1. When does conflict move to the next level of dispute?

2. What is the best advantage point to understanding another person’s behavior?

3. Contending through writes base system exists when (eg, in the court room, military, all of the above)

4. Ignoring conflict when it occurs is likely to produce what?

5. Data conflicts are caused by what?

6. Contentious tactics do not include?

7. What is distributive/positional bargaining?

8. Collaborative and integrative approaches to negotiation focuses on what?

9. What is the key to a successful collaborative negotiation?

10. According to Coleman Raider and Gerson, communication behavior includes what?

11. How should a mediator see their role?

12. When the mediator becomes aware of a power imbalance what should they do?

13. What is not a step in the mediation process?

14. What’s included in the mediator’s brief?

15. What are the two parts of a message?

16. What’s the best question to use when you are trying to control a situation?

17. A population that is in chaos or is susceptible to stress and influence, what is it called?

18. What is divergent thinking?

19. What is red hat thinking?

20. How would you describe the concept of frame of reference?

21. Ethnocentrism, what is it?

22. Know the stages of heroic journey of conflict transformation as defined by Louise diamond.

23. Know about culture as defined in the textbook.

24. What is power in mediation?

25. know the different types of powers (resource power, reward power, etc)

26. In order for a mediation to be successful, what does a mediator need to identify?

27. When preparing for a community mediation what should a mediator do?

28. Know how mediations work in a unionized setting.

29. Organizational culture, what is it?

30. Victim offender reconciliation programs, what is it?

31. Who normally does not participate in a circle process?

32. Know the code of ethical conduct for mediators.

33. Know the appropriate method of dispute resolution. (banking, real estate)

1. Know approaches to brainstorming, at least 4

2. Frame of reference and the importance

3. What are Factors of inter cultural conflict

4. How do you overcome gender expectations?

5. 5 important communication skills that a mediator needs to have

6. What are the various questioning techniques?

7. Types of conflicts. Know various types, describe and give example.

define Yielding

Define Concession

Define Ritual Sharing

Define Caucusing

Define Relationship management