13652163
Descripción
Test por Prashanth Reddy, actualizado hace más de 1 año
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Creado por Prashanth Reddy
hace casi 6 años
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Pregunta 1
Pregunta
How much % was the target achieved for HPI & LPI in 2017 ?
Respuesta
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48% in HPi & 61% in LPI
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58% in HPi & 41% in LPI
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56% in HPi & 49% in LPI
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54% in HPi & 41% in LPI
Pregunta 2
Pregunta
How much % was the target achieved for MTTR & Interactions in 2017 ?
Respuesta
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41% in MTTR & 26% in Interactions
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47% in MTTR & 28% in Interactions
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57% in MTTR & 38% in Interactions
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37% in MTTR & 28% in Interactions
Pregunta 3
Pregunta
How many targets are set for 2018?
Respuesta
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5
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3
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4
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6
Pregunta 4
Pregunta
Targets for Primary & Supplementary Targets?
Respuesta
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HPI - 10%, LPI - 20%, Interactions - 15% & SumofDonwtime with unplanned changes - 20%
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HPI - 10%, LPI - 15%, Interactions - 15% & SumofDonwtime with unplanned changes - 15%
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HPI - 10%, LPI - 10%, Interactions - 20% & SumofDonwtime with unplanned changes - 20%
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HPI - 15%, LPI - 15%, Interactions - 10% & SumofDonwtime with unplanned changes - 10%
Pregunta 5
Pregunta
What to Include for 'Sum of Downtime associated with unplanned changes' ?
Respuesta
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Emergency Preventative, Expedited changes & Downtime outside change window for global changes
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Emergency Preventative & Expedited changes
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All Emergency Changes, Expedited changes & Downtime for High priority incidents
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Expedited changes & Downtime outside change window for global changes
Pregunta 6
Pregunta
Additional Focus areas for Suppliers ?
Respuesta
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Volume of No RCA found Problem Records
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Volume of Emergency Preventative & Expedited changes
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Problem Management backlogs
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Proactive detection rate of High priority incidents
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Actual Vs Scheduled downtime
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Maintain and support resolution time efficiency from 2017
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