CCNA VOZ

Question 1 of 156

1

1.Which four actions can be selected with the Bulk Administration Tool in Cisco Unity Connection?
(Choose four.)

Select one or more of the following:

A. Create
B. Modify
C. Migrate
D. Update
E. Delete
F. Export
G. Purge
H. Manage

Explanation

Question 2 of 156

1

2.Users report that no phone numbers are listed in the corporate directory, but the employee names are
listed. Which option must be verified in Cisco Unified Communications Manager Administration to display
the directory numbers?

Select one of the following:

A. The primary extension is configured.
B. The user's phones are listed as a controlled device.
C. Users are associated with their directory number.
D. The telephone number field has been filled in appropriately.

Explanation

Question 3 of 156

1

3.An end user is running Cisco Jabber on the desktop. Which two icons must be selected to make a video
call? (Choose two.)

Select one or more of the following:

A. Contacts icon
B. phone icon
C. person icon
D. message ico
E. web video conferencing icon

Explanation

Question 4 of 156

1

4.An engineer wants to ensure that Cisco Jabber clients can communicate with instant messaging clients
who are not registered to the same Jabber cluster. Which technology meets this requirement?

Select one of the following:

A. intercluster trunk
B. federation
C. SIP trunk
D. PRI

Explanation

Question 5 of 156

1

5.A network engineer must set up an end-user account for a SIP device to use for authentication. Which
end-user information is used for SIP authentication?

Select one of the following:

A. account ID
B. password
C. PIN
D. digest credentials

Explanation

Question 6 of 156

1

6.Use the exhibits below to answer the question.
A new phone has been added to the Cisco Unified Communications Manager, but is not registering
properly. What is causing this failure?

Select one of the following:

A. Device Pool cannot be default
B. phonei_css is the incorrect calling search space2
C. 9971 Phones do not support SIP
D. The location Hub_None has not been activated
E. MAC address is incorrect

Explanation

Question 7 of 156

1

7.Which scenario allows user A in partition X to call user B in Cisco Unified Communications Manager?

Select one of the following:

A. User B in partition X is not assigned to any CSS.
B. User B in partition Y assigns both partitions to CSS-X.
C. User B is not assigned to any partition or CSS.
D. User B is assigned to partition Y and assigns to CSS-X.

Explanation

Question 8 of 156

1

8.Which two items must first be configured before users can be added into Unity Connection via the Bulk
Administration Tool? (Choose two.)

Select one or more of the following:

A. partitions
B. classes of service
C. search spaces
D. user templates
E. schedules

Explanation

Question 9 of 156

1

9.Which Cisco Unified Communications Manager plug in allows administrators to proactively monitor the
overall health of their Cisco cluster?

Select one of the following:

A. RTMT
B. Cisco AXL Toolkit
C. Cisco CTL Client
D. Cisco JTAPI
E. Cisco TAPS

Explanation

Question 10 of 156

1

10.What is the interface type that you should use to connect a PSTN analog line to the VoIP network?

Select one of the following:

A. FXS
B. FXO
C. E and M
D. Serial

Explanation

Question 11 of 156

1

11.Which four fields must an administrator complete to create a new user in Cisco Unity Connection?
(Choose four.)

Select one or more of the following:

A. Alias
B. User type
C. Extension
D. Corporate email address
E. First name
F. Last name
G. Employee ID
H. Template

Explanation

Question 12 of 156

1

12.An engineer receives a service ticket because a user cannot log into Cisco Unified CM User Options.
Where can the engineer verify that the user account is active?

Select one of the following:

A. LDAP System Configuration
B. LDAP Directory
C. End User Configuration
D. LDAP Authentication
E. Route Plan Report

Explanation

Question 13 of 156

1

13.Which Cisco Unified CME GUI menu option is used to navigate to the screen used to add or change a
user name or password using the Cisco Unified CME GUI interface?

Select one of the following:

A. Administration > Update System Info
B. Configure > System Parameters
C. Configure > Phones
D. Configure > Extensions

Explanation

Question 14 of 156

1

14.What is the maximum number of digits that an ephone PIN can have to allow after-hour exempt calling
privileges?

Select one of the following:

A. 4
B. 6
C. 7
D. 8
E. 9

Explanation

Question 15 of 156

1

15.Which Cisco Unified Communications Manager system report shows high and low call volume
patterns?

Select one of the following:

A. CAR report
B. QoS by Gateway
C. QoS by call types
D. Traffic summary
E. Traffic summary by extension

Explanation

Question 16 of 156

1

16.An end user has an 7945 IP phone, but is unable to launch any of the IP phone applications. A network
engineer has confirmed that the device is subscribed to the appropriate applications in Cisco Unified
Communications Manager.
How should the engineer instruct the user to launch the IP phone applications?

Select one of the following:

A. Select the "?" button on the IP phone.
B. Select the globe button on the IP phone.
C. Select Settings > User Preferences.
D. Select Settings > Device Configuration.

Explanation

Question 17 of 156

1

17.A voice engineer is moving an IP phone from one secure Cisco Unified Communications Manager
cluster to another. The phones are not registering to the new cluster. Which task resolves this issue?

Select one of the following:

A. reset the phones
B. restart the phones
C. delete the CTL file from each phone manually
D. use the Bulk Administration Tool to import the phones

Explanation

Question 18 of 156

1

18.An engineer needs to block any outbound calls to specific numbers. Which dial plan element is used to
restrict called numbers?

Select one of the following:

A. partition
B. route group
C. route list
D. calling search space

Explanation

Question 19 of 156

1

19.Use the router console to view the configuration and answer the question.
Emergency calls from a Branch router phone is failing. From the router configuration information provided,
why is this call failing?

Select one of the following:

A. The dial-peer port assignment is incorrect
B. the digit string prefix is missing
C. The destination pattern is incorrect
D. digit stripping needs to be performed

Explanation

Question 20 of 156

1

20.An administrator wants to verify that a new PRI is properly connected to the PSTN status. Which Layer
2 status should be seen?

Select one of the following:

A. MULTIPLE_FRAME_ESTABLISHED
B. TEI_ASSIGNED
C. LINK_UP
D. CONTROLLER_UP

Explanation

Question 21 of 156

1

21.A user needs to access CAR logs to adjust settings. Which two options are required? (Choose two.)

Select one or more of the following:

A. The user account has the Standard CAR Admin Users role.
B. The user must log in at https://<Server-ip/name>:8443/car/Logon.jsp.
C. The user must log in at https://<Server-ip/name>:8443/cdr/Logon.jsp.
D. The user account has the CTI Enabled role.
E. The user account has the Standard CAR role.

Explanation

Question 22 of 156

1

22.On the PSTN gateway, a network engineer runs sh isdn status and finds the Layer 2 state of each
interface to be "TEI_ASSIGNED". What is the status of PSTN connectivity from this gateway?

Select one of the following:

A. The T1 interfaces are established and operational.
B. This information does not indicate the status of PSTN connectivity from the gateway
C. The T1 interfaces are down.
D. The T1 interfaces are being tested by the carrier.

Explanation

Question 23 of 156

1

23.Which Cisco Unified Communications Manager protocol communicates with collaboration endpoints?

Select one of the following:

A. SCCP
B. RTP
C. SIP
D. CDP

Explanation

Question 24 of 156

1

24.Which Cisco Unified Communications Manager device report provides key information to determine if
an additional gateway is needed?

Select one of the following:

A. Gateway utilization
B. Gateway summary
C. Gateway detail
D. Gateway and line group utilization

Explanation

Question 25 of 156

1

25.An end user is experiencing performance issues with their IP phone. Which phone feature could the
administrator configure to allow the end user to notify them when issues occur?

Select one of the following:

A. Cisco Quality Report Tool
B. System Log Management
C. Cisco CDR Analysis and Reporting
D. Cisco JTAPI

Explanation

Question 26 of 156

1

26.A field technician must reset a single 7965 IP phone so that it will be discovered on the network again
and request an IP address from DCHP. Which steps should the network engineer provide?

Select one of the following:

A. Have field technician select the Settings button on phone, then dial # # * * *
B. Have field technician select the Settings button on phone, then dial # # * # #
C. Have field technician select the Settings button on phone, then dial * * # * *
D. Have field technician select the Settings button on phone, then dial * * # # #

Explanation

Question 27 of 156

1

27.User A needs to have a line shared on the user B phone. Both phones register with Cisco Unified
Communications Manager. Which method can be used from Cisco Unified Communications Manager
Administration web pages to configure a shared line on the user B phone?

Select one of the following:

A. Navigate to the user B phone > Add the user A DN.
B. Navigate to the user B phone > Shared Line > Add the user A DN.
C. Navigate to DN configuration > Shared Line > Add the user A DN.
D. Navigate to end user configuration > Shared Line > Add the user A DN.

Explanation

Question 28 of 156

1

28.An engineer is adding user accounts to Cisco Unity Connection and needs to limit the maximum length
of messages. Which aspect defines this limit when adding new accounts?

Select one of the following:

A. user templates
B. user partitions and search spaces
C. user CoS
D. user mailbox store
E. user roles

Explanation

Question 29 of 156

1

29.Which two protocols does Jabber use to achieve Presence status? (Choose two.)

Select one or more of the following:

A. SIP/SIMPLE
B. XMPP
C. SCCP
D. MGCP
E. SOAP

Explanation

Question 30 of 156

1

30.An SCCP IP phone places a call to a SIP phone that is registered to the same Cisco Unified
Communications Manager Express. During the active call, call waiting indicates a second call is incoming
to the handset, but the user decides to ignore it. In this scenario, what is the combined total number of
signaling conversations and media flows that used the SCCP phone as an endpoint?

Select one of the following:

A. 2
B. 3
C. 4
D. 5
E. 6

Explanation

Question 31 of 156

1

31.Which three locations can an administrator import from to create users on Cisco Unity Connection?
(Choose three.)

Select one or more of the following:

A. Bulk administration tool
B. LDAP
C. Cisco Unified Communications Manager via AXL
D. Outlook
E. Presence
F. Cisco Compatible Extensions

Explanation

Question 32 of 156

1

32.Which describes how to provide a third directory number button and a BLF speed dial for twelve of the
Cisco Unified IP Phone 7965?

Select one of the following:

A. Modify the Standard User softkey template.
B. Copy the Standard User softkey template, name it, and add the requested features.
C. Copy the Standard 7965 SCCP phone button template, rename it, and add the requested features.
D. It is not possible to add a third DN and a BLF speed dial to the IP Phone 7965 IP.

Explanation

Question 33 of 156

1

33.Use the router console to view the configuration and answer the question.
When a call is placed from the Branch Router phone to the PSTN number of 914085551212, the call is
failing. What dial-peer is supposed to be used and why is the call failing? Select 2 (two)

Select one or more of the following:

A. dial-peer voice 910 pots
B. dial-peer voice 9 pots
C. dial-peer voice 9001 voip
D. destination pattern is incorrect
E. prefix is missing from the dial-peer
F. the port assignment is incorrect in the dial-peer
G. the port number is missing in the dial-peer

Explanation

Question 34 of 156

1

34.A user is required to answer voicemail for two lines but would like them to be filtered to only one
mailbox. How can you accomplish this request?

Select one of the following:

A. Provide multiple mailboxes for one Cisco Unity Connection user.
B. Add an alternate extension.
C. Create a shared mailbox.
D. Initiate interview handler.

Explanation

Question 35 of 156

1

35.Which two user types are available to a voice engineer adding a user in Cisco Unity Connection?
(Choose two.)

Select one or more of the following:

A. User with mailbox
B. Imported user
C. Synch user
D. User without mailbox
E. Local admin user with mailbox

Explanation

Question 36 of 156

1

36.What is one advantage of importing Cisco Unity Connection users from Cisco Unified
Communications Manager?

Select one of the following:

A. The extension can be manually changed.
B. The extension stays synchronized with the user extension.
C. Voicemail features can be administered.
D. Voicemail does not require an additional license.

Explanation

Question 37 of 156

1

37.An engineer is adding four cordless analog phones to Cisco Unified Communications Manager. Which
solution best meets this requirement?

Select one of the following:

A. Cisco VG202 Analog Voice Gateway
B. Cisco VG204 Analog Voice Gateway
C. Cisco VG224 Analog Voice Gateway
D. Cisco VG350 Analog Voice Gateway

Explanation

Question 38 of 156

1

38.What is the recommended maximum one-way latency for voice and video networks?

Select one of the following:

A. 100 ms
B. 150 ms
C. 200 ms
D. 300 ms

Explanation

Question 39 of 156

1

39.Which report in the CAR tool provides information about the call volume for a specified period?

Select one of the following:

A. traffic summary report
B. Top N duration report
C. precedence call summary report
D. gateway utilization report

Explanation

Question 40 of 156

1

40.Which option can an administrator use to add users to Cisco Unity Connection in different time zones?

Select one of the following:

A. User Templates
B. Call Handler Template
C. Contact Template
D. Directory Handler
E. Interview Handler

Explanation

Question 41 of 156

1

41.A user is assigned more than one directory number. Which option allows one voicemail box to serve
both directory numbers?

Select one of the following:

A. Alternate Extension
B. Notification Devices
C. Alternate Names
D. Message Settings
E. Caller Input
F. Mailbox

Explanation

Question 42 of 156

1

42.An end user has made more attempts to log in than allowed, using the wrong voice-mail pin. The user
has been locked out. Which submenu does an administrator select to unlock the pin?

Select one of the following:

A. Change password
B. Password settings
C. Message settings
D. Mailbox

Explanation

Question 43 of 156

1

43.A company has invested in an on-premises VoIP solution. For design simplicity purposes, network
engineers have opted to use a single VLAN for both data and voice traffic. Shortly after implementing IP
phones, customers are reporting problems. Which two potential problems may be reported about the calls as a result of this design decision?
(Choose two.)

Select one or more of the following:

A. jitter detected in voice calls
B. problems with email latency
C. slow internet download speeds
D. choppy voice calls
E. PCs are getting IP addresses but phones are not

Explanation

Question 44 of 156

1

44.Which three choices are required for the boot process for a Cisco IP phone? (Choose three.)

Select one or more of the following:

A. TFTP services
B. DHCP services
C. Voice VLAN
D. Routing protocol
E. TCP/IP
F. PortFast

Explanation

Question 45 of 156

1

45.Which server does Cisco recommend that you configure before a CUCM backup?

Select one of the following:

A. SFTP
B. FTP
C. SNMP
D. TFTP

Explanation

Question 46 of 156

1

46.Which two layers are Cisco Unified Communications component layers? (Choose two.)

Select one or more of the following:

A. Infrastructure layer
B. Data link layer
C. Network layer
D. Endpoints layer
E. Transport layer

Explanation

Question 47 of 156

1

47.For which three reasons would a voice engineer create a separate user template in Cisco Unity
Connection? (Choose three.)

Select one or more of the following:

A. Certain users changed their extensions.
B. Certain users are in a different partition.
C. Certain users are using a different call handler.
D. Certain users are using a different phone system.
E. Certain users are being added to Cisco Unified Presence Server.
F. Certain users are being moved to a different branch office.

Explanation

Question 48 of 156

1

48.Which two technologies comprise a Cisco Presence deployment? (Choose two.)

Select one or more of the following:

A. Cisco Unified Presence Server
B. Cisco Unity Connection
C. Cisco Unified Communications Manager
D. Active Directory
E. Cisco Unified Border Element
F. Cisco Expressway

Explanation

Question 49 of 156

1

49.A systems administrator wants to integrate a new Cisco Unity Connection cluster with an existing
directory in the enterprise. What is one valid user import source?

Select one of the following:

A. Cisco Unified Communications Manager AXL server
B. Cisco Unified Communications Manager CTI server
C. Cisco Unified Communications Manager TFTP server
D. Cisco Unified Communications Manager MOH server

Explanation

Question 50 of 156

1

50.Which CLI command must be used to configure the network settings on a Cisco TelePresence 4500
MCU?

Select one of the following:

A. Static<ip address><netmask><default gateway><DNS server address>
B. Network ip<ip address><netmask><default gateway><DNS server address>
C. Xconfig network address<ip address><netmask><default gateway>
D. Xconfig network address<ip address><netmask><default gateway><DNS server address>

Explanation

Question 51 of 156

1

51.An administrator group is looking to on-board multiple users with Cisco Unified Communications
Manager at one time. Which option should be used?

Select one of the following:

A. Bulk Administration Tool
B. Product Upgrade Tool
C. Command Lookup Tool
D. Cisco Unified Communications Manager User Options Page
E. Cisco Upload Tool

Explanation

Question 52 of 156

1

DRAG & DROP

Select one or more of the following:

DRAG
DROP

Explanation

Question 53 of 156

1

53.Which two tools can be used to measure the quality of a VoIP call? (Choose two.)

Select one or more of the following:

A. QoS configuration tool
B. mean opinion score tool
C. bulk administration tool
D. jitter compensation tool
E. rFactor tool

Explanation

Question 54 of 156

1

54.Use the exhibits below to answer the question.
What two issues could be causing the Cisco Jabber failure shown in the exhibit? (Choose two)

Select one or more of the following:

A. Incorrect username and password
B. IM & Presence server is down
C. User is not associated with the device
D. IP or DNS name resolution issue
E. CSF Device is not registered.
F. IP Phone DN not associated with the user

Explanation

Question 55 of 156

1

55.An administrator has been deleting phones from Cisco Unified Communications Manager, but would
like to reassign those directory numbers. Which two configuration areas within Cisco Unified
Communications Manager allow the administrator to perform this task? (Choose two.)

Select one or more of the following:

A. directory number
B. route plan report
C. dial rules
D. intercluster directory URI
E. dial plan installer

Explanation

Question 56 of 156

1

56.An engineer is adding a third-party video endpoint to Cisco Unified Communications Manager. Which
third-party device type should be used when adding the system?

Select one of the following:

A. SCCP
B. SIP
C. MGCP
D. H.323

Explanation

Question 57 of 156

1

57.The Cisco Unified Communications administrator has implemented Cisco IM and Presence for the
company. An email was sent to all employees requesting that they document any malfunctioning.
Employees must navigate to which Cisco Jabber for Windows menu to report functionality issues?

Select one of the following:

A. Options
B. Show docked window
C. Report a problem
D. Show connection status
E. Show error notifications

Explanation

Question 58 of 156

1

58.An engineer is configuring the Cisco Unified Communications Manager disaster recovery system.
Which two statements about the disaster recovery system are true? (Choose two.)

Select one or more of the following:

A. It requires the use of schedules for backups.
B. Backup files are encrypted using the cluster security password.
C. If the backup device is listed in a backup schedule, it cannot be manually deleted.
D. If the backup does not complete within 40 hours, the backup times out.
E. Archiving backups to tape drives is supported.

Explanation

Question 59 of 156

1

59.Many users report that there is a delay in receiving MWI notifications for voicemails. Which two issues
can cause this problem? (Choose two.)

Select one or more of the following:

A. The Connection Notifier service has been stopped.
B. Voicemail ports are not configured for MWI requests.
C. The MWI functionality for the port groups has been disabled.
D. Not enough MWI assigned ports are available.
E. MWIs are in the process of synchronizing with the phone system.

Explanation

Question 60 of 156

1

60.An end user is unable to sign into Jabber. Assuming that network connectivity has been verified, which
three settings for the end user should be checked? (Choose three.)

Select one or more of the following:

A. Jabber Advanced Settings
B. Cisco Unified Communications Manager Service Profile
C. Cisco Unified Communications Manager User Management
D. Cisco Unified Presence Server Advanced Settings
E. Cisco Unified Presence Server Application Listener
F. Cisco Unified Presence Server System Topology
G. Jabber Version

Explanation

Question 61 of 156

1

61.An administrator wants to gauge the load and performance capacity of Cisco Unified Communication
Manager devices, including conference bridges, gateways, and trunks. Which report would the
administrator run?

Select one of the following:

A. CAR
B. CDR
C. SIP
D. RTMT
E. CUBE

Explanation

Question 62 of 156

1

62.Which three tools are used to create phone user accounts in Cisco Unified Communications Manager
Express? (Choose three.)

Select one or more of the following:

A. Cisco Configuration Professional
B. CPE
C. CLI
D. GUI
E. TUI
F. Cisco Security Device Manager

Explanation

Question 63 of 156

1

63.Why is quality of service critical to voice network traffic?

Select one of the following:

A. Voice traffic is real-time network traffic.
B. Packets can be resent without affecting conversations.
C. Voice traffic is bursty in nature.
D. Voice traffic cannot be compressed.

Explanation

Question 64 of 156

1

64.A company has a 5-digit dial plan. A junior engineer inquires about the directory number external masks. Why are external masks used?

Select one of the following:

A. to block calling number identification
B. to enable called number identification
C. to convert the calling directory number to the PSTN routable calling directory number
D. to associate a directory number with a SIP endpoint

Explanation

Question 65 of 156

1

65.To control telephony costs, management wants to restrict who can place long distance calls. Which
two options allow for this restriction? (Choose two.)

Select one or more of the following:

A. calling search space
B. partitions
C. route groups
D. SIP trunk
E. gateway

Explanation

Question 66 of 156

1

66.Which type of template should be used when a network engineer adds a new call center agent in the
Cisco Unity Connection?

Select one of the following:

A. Contact
B. Call handler
C. User
D. Notification

Explanation

Question 67 of 156

1

67.Which four tasks does RTMT allow an administrator to perform? (Choose four.)

Select one or more of the following:

A. View syslog messages.
B. Generate alerts when threshold is below or above user-configured.
C. Monitor a set of predefined management objects that monitor the health of the system.
D. Collect information and traces about errors or alerts that exist in the RTMT.
E. Reboot the system.
F. Perform incremental backups.
G. Export CDR.

Explanation

Question 68 of 156

1

68.An engineer receives a report regarding choppy voice quality on a call. The user does not remember
the details of the call time or the numbers that were dialed. What should the engineer implement to assist
in identifying future issues?

Select one of the following:

A. Cisco Quality Report Tool
B. Cisco Unified SRST
C. Cisco Unified RTMT
D. Cisco AXL

Explanation

Question 69 of 156

1

69.Two departments have their own call-park slot to park calls. Which feature on Cisco Unified CME allows one department to answer a call for another department?

Select one of the following:

A. Call park
B. Call forward
C. Call transfer
D. Pickup-group
E. Barge-in

Explanation

Question 70 of 156

1

70.An entire department is reporting frequent calls with poor voice quality. Which fault domain should be
investigated first?

Select one of the following:

A. IP phone
B. Cisco Unified Communications Manager Media Resources
C. Cisco Unified Communications Manager SIP Trunks
D. network routers and switches

Explanation

Question 71 of 156

1

71.The IP phone of user A is registered with Cisco Unified Communications Manager subscriber1 while
the IP phone of user B is registered with subscriber2. User A is speaking to user B on an active call. A
junior network engineer mistakenly reboots subscriber1.
What effect does this have on the call?

Select one of the following:

A. User A can hear B, but B cannot hear A.
B. User A cannot hear B, but B can hear A.
C. This action drops the call.
D. This action does not affect the call.
E. The call remains active, but quality may suffer.

Explanation

Question 72 of 156

1

72.Which option would an administrator use to find all unassigned directory numbers in Cisco Unified
Communications Manager?

Select one of the following:

A. Route plan report
B. CDR
C. CAR
D. Cisco Reporting Tool
E. Directory number lookup

Explanation

Question 73 of 156

1

73.Which three features of the Cisco Unified Attendant Console can a user use to streamline the
company telephony communications? (Choose three.)

Select one or more of the following:

A. promotes a phone call into a video call
B. uses presence status to determine availability
C. reverts back to operator a transferred call
D. provides a conference call with up to 10 participants
E. provides call detail records reports to upper management
F. defines operator working hours and automatically redirect calls

Explanation

Question 74 of 156

1

74.Which Cisco Unified Communications Manager configuration causes an IP phone screen to
display a "registration rejected" message?

Select one of the following:

A. Cisco Unified Communications Manager is unable to reach user IP phone.
B. Cisco Unified Communications Manager database replication status is 2.
C. Cisco Unified Communications Manager auto registration is disabled.
D. Cisco Unified Communications Manager is unable to allocate DN.
E. Cisco Unified Communications Manager subscriber is offline.

Explanation

Question 75 of 156

1

75.Refer to the exhibit.
Which method is using the users to access their mailboxes?

Select one of the following:

A. web access
B. phone access
C. GUI access
D. VUI access

Explanation

Question 76 of 156

1

76.Which command is used to troubleshoot calls as they enter and leave a PRI connection?

Select one of the following:

A. Debug isdn q 931
B. Show voice call summary
C. Debug voip dialpeer
D. Show dial-peer voice summary

Explanation

Question 77 of 156

1

77.Which three methods can remotely force a Cisco Unified Communications Manager Express phone to
reset? (Choose three.)

Select one or more of the following:

A. Issue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco phone.
B. Issue the restart command under the ephone-dn configuration of the phone.
C. Issue the reset command under the ephone configuration of the phone.
D. Issue the reset command under the ephone-dn configuration of the phone.
E. Issue the reset H.H.H (mac-address) command telephony-service configuration.
F. Issue the reset H.H.H (mac-address) command under global configuration.

Explanation

Question 78 of 156

1

78.A user wants their name to show on their phone instead of their directory number. Which configuration
item allows an administrator to do this?

Select one of the following:

A. Line Text Label
B. Alerting Name
C. External Phone Number Mask
D. Caller Name
E. Description

Explanation

Question 79 of 156

1

79.Which component is needed for a voice call to be processed between the enterprise Cisco
Unified Communications system and a cell phone via the PSTN?

Select one of the following:

A. Cisco Analog Voice Gateway VG224
B. Cisco Unified Communications Manager call processing node
C. Cisco Unified Communications Manager Music On Hold node
D. Cisco Integrated Service Router with digital signal processor resources

Explanation

Question 80 of 156

1

80.In which section of Cisco Unified Communications Manager are Call Detail Records viewed?

Select one of the following:

A. Cisco Unified Serviceability
B. Cisco Unified OS Administration
C. Cisco Unified Reporting
D. Cisco Unified Communications Manager Administration
E. Cisco Unified Disaster Recovery

Explanation

Question 81 of 156

1

81.Use the exhibits below to answer the question.
Refer to the exhibits
Which configuration option, in the device configuration page, will allow an administrator to assign a device
to a group of like devices?

Select one of the following:

A. Media Resource Group List
B. Device Pool
C. Location
D. AAR Calling Search Space
E. Calling Search Space

Explanation

Question 82 of 156

1

82.Users report volume issues with recordings in Cisco Unity Connection. Which feature can be disabled
to prohibit automatic volume adjustments to recordings?

Select one of the following:

A. AGC
B. Noise Reduction
C. Audio Normalization
D. VAD

Explanation

Question 83 of 156

1

83.After getting reports that users cannot make calls out to the PSTN, a network administrator opens the
Cisco Unified Communications Manager Administration web page and begins to review route patterns.
Why would the administrator look here when troubleshooting PSTN connectivity troubles?

Select one of the following:

A. A route pattern contains a list of gateways that can reach the PSTN.
B. A route pattern contains dial plan information for calling the PSTN.
C. A route pattern contains the necessary privileges for calling the PSTN.
D. A route pattern contains a list of SIP trunks that can reach the PSTN.

Explanation

Question 84 of 156

1

84.A group of managers for a company has requested IP telephony reports with performance data and
graphs. Which steps should the network administrator take to gather these reports using Cisco Unified
Communications Manager web interface?

Select one of the following:

A. Select Cisco Unified Serviceability > Trace > Serviceability Reports Archives.
B. Select Cisco Unified Serviceability > Alarm > Serviceability Reports Archives.
C. Select Cisco Unified Reports > Tools > Serviceability Reports Archives.
D. Select Cisco Unified Reports > Trace > Serviceability Reports Archives.
E. Select Cisco Unified Serviceability > Tools > Serviceability Reports Archives.

Explanation

Question 85 of 156

1

85.Which menu option should be selected to add a desk phone as an endpoint in Cisco Unified
Communications Manager?

Select one of the following:

A. Application
B. Device
C. System
D. User management
E. Media devices

Explanation

Question 86 of 156

1

86.A user wants their name to show on their phone instead of their directory number. Which configuration item allows an administrator to do this?

Select one of the following:

A. Line Text Label
B. Alerting Name
C. External Phone Number Mask
D. Caller Name
E. Description

Explanation

Question 87 of 156

1

87.Where can an engineer find how many unused Cisco Unified Workspace Licensing Standard licenses
remain?

Select one of the following:

A. CAR
B. Cisco Unified Reporting
C. Cisco Unified Communications Enterprise License Manager
D. RTMT

Explanation

Question 88 of 156

1

88.A company wants to deploy IP telephony on its network. The engineer has to allow the existing
switches to support Cisco IP phones that are connected to a Cisco Unified Communications Manager
server. Which command should be configured on the switches to allow voice traffic on VLAN 50?

Select one of the following:

A. switchport access vlan 50
B. switchport mode access
C. switchport mode trunk
D. switchport voice vlan 50

Explanation

Question 89 of 156

1

89.A user reports that several IP phones in a single department are displaying a continuous "registering"
message. Which fault domain should be investigated?

Select one of the following:

A. network router
B. Cisco Unified Communications Manager subscriber node
C. network switch
D. IP phones
E. SIP gateway

Explanation

Question 90 of 156

1

90.An IP phone that is using PoE shows "unknown" in Cisco Unified Communications Manager. What
should the engineer do to restore the phone to service?

Select one of the following:

A. restart the phone from Cisco Unified Communications Manager
B. reset the phone from Cisco Unified Communications Manager
C. enter **# locally on the IP phone
D. check the network cable and switch port

Explanation

Question 91 of 156

1

91.A voice engineer wants to monitor system activities using the RTMT tool.
Which step is next after navigating to Cisco Unified Reporting?

Select one of the following:

A. system > scheduler > CDR
B. system reports > unified CM data summary > generate report
C. system > tools > reports
D. tools > CDR analysis and reporting

Explanation

Question 92 of 156

1

92.When you attempt to add a phone to the Cisco Unified Communications Manager Express using the
GUI interface, the error "No New Phone to Add" appears. Which command is causing the error?

Select one of the following:

A. No auto-reg-ephone
B. No service ephone-reg
C. SIP-ua no auto-reg-ephone
D. stcapp ccm-group 1

Explanation

Question 93 of 156

1

93.An engineer is configuring a group of DNs and wants the external phone number mask to match the
last four digits of the DN. Which option should be used?

Select one of the following:

A. 123555xxxx
B. 123555XXXX
C. 123555****
D. 123555....

Explanation

Question 94 of 156

1

94.User A notices echo on a call with user B. Both users are using Cisco VoIP phones. User B is using a
headset, and user A is using a handset. What is the most likely source of the echo?

Select one of the following:

A. user A handset
B. user B headset
C. disabled echo cancellation on user A phone profile
D. disabled echo cancellation on user B phone profile

Explanation

Question 95 of 156

1

95.Which command allows the telephony service of a Cisco Unified Communications Manager Express
router to be associated to loopback address 192.168.143.44?

Select one of the following:

A. !telephony-servicemax-ephones 4max-dn 8ip source-address 192.168.143.44!
B. !telephony-servicemax-ephones 4max-dn 8ip bind src-addr 192.168.143.44!
C. !telephony-servicemax-ephones 4max-dn 8source-address ipv4:192.168.143.44!
D. !telephony-servicemax-ephones 4max-dn 8ip address 192.168.143.44!

Explanation

Question 96 of 156

1

96.Which three choices are functions or features of Cisco Unity Connection? (Choose three.)

Select one or more of the following:

A. video-enabled messaging through converged networks
B. text-to-speech, which allows access to Exchange emails from a telephone
C. voice-enabled message navigation
D. voice-enabled dialing to external users
E. automated attendant capabilities
F. automated call rerouting to agents through round robin, longest idle, or broadcast

Explanation

Question 97 of 156

1

97.Client A in X site uses an IP phone to call client B in Y site. Engineers have selected SCCP as the
default VoIP signaling protocol. Which network path will the call signaling take when client A calls client B?

Select one of the following:

A. IP phone X > CUCM subscriber > IP phone Y using TCP port 1000
B. IP phone X > CUCM subscriber > IP phone Y using TCP port 2000
C. IP phone X > CUCM subscriber > IP phone Y using UDP port 1000
D. IP phone X > IP phone Y using TCP port 2000
E. IP phone X > IP phone Y using TCP port 1000

Explanation

Question 98 of 156

1

98.Which option in RTMT would be used to monitor connections using Cisco Unity Connection?

Select one of the following:

A. Port Monitor
B. Called Party Tracing
C. System Summary
D. Trace and Log Central

Explanation

Question 99 of 156

1

99.A voice engineer configured a Cisco Unified Presence client for a new employee. The CSF device and
user are associated, but the end user cannot make a call using Cisco Unified Personal Communicator
softphone mode. Which configuration item should be checked next to identify the issue?

Select one of the following:

A. Client service framework
B. Common device configuration
C. Calling search space
D. Route pattern

Explanation

Question 100 of 156

1

100.What is needed to support SIP Early Media?

Select one of the following:

A. Media Termination Point
B. Transcoder
C. Annunciator
D. Conference Bridge
E. DSP
F. Route List

Explanation

Question 101 of 156

1

101.Use the router console to view the configuration and answer the question.
Calls to National numbers are failing. Using the Branch router configuration, correctly determine why these calls are not successful

Select one of the following:

A. The port assignment should be 0/0/0:12
B. The destination pattern should be 90[1-9]T
C. The character "T" cannot be used in a Pots dial pattern
D. The digit prefix should be "00"

Explanation

Question 102 of 156

1

102.A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which four services must be enabled? (Choose four.)

Select one or more of the following:

A. Cisco TFTP
B. Cisco AXL Web Service
C. Cisco CTI Manager
D. Cisco Messaging Interface
E. Cisco Intercluster Lookup Service
F. Cisco Extended Functions
G. Cisco Unified Communications Manager
H. Cisco Directory Sync

Explanation

Question 103 of 156

1

103.An administrator wants to add and configure an ephone-dn via the Cisco Unified Communications Manager Express web GUI. Which feature must be defined under telephony service configuration?

Select one of the following:

A. auto-reg-ephone
B. auto-reg-dn
C. max-ephones
D. max-dn
E. dn-webedit

Explanation

Question 104 of 156

1

104.An engineer must configure QoS for a VoIP network. Which option is the best QoS model for this task?

Select one of the following:

A. IntServ
B. DiffServ
C. MPLS
D. FIFO

Explanation

Question 105 of 156

1

105.For capacity planning purposes, a network administrator must provide a report to management that displays the number of phones registered per server. Where can the administrator obtain this information?

Select one of the following:

A. Navigate to Cisco Unified Serviceability > Tools > Serviceability Reports Archive.
B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports.
C. Navigate to Cisco Unified CM Administration > Tools > System Reports.
D. Navigate to Cisco Unified Reporting > Tools > System Reports.

Explanation

Question 106 of 156

1

106.A technician is checking services in response to the recent failed delivery of all voicemails. Which service must be running for message delivery to function properly?

Select one of the following:

A. Connection DB Event Publisher
B. Connection Database Proxy
C. Connection Notifier
D. Connection Message Transfer Agent

Explanation

Question 107 of 156

1

107.Customer requirements dictate that local calls from area code 408 display the ANI as a 7digit number. Which procedure allows the leading digits to be stripped as soon as they arrive at the H.323 voice gateway?

Select one of the following:

A. Set up a voice translation rule, apply the translation rule to a translation profile, and apply the translation profile to the dial peer in the inbound direction.
B. Set up a voice translation profile, apply the translation profile to a translation rule, and apply the translation rule to the dial peer in the outbound direction.
C. Set up a voice translation rule, apply the translation rule to a translation profile, and apply the translation profile to the dial peer in the outbound direction.
D. Set up a voice translation profile, apply the translation profile to a translation rule, and apply the translation rule to the dial peer in the inbound direction.

Explanation

Question 108 of 156

1

108.Which two user types are valid when a user is created in Cisco Unified Communications Manager? (Choose two.)

Select one or more of the following:

A. local end user
B. LDAP synchronized end user
C. UDS end user
D. EDI end user
E. BDI end user

Explanation

Question 109 of 156

1

109.A new user has successfully registered Cisco Jabber. Which option verifies that the Jabber client is connected to all appropriate back-end systems?

Select one of the following:

A. Show Connection Status
B. Report A Problem
C. Advanced Settings
D. About Jabber
E. Reset Jabbe

Explanation

Question 110 of 156

1

110.An engineer has deployed IM-user-only mode for the IM and Presence Service. Which two features will be available? (Choose two.)

Select one or more of the following:

A. third-party XMPP clients are not supported
B. IM and Presence support without Cisco Unified Communications Manager
C. audio/video calling
D. Cisco Unity voicemail retrieval via SMTP
E. XMPP federation capabilities

Explanation

Question 111 of 156

1

111.An administrator has determined that an end user is experiencing jitter. Which symptom is the end user experiencing?

Select one of the following:

A. choppy
B. crosstalk
C. static
D. screeching

Explanation

Question 112 of 156

1

112.Use the router console to view the configuration and answer the question.
International calls are also failing. Using the router configuration supplied, why are international calls failing?

Select one of the following:

A. Prefix should be 00
B. The character "T" cannot be used in a Pots dial pattern
C. The port should be 0/0/0:12
D. The destination pattern is missing a "0"

Explanation

Question 113 of 156

1

113.Which type of signaling does desktop control mode use to control a desk phone?

Select one of the following:

A. CTIQBE
B. SIP
C. XMPP
D. SCCP

Explanation

Question 114 of 156

1

114.Which four devices can be used to provide analog ports, traditional phones, and fax machines? (Choose four.)

Select one or more of the following:

A. Cisco VG224 Analog Voice Gateway
B. Foreign Exchange Station Voice Interface Card
C. Cisco High Density VoiceFax Network Module
D. Cisco ATA190 Analog Telephone Adapter
E. Cisco VG350 Analog Voice Gateway
F. Cisco Unified Border Element
G. Foreign Exchange Office Voice Interface

Explanation

Question 115 of 156

1

115.Which client supports Cisco Unified Presence?

Select one of the following:

A. Jabber
B. Lync
C. Skype
D. Quip

Explanation

Question 116 of 156

1

116.A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7. What is the most likely problem with this call?

Select one of the following:

A. Calculated packet loss is too high.
B. Average jitter is too high.
C. Network delay is too high.
D. Conceal seconds are too high.

Explanation

Question 117 of 156

1

117.Which options are two on-premise components of Cisco Unified Presence? (Choose two.)

Select one or more of the following:

A. Cisco Unified Communication Manager
B. Cisco Unified Contact Center Express
C. Cisco WebEx
D. Cisco Quality Management
E. Cisco Unified Contact Center Enterprise

Explanation

Question 118 of 156

1

118.An engineer is syncing Cisco Unity Connection with LDAP. Which two things should the engineer consider during this process? (Choose two.)

Select one or more of the following:

A. PINs and passwords are replicated from the LDAP database to Cisco Unity Connection database.
B. LDAP authentication must be configured and enabled.
C. There is no limit to the amount of LDAP filters that can be created.
D. SSL certificates from LDAP must be uploaded to Cisco Unity Connection.
E. LDAP synchronization must be configured and enabled.

Explanation

Question 119 of 156

1

119.In an effort to proactively manage IP telephony infrastructure, a network engineer wants to review usage reports that provide top five users, top five calls, and traffic summary. Which option describes where this information can be retrieved using Cisco Unified Communications Manager?

Select one of the following:

A. Navigate to Cisco Unified CM Administration > CDR Analysis and Reporting >System Reports > System Overview > Select desired reports.
B. Navigate to Cisco Unified Operating System Administration > Tools > System Reports > System Overview > Select desired reports.
C. Navigate to Cisco Unified Serviceability > Tools > CDR Analysis and Reporting > System Reports > System Overview > Select desired reports.
D. Navigate to Cisco Unified Reporting > Tools > System Reports > System Overview > Select desired reports.

Explanation

Question 120 of 156

1

120.Which two profile types are needed to enable a user for IM and Presence? (Choose two.)

Select one or more of the following:

A. Cisco Unified Communications Service
B. voicemail profile
C. Jabber profile
D. device profile
E. network access profile
F. service profile

Explanation

Question 121 of 156

1

121.An end user reports that conference calls are failing. Which fault domain should be investigated first?

Select one of the following:

A. IP phone
B. Cisco Unified Communications Manager Media Resources
C. voice gateways
D. network routers and switches

Explanation

Question 122 of 156

1

122.Which menu does a voice engineer use to create a phone user account in the Cisco Unified CME GUI?

Select one of the following:

A. Configure
B. Voicemail
C. Administration
D. Reports

Explanation

Question 123 of 156

1

123.An engineer is syncing Cisco Unity Connection with LDAP. Which three things should the engineer consider during this process? (Choose three.)

Select one or more of the following:

A. PINs and passwords are replicated from the LDAP database to Cisco Unity Connection database.
B. LDAP authentication must be configured and enabled.
C. There is no limit to the amount of LDAP filters that can be created.
D. SSL certificates from LDAP must be uploaded to Cisco Unity Connection.
E. LDAP synchronization must be configured and enabled.
F. Cisco Unity Connection supports integrations with OpenLDAP.

Explanation

Question 124 of 156

1

124.Which transport layer protocol is used when a Cisco Unified Presence client is searching for a contact in directory?

Select one of the following:

A. TCP
B. UDP
C. IMAP
D. HTTP

Explanation

Question 125 of 156

1

125.Which utility is recommended for a network administrator who must provision 300 users in Cisco Unified Communications Manager?

Select one of the following:

A. Batch Accounts Tool
B. Bulk Administration Tool
C. Bulk Accounts Tool
D. Batch Administration Tool

Explanation

Question 126 of 156

1

126.How many servers can be supported in a Cisco Unified Presence Server cluster environment?

Select one of the following:

A. 2
B. 4
C. 6
D. 8
E. 10

Explanation

Question 127 of 156

1

127.Which port is the default port for SCCP call signaling on Cisco Unified Communications Manager?

Select one of the following:

A. 2000
B. 2443
C. 5060
D. 5061

Explanation

Question 128 of 156

1

128.Which protocol is used to monitor active voice call quality?

Select one of the following:

A. RTCP
B. RTP
C. QoS
D. STP
E. SDP

Explanation

Question 129 of 156

1

129.Which two options are available when adding a user to Call Unity Express? (Choose two.)

Select one or more of the following:

A. GUI
B. CLI
C. BAT
D. TAPS
E. LDAP

Explanation

Question 130 of 156

1

130.Which navigation pane should be selected to view the CDR statistics?

Select one of the following:

A. Cisco Unified Serviceability
B. Cisco Unified CM Administration
C. Cisco Unified Reporting
D. Cisco Unified OS Administration

Explanation

Question 131 of 156

1

131.A Cisco Unified Communications administrator wants to implement Cisco IM and Presence for the company. If it is installed in IM-only user mode, which three services are supported for users? (Choose three.)

Select one or more of the following:

A. video calls support
B. third-party XMPP client support
C. presence support
D. Microsoft Lync support
E. Microsoft Office Communicator support
F. instant messaging support

Explanation

Question 132 of 156

1

132.Which configuration causes PSTN users to experience a fail tone for every other call when trying to
reach a particular number on Cisco Unified CME?

Select one of the following:

A. ephone-dn is not assigned to the ephone.
B. Duplicate ephone-dn is not assigned to the ephone.
C. ephone is not registered.
D. ephone does not exist for the ephone-dn.

Explanation

Question 133 of 156

1

133.Which option allows an engineer to deploy new firmware to a single phone, while reducing possible
impact?

Select one of the following:

A. Define a new firmware load on specific device. Save configuration and reset individual device.
B. Define load in device defaults. Reset Device Pool.
C. Upload firmware to TFTP server. Restart TFTP service.
D. Enable Peer Firmware Sharing.

Explanation

Question 134 of 156

1

134.Which two benefits does Cisco Unified IM and Presence Service bring to businesses? (Choose two.)

Select one or more of the following:

A. enhances productivity by using availability awareness and reduce communications delays
B. provides Enterprise IM capabilities, such as persistent chat, group chat, and IM history
C. provides and streamlines enterprise audio and video communications
D. enhances communications by providing multipoint conference capabilities
E. supports standard-based XMPP clients by supporting native SIP/SIMPLE and H.323 protocols

Explanation

Question 135 of 156

1

135.An engineer is configuring the Cisco Unified Communications Manager disaster recovery system.
Which three statements about the disaster recovery system are true? (Choose three.)

Select one or more of the following:

A. It requires the use of schedules for backups.
B. Backup files are encrypted using the cluster security password.
C. If the backup device is listed in a backup schedule, it cannot be manually deleted.
D. If the backup does not complete within 40 hours, the backup times out.
E. Archiving backups to tape drives is supported.
F. SSL is used between the master and local agents.

Explanation

Question 136 of 156

1

136.Which two components are needed before a user can be assigned to a Presence node? (Choose
two.)

Select one or more of the following:

A. Cisco Unified Communications Service
B. service profile
C. phone button template
D. mobility profile
E. device profile

Explanation

Question 137 of 156

1

137.A user would like all calls to be forwarded to voice mail. The user's phone is not set up with a soft key
for this feature. Which option accomplishes this configuration from within the Cisco Unified
Communication Administrator Directory Number configuration page?

Select one of the following:

A. Call Forward and Pickup Settings > Forward No Coverage External > Select voice mail check box
B. Call Forward and Pickup Settings > Forward Busy External > Select voice mail check box
C. Call Forward and Pickup Settings > Forward All > Select voice mail check box
D. Call Forward and Pickup Settings > Forward Unregistered External > Select voice mail check box

Explanation

Question 138 of 156

1

138.A user reports that when they receive a voicemail on their phone, they do not receive it in their email
as well. Which feature on Cisco Unity Connection should be checked?

Select one of the following:

A. Cisco Unified Messaging Service
B. Enterprise Parameters
C. Roles
D. Message Waiting Indicators
E. Alternate MWI

Explanation

Question 139 of 156

1

139.An engineer is using Cisco Jabber. Instant messages are transported through which protocol?

Select one of the following:

A. SIP
B. XMPP
C. H.323
D. SCCP

Explanation

Question 140 of 156

1

140.Which menu should be used to create a username and password in the Cisco Unified CME GUI?

Select one of the following:

A. configure > pilot number
B. configure > extension
C. configure > phones
D. configure > system parameters

Explanation

Question 141 of 156

1

141.Which IM and Presence chat feature allows for an always-available chat room that remains active,
even if all of the participants leave the chat?

Select one of the following:

A. Personal
B. Group
C. Persistent
D. Ad-hoc

Explanation

Question 142 of 156

1

142.A single user receives a high amount of inbound voice messages and checks them only via email.
The user cannot receive or send messages as the mailbox is full. Which option provides a permanent
solution to this problem?

Select one of the following:

A. message aging policies
B. mailbox size quota
C. multiple mailbox stores
D. call-routing rules
E. restriction tables

Explanation

Question 143 of 156

1

143.DRAG DROP

Select one of the following:

Drag
Drop

Explanation

Question 144 of 156

1

144.Which three methods can an engineer use to create users in Cisco Unity Connection? (Choose
three.)

Select one or more of the following:

A. Local
B. Cisco Unified Presence Server
C. Cisco Unified Communications Manager
D. LDAP
E. TMS
F. Outlook

Explanation

Question 145 of 156

1

145.An engineer receives a report that Cisco Unified Communications Manager is not responding. The
engineer needs to use RTMT to check errors. Which menu path should the engineer follow to install
RTMT?

Select one of the following:

A. System Settings > Plugins > RTMT
B. Unified Communications Serviceability > Downloads > RTMT
C. Application > Plugins > RTMT
D. System > Plugins > RTMT

Explanation

Question 146 of 156

1

146.Which profile must be added to the end user profile when enabling an end user for Cisco Unified
Presence?

Select one of the following:

A. Device profile
B. UC service profile
C. Extension mobility profile
D. SIP profile

Explanation

Question 147 of 156

1

147.A user registered to Cisco Unified Communications Manager wants their cell phone to ring
simultaneously with the IP phone. Which three configuration points must be configured to achieve this
configuration? (Choose three.)

Select one or more of the following:

A. Enable Mobile Voice Access.
B. Create Remote Destination Profile.
C. Create Remote Destination.
D. Enable Single Number Reach.
E. Create Application Dial Rule.
F. Enable Call Forwarding.

Explanation

Question 148 of 156

1

148.Which three network elements are crucial when deploying VoIP devices? (Choose three.)

Select one or more of the following:

A. Round-trip time
B. QoS markings
C. Bandwidth
D. Ethernet
E. Fibre
F. Token ring

Explanation

Question 149 of 156

1

149.Which two options are configured on the directory number configuration page within Cisco Unified
Communications Manager Administrator? (Choose two.)

Select one or more of the following:

A. partition
B. MAC address
C. auto answer
D. softkey template
E. common device configuration
F. max calls

Explanation

Question 150 of 156

1

150.CDR/CMR Reporting is being enabled on Cisco Unified Communications Manager. As part of this
process, which two service parameters must be activated? (Choose two.)

Select one or more of the following:

A. Cisco CAR Web Service
B. CDR Enabled Flag
C. Cisco Serviceability Reporter
D. Call Diagnostics Enabled
E. Statistics Enabled

Explanation

Question 151 of 156

1

151.An engineer receives an isolated report that the customer can make calls successfully from an IP
phone to other IP phones, but receives an error recording when attempting to call someone over the
PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps
should the network engineer take to begin troubleshooting? (Choose two.)

Select one or more of the following:

A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN
again.
B. Check the region used by the IP phone in Cisco Unified Communications Manager.
C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator.
D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications
Manager.
E. Check the gateway to determine which codec is being used by the appropriate dial peer.

Explanation

Question 152 of 156

1

152.Which two options are configured on the phone configuration page within Cisco Unified
Communications Manager Administrator? (Choose two.)

Select one or more of the following:

A. device pool
B. auto answer
C. partition
D. voice-mail profile
E. MAC address

Explanation

Question 153 of 156

1

153.Which Cisco Unity Connection user field is used to map to an LDAP directory?

Select one of the following:

A. SMTP Address
B. Last Name
C. Alias
D. Display Name

Explanation

Question 154 of 156

1

154.A networking administrator needs to add a new user in Cisco Unified Communications Manager.
Where must the administrator navigate to accomplish this task?

Select one of the following:

A. Device Association
B. User Management
C. Application
D. Application User

Explanation

Question 155 of 156

1

155.The receptionist has a Cisco 7965 phone with 24-button side-car configuration. The sidecar button of
the phone does not light up when the line is in use. Which phone configuration is missing?

Select one of the following:

A. Subscriber calling search space
B. Location
C. BLF audible alert setting
D. Phone button template

Explanation

Question 156 of 156

1

156.Which component is needed to facilitate the connection between Cisco Unified Communications
Manager and Cisco Unified Presence Server?

Select one of the following:

A. SIP trunk
B. H.323 gateway
C. Gatekeeper
D. MGCP gateway
E. Cisco Unified Border Element

	Created by Mario Pérez Ramos over 7 years ago

Implementing Cisco Collaboration Devices v1.0

Question 1 of 156

1.Which four actions can be selected with the Bulk Administration Tool in Cisco Unity Connection? (Choose four.)

Select one or more of the following:

Explanation

Question 2 of 156

2.Users report that no phone numbers are listed in the corporate directory, but the employee names are listed. Which option must be verified in Cisco Unified Communications Manager Administration to display the directory numbers?

Select one of the following:

Explanation

Question 3 of 156

3.An end user is running Cisco Jabber on the desktop. Which two icons must be selected to make a video call? (Choose two.)

Select one or more of the following:

Explanation

Question 4 of 156

4.An engineer wants to ensure that Cisco Jabber clients can communicate with instant messaging clients who are not registered to the same Jabber cluster. Which technology meets this requirement?

Select one of the following:

Explanation

Question 5 of 156

5.A network engineer must set up an end-user account for a SIP device to use for authentication. Which end-user information is used for SIP authentication?

Select one of the following:

Explanation

Question 6 of 156

6.Use the exhibits below to answer the question. A new phone has been added to the Cisco Unified Communications Manager, but is not registering properly. What is causing this failure?

Select one of the following:

Explanation

Question 7 of 156

7.Which scenario allows user A in partition X to call user B in Cisco Unified Communications Manager?

Select one of the following:

Explanation

Question 8 of 156

8.Which two items must first be configured before users can be added into Unity Connection via the Bulk Administration Tool? (Choose two.)

Select one or more of the following:

Explanation

Question 9 of 156

9.Which Cisco Unified Communications Manager plug in allows administrators to proactively monitor the overall health of their Cisco cluster?

Select one of the following:

Explanation

Question 10 of 156

10.What is the interface type that you should use to connect a PSTN analog line to the VoIP network?

Select one of the following:

Explanation

Question 11 of 156

11.Which four fields must an administrator complete to create a new user in Cisco Unity Connection? (Choose four.)

Select one or more of the following:

Explanation

Question 12 of 156

12.An engineer receives a service ticket because a user cannot log into Cisco Unified CM User Options. Where can the engineer verify that the user account is active?

Select one of the following:

Explanation

Question 13 of 156

13.Which Cisco Unified CME GUI menu option is used to navigate to the screen used to add or change a user name or password using the Cisco Unified CME GUI interface?

Select one of the following:

Explanation

Question 14 of 156

14.What is the maximum number of digits that an ephone PIN can have to allow after-hour exempt calling privileges?

Select one of the following:

Explanation

Question 15 of 156

15.Which Cisco Unified Communications Manager system report shows high and low call volume patterns?

Select one of the following:

Explanation

Question 16 of 156

Select one of the following:

Explanation

Question 17 of 156

17.A voice engineer is moving an IP phone from one secure Cisco Unified Communications Manager cluster to another. The phones are not registering to the new cluster. Which task resolves this issue?

Select one of the following:

Explanation

Question 18 of 156

18.An engineer needs to block any outbound calls to specific numbers. Which dial plan element is used to restrict called numbers?

Select one of the following:

Explanation

Question 19 of 156

19.Use the router console to view the configuration and answer the question. Emergency calls from a Branch router phone is failing. From the router configuration information provided, why is this call failing?

Select one of the following:

Explanation

Question 20 of 156

20.An administrator wants to verify that a new PRI is properly connected to the PSTN status. Which Layer 2 status should be seen?

Select one of the following:

1.Which four actions can be selected with the Bulk Administration Tool in Cisco Unity Connection?
(Choose four.)

2.Users report that no phone numbers are listed in the corporate directory, but the employee names are
listed. Which option must be verified in Cisco Unified Communications Manager Administration to display
the directory numbers?

3.An end user is running Cisco Jabber on the desktop. Which two icons must be selected to make a video
call? (Choose two.)

4.An engineer wants to ensure that Cisco Jabber clients can communicate with instant messaging clients
who are not registered to the same Jabber cluster. Which technology meets this requirement?

5.A network engineer must set up an end-user account for a SIP device to use for authentication. Which
end-user information is used for SIP authentication?

6.Use the exhibits below to answer the question.
A new phone has been added to the Cisco Unified Communications Manager, but is not registering
properly. What is causing this failure?

8.Which two items must first be configured before users can be added into Unity Connection via the Bulk
Administration Tool? (Choose two.)

9.Which Cisco Unified Communications Manager plug in allows administrators to proactively monitor the
overall health of their Cisco cluster?

11.Which four fields must an administrator complete to create a new user in Cisco Unity Connection?
(Choose four.)

12.An engineer receives a service ticket because a user cannot log into Cisco Unified CM User Options.
Where can the engineer verify that the user account is active?

13.Which Cisco Unified CME GUI menu option is used to navigate to the screen used to add or change a
user name or password using the Cisco Unified CME GUI interface?

14.What is the maximum number of digits that an ephone PIN can have to allow after-hour exempt calling
privileges?

15.Which Cisco Unified Communications Manager system report shows high and low call volume
patterns?

17.A voice engineer is moving an IP phone from one secure Cisco Unified Communications Manager
cluster to another. The phones are not registering to the new cluster. Which task resolves this issue?

18.An engineer needs to block any outbound calls to specific numbers. Which dial plan element is used to
restrict called numbers?

19.Use the router console to view the configuration and answer the question.
Emergency calls from a Branch router phone is failing. From the router configuration information provided,
why is this call failing?

20.An administrator wants to verify that a new PRI is properly connected to the PSTN status. Which Layer
2 status should be seen?

22.On the PSTN gateway, a network engineer runs sh isdn status and finds the Layer 2 state of each
interface to be "TEI_ASSIGNED". What is the status of PSTN connectivity from this gateway?

24.Which Cisco Unified Communications Manager device report provides key information to determine if
an additional gateway is needed?

25.An end user is experiencing performance issues with their IP phone. Which phone feature could the
administrator configure to allow the end user to notify them when issues occur?

26.A field technician must reset a single 7965 IP phone so that it will be discovered on the network again
and request an IP address from DCHP. Which steps should the network engineer provide?

27.User A needs to have a line shared on the user B phone. Both phones register with Cisco Unified
Communications Manager. Which method can be used from Cisco Unified Communications Manager
Administration web pages to configure a shared line on the user B phone?

28.An engineer is adding user accounts to Cisco Unity Connection and needs to limit the maximum length
of messages. Which aspect defines this limit when adding new accounts?

31.Which three locations can an administrator import from to create users on Cisco Unity Connection?
(Choose three.)

32.Which describes how to provide a third directory number button and a BLF speed dial for twelve of the
Cisco Unified IP Phone 7965?

33.Use the router console to view the configuration and answer the question.
When a call is placed from the Branch Router phone to the PSTN number of 914085551212, the call is
failing. What dial-peer is supposed to be used and why is the call failing? Select 2 (two)

34.A user is required to answer voicemail for two lines but would like them to be filtered to only one
mailbox. How can you accomplish this request?

35.Which two user types are available to a voice engineer adding a user in Cisco Unity Connection?
(Choose two.)

36.What is one advantage of importing Cisco Unity Connection users from Cisco Unified
Communications Manager?

37.An engineer is adding four cordless analog phones to Cisco Unified Communications Manager. Which
solution best meets this requirement?