Chad Collins
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H&T Practice Exam

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Chad Collins
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H&T Practice Final #1

Question 1 of 100

1

How can a travel agent make a positive impression on clients?

Select one of the following:

  • Ask very personal questions

  • Suggest several travel options

  • Focus on many tasks at one time

  • Maintain a professional appearance

Explanation

Question 2 of 100

1

What type of behavior involves establishing eye contact with hotel guests?

Select one of the following:

  • Vocal

  • Critical

  • Cultural

  • Nonverbal

Explanation

Question 3 of 100

1

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. What behavioris Ben exhibiting?

Select one of the following:

  • Interpersonal skills

  • Favorable ethical traits

  • A positive sales aptitude

  • An appropriate use of humor

Explanation

Question 4 of 100

1

Mary works in the lodging segment where she directs the employees who clean the property’ssleeping rooms and public areas, what is Mary's position?

Select one of the following:

  • Property supervisor

  • Maintenance manager

  • Front-desk supervisor

  • Housekeeping manager

Explanation

Question 5 of 100

1

What is a characteristic of a destination’s off-season?

Select one of the following:

  • More outdoor events are scheduled

  • Restaurant sales increase

  • Tourism is high

  • Tourism is low

Explanation

Question 6 of 100

1

What types of tours are likely to appeal to individuals who are active and athletic and enjoy taking physical risks?

Select one of the following:

  • Cultural

  • Domestic

  • Adventure

  • International

Explanation

Question 7 of 100

1

What type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

Select one of the following:

  • Lodging accommodations

  • Means of transportation

  • Food and beverage

  • Entertainment

Explanation

Question 8 of 100

1

Mr. and Mrs. Green are booking a trip to Myrtle Beach so they can play golf at several different of the golf courses in the area. What type of tourists are Mr. and Mrs. Green?

Select one of the following:

  • Cultural

  • Heritage

  • Educational

  • Special interest

Explanation

Question 9 of 100

1

Which segment of the hospitality industry focuses on planning different types of trips?

Select one of the following:

  • Recreation

  • Tourism

  • Lodging

  • Travel

Explanation

Question 10 of 100

1

What segment of the hospitality industry focuses on providing travelers with sleeping accommodations?

Select one of the following:

  • Tourism

  • Lodging

  • Culinary

  • Entertainment

Explanation

Question 11 of 100

1

Pete learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

Select one of the following:

  • They all require lodging accommodations.

  • They all provide entertainment.

  • They are all dissimilar.

  • They are interrelated.

Explanation

Question 12 of 100

1

What destination is most likely to appeal to individuals who like to participate in cold-weather sports?

Select one of the following:

  • Florida amusement park

  • Colorado snow ski resort

  • South Carolina beach hotel

  • Southern California golf resort

Explanation

Question 13 of 100

1

Which division of a resort maintains the property’s pool, gym, and exterior grounds?

Select one of the following:

  • Controller

  • Rooms

  • Engineering

  • Human Resources

Explanation

Question 14 of 100

1

Why is it important for tour-company employees from different departments to work together to satisfy tourists’ needs?

Select one of the following:

  • To achieve company's goals

  • To maximize negotiation leverage

  • To improve company's brand

  • To monitor trends in the tourism industry

Explanation

Question 15 of 100

1

What departments are part of a resort’s food and beverage division?

Select one of the following:

  • Purchasing and catering

  • Banquets and restaurants

  • Room service and marketing

  • Sales and concierge services

Explanation

Question 16 of 100

1

What type of organization coordinates with a community’s hotels, restaurants, and entertainment venues tohelp their business clients plan large meetings and conferences?

Select one of the following:

  • National tourism boards

  • Local retail travel agencies

  • State commerce associations

  • Local convention and visitors bureaus

Explanation

Question 17 of 100

1

What type of chart would Jason, a hotel manager use to show the relationships among the divisions anddepartments?

Select one of the following:

  • Scatter

  • Analytical

  • Composition

  • Organizational

Explanation

Question 18 of 100

1

Shane oversees a lodging facility’s accounting activities, which position does he have?

Select one of the following:

  • Cashier

  • Controller

  • General manager

  • Human resources director

Explanation

Question 19 of 100

1

Dee, a hotel guest, needs additional towels and linen. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?

Select one of the following:

  • Housekeeping

  • Room service

  • Maintenance

  • Purchasing

Explanation

Question 20 of 100

1

During which phase of the business cycle is travel and tourism most likely to increase?

Select one of the following:

  • Trough

  • Contraction

  • Expansion

  • Recession

Explanation

Question 21 of 100

1

What typically results when a destination’s hospitality and tourism businesses continuously attract visitors?

Select one of the following:

  • The local economy thrives.

  • The local economy declines.

  • Local businesses are more likely to fail.

  • Local residents have less money to spend.

Explanation

Question 22 of 100

1

When tourists spend money at local attractions, the employees working at the local attractions earn income and spend a portion of their money at local restaurants and stores. What concept does this situation illustrate?

Select one of the following:

  • The economic multiplier

  • The competitive advantage

  • The channels of distribution

  • The law of diminishing returns

Explanation

Question 23 of 100

1

What tends to occur when a nation’s economy experiences an economic recession?

Select one of the following:

  • Lodging facilities expand their operations

  • The food and beverage industry grows rapidly

  • Consumers save their money and reduce their travel

  • The workforce grows and spends less money on tourism

Explanation

Question 24 of 100

1

What is an advantage to a resort community that experiences an increase in travel and tourism?

Select one of the following:

  • Higher inflation rates

  • Less government regulation

  • Lower domestic gross product

  • More employment opportunities

Explanation

Question 25 of 100

1

What economic condition typically occurs during a popular vacation destination’s off-season?

Select one of the following:

  • Increase in tourism

  • Lower interest rates

  • Higher unemployment

  • Decrease in tax rates

Explanation

Question 26 of 100

1

Tami is coordinating for a concert of about 30,000 attendees. She is also coordinating with local hotels. Which activity is she addressing?

Select one of the following:

  • The inflation rate increases.

  • The demand for hotel rooms increases.

  • The demand for transportation decreases.

  • The local economy experiences a contraction.

Explanation

Question 27 of 100

1

Kristin, an employee of Stonebridge Resort, is helping Mrs. Davenport make her room reservation for next month. In what process is Kristen engaging?

Select one of the following:

  • Booking a reservation

  • Promoting

  • Forecasting

  • Directing

Explanation

Question 28 of 100

1

Which of the following is an infrequent factor that can affect a hotel's reservation forecast?

Select one of the following:

  • Blocked rooms for groups

  • Facility remodeling activities

  • Percentage of walk-in guests

  • Percentage of no-show guests

Explanation

Question 29 of 100

1

What do most hotels take into consideration when forecasting reservations?

Select one of the following:

  • Check-in delays

  • Vacancy percentages

  • Accommodation styles

  • Expected cancellations

Explanation

Question 30 of 100

1

The Windsor Hotel has 450 rooms. On Saturday night, 55 stay-over, 29 walk-in, and 276 reserved rooms were sold. What was the hotel's occupancy rate for Saturday night?

Select one of the following:

  • 85%

  • 90%

  • 80%

  • 75%

Explanation

Question 31 of 100

1

Which of the following is primary reason why a motel manager forecasts the facility’s occupancy rates?

Select one of the following:

  • To understand the motel’s market share

  • To research new market segments

  • To predict competitors’ activities

  • To estimate the motel’s staff on-site

Explanation

Question 32 of 100

1

Out of 110 motel room reservations, 10% were no-shows on Sunday. How many additional rooms did the hotel have for sale as a result?

Select one of the following:

  • 12

  • 11

  • 13

  • 9

Explanation

Question 33 of 100

1

130 rooms at The Starlight Hotel were occupied during the first weekend in March, including 26 walk-in guests. What percentage of rooms was occupied by walk-in guests?

Select one of the following:

  • 20%

  • 15%

  • 12%

  • 24%

Explanation

Question 34 of 100

1

What type of computer system do hotels use to determine their staffing needs?

Select one of the following:

  • Data mining system

  • Project mediation system

  • Property management system

  • Marketing information system

Explanation

Question 35 of 100

1

If 250 hotel rooms need cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget?

Select one of the following:

  • 125

  • 130

  • 140

  • 135

Explanation

Question 36 of 100

1

When is a beach resort more likely to increase its budget for labor hours?

Select one of the following:

  • After the holidays

  • During off season

  • During peak season

  • Before the night shift

Explanation

Question 37 of 100

1

A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?

Select one of the following:

  • Directing

  • Evaluating

  • Scheduling

  • Forecasting

Explanation

Question 38 of 100

1

Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?

Select one of the following:

  • To keep track of attendance

  • To schedule staff vacations

  • To purchase sheets and towels

  • To maintain cleaning procedures

Explanation

Question 39 of 100

1

Which of the following lodging facilities is most likely to need higher staffing requirements?

Select one of the following:

  • A 50-unit economy motel

  • A large, full-service convention hotel

  • An upscale, 15-room bed and breakfast inn

  • A lakeside campground with several campsites

Explanation

Question 40 of 100

1

A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. What type of schedule are Janna and Michael working?

Select one of the following:

  • Exempt

  • Cyclical

  • Part-time

  • Frictional

Explanation

Question 41 of 100

1

If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8-hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?

Select one of the following:

  • 5

  • 4

  • 3

  • 2

Explanation

Question 42 of 100

1

Jack works at a motel’s front desk from 7:00 a.m. to 3:00 p.m. five days a week. What shift is Jack working?

Select one of the following:

  • Day

  • Swing

  • Night

  • Afternoon

Explanation

Question 43 of 100

1

Why do many hospitality businesses establish schedules so that employees’ work shifts overlap by 15 minutes?

Select one of the following:

  • To maintain a positive attitude among employees

  • To provide employees with in-depth training

  • To ensure a smooth shift transition

  • To increase the payroll expenses

Explanation

Question 44 of 100

1

A tour operator developed special tour packages for individuals who ride motorcycles. What did the tour operator use to segment the market?

Select one of the following:

  • Ethnicity

  • Life cycle

  • Demographics

  • Psychographics

Explanation

Question 45 of 100

1

Which of the following is an example of an intrinsic factor that often motivates individuals’ travel choices?

Select one of the following:

  • Safety needs

  • Social reasons

  • Cultural values

  • Family expectations

Explanation

Question 46 of 100

1

Which of the following is an example of leisure travel?

Select one of the following:

  • Ryan flies to Boston to make a sales presentation.

  • Rachel rides a train to Dallas to attend a trade show.

  • Thomas flies to Florida to visit his parents for a week.

  • Tara drives to San Francisco to sign a contract on her employer’s behalf.

Explanation

Question 47 of 100

1

Sleep Well Motel is located near a major highway that is 100 miles away from a well-known beach destination, and the average stay of a guest is one night. What is the Sleep Well Motel’s target market?

Select one of the following:

  • Transient traveler

  • College students

  • Married couples

  • Businesspeople

Explanation

Question 48 of 100

1

Lily is traveling to Charleston, South Carolina, to attend her best friend’s wedding. What is the purpose of Lily’s trip?

Select one of the following:

  • Relaxation

  • Visit family

  • Sightseeing

  • Special event

Explanation

Question 49 of 100

1

What is an important consideration for most leisure travelers when they are planning their vacations?

Select one of the following:

  • Travel budget

  • Airline seating

  • Checkout process

  • Banquet facilities

Explanation

Question 50 of 100

1

Which of the following is an example of a language barrier that might occur in the hospitality industry?

Select one of the following:

  • Inappropriate clothing

  • Incorrect translations

  • improper hand gestures

  • Offensive facial expressions

Explanation

Question 51 of 100

1

Saudi Arabians wear conservative clothing that covers the entire body, while American tour guides often wear casual apparel while on the job. What cultural difference does this situation exemplify?

Select one of the following:

  • Gestures

  • Verbal cues

  • Holiday traditions

  • Personal appearance

Explanation

Question 52 of 100

1

Why do airlines offer several menu options to accommodate their passengers?

Select one of the following:

  • Because table manners differ by nationality

  • Because dietary habits often vary by culture

  • Because lunch is usually the largest meal of the day

  • Because most passengers expect large meals on short flights

Explanation

Question 53 of 100

1

Why is it important for hotel employees to learn about other cultures?

Select one of the following:

  • To eliminate all guests’ complaints

  • To reduce differences in social classes

  • To prevent costly bookkeeping mistakes

  • To avoid offending coworkers and guests

Explanation

Question 54 of 100

1

In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior. What cultural difference does this situation exemplify?

Select one of the following:

  • Gift-giving protocol

  • Dining etiquette

  • Social status

  • Gender roles

Explanation

Question 55 of 100

1

How can hospitality and tourism businesses help their employees embrace cultural diversity?

Select one of the following:

  • Provide training

  • Emphasize differences

  • Develop presentations

  • Encourage stereotypes

Explanation

Question 56 of 100

1

Hospitality and tourism employees speak different languages, and have different customs and beliefs. What type of workforce do these characteristics describe?

Select one of the following:

  • Homogeneous

  • Collaborative

  • Diverse

  • Skilled

Explanation

Question 57 of 100

1

An airline flight departs from Montreal, Canada at 8:30 a.m. for Denver, Colorado, which is located in a time zone that is two hours behind Montreal. If the air travel time for the flight is three hours, what time will the aircraft arrive in Denver?

Select one of the following:

  • 11:30am

  • 8:30am

  • 9:30am

  • 10:30am

Explanation

Question 58 of 100

1

What is a primary factor that contributes to land pollution at tourist destinations?

Select one of the following:

  • Improper waste disposal

  • Airline fuel emissions

  • Water-level changes

  • Smoke-stack filters

Explanation

Question 59 of 100

1

Which of the following is a continent?

Select one of the following:

  • Hawaii

  • France

  • Africa

  • Maine

Explanation

Question 60 of 100

1

What should travel agents be able to explain to their clients who will be traveling to different parts of the world?

Select one of the following:

  • Time zones

  • Import laws

  • Local ordinances

  • Zip-code systems

Explanation

Question 61 of 100

1

Many coastal destinations have strict building codes for beach homes and hotels due to climate changes, storms, and ocean currents that remove land and shift sand and rocks on the coastline. What is the result of these land changes at these destinations?

Select one of the following:

  • Air pollution

  • Beach erosion

  • Natural disasters

  • Climate changes

Explanation

Question 62 of 100

1

What form of promotion occurs when a property offers a chance to win a free night's lodging?

Select one of the following:

  • Sales promotion

  • Public relations

  • Personal selling

  • Product placement

Explanation

Question 63 of 100

1

What advertising medium should a tour operator use to reach selective local audiences at low costs?

Select one of the following:

  • Regional newspaper

  • National television

  • Direct mail

  • Radio

Explanation

Question 64 of 100

1

What type of market segmentation is a tour company using when it focuses on developing Alaskan tours and cruises?

Select one of the following:

  • Organic

  • Geographic

  • Demographic

  • Psychographic

Explanation

Question 65 of 100

1

A hotel reservationist says, “Mrs. Thompson, there are only two oceanfront suites left at the Ocean Sands Hotel, so you may want to book your trip as soon as possible.” What type of sales close is the hotel reservationist using?

Select one of the following:

  • Direct

  • Bonus

  • Standing room only

  • Assumptive

Explanation

Question 66 of 100

1

What type of advertising is a resort using when it sends a postcard to its former guests?

Select one of the following:

  • Specialty

  • Direct mail

  • Out-of-home

  • Mass advertising

Explanation

Question 67 of 100

1

A tour wholesaler is developing a guided bus tour for 55- to 70-year-old couples with an income between $60,000 - $100,000. How is the tour wholesaler segmenting the target market?

Select one of the following:

  • Psychographics

  • Demographics

  • Geographics

  • Typographics

Explanation

Question 68 of 100

1

Which of the following questions should a travel agent ask to determine customers' needs in order to book them on the appropriate cruise?

Select one of the following:

  • "Why do you want to take a cruise?"

  • "Where are you interested in going on your cruise?"

  • "Do you like to spend a lot of money on vacation?"

  • "Why do you want to go on a cruise during this the time of year?"

Explanation

Question 69 of 100

1

Regency Hotel sent a special offer via “Tweet” to its Twitter followers. What method of marketing communications was used?

Select one of the following:

  • Print advertising

  • Word-of-mouth

  • Social media

  • Opt-out email

Explanation

Question 70 of 100

1

What is the primary goal of promotion in the hospitality and tourism industries?

Select one of the following:

  • To develop distribution strategies

  • To monitor similar businesses

  • To identify product segments

  • To create product demand

Explanation

Question 71 of 100

1

What does an effective unique selling proposition do for a tour operator?

Select one of the following:

  • Simulates interest in the tour product

  • Maximizes the tour operator’s efficiency

  • Enables the tour operator to set financial goals

  • Ensures that tourists purchase the tour product

Explanation

Question 72 of 100

1

How is an amusement park positioning a new roller coaster ride when it focuses on the ride’s physical characteristics?

Select one of the following:

  • Attributes

  • Quality

  • Status

  • Value

Explanation

Question 73 of 100

1

What type of service might a travel agent recommend to clients who want to tour Arizona, New Mexico, and California on their own at a leisurely pace?

Select one of the following:

  • Car rental

  • Motorcoach

  • Regional airline

  • High-speed train

Explanation

Question 74 of 100

1

Which of the following is an expectation of all hospitality and tourism customers?

Select one of the following:

  • To achieve self-actualization needs

  • To be treated with respect by employees

  • To obtain adequate sleeping accommodations

  • To pay the minimal amount for goods and services

Explanation

Question 75 of 100

1

Paul, a hotel bellhop, carries Mrs. Peabody’s luggage and escorts her to a hotel room. What does this situation exemplify?

Select one of the following:

  • A service encounter

  • A guest complaint

  • A brand element

  • A guest inquiry

Explanation

Question 76 of 100

1

A hotel restaurant employee said, “Mr. Jones, I took your breakfast order correctly. The kitchen staff didn’t prepare your food the way that you wanted it.” What inappropriate action did the employee take in handling the customer’s problem?

Select one of the following:

  • Providing a sincere apology

  • Placing blame on someone else

  • Offering to correct the food order

  • Asking the manager to handle the issue

Explanation

Question 77 of 100

1

What type of customer need is a lodging facility fulfilling by using a secure electronic room key system throughout the facility?

Select one of the following:

  • Accetance

  • Esteem

  • Safety

  • Shelter

Explanation

Question 78 of 100

1

What is the last step in effectively handling a hotel guest’s complaint?

Select one of the following:

  • Apologizing to the guest for making the mistake

  • Following up with the guest to ensure satisfaction

  • Asking the appropriate employee to solve the problem

  • Listening to the customer’s complaint to determine what to do

Explanation

Question 79 of 100

1

Why are “critical moments” during customer interactions important to a hospitality business?

Select one of the following:

  • During these critical moments, employees gather information about the business.

  • During these critical moments, customers form impressions about the business.

  • During these critical moments, managers establish policies that guide business activities.

  • During these critical moments, employees receive necessary training to perform their jobs

Explanation

Question 80 of 100

1

Which of the following is a convenience service that a motel might provide its guests to expedite the morning departure process?

Select one of the following:

  • Baggage claim

  • Internet access

  • Self-checkout kiosks

  • Food-vending machines

Explanation

Question 81 of 100

1

Due to a problem with an aircraft, an airline delayed the plane’s takeoff. As a result, passengers waited in the plane on the runway for several hours, which caused them stress and discomfort. Many of the passengers missed their connecting flights to their final destinations. Which of the following is the best action for the airline to take to compensate the passengers for their inconvenience and distress?

Select one of the following:

  • Offer the passengers a quick apology

  • Refund the passengers’ money for the flight

  • Develop a press release to explain the situation

  • Provide the passengers a small discount on meals

Explanation

Question 82 of 100

1

When a hotel guest asks a question or needs help, Jack is always patient, friendly, and responsive. What is Jack doing?

Select one of the following:

  • Establishing political alliances with his coworkers

  • Promoting the hotel by sharing his experiences with others

  • Encouraging his coworkers to treat each other with respect

  • Building positive customer relationships through quality service

Explanation

Question 83 of 100

1

What do guests often do when they are very satisfied with a resort’s level of service?

Select one of the following:

  • Make reservations for next year’s vacation with a competitor

  • Tell others about their problems with the accommodations

  • Encourage coworkers and friends to visit local attractions

  • Recommend the resort to family and friends

Explanation

Question 84 of 100

1

Many families return to the Woodlands Resort every year for their annual vacations. What has the resort been successful at doing?

Select one of the following:

  • Building a clientele

  • Using suggestion selling

  • Developing a prospect list

  • Training contracted workers

Explanation

Question 85 of 100

1

A guest complained that s/he reserved a room with a view of the ocean but got a room with a view of the courtyard. What is the best way for a hotel employee to compensate the guest in this situation?

Select one of the following:

  • Ask housekeeping to clean the room

  • Provide the guest with extra towels

  • Offer to give the guest a discount

  • Ignore the guest’s complaint

Explanation

Question 86 of 100

1

A restaurant guest receives an incorrect food order. What should the server do to resolve the complaint?

Select one of the following:

  • Apologize for the mistake and correct the food order.

  • Ask the guest if s/he would be willing to keep the meal.

  • Have the manager talk with the guest about the problem.

  • Go to the kitchen and tell the chef that s/he made a mistake.

Explanation

Question 87 of 100

1

What type of security system enables hotels and restaurants to video-record activities such as robbery, shoplifting, and employee theft?

Select one of the following:

  • Two-way radio

  • Motion detection

  • Electronic locking

  • Closed-circuit television

Explanation

Question 88 of 100

1

How can restaurant employees be helpful during a robbery?

Select one of the following:

  • Be aggressive

  • Be talkative

  • Be observant

  • Be sincere

Explanation

Question 89 of 100

1

To ensure security, the local hotel establishments should require all employees to display or wear which item on their clothing?

Select one of the following:

  • Magnetic inspection card

  • Photo identification card

  • Passport

  • License

Explanation

Question 90 of 100

1

A hotel lobby has loose electrical wires coming out of a wall. What type of hazard does this situation exemplify?
NCCTE.9_12.ME.MH42.5.01

Select one of the following:

  • Precautionary

  • Chemical

  • Biological

  • Safety

Explanation

Question 91 of 100

1

What type of system will notify the police that a robbery is in progress without the robbers’ knowledge that a robbery is in progress at a hospitality or tourism business?

Select one of the following:

  • Silent alarm

  • Smoke alarm

  • Manual locking system

  • Automatic audio system

Explanation

Question 92 of 100

1

What type of employees do coastal destinations hire to keep residents and visitors safe while they are on the beach and in the water?

Select one of the following:

  • Firefighters

  • Lifeguards

  • Security guards

  • Healthcare workers

Explanation

Question 93 of 100

1

What do hotels develop to help guests safely exit the property if a fire occurs?

Select one of the following:

  • Blueprint

  • Evacuation plan

  • Check-out policy

  • Surveillance plan

Explanation

Question 94 of 100

1

Premier Resort takes proper precautions to dispose of the toxic cleaning chemicals that it uses on the property so it does not contaminate the water or soil. How is the resort exhibiting social responsibility?

Select one of the following:

  • It is following consumer-protection laws.

  • It is protecting the natural environment.

  • It is following travel security regulations.

  • It is honoring workers’ labor rights.

Explanation

Question 95 of 100

1

Landon, a concierge with the Grand Marque Hotel, makes sure that he arrives to work on time every day. How is Landon exhibiting ethical workplace behavior?

Select one of the following:

  • He is independent.

  • He is empathetic.

  • He is reliable.

  • He is tactful.

Explanation

Question 96 of 100

1

A cruise line strives to conduct its business activities fairly and honestly. What type of behavior is the cruise line exhibiting?

Select one of the following:

  • Accommodating

  • Resourceful

  • Enthusiastic

  • Ethical

Explanation

Question 97 of 100

1

Farrington Golf Resort sponsors a large golf tournament each year to raise money for the local children’s hospital. How is the resort exhibiting social responsibility in this situation?

Select one of the following:

  • By providing local residents with jobs

  • By encouraging guests to volunteer

  • By supporting political campaigns

  • By hosting a charitable event

Explanation

Question 98 of 100

1

Which of the following is a subject that hospitality businesses are prohibited from discussing with job applicants during the interview process?

Select one of the following:

  • Health issues

  • Job qualifications

  • Work experience

  • Education background

Explanation

Question 99 of 100

1

A hotel chain wants to build a new facility in Tampa, Florida. What type of law will be a factor in determining where the hotel will be built in the Tampa area?

Select one of the following:

  • Safety

  • Estate

  • Zoning

  • Contract

Explanation

Question 100 of 100

1

Marston Hotel encourages employees to value diversity in the workplace and strives to treat all of its employees fairly. How are these values most likely to affect the hotel’s work culture?

Select one of the following:

  • The work culture is more likely to have stressed-out employees.

  • The work culture is more likely to be positive and collaborative.

  • The work culture is more likely to encourage stereotyping.

  • The work culture is more likely to be rigid and inflexible.

Explanation

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