Service Desk Training

Descripción

Service Desk Training
gstera
Test por gstera, actualizado hace más de 1 año
gstera
Creado por gstera hace más de 9 años
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Resumen del Recurso

Pregunta 1

Pregunta
What is the name of the system that is used to grant user's access to our applications and the domain?
Respuesta
  • Active Directory
  • Microsoft Exchange
  • PeopleSoft
  • SecureCRT

Pregunta 2

Pregunta
What system is used to identify the Employee Status, Job Code, Network ID and Job Status?
Respuesta
  • Active Directory
  • Microsoft Exchange
  • PeopleSoft
  • SecureCRT

Pregunta 3

Pregunta
WorkForce Management is the Web Console view in which Managers and Administrative Assistants manage Time Cards.
Respuesta
  • True
  • False

Pregunta 4

Pregunta
What does the following stand for? 00042D011
Respuesta
  • Manager Workstation #1 at Store 42
  • Manager Workstation #11 at Store 42
  • Register #1 at Store 42
  • Register #11 at Store 42

Pregunta 5

Pregunta
If a user is locked out of their account, which of the following will ALWAYS happen?
Respuesta
  • Lync will prompt for a password (if they are a corporate user)
  • Outlook will prompt for a password (if it is open)
  • User will be unable to login using their Network ID
  • All of the above

Pregunta 6

Pregunta
Remedy 8.1 is a Web-Based Application
Respuesta
  • True
  • False

Pregunta 7

Pregunta
Which of the following are PDT Models? (Check all that apply)
Respuesta
  • MC3090
  • MC40
  • MC75
  • QL420

Pregunta 8

Pregunta
If a register is offline, it is safe to assume that the network cord is bad
Respuesta
  • True
  • False

Pregunta 9

Pregunta
If you are unsure of how to solve something, what actions would you take BEFORE reaching out to Tier 2?
Respuesta
  • Search the OneNote/Templates
  • Search Ticket History
  • Group-Lync Tier 1
  • All of the Above

Pregunta 10

Pregunta
It is okay to directly assign low priority tickets to other departments without consulting Tier 2?
Respuesta
  • True
  • False

Pregunta 11

Pregunta
When resetting a corporate user's password while they are off-site, what is the most important thing you MUST do in order for the password to work?
Respuesta
  • Uncheck the "Change Password on Next Sign-In Box" in Active Directory
  • Have the user log off of their PC and get to the blue Control - ALT - Delete Screen
  • Have the user get to the MyHR Login screen

Pregunta 12

Pregunta
Which passwords can be reset by the IT Service Desk? (Check all that apply)
Respuesta
  • PMMS Passwords
  • Active Directory Passwords (AKA DKS# Passwords)
  • SFS Passwords (Ship From Store)
  • Register Passwords
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