Resources tagged with 'customer service'
[{"id":1008122,"title":"Why and how would you go about building anticipatory customer service(CS)?","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Michael Bayly\" title=\"Michael Bayly\" src=\"https://secure.gravatar.com/avatar/bf6ded245628c74151a19892a51880e2?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/bf6ded245628c74151a19892a51880e2?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/1008122/why-and-how-would-you-go-about-building-anticipatory-customer-service-cs","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/496370\"\u003eMichael Bayly\u003c/a\u003e","author_profile_url":"/en-US/profiles/496370","description":null,"short_description":null,"author_name":"Michael Bayly","last_updated":"Last updated about 5 years ago","created_at":"2014-06-15T21:36:32Z","created_by_at":"almost 10 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/496370\"\u003eMichael Bayly\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en-US/profiles/496370\"\u003eMichael Bayly\u003c/a\u003e","created_time_ago":"almost 10 years ago","updated_at":"2019-02-09T21:30:37Z","updated_time_ago":"about 5 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"1008122\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en-US/mind_maps/1008122/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F1008122%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F1008122%2Fwhy-and-how-would-you-go-about-building-anticipatory-customer-service-cs\",\"name\":\"Why+and+how+would+you+go+about+building+anticipatory+customer+service%28CS%29%3F\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":1008122,"title":"Why and how would you go about building anticipatory customer service(CS)?","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Michael Bayly\" title=\"Michael Bayly\" src=\"https://secure.gravatar.com/avatar/bf6ded245628c74151a19892a51880e2?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/bf6ded245628c74151a19892a51880e2?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/1008122/why-and-how-would-you-go-about-building-anticipatory-customer-service-cs","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/496370\"\u003eMichael Bayly\u003c/a\u003e","author_profile_url":"/en-US/profiles/496370","description":null,"short_description":null,"author_name":"Michael Bayly","last_updated":"Last updated about 5 years ago","created_at":"2014-06-15T21:36:32Z","created_by_at":"almost 10 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/496370\"\u003eMichael Bayly\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en-US/profiles/496370\"\u003eMichael Bayly\u003c/a\u003e","created_time_ago":"almost 10 years ago","updated_at":"2019-02-09T21:30:37Z","updated_time_ago":"about 5 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"1008122\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en-US/mind_maps/1008122/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F1008122%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F1008122%2Fwhy-and-how-would-you-go-about-building-anticipatory-customer-service-cs\",\"name\":\"Why+and+how+would+you+go+about+building+anticipatory+customer+service%28CS%29%3F\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":798421,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":45,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":2403832,"title":"Retail E-Commerce Quiz","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Chris McMinn\" title=\"Chris McMinn\" src=\"https://secure.gravatar.com/avatar/240459f4f12fb45824c9edb6663bca8e?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/240459f4f12fb45824c9edb6663bca8e?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/2403832/retail-e-commerce-quiz","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/738794\"\u003eChris McMinn\u003c/a\u003e","author_profile_url":"/en/profiles/738794","description":"5 question multiple choice quiz on e-commerce/social media in Retail","short_description":"5 question multiple choice quiz on e-commerce/social media in Retail","author_name":"Chris McMinn","last_updated":"Last updated almost 8 years ago","created_at":"2015-03-30T09:42:37Z","created_by_at":"about 9 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/738794\"\u003eChris McMinn\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/738794\"\u003eChris McMinn\u003c/a\u003e","created_time_ago":"about 9 years ago","updated_at":"2016-06-02T00:31:06Z","updated_time_ago":"almost 8 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"2403832\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/2403832/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F2403832%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F2403832%2Fretail-e-commerce-quiz\",\"name\":\"Retail+E-Commerce+Quiz\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":2403832,"title":"Retail E-Commerce Quiz","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Chris McMinn\" title=\"Chris McMinn\" src=\"https://secure.gravatar.com/avatar/240459f4f12fb45824c9edb6663bca8e?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/240459f4f12fb45824c9edb6663bca8e?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/2403832/retail-e-commerce-quiz","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/738794\"\u003eChris McMinn\u003c/a\u003e","author_profile_url":"/en/profiles/738794","description":"5 question multiple choice quiz on e-commerce/social media in Retail","short_description":"5 question multiple choice quiz on e-commerce/social media in Retail","author_name":"Chris McMinn","last_updated":"Last updated almost 8 years ago","created_at":"2015-03-30T09:42:37Z","created_by_at":"about 9 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/738794\"\u003eChris McMinn\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/738794\"\u003eChris McMinn\u003c/a\u003e","created_time_ago":"about 9 years ago","updated_at":"2016-06-02T00:31:06Z","updated_time_ago":"almost 8 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"2403832\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/2403832/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F2403832%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F2403832%2Fretail-e-commerce-quiz\",\"name\":\"Retail+E-Commerce+Quiz\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":1096400,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":117,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":3228759,"title":"BLANC Customer Service Process","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Mathilde Blanc\" title=\"Mathilde Blanc\" src=\"https://secure.gravatar.com/avatar/7ad177e96d4e51c79c47bd7f53bf695f?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/7ad177e96d4e51c79c47bd7f53bf695f?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/3228759/blanc-customer-service-process","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/1645679\"\u003eMathilde Blanc\u003c/a\u003e","author_profile_url":"/en/profiles/1645679","description":null,"short_description":null,"author_name":"Mathilde Blanc","last_updated":"Last updated over 6 years ago","created_at":"2015-08-19T07:53:57Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/1645679\"\u003eMathilde Blanc\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/1645679\"\u003eMathilde Blanc\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2017-08-18T13:53:44Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["customer service","emails","complaints","issues"],"has_tags":true,"tag_count":4,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"3228759\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/3228759/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F3228759%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F3228759%2Fblanc-customer-service-process\",\"name\":\"BLANC+Customer+Service+Process\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":3228759,"title":"BLANC Customer Service Process","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Mathilde Blanc\" title=\"Mathilde Blanc\" src=\"https://secure.gravatar.com/avatar/7ad177e96d4e51c79c47bd7f53bf695f?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/7ad177e96d4e51c79c47bd7f53bf695f?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/3228759/blanc-customer-service-process","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/1645679\"\u003eMathilde Blanc\u003c/a\u003e","author_profile_url":"/en/profiles/1645679","description":null,"short_description":null,"author_name":"Mathilde Blanc","last_updated":"Last updated over 6 years ago","created_at":"2015-08-19T07:53:57Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/1645679\"\u003eMathilde Blanc\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/1645679\"\u003eMathilde Blanc\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2017-08-18T13:53:44Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["customer service","emails","complaints","issues"],"has_tags":true,"tag_count":4,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"3228759\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/3228759/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F3228759%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F3228759%2Fblanc-customer-service-process\",\"name\":\"BLANC+Customer+Service+Process\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":2210516,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":42,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":3285633,"title":"Service","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Anthony Chan\" title=\"Anthony Chan\" src=\"https://secure.gravatar.com/avatar/3d32026cb705e6b84d49dca29bbb6e9a?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/3d32026cb705e6b84d49dca29bbb6e9a?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/3285633/service","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en-US/profiles/1683343\"\u003eAnthony Chan\u003c/a\u003e","author_profile_url":"/en-US/profiles/1683343","description":null,"short_description":null,"author_name":"Anthony Chan","last_updated":"Last updated over 5 years ago","created_at":"2015-08-26T01:53:03Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en-US/profiles/1683343\"\u003eAnthony Chan\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en-US/profiles/1683343\"\u003eAnthony Chan\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2018-11-09T15:26:31Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":["customer service","service marketing mix"],"has_tags":true,"tag_count":2,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"3285633\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en-US/mind_maps/3285633/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F3285633%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F3285633%2Fservice\",\"name\":\"Service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":3285633,"title":"Service","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Anthony Chan\" title=\"Anthony Chan\" src=\"https://secure.gravatar.com/avatar/3d32026cb705e6b84d49dca29bbb6e9a?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/3d32026cb705e6b84d49dca29bbb6e9a?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/3285633/service","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en-US/profiles/1683343\"\u003eAnthony Chan\u003c/a\u003e","author_profile_url":"/en-US/profiles/1683343","description":null,"short_description":null,"author_name":"Anthony Chan","last_updated":"Last updated over 5 years ago","created_at":"2015-08-26T01:53:03Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en-US/profiles/1683343\"\u003eAnthony Chan\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en-US/profiles/1683343\"\u003eAnthony Chan\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2018-11-09T15:26:31Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":["customer service","service marketing mix"],"has_tags":true,"tag_count":2,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"3285633\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en-US/mind_maps/3285633/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F3285633%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F3285633%2Fservice\",\"name\":\"Service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":2256602,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":65,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":3423996,"title":"Balsam Brands Training Dec","study_aid_type":"flash_card_deck","clazz":"FlashCardDeck","type":"Flashcards","icon":"icon_flash_card_deck.png","icon_small":"icon_tilesmall_flash_card_deck.png","icon_large":"icon_large_flash_card_deck.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"bernieleas\" title=\"bernieleas\" src=\"https://secure.gravatar.com/avatar/322614682bf2a0b3ec2df2642faaaa5d?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/322614682bf2a0b3ec2df2642faaaa5d?default=retro\u0026rating=PG\u0026size=40","url":"/flashcard/3423996/balsam-brands-training-dec","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/1747001\"\u003ebernieleas\u003c/a\u003e","author_profile_url":"/en/profiles/1747001","description":"Flashcards for Balsam Brands Customer Delight Specialists","short_description":"Flashcards for Balsam Brands Customer Delight Specialists","author_name":"bernieleas","last_updated":"Last updated about 6 years ago","created_at":"2015-09-10T06:51:48Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/1747001\"\u003ebernieleas\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/1747001\"\u003ebernieleas\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2018-04-06T17:00:50Z","updated_time_ago":"about 6 years ago","private":false,"private_label":false,"tag_list":["balsam","training","flashcards"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"3423996\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","edit_url":"/en/flash_card_decks/3423996/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F3423996%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fflashcard%2F3423996%2Fbalsam-brands-training-dec\",\"name\":\"Balsam+Brands+Training+Dec\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":3423996,"title":"Balsam Brands Training Dec","study_aid_type":"flash_card_deck","clazz":"FlashCardDeck","type":"Flashcards","icon":"icon_flash_card_deck.png","icon_small":"icon_tilesmall_flash_card_deck.png","icon_large":"icon_large_flash_card_deck.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"bernieleas\" title=\"bernieleas\" src=\"https://secure.gravatar.com/avatar/322614682bf2a0b3ec2df2642faaaa5d?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/322614682bf2a0b3ec2df2642faaaa5d?default=retro\u0026rating=PG\u0026size=40","url":"/flashcard/3423996/balsam-brands-training-dec","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/1747001\"\u003ebernieleas\u003c/a\u003e","author_profile_url":"/en/profiles/1747001","description":"Flashcards for Balsam Brands Customer Delight Specialists","short_description":"Flashcards for Balsam Brands Customer Delight Specialists","author_name":"bernieleas","last_updated":"Last updated about 6 years ago","created_at":"2015-09-10T06:51:48Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/1747001\"\u003ebernieleas\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/1747001\"\u003ebernieleas\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2018-04-06T17:00:50Z","updated_time_ago":"about 6 years ago","private":false,"private_label":false,"tag_list":["balsam","training","flashcards"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"3423996\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","edit_url":"/en/flash_card_decks/3423996/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F3423996%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fflashcard%2F3423996%2Fbalsam-brands-training-dec\",\"name\":\"Balsam+Brands+Training+Dec\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":2333268,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":405,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":4034723,"title":"Customer Service Training","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"Jake Johnson\" title=\"Jake Johnson\" src=\"https://lh3.googleusercontent.com/-XdUIqdMkCWA/AAAAAAAAAAI/AAAAAAAAAAA/4252rscbv5M/photo.jpg?sz=33\" /\u003e","author_avatar_url":"https://lh3.googleusercontent.com/-XdUIqdMkCWA/AAAAAAAAAAI/AAAAAAAAAAA/4252rscbv5M/photo.jpg?sz=40","url":"/quiz/4034723/customer-service-training","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/1995525\"\u003eJake Johnson\u003c/a\u003e","author_profile_url":"/en/profiles/1995525","description":"This quiz must be passed with a score of 80% in order to complete the required Customer Service Agent training. Read every question carefully, and read all the answers before responding. Always pick the best answer(s) when promoted. This is an open-note quiz, but is timed!","short_description":"This quiz must be passed with a score of 80% in order to complete the required Customer Service Agent training. Read every question carefully, and read all the answers before responding. Always pic...","author_name":"Jake Johnson","last_updated":"Last updated over 7 years ago","created_at":"2015-11-14T02:54:44Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/1995525\"\u003eJake Johnson\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/1995525\"\u003eJake Johnson\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2016-11-04T00:32:04Z","updated_time_ago":"over 7 years ago","private":false,"private_label":false,"tag_list":["pbg","csa","req."],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"4034723\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/4034723/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F4034723%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F4034723%2Fcustomer-service-training\",\"name\":\"Customer+Service+Training\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":4034723,"title":"Customer Service Training","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg width=\"33\" height=\"33\" alt=\"Jake Johnson\" title=\"Jake Johnson\" src=\"https://lh3.googleusercontent.com/-XdUIqdMkCWA/AAAAAAAAAAI/AAAAAAAAAAA/4252rscbv5M/photo.jpg?sz=33\" /\u003e","author_avatar_url":"https://lh3.googleusercontent.com/-XdUIqdMkCWA/AAAAAAAAAAI/AAAAAAAAAAA/4252rscbv5M/photo.jpg?sz=40","url":"/quiz/4034723/customer-service-training","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/1995525\"\u003eJake Johnson\u003c/a\u003e","author_profile_url":"/en/profiles/1995525","description":"This quiz must be passed with a score of 80% in order to complete the required Customer Service Agent training. Read every question carefully, and read all the answers before responding. Always pick the best answer(s) when promoted. This is an open-note quiz, but is timed!","short_description":"This quiz must be passed with a score of 80% in order to complete the required Customer Service Agent training. Read every question carefully, and read all the answers before responding. Always pic...","author_name":"Jake Johnson","last_updated":"Last updated over 7 years ago","created_at":"2015-11-14T02:54:44Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/1995525\"\u003eJake Johnson\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/1995525\"\u003eJake Johnson\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2016-11-04T00:32:04Z","updated_time_ago":"over 7 years ago","private":false,"private_label":false,"tag_list":["pbg","csa","req."],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"4034723\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/4034723/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F4034723%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F4034723%2Fcustomer-service-training\",\"name\":\"Customer+Service+Training\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":2837217,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":1,"view_count":127,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":4234067,"title":"Integrated Marketing Communications","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Olivia Laniece\" title=\"Olivia Laniece\" src=\"https://secure.gravatar.com/avatar/e987c51723f1f6aaaed63cbc68169b73?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/e987c51723f1f6aaaed63cbc68169b73?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/4234067/integrated-marketing-communications","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/2074745\"\u003eOlivia Laniece\u003c/a\u003e","author_profile_url":"/en-US/profiles/2074745","description":"ch 17","short_description":"ch 17","author_name":"Olivia Laniece","last_updated":"Last updated over 7 years ago","created_at":"2015-12-16T21:51:01Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/2074745\"\u003eOlivia Laniece\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en-US/profiles/2074745\"\u003eOlivia Laniece\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2016-10-19T00:31:40Z","updated_time_ago":"over 7 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"4234067\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en-US/quizzes/4234067/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F4234067%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F4234067%2Fintegrated-marketing-communications\",\"name\":\"Integrated+Marketing+Communications\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":4234067,"title":"Integrated Marketing Communications","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Olivia Laniece\" title=\"Olivia Laniece\" src=\"https://secure.gravatar.com/avatar/e987c51723f1f6aaaed63cbc68169b73?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/e987c51723f1f6aaaed63cbc68169b73?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/4234067/integrated-marketing-communications","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/2074745\"\u003eOlivia Laniece\u003c/a\u003e","author_profile_url":"/en-US/profiles/2074745","description":"ch 17","short_description":"ch 17","author_name":"Olivia Laniece","last_updated":"Last updated over 7 years ago","created_at":"2015-12-16T21:51:01Z","created_by_at":"over 8 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en-US/profiles/2074745\"\u003eOlivia Laniece\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en-US/profiles/2074745\"\u003eOlivia Laniece\u003c/a\u003e","created_time_ago":"over 8 years ago","updated_at":"2016-10-19T00:31:40Z","updated_time_ago":"over 7 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"4234067\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en-US/quizzes/4234067/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F4234067%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F4234067%2Fintegrated-marketing-communications\",\"name\":\"Integrated+Marketing+Communications\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":3024793,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":197,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":5504345,"title":"Provide Service to Customers","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":"5.0","total_ratings":1,"author_avatar":"\u003cimg alt=\"nancy stokes\" title=\"nancy stokes\" src=\"https://secure.gravatar.com/avatar/d8f83aef7b3eecbd3bf21225e05526ba?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/d8f83aef7b3eecbd3bf21225e05526ba?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/5504345/provide-service-to-customers","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/2309424\"\u003enancy stokes\u003c/a\u003e","author_profile_url":"/en/profiles/2309424","description":"A quiz for event students about providing good customer service","short_description":"A quiz for event students about providing good customer service","author_name":"nancy stokes","last_updated":"Last updated about 6 years ago","created_at":"2016-05-21T12:11:33Z","created_by_at":"almost 8 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/2309424\"\u003enancy stokes\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/2309424\"\u003enancy stokes\u003c/a\u003e","created_time_ago":"almost 8 years ago","updated_at":"2018-04-06T16:36:20Z","updated_time_ago":"about 6 years ago","private":false,"private_label":false,"tag_list":["communication","listening","questioning","protocols"],"has_tags":true,"tag_count":4,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"5504345\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/5504345/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F5504345%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F5504345%2Fprovide-service-to-customers\",\"name\":\"Provide+Service+to+Customers\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":5504345,"title":"Provide Service to Customers","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":"5.0","total_ratings":1,"author_avatar":"\u003cimg alt=\"nancy stokes\" title=\"nancy stokes\" src=\"https://secure.gravatar.com/avatar/d8f83aef7b3eecbd3bf21225e05526ba?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/d8f83aef7b3eecbd3bf21225e05526ba?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/5504345/provide-service-to-customers","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/2309424\"\u003enancy stokes\u003c/a\u003e","author_profile_url":"/en/profiles/2309424","description":"A quiz for event students about providing good customer service","short_description":"A quiz for event students about providing good customer service","author_name":"nancy stokes","last_updated":"Last updated about 6 years ago","created_at":"2016-05-21T12:11:33Z","created_by_at":"almost 8 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/2309424\"\u003enancy stokes\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/2309424\"\u003enancy stokes\u003c/a\u003e","created_time_ago":"almost 8 years ago","updated_at":"2018-04-06T16:36:20Z","updated_time_ago":"about 6 years ago","private":false,"private_label":false,"tag_list":["communication","listening","questioning","protocols"],"has_tags":true,"tag_count":4,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"5504345\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/5504345/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F5504345%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F5504345%2Fprovide-service-to-customers\",\"name\":\"Provide+Service+to+Customers\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":3578897,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":3,"view_count":11104,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":6141201,"title":"How mature is your organization with Customer Experience Lifecycle Management?","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Ally Thomson\" title=\"Ally Thomson\" src=\"https://secure.gravatar.com/avatar/81c2e6bc63c62b9c561a0703f6ad6561?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/81c2e6bc63c62b9c561a0703f6ad6561?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/6141201/how-mature-is-your-organization-with-customer-experience-lifecycle-management","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2915904\"\u003eAlly Thomson\u003c/a\u003e","author_profile_url":"/en/profiles/2915904","description":"Curious where you fall on the Customer Experience Lifecycle Management maturity scale? \r\n\r\nAssess the building blocks. Identify a place to start. Create a roadmap to optimal efficiency and performance, greater profitability and a differentiated customer experience.","short_description":"Curious where you fall on the Customer Experience Lifecycle Management maturity scale? \r\n\r\nAssess the building blocks. Identify a place to start. Create a roadmap to optimal efficiency and performa...","author_name":"Ally Thomson","last_updated":"Last updated over 7 years ago","created_at":"2016-08-27T13:08:55Z","created_by_at":"over 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2915904\"\u003eAlly Thomson\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2915904\"\u003eAlly Thomson\u003c/a\u003e","created_time_ago":"over 7 years ago","updated_at":"2016-08-28T00:33:08Z","updated_time_ago":"over 7 years ago","private":false,"private_label":false,"tag_list":["customer experience lifecycle management","maturity","self-assessment","west interactive services"],"has_tags":true,"tag_count":4,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"6141201\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/6141201/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F6141201%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F6141201%2Fhow-mature-is-your-organization-with-customer-experience-lifecycle-management\",\"name\":\"How+mature+is+your+organization+with+Customer+Experience+Lifecycle+Management%3F\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":6141201,"title":"How mature is your organization with Customer Experience Lifecycle Management?","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Ally Thomson\" title=\"Ally Thomson\" src=\"https://secure.gravatar.com/avatar/81c2e6bc63c62b9c561a0703f6ad6561?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/81c2e6bc63c62b9c561a0703f6ad6561?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/6141201/how-mature-is-your-organization-with-customer-experience-lifecycle-management","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2915904\"\u003eAlly Thomson\u003c/a\u003e","author_profile_url":"/en/profiles/2915904","description":"Curious where you fall on the Customer Experience Lifecycle Management maturity scale? \r\n\r\nAssess the building blocks. Identify a place to start. Create a roadmap to optimal efficiency and performance, greater profitability and a differentiated customer experience.","short_description":"Curious where you fall on the Customer Experience Lifecycle Management maturity scale? \r\n\r\nAssess the building blocks. Identify a place to start. Create a roadmap to optimal efficiency and performa...","author_name":"Ally Thomson","last_updated":"Last updated over 7 years ago","created_at":"2016-08-27T13:08:55Z","created_by_at":"over 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2915904\"\u003eAlly Thomson\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2915904\"\u003eAlly Thomson\u003c/a\u003e","created_time_ago":"over 7 years ago","updated_at":"2016-08-28T00:33:08Z","updated_time_ago":"over 7 years ago","private":false,"private_label":false,"tag_list":["customer experience lifecycle management","maturity","self-assessment","west interactive services"],"has_tags":true,"tag_count":4,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"6141201\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/6141201/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F6141201%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F6141201%2Fhow-mature-is-your-organization-with-customer-experience-lifecycle-management\",\"name\":\"How+mature+is+your+organization+with+Customer+Experience+Lifecycle+Management%3F\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":5005557,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":27,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":6250393,"title":"Use the H.E.A.T. Method for Handling Customer Service","study_aid_type":"note","clazz":"Note","type":"Note","icon":"icon_note.png","icon_small":"icon_tilesmall_note.png","icon_large":"icon_large_note.png","average_rating":"4.0","total_ratings":5,"author_avatar":"\u003cimg alt=\"Dana Schunter\" title=\"Dana Schunter\" src=\"https://secure.gravatar.com/avatar/6c65e2e7910f7ea6d3c371085207b34a?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/6c65e2e7910f7ea6d3c371085207b34a?default=retro\u0026rating=PG\u0026size=40","url":"/note/6250393/use-the-h-e-a-t-method-for-handling-customer-service","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2907879\"\u003eDana Schunter\u003c/a\u003e","author_profile_url":"/en/profiles/2907879","description":"Domain I: utilize communication skills, approaches and frameworks appropriate for a given situation to meet stakeholder needs.","short_description":"Domain I: utilize communication skills, approaches and frameworks appropriate for a given situation to meet stakeholder needs.","author_name":"Dana Schunter","last_updated":"Last updated over 7 years ago","created_at":"2016-09-06T15:55:21Z","created_by_at":"over 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2907879\"\u003eDana Schunter\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2907879\"\u003eDana Schunter\u003c/a\u003e","created_time_ago":"over 7 years ago","updated_at":"2016-12-03T00:32:28Z","updated_time_ago":"over 7 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"6250393\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","edit_url":"/en/notes/6250393/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F6250393%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fnote%2F6250393%2Fuse-the-h-e-a-t-method-for-handling-customer-service\",\"name\":\"Use+the+H.E.A.T.+Method+for+Handling+Customer+Service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":6250393,"title":"Use the H.E.A.T. Method for Handling Customer Service","study_aid_type":"note","clazz":"Note","type":"Note","icon":"icon_note.png","icon_small":"icon_tilesmall_note.png","icon_large":"icon_large_note.png","average_rating":"4.0","total_ratings":5,"author_avatar":"\u003cimg alt=\"Dana Schunter\" title=\"Dana Schunter\" src=\"https://secure.gravatar.com/avatar/6c65e2e7910f7ea6d3c371085207b34a?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/6c65e2e7910f7ea6d3c371085207b34a?default=retro\u0026rating=PG\u0026size=40","url":"/note/6250393/use-the-h-e-a-t-method-for-handling-customer-service","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2907879\"\u003eDana Schunter\u003c/a\u003e","author_profile_url":"/en/profiles/2907879","description":"Domain I: utilize communication skills, approaches and frameworks appropriate for a given situation to meet stakeholder needs.","short_description":"Domain I: utilize communication skills, approaches and frameworks appropriate for a given situation to meet stakeholder needs.","author_name":"Dana Schunter","last_updated":"Last updated over 7 years ago","created_at":"2016-09-06T15:55:21Z","created_by_at":"over 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2907879\"\u003eDana Schunter\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2907879\"\u003eDana Schunter\u003c/a\u003e","created_time_ago":"over 7 years ago","updated_at":"2016-12-03T00:32:28Z","updated_time_ago":"over 7 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"6250393\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","edit_url":"/en/notes/6250393/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F6250393%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fnote%2F6250393%2Fuse-the-h-e-a-t-method-for-handling-customer-service\",\"name\":\"Use+the+H.E.A.T.+Method+for+Handling+Customer+Service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":4985026,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":354,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":7906424,"title":"Demand management and customer service","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Sonaly Verdin\" title=\"Sonaly Verdin\" src=\"https://secure.gravatar.com/avatar/a9b5f49cace9212df335f0d7fc310fb5?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/a9b5f49cace9212df335f0d7fc310fb5?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/7906424/demand-management-and-customer-service","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2139246\"\u003eSonaly Verdin\u003c/a\u003e","author_profile_url":"/en/profiles/2139246","description":null,"short_description":null,"author_name":"Sonaly Verdin","last_updated":"Last updated over 5 years ago","created_at":"2017-03-01T12:16:43Z","created_by_at":"about 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2139246\"\u003eSonaly Verdin\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2139246\"\u003eSonaly Verdin\u003c/a\u003e","created_time_ago":"about 7 years ago","updated_at":"2018-12-28T01:21:51Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"7906424\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/7906424/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F7906424%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F7906424%2Fdemand-management-and-customer-service\",\"name\":\"Demand+management+and+customer+service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":7906424,"title":"Demand management and customer service","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Sonaly Verdin\" title=\"Sonaly Verdin\" src=\"https://secure.gravatar.com/avatar/a9b5f49cace9212df335f0d7fc310fb5?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/a9b5f49cace9212df335f0d7fc310fb5?default=retro\u0026rating=PG\u0026size=40","url":"/mindmap/7906424/demand-management-and-customer-service","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2139246\"\u003eSonaly Verdin\u003c/a\u003e","author_profile_url":"/en/profiles/2139246","description":null,"short_description":null,"author_name":"Sonaly Verdin","last_updated":"Last updated over 5 years ago","created_at":"2017-03-01T12:16:43Z","created_by_at":"about 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2139246\"\u003eSonaly Verdin\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2139246\"\u003eSonaly Verdin\u003c/a\u003e","created_time_ago":"about 7 years ago","updated_at":"2018-12-28T01:21:51Z","updated_time_ago":"over 5 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"7906424\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/7906424/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F7906424%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F7906424%2Fdemand-management-and-customer-service\",\"name\":\"Demand+management+and+customer+service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":3187643,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":0,"view_count":105,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":8635194,"title":"Designing the Customer Experience ","study_aid_type":"flash_card_deck","clazz":"FlashCardDeck","type":"Flashcards","icon":"icon_flash_card_deck.png","icon_small":"icon_tilesmall_flash_card_deck.png","icon_large":"icon_large_flash_card_deck.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Alex Millar\" title=\"Alex Millar\" src=\"https://secure.gravatar.com/avatar/80d1b3309d4e803153a1612c9bb53ed3?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/80d1b3309d4e803153a1612c9bb53ed3?default=retro\u0026rating=PG\u0026size=40","url":"/flashcard/8635194/designing-the-customer-experience","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2600806\"\u003eAlex Millar\u003c/a\u003e","author_profile_url":"/en/profiles/2600806","description":null,"short_description":null,"author_name":"Alex Millar","last_updated":"Last updated about 7 years ago","created_at":"2017-04-23T15:18:59Z","created_by_at":"about 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2600806\"\u003eAlex Millar\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2600806\"\u003eAlex Millar\u003c/a\u003e","created_time_ago":"about 7 years ago","updated_at":"2017-04-23T15:39:35Z","updated_time_ago":"about 7 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"8635194\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","edit_url":"/en/flash_card_decks/8635194/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F8635194%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fflashcard%2F8635194%2Fdesigning-the-customer-experience\",\"name\":\"Designing+the+Customer+Experience+\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":8635194,"title":"Designing the Customer Experience ","study_aid_type":"flash_card_deck","clazz":"FlashCardDeck","type":"Flashcards","icon":"icon_flash_card_deck.png","icon_small":"icon_tilesmall_flash_card_deck.png","icon_large":"icon_large_flash_card_deck.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Alex Millar\" title=\"Alex Millar\" src=\"https://secure.gravatar.com/avatar/80d1b3309d4e803153a1612c9bb53ed3?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/80d1b3309d4e803153a1612c9bb53ed3?default=retro\u0026rating=PG\u0026size=40","url":"/flashcard/8635194/designing-the-customer-experience","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2600806\"\u003eAlex Millar\u003c/a\u003e","author_profile_url":"/en/profiles/2600806","description":null,"short_description":null,"author_name":"Alex Millar","last_updated":"Last updated about 7 years ago","created_at":"2017-04-23T15:18:59Z","created_by_at":"about 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2600806\"\u003eAlex Millar\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2600806\"\u003eAlex Millar\u003c/a\u003e","created_time_ago":"about 7 years ago","updated_at":"2017-04-23T15:39:35Z","updated_time_ago":"about 7 years ago","private":false,"private_label":false,"tag_list":[],"has_tags":false,"tag_count":0,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"8635194\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","edit_url":"/en/flash_card_decks/8635194/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F8635194%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fflashcard%2F8635194%2Fdesigning-the-customer-experience\",\"name\":\"Designing+the+Customer+Experience+\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":7555149,"subject":"Managing Customer Service","subject_icon":"examtime-icon-physcology","pinned_count":2,"view_count":12,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":8840577,"title":"Employee Standards and Problem Solving within a Retail Business. ","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Lauren McNeill\" title=\"Lauren McNeill\" src=\"https://secure.gravatar.com/avatar/371a60302c82138c3bb4a846e8f11119?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/371a60302c82138c3bb4a846e8f11119?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/8840577/employee-standards-and-problem-solving-within-a-retail-business","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/3820426\"\u003eLauren McNeill\u003c/a\u003e","author_profile_url":"/en/profiles/3820426","description":"Assessment of Employee Standards and Problem solving within a Retail business.","short_description":"Assessment of Employee Standards and Problem solving within a Retail business.","author_name":"Lauren McNeill","last_updated":"Last updated almost 7 years ago","created_at":"2017-05-08T10:14:13Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/3820426\"\u003eLauren McNeill\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/3820426\"\u003eLauren McNeill\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-05-08T10:59:41Z","updated_time_ago":"almost 7 years ago","private":false,"private_label":false,"tag_list":["employee standards and problem solving","retail","business","multiple choice"],"has_tags":true,"tag_count":4,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"8840577\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/8840577/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F8840577%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F8840577%2Femployee-standards-and-problem-solving-within-a-retail-business\",\"name\":\"Employee+Standards+and+Problem+Solving+within+a+Retail+Business.+\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":8840577,"title":"Employee Standards and Problem Solving within a Retail Business. ","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg alt=\"Lauren McNeill\" title=\"Lauren McNeill\" src=\"https://secure.gravatar.com/avatar/371a60302c82138c3bb4a846e8f11119?default=retro\u0026rating=PG\u0026size=33\" width=\"33\" height=\"33\" /\u003e","author_avatar_url":"https://secure.gravatar.com/avatar/371a60302c82138c3bb4a846e8f11119?default=retro\u0026rating=PG\u0026size=40","url":"/quiz/8840577/employee-standards-and-problem-solving-within-a-retail-business","author_url":"\u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/3820426\"\u003eLauren McNeill\u003c/a\u003e","author_profile_url":"/en/profiles/3820426","description":"Assessment of Employee Standards and Problem solving within a Retail business.","short_description":"Assessment of Employee Standards and Problem solving within a Retail business.","author_name":"Lauren McNeill","last_updated":"Last updated almost 7 years ago","created_at":"2017-05-08T10:14:13Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/3820426\"\u003eLauren McNeill\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore ubadge ubadge-educator \" href=\"/en/profiles/3820426\"\u003eLauren McNeill\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-05-08T10:59:41Z","updated_time_ago":"almost 7 years ago","private":false,"private_label":false,"tag_list":["employee standards and problem solving","retail","business","multiple choice"],"has_tags":true,"tag_count":4,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"8840577\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/8840577/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F8840577%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F8840577%2Femployee-standards-and-problem-solving-within-a-retail-business\",\"name\":\"Employee+Standards+and+Problem+Solving+within+a+Retail+Business.+\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":7405510,"subject":"retail","subject_icon":"icon-question-sign","pinned_count":0,"view_count":33,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":9635734,"title":"Understanding the Effects of Customer Service","study_aid_type":"slide_set","clazz":"SlideSet","type":"Slide Set","icon":"icon_slide_set.png","icon_small":"icon_tilesmall_slide_set.png","icon_large":"icon_large_slide_set.png","average_rating":"3.0","total_ratings":2,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/slide/9635734/understanding-the-effects-of-customer-service","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T10:44:43Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-09-28T11:09:50Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["customer service","retail","hospitality"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9635734\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","edit_url":"/en/slide_sets/9635734/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9635734%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fslide%2F9635734%2Funderstanding-the-effects-of-customer-service\",\"name\":\"Understanding+the+Effects+of+Customer+Service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":9635734,"title":"Understanding the Effects of Customer Service","study_aid_type":"slide_set","clazz":"SlideSet","type":"Slide Set","icon":"icon_slide_set.png","icon_small":"icon_tilesmall_slide_set.png","icon_large":"icon_large_slide_set.png","average_rating":"3.0","total_ratings":2,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/slide/9635734/understanding-the-effects-of-customer-service","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T10:44:43Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-09-28T11:09:50Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["customer service","retail","hospitality"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9635734\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","edit_url":"/en/slide_sets/9635734/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9635734%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fslide%2F9635734%2Funderstanding-the-effects-of-customer-service\",\"name\":\"Understanding+the+Effects+of+Customer+Service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":8985764,"subject":"Best Practice in Customer Service","subject_icon":"icon-question-sign","pinned_count":4,"view_count":140,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":9635886,"title":"Risk Assessment in the Workplace","study_aid_type":"flowchart","clazz":"Flowchart","type":"Flowchart","icon":"icon_flowchart.png","icon_small":"icon_tilesmall_flowchart.png","icon_large":"icon_large_flowchart.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/flowchart/9635886/risk-assessment-in-the-workplace","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T11:41:17Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-08-30T14:50:59Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["retail","hospitality","customer service"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9635886\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/flowcharts/9635886/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9635886%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fflowchart%2F9635886%2Frisk-assessment-in-the-workplace\",\"name\":\"Risk+Assessment+in+the+Workplace\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":9635886,"title":"Risk Assessment in the Workplace","study_aid_type":"flowchart","clazz":"Flowchart","type":"Flowchart","icon":"icon_flowchart.png","icon_small":"icon_tilesmall_flowchart.png","icon_large":"icon_large_flowchart.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/flowchart/9635886/risk-assessment-in-the-workplace","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T11:41:17Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-08-30T14:50:59Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["retail","hospitality","customer service"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9635886\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/flowcharts/9635886/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9635886%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fflowchart%2F9635886%2Frisk-assessment-in-the-workplace\",\"name\":\"Risk+Assessment+in+the+Workplace\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":8985764,"subject":"Best Practice in Customer Service","subject_icon":"icon-question-sign","pinned_count":2,"view_count":99,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":9636302,"title":"Dealing with Customers","study_aid_type":"note","clazz":"Note","type":"Note","icon":"icon_note.png","icon_small":"icon_tilesmall_note.png","icon_large":"icon_large_note.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/note/9636302/dealing-with-customers","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated about 6 years ago","created_at":"2017-07-25T13:06:02Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2018-04-06T16:41:14Z","updated_time_ago":"about 6 years ago","private":false,"private_label":false,"tag_list":["customer service","retail","hospitality"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9636302\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","edit_url":"/en/notes/9636302/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9636302%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fnote%2F9636302%2Fdealing-with-customers\",\"name\":\"Dealing+with+Customers\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":9636302,"title":"Dealing with Customers","study_aid_type":"note","clazz":"Note","type":"Note","icon":"icon_note.png","icon_small":"icon_tilesmall_note.png","icon_large":"icon_large_note.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/note/9636302/dealing-with-customers","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated about 6 years ago","created_at":"2017-07-25T13:06:02Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2018-04-06T16:41:14Z","updated_time_ago":"about 6 years ago","private":false,"private_label":false,"tag_list":["customer service","retail","hospitality"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9636302\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","edit_url":"/en/notes/9636302/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9636302%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fnote%2F9636302%2Fdealing-with-customers\",\"name\":\"Dealing+with+Customers\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":8985764,"subject":"Best Practice in Customer Service","subject_icon":"icon-question-sign","pinned_count":2,"view_count":112,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":9636775,"title":"Dealing with Customer Concerns and Issues","study_aid_type":"note","clazz":"Note","type":"Note","icon":"icon_note.png","icon_small":"icon_tilesmall_note.png","icon_large":"icon_large_note.png","average_rating":"5.0","total_ratings":1,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/note/9636775/dealing-with-customer-concerns-and-issues","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T14:14:34Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-09-28T11:11:24Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["retail","customer service","hospitality"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9636775\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","edit_url":"/en/notes/9636775/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9636775%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fnote%2F9636775%2Fdealing-with-customer-concerns-and-issues\",\"name\":\"Dealing+with+Customer+Concerns+and+Issues\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":9636775,"title":"Dealing with Customer Concerns and Issues","study_aid_type":"note","clazz":"Note","type":"Note","icon":"icon_note.png","icon_small":"icon_tilesmall_note.png","icon_large":"icon_large_note.png","average_rating":"5.0","total_ratings":1,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/note/9636775/dealing-with-customer-concerns-and-issues","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T14:14:34Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-09-28T11:11:24Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["retail","customer service","hospitality"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9636775\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","edit_url":"/en/notes/9636775/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9636775%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fnote%2F9636775%2Fdealing-with-customer-concerns-and-issues\",\"name\":\"Dealing+with+Customer+Concerns+and+Issues\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":8985764,"subject":"Best Practice in Customer Service","subject_icon":"icon-question-sign","pinned_count":3,"view_count":117,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":9636886,"title":"Defining Customer Service","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/mindmap/9636886/defining-customer-service","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T14:30:38Z","created_by_at":"over 6 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"over 6 years ago","updated_at":"2017-09-28T11:08:18Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["retail","hospitality","customer service"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9636886\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/9636886/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9636886%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F9636886%2Fdefining-customer-service\",\"name\":\"Defining+Customer+Service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":9636886,"title":"Defining Customer Service","study_aid_type":"mind_map","clazz":"MindMap","type":"Mind Map","icon":"icon_mind_map.png","icon_small":"icon_tilesmall_mind_map.png","icon_large":"icon_large_mind_map.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/mindmap/9636886/defining-customer-service","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T14:30:38Z","created_by_at":"over 6 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"over 6 years ago","updated_at":"2017-09-28T11:08:18Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["retail","hospitality","customer service"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9636886\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","edit_url":"/en/mind_maps/9636886/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9636886%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fmindmap%2F9636886%2Fdefining-customer-service\",\"name\":\"Defining+Customer+Service\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en-US.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":8985764,"subject":"Best Practice in Customer Service","subject_icon":"icon-question-sign","pinned_count":2,"view_count":153,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":9637105,"title":"Handling Money","study_aid_type":"slide_set","clazz":"SlideSet","type":"Slide Set","icon":"icon_slide_set.png","icon_small":"icon_tilesmall_slide_set.png","icon_large":"icon_large_slide_set.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/slide/9637105/handling-money","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T15:07:39Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-08-30T15:04:34Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["retail","customer service","hospitality"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9637105\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","edit_url":"/en/slide_sets/9637105/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9637105%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fslide%2F9637105%2Fhandling-money\",\"name\":\"Handling+Money\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":9637105,"title":"Handling Money","study_aid_type":"slide_set","clazz":"SlideSet","type":"Slide Set","icon":"icon_slide_set.png","icon_small":"icon_tilesmall_slide_set.png","icon_large":"icon_large_slide_set.png","average_rating":0,"total_ratings":0,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/slide/9637105/handling-money","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated over 6 years ago","created_at":"2017-07-25T15:07:39Z","created_by_at":"almost 7 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"almost 7 years ago","updated_at":"2017-08-30T15:04:34Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["retail","customer service","hospitality"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9637105\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","edit_url":"/en/slide_sets/9637105/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9637105%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fslide%2F9637105%2Fhandling-money\",\"name\":\"Handling+Money\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":8985764,"subject":"Best Practice in Customer Service","subject_icon":"icon-question-sign","pinned_count":1,"view_count":27,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":9643599,"title":"Customer Service Quiz","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":"5.0","total_ratings":2,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/quiz/9643599/customer-service-quiz","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated about 6 years ago","created_at":"2017-07-26T08:05:57Z","created_by_at":"over 6 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"over 6 years ago","updated_at":"2018-04-06T16:36:20Z","updated_time_ago":"about 6 years ago","private":false,"private_label":false,"tag_list":["retail","hospitality","customer service"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9643599\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/9643599/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9643599%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F9643599%2Fcustomer-service-quiz\",\"name\":\"Customer+Service+Quiz\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":9643599,"title":"Customer Service Quiz","study_aid_type":"quiz","clazz":"Quiz","type":"Quiz","icon":"icon_quiz.png","icon_small":"icon_tilesmall_quiz.png","icon_large":"icon_large_quiz.png","average_rating":"5.0","total_ratings":2,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Antonia Blankenberg\" title=\"Antonia Blankenberg\" src=\"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/media/image/13375491/thumb_0f9374f1-9d32-4d03-86d5-d97131559f65.png","url":"/quiz/9643599/customer-service-quiz","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","author_profile_url":"/en/profiles/4108662","description":null,"short_description":null,"author_name":"Antonia Blankenberg","last_updated":"Last updated about 6 years ago","created_at":"2017-07-26T08:05:57Z","created_by_at":"over 6 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/4108662\"\u003eAntonia Blankenberg\u003c/a\u003e","created_time_ago":"over 6 years ago","updated_at":"2018-04-06T16:36:20Z","updated_time_ago":"about 6 years ago","private":false,"private_label":false,"tag_list":["retail","hospitality","customer service"],"has_tags":true,"tag_count":3,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"9643599\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","edit_url":"/en/quizzes/9643599/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F9643599%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fquiz%2F9643599%2Fcustomer-service-quiz\",\"name\":\"Customer+Service+Quiz\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":8985764,"subject":"Best Practice in Customer Service","subject_icon":"icon-question-sign","pinned_count":8,"view_count":512,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false},{"id":10122893,"title":"Customer Service in the Hospitality Sector","study_aid_type":"slide_set","clazz":"SlideSet","type":"Slide Set","icon":"icon_slide_set.png","icon_small":"icon_tilesmall_slide_set.png","icon_large":"icon_large_slide_set.png","average_rating":"3.0","total_ratings":1,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Jacob Lee \" title=\"Jacob Lee \" src=\"https://cdn.goconqr.com/uploads/profile/image/2748892/thumb_75c06e60-23db-4069-a353-fa3bda8aa4f5.jpg\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/profile/image/2748892/thumb_75c06e60-23db-4069-a353-fa3bda8aa4f5.jpg","url":"/slide/10122893/customer-service-in-the-hospitality-sector","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2748892\"\u003eJacob Lee \u003c/a\u003e","author_profile_url":"/en/profiles/2748892","description":null,"short_description":null,"author_name":"Jacob Lee ","last_updated":"Last updated over 6 years ago","created_at":"2017-09-01T15:01:33Z","created_by_at":"over 6 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2748892\"\u003eJacob Lee \u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2748892\"\u003eJacob Lee \u003c/a\u003e","created_time_ago":"over 6 years ago","updated_at":"2017-09-14T12:02:37Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["customer service","hospitality"],"has_tags":true,"tag_count":2,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"10122893\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","edit_url":"/en/slide_sets/10122893/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F10122893%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fslide%2F10122893%2Fcustomer-service-in-the-hospitality-sector\",\"name\":\"Customer+Service+in+the+Hospitality+Sector\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e","generic_study_aid_presenter":{"id":10122893,"title":"Customer Service in the Hospitality Sector","study_aid_type":"slide_set","clazz":"SlideSet","type":"Slide Set","icon":"icon_slide_set.png","icon_small":"icon_tilesmall_slide_set.png","icon_large":"icon_large_slide_set.png","average_rating":"3.0","total_ratings":1,"author_avatar":"\u003cimg style=\"max-width:33px;max-height:33px;\" alt=\"Jacob Lee \" title=\"Jacob Lee \" src=\"https://cdn.goconqr.com/uploads/profile/image/2748892/thumb_75c06e60-23db-4069-a353-fa3bda8aa4f5.jpg\" /\u003e","author_avatar_url":"https://cdn.goconqr.com/uploads/profile/image/2748892/thumb_75c06e60-23db-4069-a353-fa3bda8aa4f5.jpg","url":"/slide/10122893/customer-service-in-the-hospitality-sector","author_url":"\u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2748892\"\u003eJacob Lee \u003c/a\u003e","author_profile_url":"/en/profiles/2748892","description":null,"short_description":null,"author_name":"Jacob Lee ","last_updated":"Last updated over 6 years ago","created_at":"2017-09-01T15:01:33Z","created_by_at":"over 6 years ago by \u003ca class=\"tex2jax_ignore \" href=\"/en/profiles/2748892\"\u003eJacob Lee \u003c/a\u003e","created_by":"by \u003ca class=\"user_link tex2jax_ignore \" href=\"/en/profiles/2748892\"\u003eJacob Lee \u003c/a\u003e","created_time_ago":"over 6 years ago","updated_at":"2017-09-14T12:02:37Z","updated_time_ago":"over 6 years ago","private":false,"private_label":false,"tag_list":["customer service","hospitality"],"has_tags":true,"tag_count":2,"is_deleted":false,"is_copy":false,"play_tooltip":"Play","info_tooltip":"Info","stats_tooltip":"Performance Stats","private_tooltip":"Private","actions_tooltip":"Actions","state_icon":"\u003cimg class=\"resource_state_icon tile_tooltip nav-tooltip\" alt=\"Public (copyable)\" title=\"Public (copyable)\" data-study-aid-id=\"10122893\" src=\"https://cdn.goconqr.com/assets/icon_state_published_copyable.png\" /\u003e","study_aid_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","study_aid_small_image_tag":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","edit_url":"/en/slide_sets/10122893/edit","teams_share_info":{"class":"teams-share-button","target":"_blank","rel":"noopener noreferrer","title":"Share on MS Teams","data-href":"https://teams.microsoft.com/l/stage/e5e5c455-c92a-46b7-adbc-da0f9a3e787f/0?context={\"contentUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fp%2F10122893%3Fframe%3Dtrue%26ms_teams%3D1%26stage_view%3D1\",\"websiteUrl\":\"https%3A%2F%2Fwww.goconqr.com%2Fslide%2F10122893%2Fcustomer-service-in-the-hospitality-sector\",\"name\":\"Customer+Service+in+the+Hospitality+Sector\"}","data-icon-px-size":"60","data-preview":true},"icon_tile_pin":"\u003cspan class=\"icon_pin tile_tooltip sprite bg-icon-pin\" title=\"Pinned\"\u003e\u003c/span\u003e","icon_tile_private":"\u003cspan class=\"icon_private tile_tooltip sprite bg-icon-lock\" title=\"Private\"\u003e\u003c/span\u003e","icon_tile_play":"\u003cspan class=\"sprite bg-icon-control_ellipse\" title=\"Play\"\u003e\u003c/span\u003e","icon_tile_edit":"\u003cimg alt=\"Edit\" title=\"Edit\" src=\"https://cdn.goconqr.com/assets/icon_tile_edit-1411fc30cba8264fb64922d37af54a7a9049521652929ecc1046879fcc294b90.png\" /\u003e","icon_tile_info":"\u003cimg alt=\"Info\" title=\"Info\" src=\"https://cdn.goconqr.com/assets/icon_tile_info-0f315233c266bb17f7f5e32169a05b16618e31b11994218cc26dfaf3904d4b31.png\" /\u003e","icon_tile_stats":"\u003cimg alt=\"Performance Stats\" title=\"Performance Stats\" src=\"https://cdn.goconqr.com/assets/icon_tile_stats-e7223b9f739318f03d937c42115a405b11497f0a45e5ed3dedf645e4844597a6.png\" /\u003e","icon_tile_view":"\u003cspan class=\"icon_view tile_icon spite bg-icon-eye\" title=\"Views\"\u003e\u003c/span\u003e","icon_tile_pin_small":"\u003cspan class=\"tile_icon sprite bg-icon-pin_small\" title=\"Pins\"\u003e\u003c/span\u003e","icon_tile_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tile_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_flash_card_deck-a186d9ffee28c9ff8ea9d2a4214f3a839865d2f9ed3fdd80cd22501d47791b65.png\" /\u003e","icon_tile_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_quiz-8cfbec76382a70d62332c24976d9118103546841e534ca8a12023619df17c2de.png\" /\u003e","icon_tile_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_note-16a089701666e3584952ac598c3118bf155baab43f3dec2e01aa0315285d8d89.png\" /\u003e","icon_tile_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_slide_set-be23b92bd892bf8fd291d4203f8dc30ecb814312042ad9775a9d4aafd7f8bd35.png\" /\u003e","icon_tile_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_mind_map-298c487d22bd9a34ee4eb7c54adde0562acb5e3a0a8048c9dd635695837fc540.png\" /\u003e","icon_tilesmall_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_tilesmall_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_flash_card_deck-41acb89b261dcd73e0c5427b71910668271ef2361e88a4a4e2993f257ccd36e8.png\" /\u003e","icon_tilesmall_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_quiz-44c8b3a78599e8a0fbf8c3aec470e90250d31309e7597c539b86c4159e7d9c79.png\" /\u003e","icon_tilesmall_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_note-b431a9ec3545ef46039d97aa9f26f00f2676402a12035570e93b7ba81038e585.png\" /\u003e","icon_tilesmall_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_slide_set-8423100c2ff41f919ef96607b431707c463c2d426a623abff566706bb3bfd006.png\" /\u003e","icon_tilesmall_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_tilesmall_mind_map-164864e65d892ef441a383a25f34ca9789501a4a17ad1690df2da998724d2c50.png\" /\u003e","icon_large_mind_map":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_large_flash_card_deck":"\u003cimg alt=\"Flashcards\" title=\"Flashcards\" src=\"https://cdn.goconqr.com/assets/icon_large_flash_card_deck-d617baa132acfa20dfa654bc47eff80992da0a965ef550a0a9ff8697ee5e973e.png\" /\u003e","icon_large_quiz":"\u003cimg alt=\"Quiz\" title=\"Quiz\" src=\"https://cdn.goconqr.com/assets/icon_large_quiz-f4bdd38561c50948e253432116425f04d622fc539ddc366be0702e883a90f90c.png\" /\u003e","icon_large_note":"\u003cimg alt=\"Note\" title=\"Note\" src=\"https://cdn.goconqr.com/assets/icon_large_note-32e96f618d5330c58e910558efaf12e7d0eb043fc753b13bfb36fa13c9c9333a.png\" /\u003e","icon_large_slide_set":"\u003cimg alt=\"Slide Set\" title=\"Slide Set\" src=\"https://cdn.goconqr.com/assets/icon_large_slide_set-52db34816e5fed43d5b36d5619a7bfc3215a577e24fbfb10e62eaa9377863f38.png\" /\u003e","icon_large_flowchart":"\u003cimg alt=\"Mind Map\" title=\"Mind Map\" src=\"https://cdn.goconqr.com/assets/icon_large_mind_map-90097aa9669c1a711b680551430f1dabf039c8c71b84c57406dba12435553b88.png\" /\u003e","icon_tilesmall_private":"\u003cspan class=\"icon_tilesmall_private sprite bg-icon-lock_small\" title=\"Private\"\u003e\u003c/span\u003e","icon_tilesmall_pin":"\u003cspan class=\"icon_tilesmall_pin sprite bg-icon-pin_small\" title=\"Translation missing: en.general.tooltips.study_aid.pin\"\u003e\u003c/span\u003e"},"permissions":["read","share"],"subject_id":4593641,"subject":"Unassigned","subject_icon":"icon-question-sign","pinned_count":1,"view_count":90,"public":true,"published":true,"copyable":true,"show_checkbox":false,"pinned_by":false,"authored_by":false,"has_data_capture_form":false,"logged_in":false,"new_share":false,"edit_tooltip":"Not Copyable","edit_clazz":"switch_to_edit disabled","edit_image":"lock.png","edit_mode_html_markup":"span","institution_member":false}]