This is a timed quiz.
You have 3 minutes to complete the 3 questions in this quiz.
What was the initial problem the customer mentioned?
she couldn't hear the representative.
she had an issue with her order.
she did not have the tracking number.
What did the representative ask the customer to do after saying she could barely hear her?
Repeat her issue.
Speak a little louder.
Provide the tracking number.
What potential delay did the customer service representative mention?
Issues with the carrier.
A problem with the shipping label.
Adjustments due to daylight saving time.