Palermo’s
Law

Production Processes:
Value creation

Internal Customers

Internal Customers

Internal Customers

Internal Customers

Internal Customers

Internal Customers

Internal Customers

Empowerment

Empowerment

Empowerment

Empowerment

Empowerment

Empowerment

Empowerment

Job Enlargement 

Two types of organization structures from structural contingency: 

Natural Work Team 

Virtual Team

Individuals in
Six Sigma Projects and their roles

Individuals in
Six Sigma Projects and their roles

Individuals in
Six Sigma Projects and their roles

Workforce
Engagement

Gainsharing

Effective Employee
Recognition and Rewards

Participation in quality-based initiatives

Participation in quality-based initiatives

Participation in quality-based initiatives

Participation in quality-based initiatives

Participation in quality-based initiatives

Participation in quality-based initiatives

Participation in quality-based initiative

Participation in quality-based initiatives

First category in the Baldrige Award.

Transformational Leadership Behavior

Transformational Leadership Behavior

Situational Leadership Model

Situational Leadership Model

Situational Leadership Model

Active Management
by Exception

Active Management
by Exception

Frequent error during the
implementation of a
performance & excellence initiative.

Six stages of a quality life cycle.

Six stages of a quality life cycle.

Six stages of a quality life cycle.

Six stages of a quality life cycle.

Knowledge Assets

Internal Benchmarking:

Single Loop Learning

Single Loop Learning