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Pega Business Architect Tests

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Pega Business Architect Pega Business Architect Quiz on Pega Business Architect Tests, created by Gerard Salvó Puigantell on 14/02/2022.
Gerard Salvó Puigantell
Quiz by Gerard Salvó Puigantell, updated more than 1 year ago
Gerard Salvó Puigantell
Created by Gerard Salvó Puigantell over 4 years ago
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Resource summary

Question 1

Question
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview. The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable. To meet this requirement, you apply a goal and deadline to the _______.
Image:
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Answer
  • Interview stage
  • Schedule Interview step
  • Case type
  • Schedule Interview process

Question 2

Question
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
Answer
  • Add a decision shape to the process.
  • Configure the stage to resolve the case.
  • Configure the case type to create temporary cases.
  • Add a Persist case step to the case life cycle.

Question 3

Question
Select the characteristic used to identify candidate rules to be delegated to business users.
Answer
  • Frequent changes are needed to continuously redefine the user experience.
  • Ownership of changes to delegated rules changes from work group to work group.
  • Changes to business conditions require that the rule be managed with IT intervention.
  • Changing business conditions require that the rule be managed without IT intervention.

Question 4

Question
Tom Jones' request for a credit card dispute is an example of which of the following?
Answer
  • A service
  • A case type
  • A case
  • A task

Question 5

Question
Which statements about the following case are true? (Choose two.)
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Answer
  • Stage 1 is a primary stage.
  • Stage 2 is an alternate stage.
  • Stage 1 is a resolution stage.
  • Stage 1 automatically transitions to Stage 2.
  • Stage 2 is a resolution stage.

Question 6

Question
Consider the following scenario: - During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview. - Next, an email invitation is sent to the candidate. - During the interview, the hiring manager captures notes from the discussion. - Finally, the candidate is assigned a technical exercise and the results are added to the case. Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose Two)
Answer
  • Schedule Interview
  • Notify Candidate
  • Ask Questions
  • Technical Exercise

Question 7

Question
Rulesets are primarily used _____________. (Choose two.)
Answer
  • to define and configure an application
  • to facilitate the migration of rules from one system to another
  • to support the creation of multiple versions of rules in an application
  • to specify the reusability of a rule

Question 8

Question
A______defines the look and feel of an application.
Answer
  • control
  • skin
  • format
  • mixin

Question 9

Question
Which two configuration are used for three bank account type option with single control . How do we configure so that user cant’ select more than one ? (Choose two.)
Answer
  • Drop down
  • Button
  • Checklist
  • Radion button

Question 10

Question
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
Image:
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Answer
  • The requirement changes to allow the parent case to continue before the child cases resolve. How do you configure the Wait steps for this requirement?
  • Configure the Wait step so users can choose to continue the parent case process regardless of child case status.
  • Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
  • Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
  • Configure the Wait step so that only one child case must resolve before the parent case can continue.

Question 11

Question
Which of the following statements is not true about the Definition of Ready?
Answer
  • The definition of ready (DoR) is defined by the lead business architect.
  • The definition of ready (DoR) is defined during the prepare phase.
  • Stories that do not meet the definition of ready (DoR) can progress to sprint planning.
  • Stories that meet the definition of ready (DoR) are approved by the product owner.

Question 12

Question
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the Case ID values so the case with the highest ID value appears at the top of the list and descends in order. How would you design the report definition to support this requirement?
Answer
  • For the Case ID property. select Highest to Lowest sort type.
  • For the Case ID property. select Count in the Summarize column.
  • Add a filter condition where Case ID is greater than one.
  • Make sure that the Case ID is the first column in the report.

Question 13

Question
You have a data page with customer data. The data page is configured to reload if it is older than one hour. Which of the following best describes when the data page will reload?
Answer
  • The data page reloads automatically one hour after it was created.
  • The data page reloads on the next access one hour after it was last accessed.
  • The data page reloads on the next access one hour after it was created.
  • The data page reloads automatically one hour after it was last accessed.

Question 14

Question
Which of the following are NOT declarative rule types? (Choose two.)
Answer
  • Constraints
  • Declare Expressions
  • Declare Validate
  • Declare Activities

Question 15

Question
A requirement defines what an application must do or satisfy to meet one or more ________?
Answer
  • Specifications
  • Objectives
  • Use Cases
  • User Stories

Question 16

Question
Which configuration informs a user by email when an assignment is added to the user's worklist?
Answer
  • Add a Send Email step to the process after the assignment to notify the assigned user.
  • Configure the case type to send assignment notifications to assigned users.
  • Configure a service level to send a notification to the assigned user.
  • Add a Send Notification step to the process after the assignment to notify the assigned user.

Question 17

Question
A government application provides field placeholder values to help users enter the correct dat a. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users. Which configuration applies the font styling requirement on the field placeholder values in the application?
Answer
  • Run a case type that uses the component and change the font on the view.
  • Update the existing Default theme text entry.
  • Upload a new application theme.
  • Add a new theme text entry to the application theme.

Question 18

Question
In a job application case, a hiring manager needs to receive an automatic email notification when the case reaches a Collect Work Sample assignment. How would you configure this correspondence requirement?
Answer
  • Node
  • Shared
  • Thread
  • Requestor

Question 19

Question
An experienced Pega business architect can apply their expertise __________.
Answer
  • during the analytical modeling phase only
  • throughout the entire development life cycle
  • during the descriptive modeling phase only
  • during the executable modeling phase only

Question 20

Question
Select the two correct statements about work items in Agile Workbench. (Choose Two)
Answer
  • User stories are the primary work items.
  • Feedback items are feature enhancement requests.
  • The development backlog includes user stories, bugs, and tasks.
  • Major bugs are typically deferred.

Question 21

Question
The following image is a page list presented in a nonlinear format that automatically adjusts based on screen size. The image is an example of _______.
Image:
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Answer
  • An inline dynamic layout
  • A table
  • A repeating grid layout
  • A repeating dynamic layout

Question 22

Question
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.
Answer
  • Make both loan request and credit check top cases.
  • Make credit check a child case of credit card request.
  • Make credit card request a child case of credit check.
  • Make credit check a spin-off case of credit card request.

Question 23

Question
You are assigned to a pega implementation project as a pega business architect. Which task are you expected to perform?
Answer
  • Organize the project Kickoff meeting.
  • Help to refine ahead of a sprint.
  • Identify the initial of case types.
  • Identify the scope of the initial release.

Question 24

Question
What type of step typically requires contextual instructions?
Answer
  • Send Email
  • Change stage
  • Collect information
  • Create Case

Question 25

Question
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment ls completed before the deadline?
Answer
  • Apply an urgency adjustment to the deadline interval.
  • Apply an urgency adjustment to the goal interval.
  • Add an escalation action to the goal interval.
  • Adjust the default assignment urgency.

Question 26

Question
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the _____ in the service level to 5 days.
Answer
  • goal
  • deadline
  • urgency
  • passed deadline

Question 27

Question
An insurance company offers personal property insurance. Jewelry is a special type of personal property. Jewelry coverage requires that the user managing the request is trained to appraise jewelry. Assignments for jewelry appraisals must go to skilled users. Which routing approach would you use?
Answer
  • Route requests to a decision table that routes the request to a work group in a location where there are users who have appraisal skills.
  • Route requests to a reporting manager who assigns the request to a user to ensure fast processing.
  • Route requests to a work group whose members have the skill rating parameters.
  • Route directly to users who are members of a work group that uses skill rating parameters

Question 28

Question
In the "Situational Layer Cake" where are the common modules more likely to be found?
Answer
  • Higher layers
  • Any layer
  • Middle layers
  • Lower layers

Question 29

Question
In App Studio, when is the earliest opportunity to configure a user view for a step in a case life cycle?
Answer
  • You can configure the user view for a step after you add that step to the case life cycle.
  • You can configure the user view for a step after you create the entire case life cycle.
  • You can configure the user view for a step before you start creating the case life cycle.
  • You can configure the user view for a step any time after you configure the pick list data types.

Question 30

Question
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim. How do you configure the resolve process to support this requirement?
Answer
  • Route an Approval step to the required parties.
  • Add a Send Email step as an optional action.
  • Add a Send Email step and include all required parties.
  • Route the email to all the recipients in a Collect Information step.

Question 31

Question
The Definition of Ready (DoR) is agreed during Prepare with the Scrum Master and is fixed for the remainder of project.
Answer
  • True
  • False

Question 32

Question
What will happen when the user submits CollectInfo? Examine the screenshot below for Validate rule A which is referenced in a flow action named CollectInfo:
Image:
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Answer
  • Validate rule A is executed if certain conditions are true, otherwise Validate rule B is executed
  • Validate rule A is executed, followed by Validate rule B
  • Validate rule A is overridden by Validate rule B
  • Validate rule B is executed only if Validate rule A fails

Question 33

Question
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a __________.
Answer
  • process that routes to the manager
  • change stage step to allow the employee to route to the manager
  • stage to route requests to the manager
  • step that routes to the manager

Question 34

Question
What are two ways you can add a table to a view? (Choose Two)
Answer
  • Add a table to a section used by the view.
  • Embed the table in the section used by the view.
  • Add a field group list to a view in App Studio.
  • Add the table column properties to a view in App Studio.

Question 35

Question
A prospective employee must pass a criminal background check before receiving an offer. When would you add a decision point to the workflow process?
Answer
  • Declining offer to prospective employee
  • Verifying prospective employees work references
  • Running a criminal background check
  • Offering job to prospective employee

Question 36

Question
How do you configure an action set on a button to clear user selections and then review the previous actions on the case?
Answer
  • First, configure a Click event with a Refresh action. Next, configure a Click event and a View History action.
  • First, configure a Click event with a Refresh action. Next, add a View History action to the event.
  • First, configure a Click event with a View History action. Next, add a Refresh action to the event
  • First, configure a Click event with a Refresh action. Next, configure a Double-click event and a View History action.

Question 37

Question
You are adding a field to your case type in which users must enter the day, month, and year they were hired before the user can submit the user form. The field type must enforce a date format. What two validation approaches would you use to meet the validation requirements? (Choose Two)
Answer
  • Use the Required option
  • Use the read-only option
  • Define the field type as a date
  • Add the word Required to the field label

Question 38

Question
An application includes the property .Employee.Dependent(2).DateOfBirth. The property mode of .Dependent(2) is a___________________.
Answer
  • PageGroup
  • ValueGroup
  • ValueList
  • PageList (Field Group List)

Question 39

Question
You need to fetch exchange rates that are updated on a daily basis from a web service and make them available in your application using a data page. Which scope would you select for the data page?
Answer
  • Simple
  • Node
  • Thread
  • Application

Question 40

Question
A Customer requests roadside assistance. The insurance company creates an Assistance Request case and this results in a creation of a Service Request case which is assigned to a Service provider. Which configuration is the best practice to copy all customer information from the Assistance Request case to the Service Request case?
Answer
  • Use a Data Transform.
  • Use a Declare Expression.
  • Use Data Propagation.
  • Use Case Calculations.

Question 41

Question
When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case _____________.
Answer
  • is moved to the next queue by the operator's action
  • remains in the queue until the operator commits an action
  • is moved to the operator's worklist awaiting action
  • is transferred to the next available operator's worklist

Question 42

Question
Consider the following user story: As a customer, I want to the able to cancel an open service request at any time. Select the configuration option that satisfies the user story.
Answer
  • Add a stage-only action to each stage in the case life cycle.
  • Add a case wide action to the case life cycle.
  • Configure the Cancel button on the user views to resolve the case.
  • Add an alternate stage to the case life cycle.

Question 43

Question
Automating decisions based on business logic enables________.
Answer
  • application users to focus on more nuanced decisions that require business expertise
  • architects to spend less time building the application
  • application users to mark a specific location for business exceptions that may arise in the process flow
  • architects to improve the performance of the application

Question 44

Question
After an auto accident claim is submitted, a claims adjuster is assigned to the case. The claims adjuster reviews the policy of the claimant to verify coverage. The claims adjuster then begins an accident investigation. If the claim is denied, an appeals process is initiated. When the investigation is complete, a determination of fault is made, and then the accident claim is settled. Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.
Image:
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Answer
  • Option A
  • Option C
  • Option B
  • Option D

Question 45

Question
A candidate's language skills are captured in a candidate case. What type of property is used to capture the candidate's language skill if the property reference is .Language(Spanish)?
Answer
  • Text
  • Value group
  • Page
  • SIngle value

Question 46

Question
A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment. To determine what type of routing to apply to each assignment, what question do you ask yourself?
Answer
  • Who should do the work?
  • Can the work be delegated to other users?
  • How long does the work take to complete?
  • Is any special correspondence needed?

Question 47

Question
Which of these rule types can be used in a flow to direct the processing of a case? (Choose Two)
Answer
  • Integrator
  • Flow Action
  • Transformer
  • Assignment
  • When

Question 48

Question
Which of the following steps provide easy configuration and maintainability of a savable data page for an existing data type? (Choose Three)
Answer
  • Set the data page definition edit mode to Savable.
  • Set the data page definition edit mode to Read-only.
  • Set the data page definition structure to List.
  • Set the data save options Save type to Database save.
  • Set the data save options Class.

Question 49

Question
Which statement best describes how to add a report to a report category?
Answer
  • Copy the report to the appropriate ruleset.
  • Reports are automatically added to the appropriate category.
  • Create a shortcut to the report in the desired category.
  • Reports cannot be added to a category.

Question 50

Question
User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page. How do you grant access to the My Cases page for User A?
Answer
  • Update User A to the same role as User B.
  • Add the My Cases page to the User A profile.
  • Update the User A account to access the same portal as User.
  • Add the My Cases page to the User A role.

Question 51

Question
What does the basic Text Area (pxTextArea) control do?
Answer
  • Presents the property as a single-line HTML text field, which provides an input or display area for text.
  • Presents the property as a multi-line HTML text field, which provides an input area for a large amount of text. Cannot be marked as `read-only'.
  • Presents the property as a multi-line HTML text field, which provides a presentation of text that is always a `read-only' display.
  • Presents the property as a multi-line HTML text field, which provides an input or `read-only' display area for a large amount of text.

Question 52

Question
A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
Answer
  • Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis.
  • Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
  • Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
  • Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

Question 53

Question
You are designing a travel plan application. A hotel booking step displays a form in which users select a hotel and enter their check-in and check-out dates. The application calculates and then displays the cost for the hotel room. The form also includes fields to select options, such as valet parking. at an extra cost. The application totals the cost for any selected options and adds that amount to the total room cost to equal the grand total. which is displayed in a field. Which two of the following properties would you use as the target properties? (Choose Two)
Answer
  • Price of each option
  • Total cost of option
  • Total cost for the hotel room
  • Number of days at the hotel

Question 54

Question
You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out?
Answer
  • The application runs the checked-out version of the rule, because that is the most up-to-date version of the rule.
  • The application cannot run because the rule is unavailable.
  • The application returns an error and stops processing the case, because the rule is unavailable for use.
  • The application ignores the checked-out version and uses the previous version in the application ruleset.

Question 55

Question
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?
Answer
  • Route requests to a skilled work group.
  • Route to a skilled member of a work group.
  • Route the request to a manager who assigns the agent.
  • Route to a work group based on the location.

Question 56

Question
Which statement best describes the difference between a local flow action and a connector flow action?
Answer
  • A connector flow action can be reused within a flow rule, while a local flow action cannot.
  • A local flow action can be reused within a flow rule, while a connector flow action cannot.
  • A connector flow action completes an assignment, while a local flow action does not.
  • A local flow action can be configured for a decision rule, while a connector flow action cannot.

Question 57

Question
Which two situations require a data type? (Choose Two)
Answer
  • A Date of account creation field is set to a default value of the current date.
  • Patient medical history is accessed from and written to an external system of record.
  • A Currency drop-down is populated with values from an external system of record.
  • A Work preference picklist is populated with two values: Full time and Part time.

Question 58

Question
The goal milestone in a service level defines that amount of time _______.
Answer
  • allowed for a user to advance to the next stage
  • allowed before an assignment is considered overdue
  • in which the case or step should be completed
  • in which the case or step must be completed

Question 59

Question
A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount. Select the case type relationship that satisfies the requirement.
Answer
  • Configure checkout request as a child case of hotel review.
  • Configure both checkout request and hotel review as top-level cases.
  • Configure hotel review as a parallel process to the checkout request.
  • Configure hotel review as a child case of the checkout request.

Question 60

Question
An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank. - If the credit score is unacceptable, the customer is notified of the result and the loan application is closed. - If the credit is acceptable, the loan application is forwarded to a loan officer for review. - If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing. - If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed. Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.
Image:
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Answer
  • Option A
  • Option B
  • Option C
  • Option D

Question 61

Question
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
Answer
  • Assign a new insurance claim to a case worker to process.
  • Phone a customer for additional information about the case.
  • Fax a new insurance claim to the auto repair shop.
  • Text the customer with status changes in an insurance claim.

Question 62

Question
A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so the cost center appears only once on the report and the requests are listed under cost center. How would you configure the report definition?
Answer
  • Filter the results so that only cost center and requests are included in the report
  • Use the requests column to group the results.
  • Summarize the requests column by count
  • Use the cost center column to group the results.

Question 63

Question
Which of the following scenarios leverages case life cycle design?
Answer
  • A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.
  • An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application.
  • A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.
  • A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.

Question 64

Question
How do you route an assignment so that any available member of the Finance department can perform the task?
Answer
  • Route the assignment to a work list.
  • Route the assignment to a work queue.
  • Route the assignment to the admin user ID.
  • Route the assignment separately to all members.

Question 65

Question
A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement?
Answer
  • Customer
  • Work queue
  • Interested individual
  • Owner

Question 66

Question
A _____________ rule allows us to set a property value automatically, whenever an input value changes.
Answer
  • Declarative Network
  • Declare Expressions
  • Property
  • Data Transform

Question 67

Question
You have a cleaning service booking application, CleanApp. You are creating a local data type, HomeCleaningPackages, and you want to leverage an existing data class, CleanApp - Data - CleaningPackages. When defining your data type, which option would you choose for asset reuse?
Answer
  • CleanApp Ul Pages class.
  • Organization data class.
  • Implementation data class.
  • CleanApp Work class.

Question 68

Question
When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process. What task do you perform to implement this requirement?
Answer
  • In the Employment Information process add a custom condition to test the card type.
  • In the Employment Information process add an Approve/Reject step to test the card type.
  • In the Employment Information process add a card type true/false field to a user view.
  • In the Employment Information process validate card type for continued processing.

Question 69

Question
An application references a data element found in the Work- class. How is this rule inherited by the application?
Answer
  • By applying directed inheritance.
  • By applying pattern inheritance.
  • By naming PegaRULES as the built-on application.
  • By adding the ruleset that contains the property to the application.

Question 70

Question
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled. Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
Answer
  • A view that presents the order status and delivery date details.
  • A view where the customer can enter their order number.
  • A view that presents the order status, delivery date details, and a map with the path the package has traveled.
  • A view that updates with order status and delivery date details when the customer enters the order number.

Question 71

Question
Select two ways you use Agile Workbench to add details to bug and feedback items. (Choose Two)
Answer
  • Use the integrated audio recording tool.
  • Use the integrated screen capture tool.
  • Record the bugs and feedback in the case life cycle step descriptions.
  • Use the integrated video recording tool.

Question 72

Question
Given the following scenario for property insurance claims, which type of decision rule should be used to configure the decision? After a property insurance claim has been filed, any claim that involves flood damage must be reviewed by a flood claim specialist before being sent to a claims adjuster. All other property insurance claims can be sent to the claims adjuster without this step.
Answer
  • When
  • Constraints
  • Decision Table
  • Declare Expressions

Question 73

Question
A report contains the following columns: Case ID (.pylD), Work Assignment Urgency (.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder (.Policyholder), and Case Status (.pyStatusWork). Which of the columns need to be optimized so the rule form does not produce a performance warning? (Choose Two)
Answer
  • Policy Holder
  • Work Assignment Urgency
  • Policy Number
  • Case Status
  • Case ID

Question 74

Question
Expense report processes require travel expense assignments be routed to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
Answer
  • To the user
  • To the user's work group
  • To the user's manager
  • To the user's work queue

Question 75

Question
As part of a purchase order case, after someone completes a purchase, a confirmation email is sent. How do you design the case life cycle to send the email?
Answer
  • As part of the case configuration
  • As part of the stage configuration
  • As a separate process step
  • As an alternate stage

Question 76

Question
Review the following Decision Table. If the credit score is 700 and the outstanding balance is 1500, which value will be returned?
Image:
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Answer
  • Level 1
  • Level 2
  • Level 3
  • Reject

Question 77

Question
Review the following Decision table. If the credit score is 800 and the outstanding balance is 1000, what is the result of the decision?
Image:
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Answer
  • Level 2
  • Level 1
  • Level 3
  • Reject

Question 78

Question
In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available. During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant. What is the best way to design routing so the correct interviewer is assigned the task?
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Answer
  • Route the job application to a specific queue using the Use business logic option.
  • Route the job application to a specific user using the Use business logic option.
  • Route the job application to an operator within a skilled group using the Specific user option.
  • Route the job application to an appropriately skilled operator using the Specific user option.

Question 79

Question
Consider the following user story: As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator. Which two questions help you define the fields for the user view? (Choose Two)
Answer
  • Do the fields about the operator need to be displayed in multiple languages?
  • How do the fields for the operator need to be displayed?
  • What fields does the account owner need to see to add an operator?
  • Will field information about the operator be stored in an external database?

Question 80

Question
pyWorkPage stores which type of information?
Answer
  • Information about the Pega server.
  • Information about a case.
  • Data cached from an outside system.
  • Information about the current operator.

Question 81

Question
While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited. How can the business stakeholder communicate this problem to the development team using Agile Workbench?
Answer
  • Create a story
  • Create a comment
  • Create a bug
  • Create a note

Question 82

Question
To meet this requirement you need to set the ___________ in the service level to 5 days.
Answer
  • urgency
  • passed deadline
  • goal
  • deadline

Question 83

Question
Which two of the following scenarios are good candidates for rule delegation? (Choose Two)
Answer
  • Password validation standards
  • Content of an entail confirming a customer submission
  • Business policies controlled by regularity compliance
  • The service level on expense reports

Question 84

Question
How does an application determine the default action for a user at an assignment?
Answer
  • The connector flow action with the greatest likelihood value is the default action.
  • The flow action that is associated with the "Default" connector type in the flow is the default action.
  • The connector or local flow action with the greatest likelihood value is the default action.
  • The connector or local flow action that appears first when listed alphabetically is the default action.

Question 85

Question
Which two of the following are benefits of following Pega, guardrails? (Choose Two)
Answer
  • Guardrails help developers build applications that are easier to maintain and have fewer defects.
  • Guardrails help managers create schedules for efficiently allocating developer resources.
  • Guardrails help project managers ensure that applications are completed on time.
  • Guardrails help developers to track compliance with Pega best practices.

Question 86

Question
Given this high-level view of a health assessment process: the patient is triaged by the receiving nurse and vital statistics are entered in the patient log the patient log and the patient are reviewed by the attending physician if necessary, additional tests are ordered the diagnosis and treatment plan are established Which step should be implemented as a subcase?
Answer
  • If necessary, additional tests are ordered
  • the diagnosis and treatment plan are established
  • the patient log and the patient are reviewed by the attending physician
  • the patient is triaged by the receiving nurse and vital statistics are entered in the patient log

Question 87

Question
When designing a case, it is recommended that each stage be decomposed into no more than ______ steps.
Answer
  • 5 to 9
  • 6 to 10
  • 10 to 15
  • 15

Question 88

Question
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly? (Choose Two)
Answer
  • Decimal
  • Picklist
  • Currency
  • Integer

Question 89

Question
Which of the following is a good example of a process improvement?
Answer
  • Automate a decision to determine whether or not an auto insurance claim represents a total loss.
  • Automatically route an assignment to a workbasket to allow the first-available claims adjuster to work on each claim.
  • Reduce a process to under 15 steps by combining three steps performed by two different people into one assignment.
  • Add a service level to an assignment to ensure that an adjuster reviews each claim and sets up and appointment within three days.

Question 90

Question
You are preparing to delegate a number of business rules. What three prerequisite actions must be taken before you can delegate the business rules? (Choose Three)
Answer
  • Ensure the delegated ruleset exists in the Production rulesets list.
  • Ensure a ruleset that will contain the delegated rules exists.
  • Ensure a ruleset exists for the users who will manage the delegated rules.
  • Ensure an access group exists for the users who will manage the delegated rules.
  • Ensure the delegated rules are added to a locked ruleset.

Question 91

Question
Case life cycle design is a model to ______________ and _______________. (Choose Two)
Answer
  • define processes and steps to implement the three necessary stages of work
  • define a structure to create, process, and resolve work
  • define the user interface appearance
  • define how work is completed for each specific customer request

Question 92

Question
How many shapes should a flow rule be limited to?
Answer
  • Five (5)
  • Twenty (20)
  • Ten (10)
  • Fifteen (15)

Question 93

Question
Which statement best describes the behavior observed when running a flow in draft mode?
Answer
  • Flows can be saved even if rules have not been configured for flow shapes
  • UI fields marked as required can be skipped when running the flow
  • Decision outcomes are chosen by the user if the decision rule cannot be found
  • Service levels are ignored when running the flow

Question 94

Question
Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?
Answer
  • Add an alternate stage to the case life cycle.
  • Add a stage with a start condition to the case workflow.
  • Add an assignment to the case life cycle.
  • Add an optional action to the case workflow.

Question 95

Question
Rulesets are used primarily for: (Choose Three)
Answer
  • Deploying rules
  • Granting access to the application
  • Denying access to the application
  • Organizing rules
  • Versioning rules

Question 96

Question
A parallel process is defined as________.
Answer
  • a process that is not part of the primary flow in the case life cycle
  • a process that executes in the context of the current case
  • a process that executes in the context of another process
  • a process that executes over the same time period as other processes

Question 97

Question
An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
Answer
  • Add a parallel process for vehicle claims in the accident claim resolution stage.
  • Add each vehicle claim as a child case of the accident claim.
  • Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
  • Add an optional process to pause the accident case until the vehicle claims are paid.

Question 98

Question
A data model consists of all of the following except ____________.
Answer
  • Object relationships
  • Data validation
  • Data objects
  • Attributes
  • Data types

Question 99

Question
Which of the following would be typical data stored in a Pega Data Source?
Answer
  • Insurance Policy Data
  • Delivery Options
  • Case Data
  • Customer Details

Question 100

Question
When creating a data page the requirement is to have the data cached and refreshed after 90 days, which refresh option is best suited to meet this requirement?
Answer
  • Reload Every 90 Days
  • Refresh Once Per Interaction
  • Reload if Older Than
  • 90 days auto-refresh

Question 101

Question
A home loan application requires application the legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?
Answer
  • Apply business logic to route a single assignment in the correct order.
  • Route an assignment to a work queue where both roles have access.
  • Create an approval process for each manager in parallel.
  • Create an approval step with cascading approval.

Question 102

Question
Select and move the Business Architect tasks to the Journey Centric Delivery project order column and place them in the correct order. Determine whether the given solution is correct.
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Answer
  • True
  • False

Question 103

Question
Select each application design requirement on the left and drag it to the appropriate design approach on the right. Determine whether the given solution is correct.
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Answer
  • True
  • False

Question 104

Question
The primary purpose of a service level is to __________.
Answer
  • help ensure timely completion of assignments
  • track assignment status over time
  • generate service level reports
  • assign cases to the appropriate case worker

Question 105

Question
In which of the following situations would you use a data transform? (Choose Two)
Answer
  • Execute a Flow Action
  • Copy data between pages
  • Set default values when creating a case
  • Create properties after the case has been created

Question 106

Question
In an insurance application, a claim case records the items of loss. Given the property reference Item 0f Loss(1).Description, itemOfLoss is a ______.
Answer
  • Page
  • Single value
  • Page list
  • Value list

Question 107

Question
Which flow shape is used to start a subflow from a main flow, and waits until the subflow completes before the main flow continues?
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Answer
  • Shape A
  • Shape B
  • Shape C
  • Shape D

Question 108

Question
Which statement best describes how a service level affects the urgency value of an assignment or a case?
Answer
  • When a given milestone is reached, the current urgency is checked. If it is greater than the value specified in that milestone, the assignment or case moves to the next milestone.
  • When a given milestone is reached, the urgency is set to the specified value in that milestone.
  • If the current urgency value is less than the urgency specified in the milestone, it is adjusted to the urgency value specified in that milestone otherwise, it remains the same.
  • When a given milestone is reached, the specified urgency is added to the current urgency value.

Question 109

Question
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?
Answer
  • Add an assignment to the case life cycle.
  • Add a stage with a start condition to the case workflow.
  • Add an alternate stage to the case life cycle.
  • Add an optional action to the case workflow.

Question 110

Question
You need to send an email to customers who are approved for a mortgage. The system automatically sends a preliminary approval to customers by email. How do you configure the case to achieve this behavior?
Answer
  • Configure a Collect Information step with read-only information, and then route the step to the customer.
  • Enable email notifications on the case type.
  • Add a Send Email step to the case life cycle after the Approval step.
  • Enable email notifications on the case type, and then add a Send Email step to the case life cycle after the Approval step.

Question 111

Question
A __________ displays the overall form for viewing a work item.
Answer
  • Layout
  • Flow Action.
  • Section
  • Harness

Question 112

Question
Which two of the following options are benefits of using skin inheritance? (Choose Two)
Answer
  • Child skins only need to customize in the parent skin.
  • In order to maintain consistency, child skins cannot modify formats and mixins from the parent skin.
  • Child skins can reuse mixins and formats from other child skins with the same parent.
  • Standard styles created in a parent skin are easier to maintain.

Question 113

Question
Select two benefits of adopting a rule delegation strategy. (Choose Two)
Answer
  • Adopting a rule delegation strategy enables business users and architects to focus on their specific tasks related to application development and maintenance.
  • Adopting a delegation strategy enables architects to limit the availability of application changes to specific users and access groups to manage application updates.
  • Adopting a delegation strategy can help deliver applications more quickly by incorporating business users in the development process.
  • Adopting a rule delegation strategy can help improve the business’ ability to adapt to changing business conditions.

Question 114

Question
The maximum number of stages in a case should be _________.
Answer
  • 7 ± 2
  • 5
  • 5 ± 2
  • 7

Question 115

Question
Section rules may be referenced by which flow shape?
Answer
  • Connector
  • Decision
  • None
  • Assignment

Question 116

Question
In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone. To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
Answer
  • Set the deadline to be the desired response time based on policy and sends notifications to both parties.
  • Set the deadline to be the required response time based on policy and send notifications to both parties.
  • Set the goal to be the desired response time based on policy and send notifications to both parties.
  • Set the goal to be the required response time based on policy and send notifications to both parties.

Question 117

Question
A Wait step may pause a case's processing until a predetermined time expires or _____________________________.
Answer
  • completion of the Assignment
  • a property's value exceeds a threshold
  • that case or dependent case(es) processing reaches a specific status
  • a subcase or spin-off case is created

Question 118

Question
Select the use case that requires an integration by using robotic process automation (RPA).
Answer
  • An order management application updates a customer profile in a legacy system that lacks an exposed API.
  • A service management application lists paint options sourced from a Pega Platform data object.
  • An online ordering application submits credit card information to a payment processor through a web service.
  • A drug trial management application submits trial data to a protected system through a secure connection.

Question 119

Question
A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose Three)
Answer
  • Provide notification to HR requesting urgency be increased.
  • Provide a local action to transfer the assignment to another queue.
  • Provide a field for urgency adjustment.
  • Provide a service level for the HR assignment.
  • Provide escalation action to HR and resolve the case.

Question 120

Question
A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?
Answer
  • Apply business logic to route a single assignment in the correct order.
  • Route an assignment to a work queue where both roles have access.
  • Create an approval step with cascading approval.
  • Create an approval process for each manager in parallel.

Question 121

Question
From the lleft, match the role to the studio that targets that role. Determine whether the given solution is correct?
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Answer
  • True
  • False

Question 122

Question
A customer views a product available in multiple color options. The customer must select only one color for each product. Which UI control allow a developer to present the user with all color choices at once, without prompting or clicking, while ensuring that the user can only select one of the color options?
Answer
  • Radio buttons
  • Text input
  • Drop-down
  • Check box

Question 123

Question
Match the correct Answer in box: Determine whether the given solution is correct?
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Answer
  • True
  • False

Question 124

Question
Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access. Which two questions help you define the fields for the user view? (Choose Two)
Answer
  • How do the fields for the temporary member need to be displayed?
  • What fields does the account owner need to see to be able to add a temporary member?
  • Will field information about the temporary member be stored in an external database?
  • Do the fields about the temporary member need to be displayed in multiple languages?

Question 125

Question
You want to engage business and IT resources to review the working models. What best practice helps accomplish this objective?
Answer
  • Pega Cloud®
  • Approval process
  • Guardrail compliance
  • Direct Capture of Objectives (DCO)

Question 126

Question
When completing a new rule form, the "Apply To" field represents what?
Answer
  • The other rules the new rule will apply to
  • The rules context, or scope, for the purpose of inheritance
  • The ruleset the rule applies to
  • The version of the rule

Question 127

Question
A help desk ticket case type is defined as follows: If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
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Answer
  • When the Triage stage completes
  • When the Process ticket step completes
  • When the Process ticket step starts
  • When Verify solution step starts

Question 128

Question
Drag the case type or data type name to the appropriate location in the data hierarchy. Determine whether the given solution is correct?
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Answer
  • True
  • False

Question 129

Question
Which two statements identify why you should automate correspondence? (Choose Two)
Answer
  • Automating correspondence allows you to advance a case.
  • Automating correspondence allows you to send timely communication.
  • Automating correspondence allows for sending consistent information to users.
  • Automating correspondence keeps all interested parties informed of the current status of a case.

Question 130

Question
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
Answer
  • A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
  • A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
  • An accountant wants to list the largest order for the last month, for each customer account.
  • A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.

Question 131

Question
You are configuring a declarative network that contains eleven declare expressions to calculate the interest rate for a home mortgage. For example, the target value Property Tax Assessment is used as a source value when calculating the Assessed Property Value. The declare expressions use target values from other expressions to calculate their target values. The field that displays the interest rate appears on the approval form. To improve performance, how can you reduce the number of calculations?
Answer
  • Apply the declare expression in the approval flow action.
  • Specify Property Tax Assessment as trigger event in the declare expression that calculates the total interest rate value.
  • Calculate the total interest rate value by adding all the declare expression target property values.
  • Specify whenever used in the total interest rate declare expression

Question 132

Question
The first stage of your process contains an assignment step. You need create a new custom user view with appropriate fields for this step. The quickest way to do this is via the__________.
Answer
  • Case Designer, Settings Tab
  • Case Designer, Workflow Tab
  • Case Designer, Data Model Tab
  • Case Designer, Views Tab

Question 133

Question
Which two of the following options is true about Directly Capture Objectives (DCO)? (Choose Two)
Answer
  • DCO is a methodology that ensures collaboration with the business and IT.
  • DCO is used during the Prepare phase to confirm and validate the three pillars of the microjourney.
  • DCO is only used for the documentation of user stories during the build phase.
  • The integration designer is an example of a visualization tool used in DCO.

Question 134

Question
A flow action typically references a ________.
Answer
  • Section
  • Layout
  • Harness
  • Cell

Question 135

Question
You use the Clipboard tool to perform which two tasks? (Choose Two)
Answer
  • Test whether a declarative expression properly calculates a target value.
  • Test case behavior by setting property values for an open case.
  • Review the current values of case data.
  • Test a rule to determine whether the rule executes correctly.

Question 136

Question
When you configure a multi-step form, where do you identify the navigation template?
Answer
  • At the process level
  • At the assignment level
  • At the stage level
  • At the case level

Question 137

Question
In a purchase order application, you have been asked to add an order total field that is used on multiple forms in the application. You want to make sure that whenever the input values change, the order total changes on all the forms. Which two of the following are reasons would you choose to use a declare expression rather than a data transform to calculate the value? (Choose Two)
Answer
  • A declare expression updates the total value on the forms when any form containing the field is submitted.
  • The system monitors input properties and determines when to update the target property values.
  • When updating a property that is calculated, you do not need to identify every calculation that updates any of the source values and manually recalculate them.
  • A declare expression calculates a specific value that is used on multiple forms.

Question 138

Question
What three questions should you answer to create effective correspondence? (Choose Three)
Answer
  • How often should you send correspondence?
  • Who is the user that receives the correspondence
  • when does the correspondence need to be sent?
  • Which email server should the correspondence use?
  • How will the correspondence be sent?

Question 139

Question
Consider this scenario: A new Expense submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10. The SLA starts when the assignment is created. It the goal elapses and the assignment is not yet completed, the assignment urgency is Increased by 10. If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10. If the passed deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10. In the Answer Area, select the urgency for each milestone. Determine whether the given solution is correct?
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Answer
  • True
  • False

Question 140

Question
Drag the data type description from the left to the blank rectanglle next to the appropriate sourcing option. Determine whether the given solution is correct?
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Answer
  • True
  • False

Question 141

Question
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval From the insurance agent who verified the claim. How do you implement this requirement so each approver can work independently?
Answer
  • Create an approval step with cascading approval.
  • Route to a workbasket where all three roles have access.
  • Create business logic to route to the different approvers.
  • Create three parallel processes with approval assignments.

Question 142

Question
A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship?
Answer
  • Make credit card request a child case of credit check.
  • Make credit check a spin-off case of credit card request.
  • Make both loan request and credit check top cases.
  • Make credit check a child case of credit card request.

Question 143

Question
Which of the following two sets represent action sets (event > action) in Pega Platform? (Choose Two)
Answer
  • Double-click > Scan barcode/QR code
  • Run data transform > Enter
  • Tab key > Add new work
  • Open mobile app > Focus

Question 144

Question
The Organization layer is the only layer in which you find technical assets.
Answer
  • True
  • False

Question 145

Question
Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)
Answer
  • Configure the stage to resolve the case in the stage properties panel.
  • Configure automatic stage transitioning in the stage contextual property panel.
  • Add a Change Stage step.
  • While running a case, use the Actions menu to change the stage.

Question 146

Question
Select each use case on the left and drag it to the appropriate router on the right. Determine whether the given solution is correct?
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Answer
  • True
  • False

Question 147

Question
A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly. How do you satisfy this requirement?
Answer
  • Define a declare expression for the total cost field.
  • Add a When condition to the room selection step.
  • Apply a Disable when condition to the total cost field.
  • Configure a field group list for all the room types.

Question 148

Question
An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role. How do you satisfy this security requirement?
Answer
  • Update the Author role to include the required analyst reports.
  • Add the analyst to the Manager role.
  • Create a new Analyst role with the required access.
  • Add the analyst to both the Author role and the Case Manager channel interface.

Question 149

Question
You are configuring a standard email to automatically be sent to loan applicants informing them that their loan has been approved. The requirement states that the email must include values for the applicants name, the loan office, and the loan amount. The email must also include content stating the loan's terms and conditions, which is regularly updated. The content is in a paragraph rule shared by other standard emails throughout the organization. How would you configure your email?
Answer
  • Add the applicant name, loan office, and loan amount properties. Also, copy and paste the paragraph content into your email.
  • Add placeholder text for the applicants name, loan office, and amount. Also. Insert the paragraph rule.
  • Add the applicant’s name. Loan office. And loan amount properties. Also, insert the paragraph rule.
  • Add the applicant name and loan office properties. Include correspondence fragment that contains a link to the organization's website page that contains loans and conditions.

Question 150

Question
In Designer Studio, the Application Explorer displays ____________________.
Answer
  • the data structure only
  • the class structure only
  • the class tree and rules organized by the classes they apply to
  • all the rules used by all applications

Question 151

Question
What can the application menu in the Designer Studio be used for?
Answer
  • To switch between application and design modes
  • To open the application view in a new window
  • To switch to a different application
  • To document applications

Question 152

Question
Which two of the following options is true about the technical design during Prepare? (Choose Two)
Answer
  • The application structure should be organized to support automated testing during the Prepare phase.
  • Technical considerations include confirming user personas.
  • Coproduction resources lead the technical design during Prepare
  • The technical design considerations to be confirmed during Prepare are authentication scheme, access groups/roles, and organization structure.

Question 153

Question
A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update?
Answer
  • At the end of the step
  • At the end of the process containing the step
  • Case status cannot update automatically
  • At the beginning of the step

Question 154

Question
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum. Which three of the following statements are true? (Choose Three)
Answer
  • New customer obtains troubleshooting assistance by using a call center is a journey
  • New customer obtains troubleshooting assistance by using a call center is a microjoumey
  • Customer obtains troubleshooting assistance is a journey
  • Customer obtains troubleshooting assistance is a microjoumey
  • Experienced customer obtains troubleshooting assistance by using the online forum is a journey
  • Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

Question 155

Question
A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires that appraisals be assigned to offices based on the home's location. For example, home appraisals for Boston are assigned to a New England office work queue. Which routing approach supports this requirement?
Answer
  • Route the assignment based on appraiser role.
  • Route the assignment to the correct work queue based on business logic.
  • Route the assignment based on appraiser skills.
  • It is not possible to support this requirement. The router must define a specific work queue.

Question 156

Question
In a help desk application, you have the following requirement: The Customer Support Representative must response to a help desk ticket within 4 hour after a customer submits a ticket. Where do you configure the service level to meet this requirement?
Answer
  • The stage
  • The step
  • The case type
  • The process

Question 157

Question
The Pega Business Architect’s main focus is on which of the following? (Choose three)
Answer
  • Business value assessment
  • Communications with project sponsors and stakeholders
  • Rule re-usability
  • Design integrations with external applications
  • Portal design and implementation
  • Business benefits

Question 158

Question
Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)
Answer
  • A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
  • An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
  • A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
  • A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.

Question 159

Question
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed intervals?
Answer
  • The user is notified that the maximum urgency value has been reached.
  • Urgency value remains at 100, but other service level processing continues.
  • Urgency value continues to increment as configured.
  • Service level processing is halted until the assignment is completed.

Question 160

Question
Which of the following flow shapes should be used to route a work item?
Answer
  • Router
  • Utility
  • Decision
  • Assignment

Question 161

Question
Verifiability of a requirement means the requirement _____________.
Answer
  • must include information that establishes a testable condition
  • clearly defines all the information necessary to describe the feature or behavior desired
  • must be well documented and concise
  • has been agreed upon by both business and IT leadership

Question 162

Question
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements.
Answer
  • Use a validate rule to verify the Date account opened is in the past.
  • Use a calendar control to verify the Date account opened is in the past.
  • Use a pick list control to verify the Date account opened is in the past.
  • Use a when rule to verify the Date account opened is in the past.

Question 163

Question
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart. Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
Answer
  • Configure the tenant name as a basic condition.
  • Configure a time period for the request date as a weighted condition.
  • Configure the request type as a weighted condition.
  • Configure the apartment address as a weighted condition.
  • Configure the apartment address as a basic condition.

Question 164

Question
You want to capture the delivery method for a purchase request. The options are Standard, Premium, or Next Day. You use the Data Model tab to create the property. How would you define the list with the delivery options?
Answer
  • Picklist
  • Radio button
  • Text (paragraph)
  • Field group (list)

Question 165

Question
During a DCO session, flows, connectors, and flow shapes are linked to the corresponding ___________.
Answer
  • specification
  • requirement
  • business objective
  • case type

Question 166

Question
Which is a benefit of using multi-step forms?
Answer
  • Helps a single user complete complex tasks by presenting multiple screens in a logical sequence
  • Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step
  • Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process
  • Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process

Question 167

Question
The clipboard is a _________________ tool and is unique to each _________________?
Answer
  • diagnostic, case
  • server-side, user session
  • client-side, user session
  • case, application

Question 168

Question
A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life insurance underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?
Answer
  • Route the assignment to the correct work queue based on business logic.
  • Route the assignment to the correct work queue using skill-based routing.
  • Route the assignment to a specific underwriter based on business logic.
  • Route the assignment to the correct work queue using an authority matrix

Question 169

Question
A form lists a group of recreational activities users can select when booking a vacation. One column lists the activity name, a second column provides the check box for activity selection, and a third column displays a thumbnail image of the activity. When viewed on a small screen, you do not need to display the images. What three configuration steps would you take to support this requirement? (Choose Three)
Answer
  • set the image column to other importance.
  • set the check box column to secondary importance.
  • set the activity name column to primary importance.
  • Set the activity name and check box columns to primary importance.
  • Set the check box column to primary importance.

Question 170

Question
An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order. How do you configure the approvals in the application?
Answer
  • Add the manager approval to an alternate stage in the case life cycle.
  • Configure a parallel process for each of the required approvals.
  • Configure a single cascading approval based on an authority matrix.
  • Add an optional process to each approval in the appropriate stage.

Question 171

Question
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you design the report?
Answer
  • Create a filter for each cost center and count the case IDs.
  • Summarize the regional cost centers by count.
  • Summarize the case ID column by count.
  • Define a function for the cost center column to total the case IDs.

Question 172

Question
You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?
Answer
  • Group the case ID column.
  • Summarize the case ID column.
  • Summarize the manager name column.
  • Group the manager name column.

Question 173

Question
You are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections. Which two configuration options perform the correct assignment routing? (Choose Two)
Answer
  • Configure all assignments to route to the service manager who then assigns the tasks to the specific team.
  • Configure single level approval routing to a supervisor who assigns the task to the specific team.
  • Configure routing to use business logic to assign tasks to the appropriate team using the type of service.
  • Configure routing to a skilled work group using the appropriate skill parameters for the selected service.

Question 174

Question
Which option represents the relationship between mixins, controls, and formats?
Answer
  • A control specifies a mixin which defines a format.
  • A mixin specifies a control which defines a format.
  • A format uses a mixin that defines a control.
  • A control specifies a format which uses a mixin.

Question 175

Question
When defining a new case type, the best course of action is to:
Answer
  • Identify steps and their processes, then add stages to reference the steps
  • Identify processes, then add stages, and then add steps
  • Identify processes, then steps, and then stages
  • Identify stages, then add steps, and then define processes

Question 176

Question
Consider the following user story: Which two questions help you define the fields for the user view? (Choose two.)
Answer
  • How do the fields for the temporary member need to be displayed?
  • What fields does the account owner need to see to be able to add a temporary member?
  • Will field information about the temporary member be stored in an external database?
  • Do the fields about the temporary member need to be displayed in multiple languages?

Question 177

Question
When modeling the life cycle of a case, alternate stages _____ and ______. (Choose Two)
Answer
  • can be sequenced in to primary stages
  • have manual access
  • represent a separate, but related business transaction
  • represent exceptions to the normal course of events

Question 178

Question
How do you provide users with guidance for completing a form and avoid the need for application training?
Answer
  • Add an instruction to the assignment.
  • Send a notification to the assigned user.
  • Add the corresponding step to an appropriate stage.
  • Add an optional action to the case to explain the task.

Question 179

Question
Key Performance Indicators (KPIs) are used to ______________.
Answer
  • verify whether end users are satisfied with the application
  • determine whether an application has satisfied all of its requirements
  • determine whether or not an application has implemented all of its specifications
  • determine if an application has met all of its business objectives

Question 180

Question
In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
Answer
  • The process
  • The step
  • The stage
  • The case type

Question 181

Question
True Or False: Alternate stages automatically execute in sequential order.
Answer
  • True
  • False

Question 182

Question
The Report Editor allows us to configure which type of rule?
Answer
  • Summary Definition
  • Categorized Report
  • List Report
  • Report Definition

Question 183

Question
An application references the property .Customer.Address(Billing).State. What is the property mode for.Address(Billing)?
Answer
  • Page
  • Page List
  • Page Group
  • Single Value

Question 184

Question
Which of the following is a best practice for more effective User Interface (UI) and Flow elaboration and drafting sessions?
Answer
  • Elaborate whichever one is more complex first
  • Elaborate upon draft flows and UI simultaneously
  • Elaborate upon the draft UI first, then flow drafts
  • Elaborate upon draft flows first, then draft the UI

Question 185

Question
In this same application, you now want to drill down into the Data Designer for the Online Orders and Order History data types. Click Online Orders and Order History to enter the Data Designer. View the information in the Data Designer before you proceed. Information from this view of the Integration Designer helps you complete the second activity. You can return to this information at any time from the activity page by clicking the back arrow. Determine whether the given solution is correct?
Image:
Snipaste 2022 02 14 18 32 54 (binary/octet-stream)
Answer
  • True
  • False

Question 186

Question
You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates. How do you support this request?
Answer
  • Group the manager column.
  • Summarize the manager column.
  • Filter the manager column.
  • Sort the manager column.

Question 187

Question
In a mortgage application, the user creates a loan request. In order for the loan request to be approved, the loan officer must receive the results of an appraisal. How would you configure the case types to reflect their relationship?
Answer
  • Make mortgage a parent case type. Make loan request and appraisal child case types.
  • Make loan request a parent case type and appraisal a child case type.
  • Make appraisal a parent case type and loan request a child case type.
  • Make both loan request and appraisal peer case types.

Question 188

Question
A fully stated requirement with no missing information is ____________.
Answer
  • current
  • complete
  • cohesive
  • consistent

Question 189

Question
Select and move the Business Architect tasks to the Journey Centric Development project order column and place them in the correct order. Determine whether the given solution is correct?
Image:
Snipaste 2022 02 14 18 32 54 (binary/octet-stream)
Answer
  • True
  • False

Question 190

Question
An airline has the following requirement: A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal. How do you configure the case life cycle to meet this requirement?
Answer
  • Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
  • Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
  • Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
  • Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.

Question 191

Question
A case stage can be ____________. (Choose two.)
Answer
  • skipped, based on a specified condition
  • skipped, based on the result from a decision table
  • entered only if all validation requirements are met
  • exited only when all subcases are resolved

Question 192

Question
Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status of New. How would you configure the report filter to support this requirement?
Answer
  • Create two conditions: Work Status does not equal New. AND Creation Date is equal to Previous Quarter.
  • Create two conditions: Work Status does not equal New. AND Creation Date is less than current quarter.
  • Create two conditions: Work Condition equals New OR Creation Date does not equal Previous Quarter.
  • Create one condition: Work status does not equal New where Creation Date is equal to Previous Quarter.

Question 193

Question
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)
Answer
  • Testing
  • Accuracy
  • Coding
  • Speed

Question 194

Question
Which requirement is best implemented using a Wait step in a case?
Answer
  • You need to pause a case until a user uploads a signed document.
  • You cannot proceed in an expense report until a manager approves the request.
  • You cannot complete a purchase case on a website unless you complete a new account subcase.
  • You need to send an email after a user completes a form.

Question 195

Question
In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case P0-11, Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of P0-11, Pay-37, and Pac-56 is correct?
Answer
  • P0-11 can be resolved when either Pay-37 or Pac-56 is resolved.
  • P0-11 has to be resolved before either Pay-37 and Pac-56 is resolved.
  • Pac-56 has to be resolved before Pay-37 is resolved.
  • Both Pay-37 and Pac-56 have to be resolved before P0-11 can be resolved.

Question 196

Question
Which explorers can be used to view properties for a data object in your application? (Choose two.)
Answer
  • Case Explorer
  • Data Explorer
  • Application Explorer
  • Records Explorer

Question 197

Question
Adding instructions to a step _________.
Answer
  • describes the business value of the step
  • describes to an end user what should be done in a step
  • defines what a step should do
  • Instructs an architect how to build the step

Question 198

Question
What two items should a developer configure before delegating a rule? (Choose Two)
Answer
  • An Access Role that has access to the production ruleset.
  • An Access Group that has access to the production ruleset.
  • A separate Operator ID that has access to the delegated rules.
  • An unlocked ruleset added to the Application rule as a production ruleset.

Question 199

Question
You want to create a reusable font style for buttons, and links. To do this, you would create a ______.
Answer
  • overlay
  • control
  • mixin
  • format

Question 200

Question
Match DCO application phases into the following image:
Image:
Snipaste 2022 02 14 18 32 54 (binary/octet-stream)
Answer
  • Discover
  • Prepare
  • Build
  • Adopt
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