Mr and Mrs Downes booked a holiday with Sunshine Tours. When they got back, Mr Downes went to see the travel agent.

What else should have happened?

They didn't give them a meal on the plane

Nobody met them at the airport

They hadn't sent the reservation to the hotel

There were no rooms for them at the hotel

They didn't find them another hotel

They didn't apologise

The travel agency didn't reimburse their money