20780919
Descripción
Test por Dewotar Yonjan, actualizado hace más de 1 año
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Creado por Dewotar Yonjan
hace alrededor de 4 años
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Pregunta 1
Pregunta
If a person refuse to b e searched on entering an establishment what should happen?
Respuesta
-
Make a telephone call to the boss and ask for a pass
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Move the person to the coffee room and await further instructions
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Deny access, record personal details , report occurrence
Pregunta 2
Pregunta
Common examples of prohibited items in airports are-
Respuesta
-
Radio equipment
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Flammable gasses , liquids gels
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Furniture
Pregunta 3
Pregunta
Common examples of prohibited items in National borders are –
Respuesta
-
Cameras and recording device
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Untaxed goods
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Untaxed car and boat
Pregunta 4
Pregunta
If you have to handle confiscated items what provisions must be taken?
Respuesta
-
Use a notebook
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Wear sunglasses to ensure good eyesight in the sun
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Wear gloves to prevent contamination of evidence
Pregunta 5
Pregunta
Should you secure confiscated items?
Respuesta
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Yes
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No
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Depends on what it is
Pregunta 6
Pregunta
Who can search female visitors?
Respuesta
-
Anyone on the search team
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A female searcher only
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Male police
Pregunta 7
Pregunta
How often should the security shift check the HHMD for serviceability of use?
Respuesta
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Annually
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Daily
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Weekly
Pregunta 8
Pregunta
What is the definition of a screening point?
Respuesta
-
The point of entry, exit or transition within a site where personnel are required to be searched
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point near the exit where the fire and evacuation procedures are displayed
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None of these
Pregunta 9
Pregunta
Which the correct layout for an access control point?
Respuesta
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The response zone , the approach zone , the access control zone
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The access control zone , the approach zone the response zone
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The approach zone, the access control zone , the response zone
Pregunta 10
Pregunta
Which is the correct statement for access control?
Respuesta
-
Account for people and vehicles location at all times
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Observe the number of pedestrian entering the facility
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Observe the number of vehicles entering a facility
Pregunta 11
Pregunta
What are the 3 principles of access control?
Respuesta
-
Permission , verify identity , control identity
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Display ID , Biometric scanning , RFID card
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Check cars , check people , check buildings
Pregunta 12
Pregunta
Which is the most commonly used method of recording who comes in and out of a site?
Respuesta
-
Key register
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Access control log
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Health and safety check sheet
Pregunta 13
Pregunta
What is to be updated regarding maintenance of equipment ?
Respuesta
-
Equipment maintenance and inspection logs
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Notebook
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Access control sheets
Pregunta 14
Pregunta
When would you need to use and escort?
Respuesta
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Someone who has not been to the site before
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Someone who you don’t trust
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Someone who is not security cleared
Pregunta 15
Pregunta
When someone wants to leave your site, what must be returned?
Respuesta
-
Their belongings
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Their temporary security pass
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Their vehicle
Pregunta 16
Pregunta
What must be verified before someone enters a site?
Respuesta
-
Vehicle registration
-
The person’s identity
-
The persons movements
Pregunta 17
Pregunta
What rules are in place that ensure you operate within the law?
Respuesta
-
standard operating procedures( SOP)
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OSHAD
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ADMCC
Pregunta 18
Pregunta
What should be inspected at an access control zone?
Respuesta
-
Bags
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ID
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Tickets
Pregunta 19
Pregunta
What is one of the duties of the shift supervisor?
Respuesta
-
Make sure you are fed
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Make sure you are on time
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Coordinate duty rotation
Pregunta 20
Pregunta
Which electronic access system requires a number code?
Respuesta
-
Pin code entry
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Eye scanner
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Fingerprint reader
Pregunta 21
Pregunta
What must mechanical equipment that is used to control access be inspected for?
Respuesta
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Damage and wear
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Rust
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Loose fitted items
Pregunta 22
Pregunta
what is the duty of the movement controller?
Respuesta
-
The movement controller is responsible for moving people that should not be there
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The movement controller is responsible for progressing site users forward into the access control zone.
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The movement controller is responsible for moving vehicles
Pregunta 23
Pregunta
What is the purpose of access control policy?
Respuesta
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Stop vandalism
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To deter criminals from entering the site
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Identifying and dealing with security risk facing the organization, its staff and visitors
Pregunta 24
Pregunta
What are all visitors to site required to do?
Respuesta
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Empty their bags
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Sign in and sign out of the site
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Sigh the health and safety register
Pregunta 25
Pregunta
Staff who are issued with company ID, should do what if it is lost?
Respuesta
-
Inform company immediately
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Inform the police
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Look for it immediately
Pregunta 26
Pregunta
Which of the following are prohibited when in a vehicle at and access point?
Respuesta
-
Honking your horn
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Tailgating
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Flashing your light
Pregunta 27
Pregunta
Contractors are required to sign what at the access point?
Respuesta
-
Victors log
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Contractors log
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Vender log
Pregunta 28
Pregunta
How would you describe a vendor?
Respuesta
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Vendors are those who provide fuel , food , water and other supplies
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Vendors are those who provide cleaning services
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Vendors are those who provide only office supplies
Pregunta 29
Pregunta
What are physical system that assist in access control?
Respuesta
-
Cones , Road block , Search lanes
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Dogs , search lights , checkpoint
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Traffic gates , barriers , electronic card access
Pregunta 30
Pregunta
What are the 2 basic requirements of personnel access?
Respuesta
-
Determining identity and determining level of access
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Determining if you know the person and where they are allowed to visit
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Determining if they have ID and vehicle pass
Pregunta 31
Pregunta
What should you maintain in order to avoid conflict?
Respuesta
-
Awareness
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Atmosphere
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Sense of humor
Pregunta 32
Pregunta
Which of the following contribute to conflict in the workplace?
Respuesta
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Some one smells
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Lack of personal space
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Bad attitude
Pregunta 33
Pregunta
Which of the following are an external cause of conflict?
Respuesta
-
Bad location
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Angry customer
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Untidy office
Pregunta 34
Pregunta
Most conflicts have their roots in uncertainty, and negotiation is a way of managing what ?
Respuesta
-
Resultant risk
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Failure
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Inputs
Pregunta 35
Pregunta
What is the process when one person believes that other has frustrated, or is about to frustrate , known as ?
Respuesta
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Risk
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Conflict
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Poor management
Pregunta 36
Pregunta
What is the best conflict management style?
Respuesta
-
The avoiding style
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The problem- solving style
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The bargaining style
Pregunta 37
Pregunta
When you experience conflict with someone else you should always remember to compromise.
Respuesta
-
True
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False
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Neither
Pregunta 38
Pregunta
Which of the following is an example of negative communication?
Respuesta
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shouting at the person to show your authority
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Telling a person to calm down after a fight
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Politely refusing entry to a customer who does not meet the entry requirements
Pregunta 39
Pregunta
Why should the use of force be left as a last resort?
Respuesta
-
You may lose the fight
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For the safety of yourself and others
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The customer might bring his friends
Pregunta 40
Pregunta
Which of the following is most likely to aggravate a customer?
Respuesta
-
Taking the customer seriously
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Giving the customer a free drink
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Not listening to the customer
Pregunta 41
Pregunta
What is workplace violence?
Respuesta
-
Being assaulted in circumstances relating to work
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Being assaulted by a customer
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Being assaulted by your manage
Pregunta 42
Pregunta
Why is it important to report all incidents of violence?
Respuesta
-
To pick up trends
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To look good in front of your manager
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To get a pay risk
Pregunta 43
Pregunta
Which of the following physical stances would help in conflict situation ?
Respuesta
-
Standing face to face with the customer
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Pointing a finger at the customer
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Showing open hands to a customer
Pregunta 44
Pregunta
Which of these would not be good war to de-escalate a potential conflict situation?
Respuesta
-
Showing empathy
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Using humor or sarcasm
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Listening actively
Pregunta 45
Pregunta
What is one of the main reason for reviewing incidents of work related violence ?
Respuesta
-
The assess whether management instruction were followed when dealing with the incident.
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To improve the way that similar situation are handled in the future
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To gather evidence required to prosecute everyone involved in the incident
Pregunta 46
Pregunta
Which of these is a non verbal way of signaling non aggression?
Respuesta
-
Standing square on to the other person
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Only paying particle attention to the other person
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Gesturing with open palms
Pregunta 47
Pregunta
What is the best definition of a win-win approach to a conflict situation?
Respuesta
-
A solution which allows both parties involved in the situation to come away feeling satisfied with the outcome
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Explaining company procedure to the unhappy person so that they understand why you cannot help them
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Getting a colleague involved in the situation to see if they can find a resolution to the problem
Pregunta 48
Pregunta
What is the final stage in the escalation of a conflict situation?
Respuesta
-
Threats
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Violence
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Anger
Pregunta 49
Pregunta
What is meat by the term critical incidents?
Respuesta
-
An incident that does not cause disruption to normal operations
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An incident that may cause significant disruption to normal operations, or serious harm to people property or information
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An incident that may cause signification disruption to operations , but only causes minor harm to peoples and property
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