Mr. Ring's month is agitated in is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ring's month for the delay in quietly explained that the doctor had an emergency call and his running about 30 minutes behind in appointments. You reassure him that he will see the doctor shortly and will have out a quick time for his appointment. Which professional behavior are you exhibiting?
Which of the following involves careful listening, observing, speaking, and writing?
A personal qualification of being in effective and productive medical assistant is too?
Which of the following includes quickly evaluating circumstances common solving problems, in taking action?
What a patient with the flu describes how he or she has been unable to sleep, the empathic medical assistant responds with
A medical assistant working in a pediatricians office who takes a continuing education class on child development demonstrates
The need for what occurs when a provider schedule changes to include evening and weekend hours in order to service more patients.
What is the term for the ability to identify with and understand another person's feelings?
A medical assistant demonstrates what when deciding that an unscheduled patient, with chest pain, should see the provider before a scheduled patient.
When a patient has a stroke in the provider's reception area, it is essential for the medical assistant to do what 1st
A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating what
As a medical assisting professional, your attitude what
An example of a behavior that reflects integrity in a medical assistant is
Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?
Kendra is having a busy morning. The phone is ringing constantly, in several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questioned. Within 30 minutes, Kendra telephones the patient who called early a. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?
But organizing tasks on a very busy day, the medical assistant is displaying which professional behavior
Zeke is a medical assistant at Bedford clinic. His primary job responsibilities were working with doctor Garcia, but doctor Garcia is currently on vacation, so zeke's duties are light today. He notices that to medical assistance in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting the professional behavior of what
Which of the following are key strategies for ensuring your success as a medical assistant?
What are the effects of good time management is what?
Which of the following is an example of a soft skill?
Which of the following is not an example of a hard skill?
Caleb is instructing a patient on how to care for the cast on her right arm when he asks the patient if she has any questions, she says, I work at an aquarium. I can avoid some urging the cast and water, but I cannot avoid water splashes entirely. Will there be any bout effects if I keep the entire cast covered with plastic all day, every day? Caleb does not know the answer , so he asks her to wait while he finds out the answer. She tells him not to bother but he insists on finding the answer for her. Caleb's behavior shows what
The minimum proficiency is necessary to do a job are known as what
Showing up for work on time every day is an example of what type of skill?
You will experience on going assessment of your professional behaviors and on the following environments except what
The 1st step in the problem solving process is to
Tracey works in the billing in courting department of a busy outpatient clinic. She receives a phone call from an irate patients who claims he was overcharged by $246.73 for a recent procedure. Tracy could not immediately find the patient's record, so she followed the problem solving steps and implemented what she considered to be the best solution tell the patient that she would look into it and call the patient back. The patient becomes even angryier saying that he will not stand for being put off like that period what should tracy do now?
Which of the following occurrences is not likely to be a cause of stress?
When Caitlyn arrives at the clinic to begin a shift as an administrative medical assistant, the phone is ringing, a coworker comes over with a question about a patient, the private provider wants heard to check on lab results for another patient, and a patient is standing at the desk in the reception area waiting to be helped. What is the 1st thing Caitlyn should do?
Which of the following is not one of the stages that lead to burn out?
Which of the following statements describe someone who is experiencing the wakening phase in the stages that lead to burn out?
Which of the following actions is most likely to help a person reduce stress?
Soft skills are difficult to observe and evaluate because they reflect a person's what
Your work ethic is the result of your
Knowing what you know and what you don't know is part of being
Continuing in spite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is
Which of the following statements describes knowledge?
2 aspects of being organized are
Which of the following is a typical result of teamwork in a health care facility?
Which of the following is not considered part of team dynamics?
After listening to Hayley, a new employee common discussing a past due account with a patient, Linda quietly takes Haley aside and suggests a more diplomatic way to have handled the situation. Healy things Linda for the suggestion and says she will remember in future conversations with patients. What professional characteristic is Hayley displaying?
Which of the following is not a technique for maintaining professional boundaries with a patient?
Brent is attempting to interview a woman who came to the clinic because she is having pains and her side. He is trying to find out the type and level of pain she's experience in, but every time he asks her a question, her husband answers for her. She has not spoken a single word to break during the entire interview. Brent is becoming a little annoyed, but he smiles and carries out the interview as best he can. He truth both the woman and her husband with great respect. Which professional behaviors Brent displaying?
An 8 year old girls brought to the outpatient clinic by her mother, who States that the child fell while playing in May have broken her arm. You gently asked the child if you can look at her arm, but she runs to the corner of the Room and crouches down common terrified. A closer look reveals half healed bruises on both arms parried you leave the Room and report to the license practitioner that you have suspect that the child is being abused, in doing this, what professional behavior is being displayed?
The 1st impression the medical assistant will make on patients, coworkers, in providers is there
Which of the following is not recommended for maintaining a professional appearance?
Dorothy is a 6-year-old child who has severe asthma and comes in frequently for checkups. She is a happy, friendly child, and the entire office is fond of her. One day you notice a coworker giving Dorothy a little handmade ragdoll. Which professional behavior does your coworker need to improve?
Which of the following is not included in the professional behavior of comprehension?
What a medical assistant working with a terminally ill patient tries to understand how the patient feels about his or her experience without ever going through that type of experience, the medical assistant is showing what toward the patient
What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability?
