1. Joshi, M.J., Nash, D.B., Ranson, E.R., Ranson, S.B. (2004). The Healthcare Quality Book. Foundation of
the American College. (specifically chapters 6, 7 and 9)
2. Kennedy, Denise M. MBA; Didehban, Roshanak MHS, FACHE; and Fasolino, John P. MD (2014)“Creating and sustaining a culture of accountability for patient experience,” Patient ExperienceJournal: Vol. 1: Iss. 2, Article 9. Available at: http://pxjournal.org/journal/vol1/iss2/9 *3. LaVela, Sherri L. PhD, MPH, MBA and Gallan, Andrew S. PhD (2014) “Evaluation and measurement ofpatient experience,” Patient Experience Journal: Vol. 1: Iss. 1, Article 5.Available at: http://pxjournal.org/journal/vol1/iss1/5
4. Rumsey, D. 2010). Statistics Essentials for Dummies. Hoboken, N.J. Wiley Publishing, Inc.
5. The Beryl Institute. (2013). Voices of Measurement in Improving the Patient Experience, 2013.Available at https://theberylinstitute.site-ym.com/store/ViewProduct.aspx?id=22949946. Use of CAHPS® patient experience survey data as part of a patient-centered medical home qualityimprovement initiative Retrieved on July 2016 from https://www.dovepress.com/use-of-cahpsregpatient-experience-survey-data-as-part-of-a-patient-ce-peer-reviewed-fulltext-article-JHL

Websites for Public Reporting Requirements:
1. General CAHPS Information: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/
2. HCAHPS: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/hcahps1.html
3. PQRS: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/pqrs.html
4. ACO: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/aco.html

Additional1. www.khanacademy.org (This is an excellent, free, online tool with a full section on statistics. Teachingis done via video).* Also included in CPXP Exam: Recommended Preparation References. Available at http://www.pxinstitute.org/certification/cpxp-exam-preparation/

	Created by Lydia Elliott, Ed.D over 7 years ago

Listed are the action recommendations for Domain II provided by the Beryl Institute workbook. These recommendations will guide our discussions and provide the focus for our research.