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Derya van Berkel
Quiz by Derya van Berkel, updated more than 1 year ago
Derya van Berkel
Created by Derya van Berkel almost 6 years ago
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Question 1

Question
Apple introduced Face ID in 2017, a facial recognition feature that generates a 3D depth digital map of the iPhone owner's face. The Face ID replaces the Touch ID fingerprint sensor and is used to unlock the iPhone. In this case, which kind of change is produced
Answer
  • First-order change
  • Second-order change
  • Third-order change
  • Fourth-order change

Question 2

Question
In the context of airport operations, which of the following is an example of the process element of a modern information system?
Answer
  • Airline check-in procedures
  • Airport gate agents
  • The reporting relationships between security agents and supervisors
  • Check-in kiosk that print boarding passes

Question 3

Question
When an IT innovation is introduced, what happens when this generates a second-order change?
Answer
  • The structure is modified generating change in the processes
  • The people change the way they performed a process
  • The IT modifies how an existing process is performed by affecting the individuals who perform it
  • The IT modifies the organizational structure

Question 4

Question
Organization design, report and relationships within an information system are examples of which component?
Answer
  • Process
  • Technology
  • People
  • Structure

Question 5

Question
There can be discrepancies between official business process and the informal steps employees take to complete a business activity
Answer
  • True
  • False

Question 6

Question
Which of the following managerial actions appears doubtful when seeking information system success?
Answer
  • Observe the implicit or explicit rules that govern relationships between the people involved in the IS
  • Adopt the most innovative and cutting-edge Information Technology and let the IS (as a socio-technical system) adapt
  • Develop a genuine understanding of the people involve, such as their skills and motivation
  • Consider the implicit or explicit rules that govern the relationship between the people involved in the IS

Question 7

Question
ERP systems are for organization's internal processes
Answer
  • True
  • False

Question 8

Question
Business processes mostly run within a department (such as finance department, sales department,...)
Answer
  • True
  • False

Question 9

Question
An EIS provides support only for the primary activities of organizations
Answer
  • True
  • False

Question 10

Question
Marc Andreessen recently claimed that 'software programs the world'. What did he mean?
Answer
  • He meant that Machine Learning and IoT are critical for business success
  • He meant that the IT is pervasive in the world. As a consequence if you know programming you will have a job guaranteed
  • He meant that software is now the primary driver of success
  • He meant that the IT is pervasive in the world. As a consequence machines will take over programmers' jobs

Question 11

Question
One of your friends argues that you only need technical ability to get a job in IS. Is he right or wrong?
Answer
  • Wrong! You also need soft skills like teamwork to be successful
  • Right! IS jobs are mostly about technical skills
  • Wrong! You also need to have the right IT to match your skills
  • Wrong! Companies like people with better social abilities, and technical skills don't even matter

Question 12

Question
Which of these statements is true about the current state of information technology?
Answer
  • Non-profit organizations are not using IT just yet
  • IT is only important for software companies
  • IT is more affordable than ever before
  • IT is used exclusively by technicians in organizations

Question 13

Question
Your firm is developing a new customer database. You have assembled a team with: a database architect, three developers, two business analysts and a system analyst. You should add one more person from the following list. Who would you select?
Answer
  • Database administrator
  • Infrormation systems manager
  • Project manager
  • Network administrator

Question 14

Question
One of your (naive) friends who is enrolled in the college of business tells you: 'It is not important for me to understand IT and information systems.' What evidence could you use to convince him wrong?
Answer
  • The top 5 publicly traded companies are all technology companies, because the world's natural resources are scarce
  • The top 5 publicly traded companies are all technology companies, because everyone wants an iPhone
  • The top 5 publicly traded companies are all technology companies, because software is now a key driver of business success
  • The top 5 publicly traded companies are all technology companies, because everyone now has access to the internet

Question 15

Question
On-demand systems (e.g. SaaS) are typically easier to maintain than on-premise (traditional) systems
Answer
  • True
  • False

Question 16

Question
Information needs of upper levels are typically ......, ...... and .....
Answer
  • Scheduled
  • Detailed
  • Historical
  • Summarized
  • Forward looking
  • Unscheduled

Question 17

Question
ExIS helps increase effectiveness through horizontal integration
Answer
  • True
  • False

Question 18

Question
Which of the following tires (in a 4-tier architecture) would definitely not be influenced if the rules regarding 'approve order' task changes?
Answer
  • Tier 3 - Process logic
  • Tier 1 - Data logic
  • Tier 4 - Prestation logic

Question 19

Question
Mainframe and browser-based architectures are similar in terms of the positioning of the EIS logical layers.
Answer
  • True
  • False

Question 20

Question
With regard to the physical EIS architecture, the prestation logic is almost always on clients
Answer
  • True
  • False

Question 21

Question
Keeping company's confidential data is not an issue in SaaS type of EIS provisioning
Answer
  • True
  • False

Question 22

Question
SaaS systems have lower start-up costs, but annual payments may eventually be higher (than traditional ...)
Answer
  • True
  • False

Question 23

Question
Match the corrects CRM component that support the following function: Lead generation
Answer
  • Analytical CRM
  • Operational CRM
  • Executive CRM

Question 24

Question
Match the corrects CRM component that support the following function: Complaint management
Answer
  • Analytical CRM
  • Operational CRM
  • Executive CRM

Question 25

Question
Match the corrects CRM component that support the following function: Cross-selling
Answer
  • Analytical CRM
  • Operational CRM
  • Executive CRM

Question 26

Question
Value creation always returns benefits to the value creating firm
Answer
  • True
  • False

Question 27

Question
Which of the following about IT-dependent strategic initiatives can be exemplified by both Zara and Domino's cases?
Answer
  • They may depend cutting-edge and radical technologies
  • They may depend on mature technologies
  • What matters is the alignment between the strategy and the Information Systems

Question 28

Question
You received some information about a company: They renewed their entire technology infrastructure based on SAP solutions and they did this in an impressive duration of six months thanks to their established IT management skills. Which types of Information Resources are mentioned in this piece of information?
Answer
  • IT Assets
  • Both IT assets and Capabilities
  • IT Capabilities

Question 29

Question
Two propositions about Strategic IT are as follows: (I) Strategic IT implies the use of IT to attain a competitive advantage (II) Strategic IT implies the use of IT to sustain a competitive advantage. Which of the following is true?
Answer
  • Only II is correct
  • Only I is correct
  • Both I and II are correct

Question 30

Question
If the costs of switching from an organization's business to another is low, then the bargaining power of buyers with the organization is high.
Answer
  • True
  • False

Question 31

Question
Select the options that apply to Resource Based View on Strategy Formulation
Answer
  • The resources that with higher value and transferability are more strategic
  • The diversity in a firm's rare and valuable resources increases the number of it's competitive positions.
  • The exploitation of firm resources that match external opportunities is the essence of it
  • It includes only the elements for attaining competitive advantage

Question 32

Question
A footwear producer has started using POS terminals to capture information on what has sold and using this information to identify and realize efficiency gains in production. Accordingly, which activity of Porter's value chain has improved ?
Answer
  • Marketing & Sales
  • Human Resources
  • Outbound Logistics
  • Operations

Question 33

Question
Company X's competitive advantage position depends on the use of a simple and low-cost Business Analytics platform purchased from a software vendor. Their position is also sustainable because they can feed the platform with high quality and timely data thanks to their advanced Data Management skill that has developed over the years. This example best illustrates low- immitability of their IT resource.
Answer
  • Transferability
  • Immitabillity

Question 34

Question
Which of the following is not included in one of the three areas of digital transformation?
Answer
  • Infomation Technology Development
  • Customer Touch Points
  • Digital Globalization

Question 35

Question
3D printing technology is wiping out the traditional prototyping processes and products in many industries (e.g., manufacturing, health ). This effect can be described as...
Answer
  • Digital Disruption
  • Digital Transformation
  • Digital Innovation

Question 36

Question
Consider the following statements about IT Governance archetypes as discussed in Weill & Ross survey: (I) The Federal archetype is superior to Business Monarchy in all IT decision domains (II) Top performing companies leave the Architecture and Infrastructure Strategy related decisions to IT Professionals (III) The Anarchy archetype implies that IT is poorly governed Which of the following is correct?
Answer
  • I and III are true
  • Only III is true
  • II and III are true

Question 37

Question
Which of the following is an indicator of poor IT Governance
Answer
  • Some projects are not strategic
  • Some projects are managed jointly by multiple business units
  • The accountability for the project results are not assigned
  • In addition to central IT department, business units have their own IT teams

Question 38

Question
A CANVAS e-learning system will be rolled out in three months. One of the anticipated benefits is that students will be able to learn from digital resources on CANVAS anywhere anytime. Before roll-out all data from legacy systems should be migrated to CANVAS database. This migration in a Benefit Dependency Diagram should be modeled as a(n):
Answer
  • Business Change
  • Enabling Change
  • Investment Objective
  • IS/IT Enabler

Question 39

Question
You are preparing a Business Case for the Modernization of your company's Online Shipping Channel. Currently, the average customer product review is 3.8/5.0 and you believe this will increase after the modernization. Nevertheless, you can not estimate this change. What is the degree of explicitness class of this benefit?
Answer
  • Financial
  • Observable
  • Measurable
  • Quantifiable

Question 40

Question
Valuing an IT investment is difficult mainly for the reason that...
Answer
  • IT investments often add no real business value
  • Many IT investments are necessities and payback is hard to calculate
  • Increased customer satisfaction is not valued enough to justify costs

Question 41

Question
WalMart uses RFID tags to track movement of goods across its intense supply chain. One identifiable benefit is that pallets of goods no longer need to be manually logged by a worker when received. Instead, an information system automatically logs the goods as they arrive. This benefit is of type:
Answer
  • Work force levelling
  • Cessation
  • Innovation

Question 42

Question
Your company has decided to invest in the development of a business analytic software for two central business processes. (1). Lack of prior experience in analytic software development. (2) The immediate and very high adverse effects of the software interruptions on all processes, are the two risks you have identified. The risk categories best match to these risk in the respective order are:
Answer
  • IT Service Delivery - IT Solution Delivery
  • IT Value Enablement - IT Service Delivery
  • IT Solution Delivery - IT Service Delivery

Question 43

Question
In which Traditional SDLC phase is the following activity most likely to happen? "Vendor Selection"
Answer
  • Analysis
  • Operation & Maintenance
  • Implementation, Test & Deployment
  • Investigation
  • Design

Question 44

Question
In which Traditional SDLC phase is the following activity most likely to happen? "Fixing some reports and user-interface related issues"
Answer
  • Analysis
  • Implementation
  • Design
  • Investigation

Question 45

Question
In which Traditional SDLC phase is the following activity most likely to happen? "Redesign of some business processes"
Answer
  • Investigation
  • Analysis
  • Operation & Maintenance
  • Implementation, Test & Deployment

Question 46

Question
In which Traditional SDLC phase is the following activity most likely to happen? "Transform legacy data to new system data structure"
Answer
  • Design
  • Implementation, Test & Deployment
  • Investigation
  • Analysis
  • Operation & Maintenance

Question 47

Question
Which adaptation approach can be characterized by the following property? "Less likelihood of end-user resistance"
Answer
  • Chocolate
  • Vanilla

Question 48

Question
Which adaptation approach can be characterized by the following property? "Easier to maintain/upgrade the system"
Answer
  • Chocolate
  • Vanilla

Question 49

Question
Which adaptation approach can be characterized by the following property? "Adoption of industry standard processes"
Answer
  • Chocolate
  • Vanilla

Question 50

Question
Which transition approach is "likely to be the quickest one"?
Answer
  • Phased
  • Big-Bang
  • Parrallel

Question 51

Question
Which transition approach is "likely to be the most stressful for the functional implementation team"?
Answer
  • Phased
  • Big-Bang
  • Parrallel

Question 52

Question
Which of the following is not one of the principles of Agile EIS implementation approaches?
Answer
  • Deploy modules gradually
  • Full design before implementation
  • Follow the vanilla approach

Question 53

Question
Project manager have to balance between scope-quality, .... and ....
Answer
  • time, cost
  • time, amount of employees
  • amount of employees, cost

Question 54

Question
To which general PM process group does the following task belong? "Audit (review) the quality of the results (quality assurance)"
Answer
  • Initiation
  • Executing
  • Closing
  • Monitoring & Controlling
  • Planning

Question 55

Question
To which general PM process group does the following task belong? "Asses and plan for project risks"
Answer
  • Initiation
  • Executing
  • Closing
  • Monitoring & Controlling
  • Planning

Question 56

Question
What does the abbreviation WBS stand for?
Answer
  • Work Breakdown Structure
  • Workpackage Breakdown Structure
  • Work Breakdown System

Question 57

Question
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "take the final decision on the go-live date"?
Answer
  • Steering Committee
  • Functional Team
  • Technical Team
  • Sponsor/Owner
  • Functional team leader

Question 58

Question
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "Approve a major scope change"?
Answer
  • Functional/Process Team
  • Steering Committee
  • Change Management Team
  • Functional Consultant

Question 59

Question
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "Perform a specific training session for the project functional team about a specific functionality of the system"?
Answer
  • Technical Consultant
  • Change Management Team
  • Functional Consultant
  • Project Manager

Question 60

Question
Which of the following is not a PM's best practice?
Answer
  • Quick planning
  • End-user involvement
  • Taking management's commitment

Question 61

Question
Adding new junior project team members to a late project is likely to make it later
Answer
  • True
  • False

Question 62

Question
To which general PM process group does the following task belong? "Define project organisation'
Answer
  • Monitoring & Controlling
  • Planning
  • Executing
  • Closing

Question 63

Question
One important way of calming users' fears is with an aggressive ... program
Answer
  • Layoff
  • Replacement
  • Training
  • Vacation

Question 64

Question
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "Parameterize the ERP package in respect of the company's inventory replenishment policies"?
Answer
  • Functional Team
  • Steering Committee
  • Technical Team
  • Project Manager

Question 65

Question
Please consider the following table that shows a set of project tasks, together with the proceeding task(s) and the time it would take for each task to finish. Accordingly, what is the float (or slack) for task E
Image:
Rekenvraag+1 (binary/octet-stream)
Answer
  • 0
  • 1
  • 2
  • 3

Question 66

Question
Please consider the following table that shows a set of project tasks, together with the proceeding task(s) and the time it would take for each task to finish. Accordingly, what is the critical path? (in the form of X-Y-Z)
Image:
Rekenvraag+2 (binary/octet-stream)
Answer
  • B-A-F-G-H
  • B-A-E-D-G-H-
  • B-A-F-G
  • C-A-F-G-G

Question 67

Question
Which adaptation approach can be characterized by the following property? "Existing processes might be better supported"
Answer
  • Chocolate
  • Vanilla

Question 68

Question
In which Traditional SDLC phase is the following activity most likely to happen? "Configure the system parameters based on design"
Answer
  • Operation & Maintenance
  • Implementation
  • Investigation
  • Design
  • Analysis

Question 69

Question
In which Traditional SDLC phase is the following activity most likely to happen? "Upgrades and patches"
Answer
  • Analysis
  • Design
  • Implementation, Test & Deployment
  • Operation & Maintenance
  • Investigation

Question 70

Question
In which Traditional SDLC phase is the following activity most likely to happen? "Understanding the gap between the enterprise software system functionality and the business needs of the organisation"
Answer
  • Analysis
  • Implementation, Test & Deployment
  • Investigation
  • Design
  • Operation & Maintenance

Question 71

Question
Which adaption approach can be characterized by the following property? "Likely to be the longest"
Answer
  • Chocolate
  • Vanilla

Question 72

Question
Which transition approach is "likely to be the most effort intensive for the end-users"?
Answer
  • Phased
  • Big-Bang
  • Parrallel

Question 73

Question
Which transition approach would "fit better when system failures cannot be afforded"
Answer
  • Phased
  • Big-Bang
  • Parrallel
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