Flashcards on Chapter 4,5,6 Test, created by Tyler Fitzpatrick on 11/07/2016.
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Created by Tyler Fitzpatrick
almost 10 years ago
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Close
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Created by Tyler Fitzpatrick
almost 10 years ago
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DMAIC (Six Sigma)
DMAIC
1. Define
2. Measure
3. Analyze
4. Improve
5. Control
Histogram
Cause and Effect Diagram
Stretch Goals
Best Practice
Value
Durability
Responsiveness
Cycle Time
Vertical Integration
Juran’s contributions to
teamwork relationship
Product Attributes
Net Promoter
Score Designations:
Moments of Truth
Seven QC Tools
Flowchart
Pareto Chart
Control Chart
Benchmarking
Competitive Advantage
Reliability
Empathy
Customer defined peroduct
Core Competencies
QFD
7 QC Tools
Check sheet
Control charts
Scatter diagram
Stratification
