PATIENT EDUCATION. Institutions can implement patient education programs that are interactive with emphasis on emotional factors that hinder or promote healthy behaviors. Need addressed = patients want to feel more self reliant.
PROGRAMS TO ACCESS INFORMATIONAL RESOURCES. Providers can enhance patient education/experience by making a broad variety of educational resources accessible to patients and their families (i.e. internet, library, medical records - my chart, etc.). Need addressed = patients want to have a better understanding of their care.
PAIN MANAGEMENT. Programs that rate and chart pain during cycle of care. Staff education on pain management that includes alternatives to pain such as use of PCA's. Need addressed = patients rate pain control as important.
PHYSICAL SPACE. Hospitals should do whatever is possible to improve lighting, color & space design so that patients are as comfortable as possible. Need addressed = patients want space personalized to give them more identity during care.
EMOTIONAL SUPPORT PROGRAMS. Provider can implement relaxation programs, provide audio visual entertainment, implement protocol to encourage staff to review emotional concerns, facilitate access to patient support groups, etc. Need addressed = patients want to have their esteem bolstered (strong emotional support is documented as curative).
FAMILY SUPPORT. Hospitals can have protocols/programs in place that allow families: (1) to get information easily; (2) participate in care if desired, (3) be involved in discharge process, (4) get emotional support for themselves if needed. Need addressed = family support is very important to patients and overall family caregivers spend more time with patients than other providers.
CROSS CULTURAL COMMUNICATION. Providers can implement programs to improve cross cultural communications (i.e. LEARN = Listen, Explain, Acknowledge, Recommend, Negotiate). Need addressed = patients expressed desire to improve communication.

	Created by Michael Mendez over 7 years ago

...on addressing patients' values, preferences & expressed needs.