Jessica Powell
Quiz by , created more than 1 year ago

General Educational Development Certificate Virtual Training (Hotline and Virtual Office) Quiz on Virtual Office, created by Jessica Powell on 17/07/2017.

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Jessica Powell
Created by Jessica Powell almost 7 years ago
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Virtual Office

Question 1 of 3

1

In order to effectively manage the OWA Virtual Office, what should teachers be logged into?

Select one or more of the following:

  • Blackboard inside the Citrix portal

  • Cisco Jabber

  • Genius/V2 Hotline Account

  • Cisco Finesse

Explanation

Question 2 of 3

1

What are some best practices to follow while in the Virtual Office?

Select one or more of the following:

  • Be professional, respectful, and remember FERPA during sessions.

  • Conduct office hours in a quiet location and avoid distractions that will detract from student engagement.

  • Make sure your mic is on for audio and off when you don’t want audio.

  • If you are having technical issues during the middle of a session, send a chat message to the student to inform him/her what is going on, or post a message on the whiteboard.

  • Ignore students if they're not on your roster.

Explanation

Question 3 of 3

1

What are some of the necessary skills needed when in the Virtual Office?

Select one or more of the following:

  • Ability to use Breakout Rooms

  • Ability to create new virtual offices

  • Ability to promote users to Moderators

  • Ability to enable/disable participants’ rights

  • Ability to share content/files in Bb Ultra

Explanation

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