dialogue scenario for a job interview for a customer support position

"Thank you for coming in for the interview today. Can you tell me a little about your customer service experience?"

"That's great to hear. Can you tell me about a time when you had to handle a difficult customer?"

"That sounds like you handled the situation well. Can you tell me how you approach problem-solving?"

"That's a great approach. How do you handle customer complaints?"

"Thank you for sharing your approach and experience, those are very impressive. Do you have any questions for us?"