

Question 73 of 25

4

A report contains the following columns: Case ID (.pylD), Work Assignment Urgency (.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder (.Policyholder), and Case Status (.pyStatusWork).
Which of the columns need to be optimized so the rule form does not produce a performance warning?
(Choose Two)

Select one or more of the following:

Policy Holder
Work Assignment Urgency
Policy Number
Case Status
Case ID

Explanation

Question 74 of 25

4

Expense report processes require travel expense assignments be routed to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?

Select one of the following:

To the user
To the user's work group
To the user's manager
To the user's work queue

Explanation

Question 75 of 25

4

As part of a purchase order case, after someone completes a purchase, a confirmation email is sent. How do you design the case life cycle to send the email?

Select one of the following:

As part of the case configuration
As part of the stage configuration
As a separate process step
As an alternate stage

Explanation

Question 76 of 25

4

Review the following Decision Table.
If the credit score is 700 and the outstanding balance is 1500, which value will be returned?

Select one of the following:

Level 1
Level 2
Level 3
Reject

Explanation

Question 77 of 25

4

Review the following Decision table.
If the credit score is 800 and the outstanding balance is 1000, what is the result of the decision?

Select one of the following:

Level 2
Level 1
Level 3
Reject

Explanation

Question 78 of 25

4

In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available.
During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?

Select one of the following:

Route the job application to a specific queue using the Use business logic option.
Route the job application to a specific user using the Use business logic option.
Route the job application to an operator within a skilled group using the Specific user option.
Route the job application to an appropriately skilled operator using the Specific user option.

Explanation

Question 79 of 25

4

Consider the following user story: As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator. Which two questions help you define the fields for the user view?
(Choose Two)

Select one or more of the following:

Do the fields about the operator need to be displayed in multiple languages?
How do the fields for the operator need to be displayed?
What fields does the account owner need to see to add an operator?
Will field information about the operator be stored in an external database?

Explanation

Question 80 of 25

4

pyWorkPage stores which type of information?

Select one of the following:

Information about the Pega server.
Information about a case.
Data cached from an outside system.
Information about the current operator.

Explanation

Question 81 of 25

4

While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited.
How can the business stakeholder communicate this problem to the development team using Agile Workbench?

Select one of the following:

Create a story
Create a comment
Create a bug
Create a note

Explanation

Question 82 of 25

4

To meet this requirement you need to set the ___________ in the service level to 5 days.

Select one of the following:

urgency
passed deadline
goal
deadline

Explanation

Question 83 of 25

4

Which two of the following scenarios are good candidates for rule delegation?
(Choose Two)

Select one or more of the following:

Password validation standards
Content of an entail confirming a customer submission
Business policies controlled by regularity compliance
The service level on expense reports

Explanation

Question 84 of 25

4

How does an application determine the default action for a user at an assignment?

Select one of the following:

The connector flow action with the greatest likelihood value is the default action.
The flow action that is associated with the "Default" connector type in the flow is the default action.
The connector or local flow action with the greatest likelihood value is the default action.
The connector or local flow action that appears first when listed alphabetically is the default action.

Explanation

Question 85 of 25

4

Which two of the following are benefits of following Pega, guardrails?
(Choose Two)

Select one or more of the following:

Guardrails help developers build applications that are easier to maintain and have fewer defects.
Guardrails help managers create schedules for efficiently allocating developer resources.
Guardrails help project managers ensure that applications are completed on time.
Guardrails help developers to track compliance with Pega best practices.

Explanation

Question 86 of 25

4

Given this high-level view of a health assessment process: the patient is triaged by the receiving nurse and vital statistics are entered in the patient log the patient log and the patient are reviewed by the attending physician if necessary, additional tests are ordered the diagnosis and treatment plan are established
Which step should be implemented as a subcase?

Select one of the following:

If necessary, additional tests are ordered
the diagnosis and treatment plan are established
the patient log and the patient are reviewed by the attending physician
the patient is triaged by the receiving nurse and vital statistics are entered in the patient log

Explanation

Question 87 of 25

4

When designing a case, it is recommended that each stage be decomposed into no more than ______ steps.

Select one of the following:

5 to 9
6 to 10
10 to 15
15

Explanation

Question 88 of 25

4

A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
(Choose Two)

Select one or more of the following:

Decimal
Picklist
Currency
Integer

Explanation

Question 89 of 25

4

Which of the following is a good example of a process improvement?

Select one of the following:

Automate a decision to determine whether or not an auto insurance claim represents a total loss.
Automatically route an assignment to a workbasket to allow the first-available claims adjuster to work on each claim.
Reduce a process to under 15 steps by combining three steps performed by two different people into one assignment.
Add a service level to an assignment to ensure that an adjuster reviews each claim and sets up and appointment within three days.

Explanation

Question 90 of 25

4

You are preparing to delegate a number of business rules. What three prerequisite actions must be taken before you can delegate the business rules?
(Choose Three)

Select one or more of the following:

Ensure the delegated ruleset exists in the Production rulesets list.
Ensure a ruleset that will contain the delegated rules exists.
Ensure a ruleset exists for the users who will manage the delegated rules.
Ensure an access group exists for the users who will manage the delegated rules.
Ensure the delegated rules are added to a locked ruleset.

Explanation

Question 91 of 25

4

Case life cycle design is a model to and _.
(Choose Two)

Select one or more of the following:

define processes and steps to implement the three necessary stages of work
define a structure to create, process, and resolve work
define the user interface appearance
define how work is completed for each specific customer request

Explanation

Question 92 of 25

4

How many shapes should a flow rule be limited to?

Select one of the following:

Five (5)
Twenty (20)
Ten (10)
Fifteen (15)

Explanation

Question 93 of 25

4

Which statement best describes the behavior observed when running a flow in draft mode?

Select one of the following:

Flows can be saved even if rules have not been configured for flow shapes
UI fields marked as required can be skipped when running the flow
Decision outcomes are chosen by the user if the decision rule cannot be found
Service levels are ignored when running the flow

Explanation

Question 94 of 25

4

Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?

Select one of the following:

Add an alternate stage to the case life cycle.
Add a stage with a start condition to the case workflow.
Add an assignment to the case life cycle.
Add an optional action to the case workflow.

Explanation

Question 95 of 25

4

Rulesets are used primarily for:
(Choose Three)

Select one or more of the following:

Deploying rules
Granting access to the application
Denying access to the application
Organizing rules
Versioning rules

Explanation

Question 96 of 25

4

A parallel process is defined as________.

Select one of the following:

a process that is not part of the primary flow in the case life cycle
a process that executes in the context of the current case
a process that executes in the context of another process
a process that executes over the same time period as other processes

Explanation

Question 97 of 25

4

An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved?
(Choose Two)

Select one or more of the following:

Add a parallel process for vehicle claims in the accident claim resolution stage.
Add each vehicle claim as a child case of the accident claim.
Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
Add an optional process to pause the accident case until the vehicle claims are paid.

Explanation

Question 98 of 25

4

A data model consists of all of the following except ____________.

Select one of the following:

Object relationships
Data validation
Data objects
Attributes
Data types

Explanation

Question 99 of 25

4

Which of the following would be typical data stored in a Pega Data Source?

Select one of the following:

Insurance Policy Data
Delivery Options
Case Data
Customer Details

Explanation

Question 100 of 25

4

When creating a data page the requirement is to have the data cached and refreshed after 90 days, which refresh option is best suited to meet this requirement?

Select one of the following:

Reload Every 90 Days
Refresh Once Per Interaction
Reload if Older Than
90 days auto-refresh

Explanation

Question 101 of 25

4

A home loan application requires application the legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?

Select one of the following:

Apply business logic to route a single assignment in the correct order.
Route an assignment to a work queue where both roles have access.
Create an approval process for each manager in parallel.
Create an approval step with cascading approval.

Explanation

Question 102 of 25

4

Select and move the Business Architect tasks to the Journey Centric Delivery project order column and place them in the correct order.
Determine whether the given solution is correct.

Select one of the following:

True
False

Explanation

Question 103 of 25

4

Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Determine whether the given solution is correct.

Select one of the following:

True
False

Explanation

Question 104 of 25

4

The primary purpose of a service level is to __________.

Select one of the following:

help ensure timely completion of assignments
track assignment status over time
generate service level reports
assign cases to the appropriate case worker

Explanation

Question 105 of 25

4

In which of the following situations would you use a data transform?
(Choose Two)

Select one or more of the following:

Execute a Flow Action
Copy data between pages
Set default values when creating a case
Create properties after the case has been created

Explanation

Question 106 of 25

4

In an insurance application, a claim case records the items of loss. Given the property reference Item 0f Loss(1).Description, itemOfLoss is a ______.

Select one of the following:

Page
Single value
Page list
Value list

Explanation

Question 107 of 25

4

Which flow shape is used to start a subflow from a main flow, and waits until the subflow completes before the main flow continues?

Select one of the following:

Shape A
Shape B
Shape C
Shape D

Explanation

Question 108 of 25

4

Which statement best describes how a service level affects the urgency value of an assignment or a case?

Select one of the following:

When a given milestone is reached, the current urgency is checked. If it is greater than the value specified in that milestone, the assignment or case moves to the next milestone.
When a given milestone is reached, the urgency is set to the specified value in that milestone.
If the current urgency value is less than the urgency specified in the milestone, it is adjusted to the urgency value specified in that milestone otherwise, it remains the same.
When a given milestone is reached, the specified urgency is added to the current urgency value.

Explanation

Question 109 of 25

4

In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?

Select one of the following:

Add an assignment to the case life cycle.
Add a stage with a start condition to the case workflow.
Add an alternate stage to the case life cycle.
Add an optional action to the case workflow.

Explanation

Question 110 of 25

4

You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email. How do you configure the case to achieve this behavior?

Select one of the following:

Configure a Collect Information step with read-only information, and then route the step to the customer.
Enable email notifications on the case type.
Add a Send Email step to the case life cycle after the Approval step.
Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.

Explanation

Question 111 of 25

4

A __________ displays the overall form for viewing a work item.

Select one of the following:

Layout
Flow Action.
Section
Harness

Explanation

Question 112 of 25

4

Which two of the following options are benefits of using skin inheritance?
(Choose Two)

Select one or more of the following:

Child skins only need to customize in the parent skin.
In order to maintain consistency, child skins cannot modify formats and mixins from the parent skin.
Child skins can reuse mixins and formats from other child skins with the same parent.
Standard styles created in a parent skin are easier to maintain.

Explanation

Question 113 of 25

4

Select two benefits of adopting a rule delegation strategy.
(Choose Two)

Select one or more of the following:

Adopting a rule delegation strategy enables business users and architects to focus on their specific tasks related to application development and maintenance.
Adopting a delegation strategy enables architects to limit the availability of application changes to specific users and access groups to manage application updates.
Adopting a delegation strategy can help deliver applications more quickly by incorporating business users in the development process.
Adopting a rule delegation strategy can help improve the business’ ability to adapt to changing business conditions.

Explanation

Question 114 of 25

4

The maximum number of stages in a case should be _________.

Select one of the following:

7 ± 2
5
5 ± 2
7

Explanation

Question 115 of 25

4

Section rules may be referenced by which flow shape?

Select one of the following:

Connector
Decision
None
Assignment

Explanation

Question 116 of 25

4

In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options.
(Choose Two)

Select one or more of the following:

Set the deadline to be the desired response time based on policy and sends notifications to both parties.
Set the deadline to be the required response time based on policy and send notifications to both parties.
Set the goal to be the desired response time based on policy and send notifications to both parties.
Set the goal to be the required response time based on policy and send notifications to both parties.

Explanation

Question 117 of 25

4

A Wait step may pause a case's processing until a predetermined time expires or _____________________________.

Select one of the following:

completion of the Assignment
a property's value exceeds a threshold
that case or dependent case(es) processing reaches a specific status
a subcase or spin-off case is created

Explanation

Question 118 of 25

4

Select the use case that requires an integration by using robotic process automation (RPA).

Select one of the following:

An order management application updates a customer profile in a legacy system that lacks an exposed API.
A service management application lists paint options sourced from a Pega Platform data object.
An online ordering application submits credit card information to a payment processor through a web service.
A drug trial management application submits trial data to a protected system through a secure connection.

Explanation

Question 119 of 25

4

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.
Which three configuration options are needed to enable the manager to satisfy the requirements?
(Choose Three)

Select one or more of the following:

Provide notification to HR requesting urgency be increased.
Provide a local action to transfer the assignment to another queue.
Provide a field for urgency adjustment.
Provide a service level for the HR assignment.
Provide escalation action to HR and resolve the case.

Explanation

Question 120 of 25

4

A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager.
How do you configure this requirement?

Select one of the following:

Apply business logic to route a single assignment in the correct order.
Route an assignment to a work queue where both roles have access.
Create an approval step with cascading approval.
Create an approval process for each manager in parallel.

Explanation

Question 121 of 25

4

From the lleft, match the role to the studio that targets that role.
Determine whether the given solution is correct?

Select one of the following:

True
False

Explanation

Question 122 of 25

4

A customer views a product available in multiple color options. The customer must select only one color for each product.
Which UI control allow a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options?

Select one of the following:

Radio buttons
Text input
Drop-down
Check box

Explanation

Question 123 of 25

4

Match the correct Answer in box:
Determine whether the given solution is correct?

Select one of the following:

True
False

Explanation

Question 124 of 25

4

Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access.
Which two questions help you define the fields for the user view?
(Choose Two)

Select one or more of the following:

How do the fields for the temporary member need to be displayed?
What fields does the account owner need to see to be able to add a temporary member?
Will field information about the temporary member be stored in an external database?
Do the fields about the temporary member need to be displayed in multiple languages?

Explanation

Question 125 of 25

4

You want to engage business and IT resources to review the working models. What best practice helps accomplish this objective?

Select one of the following:

Pega Cloud®
Approval process
Guardrail compliance
Direct Capture of Objectives (DCO)

Explanation

Question 126 of 25

4

When completing a new rule form, the "Apply To" field represents what?

Select one of the following:

The other rules the new rule will apply to
The rules context, or scope, for the purpose of inheritance
The ruleset the rule applies to
The version of the rule

Explanation

Question 127 of 25

4

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?

Select one of the following:

When the Triage stage completes
When the Process ticket step completes
When the Process ticket step starts
When Verify solution step starts

Explanation

Question 128 of 25

4

Drag the case type or data type name to the appropriate location in the data hierarchy.
Determine whether the given solution is correct?

Select one of the following:

True
False

Explanation

Question 129 of 25

4

Which two statements identify why you should automate correspondence?
(Choose Two)

Select one or more of the following:

Automating correspondence allows you to advance a case.
Automating correspondence allows you to send timely communication.
Automating correspondence allows for sending consistent information to users.
Automating correspondence keeps all interested parties informed of the current status of a case.

Explanation

Question 130 of 25

4

Which two of the following use cases do you implement by using one or more calculated fields?
(Choose Two)

Select one or more of the following:

A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
An accountant wants to list the largest order for the last month, for each customer account.
A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.

Explanation

Question 131 of 25

4

You are configuring a declarative network that contains eleven declare expressions to calculate the interest rate for a home mortgage. For example, the target value Property Tax Assessment is used as a source value when calculating the Assessed Property Value. The declare expressions use target values from other expressions to calculate their target values.
The field that displays the interest rate appears on the approval form. To improve performance, how can you reduce the number of calculations?

Select one of the following:

Apply the declare expression in the approval flow action.
Specify Property Tax Assessment as trigger event in the declare expression that calculates the total interest rate value.
Calculate the total interest rate value by adding all the declare expression target property values.
Specify whenever used in the total interest rate declare expression

Explanation

Question 132 of 25

4

The first stage of your process contains an assignment step. You need create a new custom user view with appropriate fields for this step. The quickest way to do this is via the__________.

Select one of the following:

Case Designer, Settings Tab
Case Designer, Workflow Tab
Case Designer, Data Model Tab
Case Designer, Views Tab

Explanation

Question 133 of 25

4

Which two of the following options is true about Directly Capture Objectives (DCO)?
(Choose Two)

Select one or more of the following:

DCO is a methodology that ensures collaboration with the business and IT.
DCO is used during the Prepare phase to confirm and validate the three pillars of the microjourney.
DCO is only used for the documentation of user stories during the build phase.
The integration designer is an example of a visualization tool used in DCO.

Explanation

Question 134 of 25

4

A flow action typically references a ________.

Select one of the following:

Section
Layout
Harness
Cell

Explanation

Question 135 of 25

4

You use the Clipboard tool to perform which two tasks?
(Choose Two)

Select one or more of the following:

Test whether a declarative expression properly calculates a target value.
Test case behavior by setting property values for an open case.
Review the current values of case data.
Test a rule to determine whether the rule executes correctly.

Explanation

Question 136 of 25

4

When you configure a multi-step form, where do you identify the navigation template?

Select one of the following:

At the process level
At the assignment level
At the stage level
At the case level

Explanation

Question 137 of 25

4

In a purchase order application, you have been asked to add an order total field that is used on multiple forms in the application. You want to make sure that whenever the input values change, the order total changes on all the forms.
Which two of the following are reasons would you choose to use a declare expression rather than a data transform to calculate the value?
(Choose Two)

Select one or more of the following:

A declare expression updates the total value on the forms when any form containing the field is submitted.
The system monitors input properties and determines when to update the target property values.
When updating a property that is calculated, you do not need to identify every calculation that updates any of the source values and manually recalculate them.
A declare expression calculates a specific value that is used on multiple forms.

Explanation

Question 138 of 25

4

What three questions should you answer to create effective correspondence?
(Choose Three)

Select one or more of the following:

How often should you send correspondence?
Who is the user that receives the correspondence
when does the correspondence need to be sent?
Which email server should the correspondence use?
How will the correspondence be sent?

Explanation

Question 139 of 25

4

Consider this scenario: A new Expense submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10. The SLA starts when the assignment is created.
It the goal elapses and the assignment is not yet completed, the assignment urgency is Increased by 10. If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10. If the passed deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10.
In the Answer Area, select the urgency for each milestone.

Determine whether the given solution is correct?

Select one of the following:

True
False

Explanation

Question 140 of 25

4

Drag the data type description from the left to the blank rectanglle next to the appropriate sourcing option.
Determine whether the given solution is correct?

Select one of the following:

True
False

Explanation

Question 141 of 25

4

When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval From the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?

Select one of the following:

Create an approval step with cascading approval.
Route to a workbasket where all three roles have access.
Create business logic to route to the different approvers.
Create three parallel processes with approval assignments.

Explanation

Question 142 of 25

4

A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship?

Select one of the following:

Make credit card request a child case of credit check.
Make credit check a spin-off case of credit card request.
Make both loan request and credit check top cases.
Make credit check a child case of credit card request.

Explanation

Question 143 of 25

4

Which of the following two sets represent action sets (event > action) in Pega Platform?
(Choose Two)

Select one or more of the following:

Double-click > Scan barcode/QR code
Run data transform > Enter
Tab key > Add new work
Open mobile app > Focus

Explanation

Question 144 of 25

4

The Organization layer is the only layer in which you find technical assets.

Select one of the following:

True
False

Explanation

Question 145 of 25

4

Which two of the following methods can configure one stage in the case life cycle to advance to the next?
(Choose Two)

Select one or more of the following:

Configure the stage to resolve the case in the stage properties panel.
Configure automatic stage transitioning in the stage contextual property panel.
Add a Change Stage step.
While running a case, use the Actions menu to change the stage.

Explanation

Question 146 of 25

4

Select each use case on the left and drag it to the appropriate router on the right.
Determine whether the given solution is correct?

Select one of the following:

True
False

Explanation

Question 147 of 25

4

A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly. How do you satisfy this requirement?

Select one of the following:

Define a declare expression for the total cost field.
Add a When condition to the room selection step.
Apply a Disable when condition to the total cost field.
Configure a field group list for all the room types.

Explanation

Question 148 of 25

4

An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?

Select one of the following:

Update the Author role to include the required analyst reports.
Add the analyst to the Manager role.
Create a new Analyst role with the required access.
Add the analyst to both the Author role and the Case Manager channel interface.

Explanation

Question 149 of 25

4

You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include values for the applicants name, the loan office, and the loan amount.
The email must also include content stating the loan's terms and conditions, which is regularly updated. The content is in a paragraph rule shared by other standard emails throughout the organization.
How would you configure your email?

Select one of the following:

Add the applicant name, loan office, and loan amount properties. Also, copy and paste the paragraph content into your email.
Add placeholder text for the applicants name, loan office, and amount. Also. Insert the paragraph rule.
Add the applicant’s name. Loan office. And loan amount properties. Also, insert the paragraph rule.
Add the applicant name and loan office properties. Include correspondence fragment that contains a link to the organization's website page that contains loans and conditions.

Explanation

Question 150 of 25

4

In Designer Studio, the Application Explorer displays ____________________.

Select one of the following:

the data structure only
the class structure only
the class tree and rules organized by the classes they apply to
all the rules used by all applications

Explanation

Question 151 of 25

4

What can the application menu in the Designer Studio be used for?

Select one of the following:

To switch between application and design modes
To open the application view in a new window
To switch to a different application
To document applications

Explanation

Question 152 of 25

4

Which two of the following options is true about the technical design during Prepare?
(Choose Two)

Select one or more of the following:

The application structure should be organized to support automated testing during the Prepare phase.
Technical considerations include confirming user personas.
Coproduction resources lead the technical design during Prepare
The technical design considerations to be confirmed during Prepare are authentication scheme, access groups/roles, and organization structure.

Explanation

Question 153 of 25

4

A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update?

Select one of the following:

At the end of the step
At the end of the process containing the step
Case status cannot update automatically
At the beginning of the step

Explanation

Question 154 of 25

4

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true?
(Choose Three)

Select one or more of the following:

New customer obtains troubleshooting assistance by using a call center is a journey
New customer obtains troubleshooting assistance by using a call center is a microjoumey
Customer obtains troubleshooting assistance is a journey
Customer obtains troubleshooting assistance is a microjoumey
Experienced customer obtains troubleshooting assistance by using the online forum is a journey
Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

Explanation

Question 155 of 25

4

A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires that appraisals be assigned to offices based on the home's location. For example, home appraisals for Boston are assigned to a New England office work queue.
Which routing approach supports this requirement?

Select one of the following:

Route the assignment based on appraiser role.
Route the assignment to the correct work queue based on business logic.
Route the assignment based on appraiser skills.
It is not possible to support this requirement. The router must define a specific work queue.

Explanation

Question 156 of 25

4

In a help desk application, you have the following requirement: The Customer Support Representative must response to a help desk ticket within 4 hour after a customer submits a ticket. Where do you configure the service level to meet this requirement?

Select one of the following:

The stage
The step
The case type
The process

Explanation

Question 157 of 25

4

The Pega Business Architect’s main focus is on which of the following?
(Choose three)

Select one or more of the following:

Business value assessment
Communications with project sponsors and stakeholders
Rule re-usability
Design integrations with external applications
Portal design and implementation
Business benefits

Explanation

Question 158 of 25

4

Choose two use cases that require the configuration of conditional paths within the case type.
(Choose Two)

Select one or more of the following:

A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

Explanation

Question 159 of 25

4

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?

Select one of the following:

The user is notified that the maximum urgency value has been reached.
Urgency value remains at 100, but other service level processing continues.
Urgency value continues to increment as configured.
Service level processing is halted until the assignment is completed.

Explanation

Question 160 of 25

4

Which of the following flow shapes should be used to route a work item?

Select one of the following:

Router
Utility
Decision
Assignment

Explanation

Question 161 of 25

4

Verifiability of a requirement means the requirement _____________.

Select one of the following:

must include information that establishes a testable condition
clearly defines all the information necessary to describe the feature or behavior desired
must be well documented and concise
has been agreed upon by both business and IT leadership

Explanation

Question 162 of 25

4

You are defining a user view for a loan application. If the loan applicant indicates there are one or more open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements.

Select one of the following:

Use a validate rule to verify the Date account opened is in the past.
Use a calendar control to verify the Date account opened is in the past.
Use a pick list control to verify the Date account opened is in the past.
Use a when rule to verify the Date account opened is in the past.

Explanation

Question 163 of 25

4

Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue.
The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart. Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal?
(Choose Three)

Select one or more of the following:

Configure the tenant name as a basic condition.
Configure a time period for the request date as a weighted condition.
Configure the request type as a weighted condition.
Configure the apartment address as a weighted condition.
Configure the apartment address as a basic condition.

Explanation

Question 164 of 25

4

You want to capture the delivery method for a purchase request. The options are Standard, Premium, or Next Day. You use the Data Model tab to create the property. How would you define the list with the delivery options?

Select one of the following:

Picklist
Radio button
Text (paragraph)
Field group (list)

Explanation

Question 165 of 25

4

During a DCO session, flows, connectors, and flow shapes are linked to the corresponding ___________.

Select one of the following:

specification
requirement
business objective
case type

Explanation

Question 166 of 25

4

Which is a benefit of using multi-step forms?

Select one of the following:

Helps a single user complete complex tasks by presenting multiple screens in a logical sequence
Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step
Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process
Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process

Explanation

Question 167 of 25

4

The clipboard is a _ tool and is unique to each _?

Select one of the following:

diagnostic, case
server-side, user session
client-side, user session
case, application

Explanation

Question 168 of 25

4

A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life insurance underwriting is assigned to offices based on the residence of the policy owner.
Which routing approach supports this requirement?

Select one of the following:

Route the assignment to the correct work queue based on business logic.
Route the assignment to the correct work queue using skill-based routing.
Route the assignment to a specific underwriter based on business logic.
Route the assignment to the correct work queue using an authority matrix

Explanation

Question 169 of 25

4

A form lists a group of recreational activities users can select when booking a vacation. One column lists the activity name, a second column provides the check box for activity selection, and a third column displays a thumbnail image of the activity. When viewed on a small screen, you do not need to display the images.
What three configuration steps would you take to support this requirement?
(Choose Three)

Select one or more of the following:

set the image column to other importance.
set the check box column to secondary importance.
set the activity name column to primary importance.
Set the activity name and check box columns to primary importance.
Set the check box column to primary importance.

Explanation

Question 170 of 25

4

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?

Select one of the following:

Add the manager approval to an alternate stage in the case life cycle.
Configure a parallel process for each of the required approvals.
Configure a single cascading approval based on an authority matrix.
Add an optional process to each approval in the appropriate stage.

Explanation

Question 171 of 25

4

A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you design the report?

Select one of the following:

Create a filter for each cost center and count the case IDs.
Summarize the regional cost centers by count.
Summarize the case ID column by count.
Define a function for the cost center column to total the case IDs.

Explanation

Question 172 of 25

4

You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?

Select one of the following:

Group the case ID column.
Summarize the case ID column.
Summarize the manager name column.
Group the manager name column.

Explanation

Question 173 of 25

4

You are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing?
(Choose Two)

Select one or more of the following:

Configure all assignments to route to the service manager who then assigns the tasks to the specific team.
Configure single level approval routing to a supervisor who assigns the task to the specific team.
Configure routing to use business logic to assign tasks to the appropriate team using the type of service.
Configure routing to a skilled work group using the appropriate skill parameters for the selected service.

Explanation

Question 174 of 25

4

Which option represents the relationship between mixins, controls, and formats?

Select one of the following:

A control specifies a mixin which defines a format.
A mixin specifies a control which defines a format.
A format uses a mixin that defines a control.
A control specifies a format which uses a mixin.

Explanation

Question 175 of 25

4

When defining a new case type, the best course of action is to:

Select one of the following:

Identify steps and their processes, then add stages to reference the steps
Identify processes, then add stages, and then add steps
Identify processes, then steps, and then stages
Identify stages, then add steps, and then define processes

Explanation

Question 176 of 25

4

Consider the following user story: Which two questions help you define the fields for the user view?
(Choose two.)

Select one or more of the following:

How do the fields for the temporary member need to be displayed?
What fields does the account owner need to see to be able to add a temporary member?
Will field information about the temporary member be stored in an external database?
Do the fields about the temporary member need to be displayed in multiple languages?

Explanation

Question 177 of 25

4

When modeling the life cycle of a case, alternate stages _ and __.
(Choose Two)

Select one or more of the following:

can be sequenced in to primary stages
have manual access
represent a separate, but related business transaction
represent exceptions to the normal course of events

Explanation

Question 178 of 25

4

How do you provide users with guidance for completing a form and avoid the need for application training?

Select one of the following:

Add an instruction to the assignment.
Send a notification to the assigned user.
Add the corresponding step to an appropriate stage.
Add an optional action to the case to explain the task.

Explanation

Question 179 of 25

4

Key Performance Indicators (KPIs) are used to ______________.

Select one of the following:

verify whether end users are satisfied with the application
determine whether an application has satisfied all of its requirements
determine whether or not an application has implemented all of its specifications
determine if an application has met all of its business objectives

Explanation

Question 180 of 25

4

In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?

Select one of the following:

The process
The step
The stage
The case type

Explanation

Question 181 of 25

4

True Or False: Alternate stages automatically execute in sequential order.

Select one of the following:

True
False

Explanation

Question 182 of 25

4

The Report Editor allows us to configure which type of rule?

Select one of the following:

Summary Definition
Categorized Report
List Report
Report Definition

Explanation

Question 183 of 25

4

An application references the property .Customer.Address(Billing).State. What is the property mode for.Address(Billing)?

Select one of the following:

Page
Page List
Page Group
Single Value

Explanation

Question 184 of 25

4

Which of the following is a best practice for more effective User Interface (UI) and Flow elaboration and drafting sessions?

Select one of the following:

Elaborate whichever one is more complex first
Elaborate upon draft flows and UI simultaneously
Elaborate upon the draft UI first, then flow drafts
Elaborate upon draft flows first, then draft the UI

Explanation

Question 185 of 25

4

In this same application, you now want to drill down into the Data Designer for the Online Orders and Order History data types. Click Online Orders and Order History to enter the Data Designer. View the information in the Data Designer before you proceed.
Information from this view of the Integration Designer helps you complete the second activity. You can return to this information at any time from the activity page by clicking the back arrow.
Determine whether the given solution is correct?

Select one of the following:

True
False

Explanation

Question 186 of 25

4

You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates.
How do you support this request?

Select one of the following:

Group the manager column.
Summarize the manager column.
Filter the manager column.
Sort the manager column.

Explanation

Question 187 of 25

4

In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal. How would you configure the case types to reflect their relationship?

Select one of the following:

Make mortgage a parent case type. Make loan request and appraisal child case types.
Make loan request a parent case type and appraisal a child case type.
Make appraisal a parent case type and loan request a child case type.
Make both loan request and appraisal peer case types.

Explanation

Question 188 of 25

4

A fully stated requirement with no missing information is ____________.

Select one of the following:

current
complete
cohesive
consistent

Explanation

Question 189 of 25

4

Select and move the Business Architect tasks to the Journey Centric Development project order column and place them in the correct order.
Determine whether the given solution is correct?

Select one of the following:

True
False

Explanation

Question 190 of 25

4

An airline has the following requirement: A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight.
The application prompts the passenger for this information when the passenger declares that they will travel with a service animal. How do you configure the case life cycle to meet this requirement?

Select one of the following:

Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.

Explanation

Question 191 of 25

4

A case stage can be ____________.
(Choose two.)

Select one or more of the following:

skipped, based on a specified condition
skipped, based on the result from a decision table
entered only if all validation requirements are met
exited only when all subcases are resolved

Explanation

Question 192 of 25

4

Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New.
How would you configure the report filter to support this requirement?

Select one of the following:

Create two conditions: Work Status does not equal New. AND Creation Date is equal to Previous Quarter.
Create two conditions: Work Status does not equal New. AND Creation Date is less than current quarter.
Create two conditions: Work Condition equals New OR Creation Date does not equal Previous Quarter.
Create one condition: Work status does not equal New where Creation Date is equal to Previous Quarter.

Explanation

Question 193 of 25

4

Which two aspects of application delivery are improved by using Direct Capture of Objectives?
(Choose two.)

Select one or more of the following:

Testing
Accuracy
Coding
Speed

Explanation

Question 194 of 25

4

Which requirement is best implemented using a Wait step in a case?

Select one of the following:

You need to pause a case until a user uploads a signed document.
You cannot proceed in an expense report until a manager approves the request.
You cannot complete a purchase case on a website unless you complete a new account subcase.
You need to send an email after a user completes a form.

Explanation

Question 195 of 25

4

In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case P0-11, Payment case Pay-37 and Packaging case Pac-56 are created.
Which statement about the processing of P0-11, Pay-37, and Pac-56 is correct?

Select one of the following:

P0-11 can be resolved when either Pay-37 or Pac-56 is resolved.
P0-11 has to be resolved before either Pay-37 and Pac-56 is resolved.
Pac-56 has to be resolved before Pay-37 is resolved.
Both Pay-37 and Pac-56 have to be resolved before P0-11 can be resolved.

Explanation

Question 196 of 25

4

Which explorers can be used to view properties for a data object in your application?
(Choose two.)

Select one or more of the following:

Case Explorer
Data Explorer
Application Explorer
Records Explorer

Explanation

Question 197 of 25

4

Adding instructions to a step _________.

Select one of the following:

describes the business value of the step
describes to an end user what should be done in a step
defines what a step should do
Instructs an architect how to build the step

Explanation

Question 198 of 25

4

What two items should a developer configure before delegating a rule?
(Choose Two)

Select one or more of the following:

An Access Role that has access to the production ruleset.
An Access Group that has access to the production ruleset.
A separate Operator ID that has access to the delegated rules.
An unlocked ruleset added to the Application rule as a production ruleset.

Explanation

Question 199 of 25

4

You want to create a reusable font style for buttons, and links. To do this, you would create a ______.

Select one of the following:

overlay
control
mixin
format

Explanation

Question 200 of 25

4

Match DCO application phases into the following image:

Drag an answer into the correct orange point.

Discover

Prepare

Build

Adopt

	Created by Gerard Salvó Puigantell over 4 years ago

Pega Business Architect Pega Business Architect Quiz on Pega Business Architect Tests, created by Gerard Salvó Puigantell on 14/02/2022.

Pega Business Architect Tests

Question 1 of 25

Select one of the following:

Explanation

Question 2 of 25

Select one or more of the following:

Explanation

Question 3 of 25

Select the characteristic used to identify candidate rules to be delegated to business users.

Select one of the following:

Explanation

Question 4 of 25

Tom Jones' request for a credit card dispute is an example of which of the following?

Select one of the following:

Explanation

Question 5 of 25

Which statements about the following case are true? (Choose two.)

Select one or more of the following:

Explanation

Question 6 of 25

Select one or more of the following:

Explanation

Question 7 of 25

Rulesets are primarily used _____________. (Choose two.)

Select one or more of the following:

Explanation

Question 8 of 25

A______defines the look and feel of an application.

Select one of the following:

Explanation

Question 9 of 25

Which two configuration are used for three bank account type option with single control . How do we configure so that user cant’ select more than one ? (Choose two.)

Select one or more of the following:

Explanation

Question 10 of 25

You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

Select one of the following:

Explanation

Question 11 of 25

Which of the following statements is not true about the Definition of Ready?

Select one of the following:

Explanation

Question 12 of 25

Select one of the following:

Explanation

Question 13 of 25

You have a data page with customer data. The data page is configured to reload if it is older than one hour. Which of the following best describes when the data page will reload?

Select one of the following:

Explanation

Question 14 of 25

Which of the following are NOT declarative rule types? (Choose two.)

Select one or more of the following:

Explanation

Question 15 of 25

A requirement defines what an application must do or satisfy to meet one or more ________?

Select one of the following:

Explanation

Question 16 of 25

Which configuration informs a user by email when an assignment is added to the user's worklist?

Select one of the following:

Explanation

Question 17 of 25

Select one of the following:

Explanation

Question 18 of 25

In a job application case, a hiring manager needs to receive an automatic email notification when the case reaches a Collect Work Sample assignment. How would you configure this correspondence requirement?

Select one of the following:

Explanation

Question 19 of 25

An experienced Pega business architect can apply their expertise __________.

Select one of the following:

Explanation

Question 20 of 25

Select the two correct statements about work items in Agile Workbench. (Choose Two)

Select one or more of the following:

Explanation

Question 21 of 25

The following image is a page list presented in a nonlinear format that automatically adjusts based on screen size. The image is an example of _______.

Select one of the following:

Which statements about the following case are true?
(Choose two.)

Rulesets are primarily used _____________.
(Choose two.)

Which two configuration are used for three bank account type option with single control . How do we configure so that user cant’ select more than one ?
(Choose two.)

Which of the following are NOT declarative rule types?
(Choose two.)

Select the two correct statements about work items in Agile Workbench.
(Choose Two)

An insurance company offers personal property insurance. Jewelry is a special type of personal property. Jewelry coverage requires that the user managing the request is trained to appraise jewelry. Assignments for jewelry appraisals must go to skilled users.
Which routing approach would you use?

When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?

What are two ways you can add a table to a view?
(Choose Two)

You are adding a field to your case type in which users must enter the day, month, and year they were hired before the user can submit the user form. The field type must enforce a date format.
What two validation approaches would you use to meet the validation requirements?
(Choose Two)