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Admin practice test

Descripción

Mock up 1
Susana Gordon
Test por Susana Gordon, actualizado hace más de 1 año
Susana Gordon
Creado por Susana Gordon hace alrededor de 4 años
1971
1
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Resumen del Recurso

Pregunta 1

Pregunta
Which configuration option shows sales representatives the fields they must fill in prior to saving an Opportunity?
Respuesta
  • Dependent Picklist Fields
  • Opportunity Validation Rules
  • Field-level Security
  • Page Layout required fields

Pregunta 2

Pregunta
Universal Containers uses a custom object within the product development team. Product development, executives, and System Administrators should be the only users with access to records roles of this object. Product development needs read/write access to all the records within the object perfiles, while the executives should only be able to view the records
Respuesta
  • Set the organization-wide defaults for the custom object to Private. Give the Product Development Profile Read, Create, and Edit permissions. Give the Executive Profile Read Only permissions for that object.
  • Set the Organization-Wide Defaults for the custom object to Private; give the Product Development Profile Modify All for the object; give the Executive Profile View All access.
  • Set the Organization-Wide Defaults for the custom object to Public Read Write; Give the Product Development Profile Read, Create, Edit permissions; give the Executive Profile Read Only permissions for that object.
  • Set the Organization-Wide Defaults for the custom object to Public Read Write; create a Read Only Sharing Rule to share all records in the object with the Executive Public Group

Pregunta 3

Pregunta
Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own. What is the minimum number of workflows needed to accomplish this task?
Respuesta
  • Four workflow rules for create and update on Opportunities and Accounts
  • No workflow rules, but two email alerts
  • One workflow rule with two email alerts
  • Two workflow rules with one email alert each

Pregunta 4

Pregunta
Which three report charts show how many Leads are in the Marketing pipeline based on Lead Status and what percent each Lead Status represents?
Respuesta
  • funnel chart
  • donut chart
  • line chart
  • pie chart
  • bar chart

Pregunta 5

Pregunta
Which report should a System Administrator use to display the number of Contacts related to an Account?
Respuesta
  • Summary report with a Roll-up Summary Account field
  • Tabular report with a report formula
  • Tabular report with a Roll-up Summary Account field
  • Summary report with a report formula

Pregunta 6

Pregunta
Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location.
Respuesta
  • Automated Notifications and Groups
  • Auto-responses Rules and Profiles
  • Assignment Rules and Queues
  • Territory Management and Teams

Pregunta 7

Pregunta
How can a System Administrator discover who added a field to the account page layout?
Respuesta
  • Review the Account Last Modified By field.
  • Download the Setup Audit Trail.
  • Run an Account History report.
  • Create a poll in the Admin Chatter group.

Pregunta 8

Pregunta
Which configuration action should be performed to ensure every Case gets assigned to a valid Owner?
Respuesta
  • Create a Validation Rule based on the Created By field.
  • Configure a default value for the Case Owner field
  • Create a Workflow Rule that checks for a blank Owner field
  • Define the Default Case Owner in Support Settings

Pregunta 9

Pregunta
Which two best practices are recommended prior to mass-deleting records? Choose 2 answers
Respuesta
  • Download a Setup Audit Trail for the last six months before deletion.
  • Schedule a weekly data export and download the backup zip files.
  • Run and export a report to archive data before deletion.
  • Create a new list view for all records that need to be deleted

Pregunta 10

Pregunta
Universal Containers created a new custom object to track Inventory items. The Support Team cannot see the Inventory object's tab Which two settings should the System Administrator check to find the cause of the problem? Choose 2 answers
Respuesta
  • Inventory object Sharing Settings
  • Inventory object Page Layouts
  • Support Team Permission Sets
  • Support Team Profiles

Pregunta 11

Pregunta
Which feature tracks how often a file is viewed?
Respuesta
  • Content Deliveries
  • Chatter Files
  • Email Attachments
  • Document Reports

Pregunta 12

Pregunta
Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes. What method should the System Administrator use?
Respuesta
  • Report Exports
  • Mass Update Addresses
  • List View Inline Editing
  • Data.com Clean

Pregunta 13

Pregunta
Universal Containers wants to create a field to store credit card numbers and needs to make sure the information is protected Which two actions allow the System Administrator to provide enhanced security for this field? Choose 2 answers
Respuesta
  • Configure different Page Layouts for users
  • Create an Encrypted Text field.
  • Update Field-Level Security settings
  • Use different Record Types for users

Pregunta 14

Pregunta
Which two actions allow the System Administrator to limit Chatter access during roll-out to a subset of Salesforce users? Choose 2 answers
Respuesta
  • Create an email invitation for the subset of users
  • Create a Permission Set with the "Enable Chatter" permission for the subset of users.
  • Edit a Profile to "Enable Chatter" for the subset of users
  • Add the subset of users to the company-wide Chatter group

Pregunta 15

Pregunta
What is the maximum number of components that can be added to a single Dashboard?
Respuesta
  • 20
  • 50
  • 15
  • 3

Pregunta 16

Pregunta
Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read Only and Opportunities and Cases are Private. Account Executives (AE) own all the Accounts. Some Contacts are owned by AEs, and other Contacts are owned by support reps How should the System Administrator ensure the AEs can edit all the Contacts associated with their Accounts, no matter who owns the Contact?
Respuesta
  • Use the Mass Transfer Tool to transfer ownership of all Contacts to the AEs
  • Create a read/write Sharing Rule to share all related Contacts with the Account owner.
  • Account owner privileges give the AE edit access to all related records by default
  • Select the edit all associated contacts option for the AE Role in the Role Hierarchy

Pregunta 17

Pregunta
In which situation is the Case Contact notified when a support representative adds a new case comment?
Respuesta
  • The Support Representative uses the Send Email Action on the Case Feed
  • The System Administrator configures the Case Auto-Response Rules.
  • The Support Representative posts the comment to the Case Chatter Feed
  • The System Administrator enables Case Comment Notification to Contacts

Pregunta 18

Pregunta
The Universal Containers CEO does not want to see the list of Contacts when viewing an Account page, but still needs to access Contact records. How should a System Administrator configure this?
Respuesta
  • Remove Read access permissions for Contacts from the CEO's Profile.
  • Set the Contact Org-Wide Default Sharing Settings to Private.
  • Remove the Account Related List from the Contact page layout.
  • Create an Account page layout without the Contacts Related List.

Pregunta 19

Pregunta
At Universal Containers, the sales managers would like Opportunities that have NOT been updated in the past 30 days to automatically be flagged. How should a System Administrator implement this requirement?
Respuesta
  • Create a formula field to show the Last Login date of the Owner and display an alert message if it meets the defined criteria.
  • Add a formula to the default value of the Opportunity name field to turn the background red if the record meets the criteria.
  • Create a formula field to calculate the time since last update and display an image of a red flag if it meets the defined criteria.
  • Add a formula to the default value of the Last Modified Date field to turn the text red if the record meets the criteria.

Pregunta 20

Pregunta
A System Administrator cannot share a report folder. What is a possible reason?
Respuesta
  • The reports in the folder only reference custom objects.
  • Folder Sharing is not enabled for the Org.
  • The folder is private.
  • The reports in the folder are already shared with other users.

Pregunta 21

Pregunta
When a user account is deactivated, what happens to the associated license?
Respuesta
  • The license becomes available for reassignment.
  • The license is automatically assigned to another user.
  • The license is listed as Inactive.
  • The license is removed from the billable licenses for the organization.

Pregunta 22

Pregunta
Which two parameters are configured using Locale settings? Choose 2 answers
Respuesta
  • First/Last Name and Date format
  • Business Hours and Holidays
  • Time and Number Display format
  • Phone Number and Currency format

Pregunta 23

Pregunta
What are two benefits of using Data Categories with Salesforce Knowledge? Choose 2 answers
Respuesta
  • Article access can be controlled.
  • Articles can be classified into groups
  • Article Owners can track views
  • Articles can be referenced in Chatter posts.

Pregunta 24

Pregunta
Universal Containers has an Auto-response rule to send emails when a customer submits a new Case and an Assignment rule to determine Case ownership for new Cases. In addition, the Case object has validation rules to ensure that each Case includes values for all fields needed by its owner to resolve the Case. Workflow Rules and Escalation Rules ensure that a support manager is properly notified when a Case remains unresolved for too long. In what order does Salesforce process the immediate actions associated with Workflow Rules and related business automations for a newly created record?
Respuesta
  • Validation rules, Assignment rules, Auto-response rules, Workflow rules, Escalation rules
  • Escalation rules, Validation rules, Workflow rules, Auto-response rules, Assignment rules
  • Validation rules, Escalation rules, Assignment rules, Auto-response rules, Workflow rules
  • Workflow rules, Validation rules, Assignment rules, Escalation rules, Auto-response rules

Pregunta 25

Pregunta
Universal Containers has a complex sales process with multiple record types, each shared with all Profiles. Some users complain about the Record Type selection screen when creating new Opportunities. Which two actions should the System Administrator take to allow these users to bypass choosing a Record Type? Choose 2 answers
Respuesta
  • Remove Record Types from the users' Sales Process.
  • Instruct users to update the Default Record Type in My Settings
  • Remove Record Types from the users' Profiles.
  • Remove the Record Type field from the users' Page Layout.

Pregunta 26

Pregunta
Universal Containers has three Account record types: Prospect, Customer, and Vendor. The Customer record type is only for Accounts that have a Closed Won Opportunity. How should a System Administrator prevent users from selecting the Customer Record Type when they create new Account records?
Respuesta
  • Create an Account Auto-Assignment Rule to assign the Prospect Record Type to all new Accounts
  • Create a Workflow Rule or Process to change the Record Type from Customer to Prospect
  • Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and Permission Sets
  • Create an Account Validation Rule that prevents new Accounts with the Customer Record Type from being saved.

Pregunta 27

Pregunta
Universal Containers wants to create a Workflow Rule to send an email alert to members of its Board of Directors, none of whom use Salesforce. How many of the board members can be added to a single Email Alert?
Respuesta
  • Up to 5 additional email addresses can be added to the Email Alert
  • It is not possible to add additional email addresses to the Email Alert.
  • Up to 25 additional email addresses can be added to the Email Alert.
  • Up to 250 additional email addresses can be added to the Email Alert.

Pregunta 28

Pregunta
Which two changes are tracked in the Setup Audit Trail? Choose 2 answers
Respuesta
  • resetting a User's password
  • using the Data Import Wizard
  • using the Data Loader
  • creating a List View

Pregunta 29

Pregunta
Which Salesforce capability allows customers to vote on new product features?
Respuesta
  • Articles
  • Knowledge
  • Answers
  • Ideas

Pregunta 30

Pregunta
Universal Containers sells through many different reseller networks. Each reseller's deals are tracked on separate opportunities. The sales manager is concerned that the pipeline report is not accurate due to multiple opportunities for the same end customer. How should the sales process be modified to ensure opportunities are not double-counted in the pipeline?
Respuesta
  • Enable duplicate management to prevent the creation of the duplicate opportunities
  • Create one opportunity and use the competitors related list to track the different resellers.
  • Change the forecast category to Omitted on the duplicate opportunities
  • Change the amount on the duplicate opportunities to zero.

Pregunta 31

Pregunta
What should a System Administrator do to temporarily prevent a User from logging into Salesforce?
Respuesta
  • Reset the User's password.
  • Freeze the User's Account.
  • Change the User's Login Hours
  • Delete the User's Account.

Pregunta 32

Pregunta
Universal Containers wants to track Invoice Payments on an Opportunity Related List. Only the Finance Team should see this Related List; however, all Users should be able to view Invoice Payment reports. How should the System Administrator implement this requirement?
Respuesta
  • Set the Invoice Payment Org-Wide Sharing Settings to Private.
  • Build an Invoice Payment report with a Running User of Finance.
  • Create a new Page Layout and Profile for the Finance Team
  • Only grant Finance access to the Invoice Payment object.

Pregunta 33

Pregunta
What should the System Administrator check when users are unable to find a Custom Report Type?
Respuesta
  • Make sure the user Profile includes the Report Type.
  • Make sure the new Report Type is deployed.
  • Add a button for the new Report Type to the Report Builder.
  • Add the new Report Type to the related objects.

Pregunta 34

Pregunta
How should the System Administrator implement biweekly notifications for Sales Reps that include Opportunities that need attention based on the Opportunity Owner's last login, past due Opportunities, and all Opportunities that have not been updated in the last 30 days?
Respuesta
  • Create Opportunity Update Reminders
  • Create a Chatter Group
  • Create Scheduled Reports.
  • Create Scheduled Dashboards.

Pregunta 35

Pregunta
Which two User Interface settings should be used to allow users, with all required profile permissions, to edit records in List Views? Choose 2 answers
Respuesta
  • Enable Enhanced Profile List Views
  • Enable Enhanced Page Layout Editor
  • Enable Enhanced Lists
  • Enable Inline Editing

Pregunta 36

Pregunta
What are two Initial Submission Actions in an Approval Process? Choose 2 answers
Respuesta
  • An outbound message can be sent to another application.
  • A task can be assigned to users in a specific Profile.
  • The value of a field on the record can be updated.
  • The record is locked for everyone except the Owner.

Pregunta 37

Pregunta
What should a System Administrator do first to troubleshoot login error messages?
Respuesta
  • Review entries in the Setup Audit Trail.
  • Check the user's login history related list.
  • Search the debug log for the error message.
  • Log in as the user to view the error message.

Pregunta 38

Pregunta
How can multiple Campaign records be associated with a single Opportunity?
Respuesta
  • Primary Campaign Source
  • Campaign Hierarchy
  • Campaign Members
  • Campaign Influence

Pregunta 39

Pregunta
Which two standard objects are related to Account records? Choose 2 answers
Respuesta
  • Cases
  • Opportunities
  • Leads
  • Campaign

Pregunta 40

Pregunta
The marketing team is asked to provide branding and messaging for email templates to be used throughout the customer support process. In which two locations can the System Administrator implement customer-facing email templates with respect to Cases? Choose 2 answers
Respuesta
  • Owner Assignment Notifications
  • Case Escalation Notifications
  • Case Auto-response Rules
  • Support Rep's Send Email options

Pregunta 41

Pregunta
What standard object stores information about sales deals?
Respuesta
  • Product
  • Account
  • Asset
  • Opportunities

Pregunta 42

Pregunta
The customer support team wants to use a different Page Layout when closing a Case. Which method should the System Administrator use to fulfill this request?
Respuesta
  • Field-Level Security
  • Record Type and Page Layout
  • Support Process
  • Case Close Page Layout

Pregunta 43

Pregunta
Universal Containers wants Sales Reps to process credit card payments when an Opportunity is Closed Won. Which approach should the System Administrator use to enable this feature?
Respuesta
  • Add payment detail custom fields to the Opportunity.
  • Install an AppExchange credit card payment package.
  • Build a standard Visualforce page and Salesforce site.
  • Create a Workflow Rule Email Alert to notify Finance.

Pregunta 44

Pregunta
Which option can be added to Outlook Publisher Layouts?
Respuesta
  • Custom Buttons
  • Quick Actions
  • Custom Fields
  • Related Lists

Pregunta 45

Pregunta
Which two objects can be related to Campaign Members? Choose 2 answers
Respuesta
  • Leads
  • Contact
  • Partners
  • Contact Roles

Pregunta 46

Pregunta
Ursa Major Solar's newest product line has just been announced. The web form on the Ursa Major Solar website is generating a lot of leads where prospects have indicated interest in particular products. These leads are imported directly into Salesforce automatically. Which features should the system administrator use to assign ownership of a Lead to the appropriate product team using the custom Lead field Product Interest? Choose two answers.
Respuesta
  • Escalation Rules
  • Assignment Rules
  • Queues
  • Lead Teams

Pregunta 47

Pregunta
Which two functions can be customized for the Salesforce Mobile App? Choose 2 answers
Respuesta
  • Navigation Menu content
  • Field permissions
  • Object Compact layout
  • Object Record Types

Pregunta 48

Pregunta
The Sales Operations team notices an increase in Opportunities without Products. Which configuration change should the System Administrator make to help Sales Reps remember to add Products to every Opportunity?
Respuesta
  • Create a related list to enable the user to view the related products.
  • Create a Workflow Rule on the Opportunity object to add a default Product to Opportunities with no Products.
  • Enable the Opportunity setting to prompt users to add products to opportunities.
  • Set the Org-Wide Defaults for Price Books to Use and Products to Read Only.

Pregunta 49

Pregunta
Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving their product line. How should the System Administrator meet this requirement?
Respuesta
  • Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules.
  • Add the product specialists to the Account Team for each Account that has purchased a product from the product line.
  • Create an owner-based Case Sharing Rule to share corresponding Cases with the product specialist role.
  • Change the Org-Wide Default for Cases to Controlled By Parent and add product specialists to Account Teams.

Pregunta 50

Pregunta
Universal Containers has an inside sales team that only sells warranty renewals and an outside sales team that only sells products. Each type of sale captures different information and has a different sales cycle. How should the System Administrator configure Salesforce to meet these requirements?
Respuesta
  • Create a custom picklist field on the Opportunity to specify if it is a product or warranty sale.
  • Create a Page Layout, Sales Process, and Record Type for each type of sale.
  • Create a custom Object for warranty renewals with the appropriate Sales Process.
  • Create a Validation Rule that displays the correct Page Layout and Sales Process based on Role.

Pregunta 51

Pregunta
Customers complain that they do not know when Comments have been added to their Cases. Which configuration can a System Administrator implement to address this concern?
Respuesta
  • Configure Feed Tracking for Case Comments.
  • Configure the Case Auto-Response Rules.
  • Enable Case Comment Notification to Contacts.
  • Create a Workflow Rule Email Alert on Case Comments.

Pregunta 52

Pregunta
Support Representatives at Universal Containers want the same Technical Engineer group to be associated with each new Case. What should a System Administrator define to implement this requirement?
Respuesta
  • Default Case Team on each Account record
  • Default Case Team on each User's record
  • Workflow Rule to add the Case Team
  • Case Assignment Rule to associate the Case Team

Pregunta 53

Pregunta
Universal Containers created a Time-Based Workflow rule that sends a follow-up email to the customer two days after a Case is closed. The System Administrator wants to verify that the workflow functions correctly. Which queue should the System Administrator view to monitor pending Workflow Actions?
Respuesta
  • Background Jobs Queue
  • Mass Email Queue
  • Time-Based Workflow Queue
  • Outbound Messaging Delivery Queue

Pregunta 54

Pregunta
Which three reports can be used to display a list of the Top 10 Accounts on a dashboard? Choose 3 answers
Respuesta
  • tabular report with a chart
  • summary report without a chart
  • tabular report with Rows to Display set to 10
  • summary report with Rows to Display set to 10
  • summary report with a chart

Pregunta 55

Pregunta
Universal Containers uses a private data access model. Product managers and sales representatives are in different branches of the role hierarchy. What should an Administrator do to ensure that product managers can report on opportunities in their product line?
Respuesta
  • Create a sharing rule based on criteria.
  • Create a new role for product managers and sales representatives.
  • Move all product managers to a role below the sales representatives.
  • Save all opportunity reports in a public folder.

Pregunta 56

Pregunta
How should a sales rep create an all-day event in Salesforce?
Respuesta
  • Ensure the event is scheduled for times within the Start and End of Day hours.
  • Ask the System Administrator to check all-day events in the Activity settings.
  • Check the all-day event checkbox on the event.
  • Use a task for an all-day event because then no time fields are needed.

Pregunta 57

Pregunta
A System Administrator will use the Import Wizard to update existing Account records. Which values can the Import Wizard use to find matching records?
Respuesta
  • Address field
  • Account Name and Site fields
  • Parent Account field
  • Created By field

Pregunta 58

Pregunta
Universal Containers regularly imports Accounts from an external order system that has its own ID field for each record. What should the System Administrator do to help prevent duplicates during these imports?
Respuesta
  • Create a formula field that identifies matches.
  • Use VLOOKUP to find matching records in Salesforce.
  • Create a unique External ID field on Accounts in Salesforce for matching
  • Use the ID from the order system in place of the Salesforce ID.

Pregunta 59

Pregunta
The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days. Where should the System Administrator change the password expiration period for these users?
Respuesta
  • Roles assigned to the Users
  • Profiles assigned to the Users
  • Permission Sets assigned to the Users
  • Individual User records

Pregunta 60

Pregunta
Universal Containers offers a variety of products that are comparable to products from other companies. Sales representatives request a method to track product strengths and weaknesses compared to those offered by other vendors. What should the System Administrator implement?
Respuesta
  • Big Deal Alerts on high-value Opportunities
  • Competitors on the Opportunity Page Layout
  • Strength and Weakness fields on Company Information
  • Products and Pricebooks on Opportunity Line Items

Pregunta 61

Pregunta
Universal Containers has a sales team focused on renewals. They will use many of the same Opportunity fields as other teams, but need different Stage values. What should the System Administrator update to support this requirement?
Respuesta
  • Stage Selected Values in the Sales Processes
  • Stage field picklist options in Record Types
  • Field-Level Security in the User Profile
  • Page Layouts to include the correct field

Pregunta 62

Pregunta
How should a System Administrator configure a report for each sales rep to see their own Open Opportunities?
Respuesta
  • Create a report schedule for each Sales Rep
  • Create a separate report for each Sales Rep.
  • Create a Summary report grouped by Sales Rep.
  • Create a report filtered by "My Opportunities".

Pregunta 63

Pregunta
What is a benefit of entering Trusted IP Ranges in the Network Access section?
Respuesta
  • All attempts to log in from outside the network will be denied.
  • Users that log in within the network will not be required to verify their identity.
  • Users are unable to log in through the API on networks not marked as trusted.
  • AppExchange packages can communicate with an external site.

Pregunta 64

Pregunta
Custom fields in the Lead object can be mapped to which two types of fields? Choose 2 answers
Respuesta
  • Custom Opportunity
  • Custom Activity
  • Standard Contact
  • Custom Account

Pregunta 65

Pregunta
What are two reasons a user cannot be deactivated?
Respuesta
  • The user is the Owner of open Opportunities.
  • The user is a Customer Community Administrator.
  • The user account is frozen.
  • The user is the recipient of Workflow Email Alerts.

Pregunta 66

Pregunta
When creating a new user in a production Salesforce org, which two requirements should a System Administrator consider? Choose 2 answers
Respuesta
  • Usernames must be in the form of an email address.
  • Usernames must be unique across all production Salesforce orgs.
  • Usernames must include the company's email domain.
  • Usernames must be the same as the user's email address.

Pregunta 67

Pregunta
A System Administrator enables Case Feed Actions and Feed Items in Support Settings. With the appropriate Profile permissions enabled, what change will users see?
Respuesta
  • Cases will use Feed Layouts rather than standard Page Layouts.
  • Case Feeds will no longer be hidden on standard Page Layouts.
  • All Case buttons will be converted to Actions in the Case Feed.
  • All Case fields will be added to the Chatter Feed Tracking

Pregunta 68

Pregunta
Which feature allows Universal Containers to require a value in a custom date field when the Opportunity Stage changes to Closing?
Respuesta
  • Record Type
  • Validation Rule
  • Dependent Picklist
  • Page Layout

Pregunta 69

Pregunta
Universal Containers has a renewals sales team that will use the Opportunity object. They want to use many of the same picklist fields that are already defined, but will need unique picklist values. What feature allows a System Administrator to maintain the same field for two different teams?
Respuesta
  • Sales Processes
  • Page Layouts
  • Record Types
  • Permission sets

Pregunta 70

Pregunta
A System Administrator created a workflow rule that sends email alerts when a Case with a high priority is created. A new Support Engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive these email alerts. How can a Salesforce Administrator troubleshoot this issue?
Respuesta
  • Check if the Workflow Rule is active.
  • Verify the user's email address.
  • Check if the Workflow evaluation criteria is correct.
  • Check if the correct Email Template is used.

Pregunta 71

Pregunta
A System Administrator wants to implement a feature for call recording to monitor customer service quality using Salesforce Service Cloud. Which two statements regarding call recording should be considered when implementing this requirement? Choose 2 answers
Respuesta
  • Call recording is a feature of some add-on products from the AppExchange.
  • Call recording is a feature that a developer might create with Salesforce App Cloud.
  • Call recording is a native feature available with Salesforce by default.
  • Call recording is a feature that will not work with Salesforce Service Cloud.

Pregunta 72

Pregunta
Universal Containers wants the sales team to access information about Closed Won Opportunities with a common competitor for all pending big deals. Which features should the System Administrator implement?
Respuesta
  • Commonalities and Won Information
  • Big Deal Alerts and Sales Teams
  • Competitors and Similar Opportunities
  • Sales Teams and Closed Won Opportunities

Pregunta 73

Pregunta
Which two related lists should be added to the Opportunity page layout to track how Campaigns contribute to the overall pipeline? Choose 2 answers
Respuesta
  • Campaign Members
  • Contact Roles
  • Open Activities
  • Campaign Influence

Pregunta 74

Pregunta
How should an email automatically be sent to a customer when the Support Rep adds a comment to the case?
Respuesta
  • Set the customer as the Automated Case User
  • Include the customer in the Assignment Rule.
  • Add the comment to the Case Chatter Feed.
  • Enable Case Comment Notifications to Contacts.

Pregunta 75

Pregunta
Which three objects have a relationship with a Campaign? Choose 3 answers
Respuesta
  • Contact Role
  • Lead
  • Account
  • Contact
  • Opportunity

Pregunta 76

Pregunta
How should a System Administrator provide a Sales Rep Commission report that is visible only to the Executive Team?
Respuesta
  • Save the report in a folder shared with the Executive Team.
  • Save the report in the My Personal Report folder.
  • Name the report "For Executive Team Use Only - DO NOT USE."
  • Set Opportunity Org-Wide Default Sharing Settings to Private.

Pregunta 77

Pregunta
A System Administrator creates a Workflow Rule that assigns a task to a support manager role when a case is escalated. The case owner is complaining about being assigned these tasks. What should a System Administrator do to correct this issue?
Respuesta
  • Remove the Workflow and use a report instead.
  • Change the Workflow Rule to assign tasks based on profile.
  • Make sure there is only one user in the role.
  • Add a field update to the Workflow to also change the owner.

Pregunta 78

Pregunta
What should a System Administrator do to assign a Service Cloud Console license to a user?
Respuesta
  • Enable Service Cloud User on the user record detail page.
  • Create a new Permission Set License Assignment.
  • Clone the Sample Console and assign it to the user.
  • Enable Service Console in Support Settings.

Pregunta 79

Pregunta
What should a System Administrator do to organize the fields available on a report?
Respuesta
  • Edit the Report Builder layout.
  • Create a custom report type.
  • Enable Dynamic Reports.
  • Modify the standard report type.

Pregunta 80

Pregunta
The Sales Operations team needs to import and export Accounts, Contacts, Opportunities, and Orders. Which two Profile permissions does the Sales Operation team need to be able to perform this task? Choose 2 answers
Respuesta
  • Weekly Data Export
  • Modify All for those objects
  • API Enabled
  • View All Data

Pregunta 81

Pregunta
What are two Final Approval Actions in an Approval Process? Choose 2 answers
Respuesta
  • Send an outbound message.
  • Add an email alert.
  • Call Apex.
  • Create a chatter post.

Pregunta 82

Pregunta
Universal Containers wants to allow potential customers to submit Cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means. Which two options should they consider? Choose 2 answers
Respuesta
  • Adding a link to a specified routing address for Email-to-Case
  • Implement a Lightning Partner Community with Knowledge
  • Generate Web-to-Case HTML code to add to the website
  • Adding a link for Auto-Response Rules for Solutions

Pregunta 83

Pregunta
What can a System Administrator specify in the Company Information page?
Respuesta
  • Business Hours, Translation Settings, Corporate Currency
  • Primary Contact, Chatter Settings, Set Domains
  • Fiscal Year, Password Policies, Default Time Zone
  • Organization Name, Default Time Zone, Default Language

Pregunta 84

Pregunta
Universal Containers needs a field that reflects Account size based on number of employees. Which formula function should the System Administrator use to evaluate different results based on a specific condition with multiple outcomes?
Respuesta
  • And
  • TEXT
  • IF
  • ISPICKVAL

Pregunta 85

Pregunta
Which Salesforce feature should a company implement to provide a method for its resellers to track their Leads and Opportunities?
Respuesta
  • Web-to-Lead forms
  • Lightning Customer Community
  • Automated Lead Conversion
  • Lightning Partner Community

Pregunta 86

Pregunta
Salesforce users at Universal Containers complain that global search returns too many records. Which two configurations should a System Administrator perform to help users manage search results? Choose 2 answers
Respuesta
  • Specify the Keywords and include them into the object's search layout.
  • Specify the Search Filter Fields for the object's search layout.
  • Reduce the number of records displayed for each object in the Search Results page.
  • Enable Sidebar Search Auto-Complete in the object's search settings.

Pregunta 87

Pregunta
Universal Containers wants to automatically assign a Task to account managers when a customer's agreement is about to expire. How should a System Administrator configure this functionality?
Respuesta
  • Create a Time-based Workflow on Account with a rule criteria of Agreement End Date > TODAY().
  • Create a Time-based Workflow on Account with a rule criteria of Agreement End Date < TODAY().
  • Create a Workflow on Account with a rule criteria of Agreement End Date > TODAY().
  • Create a Workflow on Account with a rule criteria of Agreement End Date < TODAY().

Pregunta 88

Pregunta
Delegated Administrator at Universal Containers cannot edit the Created Date field for the Account record. What reason should the System Administrator give for why this is occurring?
Respuesta
  • This field is Read-Only in Field-Level Security settings.
  • This field is defined as Read-Only on the Page Layout.
  • This is a System Audit field and it is Read-Only for existing records.
  • This user does not have Edit permissions on the Account object.

Pregunta 89

Pregunta
Which set of Salesforce records is exported by choosing the "Export All" option instead of "Export" in Data Loader?
Respuesta
  • Records for a specified object including records in the recycle bin.
  • Records for a specified object and its parent records.
  • Records for a specified object and its child records.
  • Records for all standard objects in the org.

Pregunta 90

Pregunta
What should a System Administrator configure to provide each Sales Rep a dashboard that shows their current Opportunity pipeline?
Respuesta
  • Set the Dashboard Running User to the current user.
  • Set a Dashboard filter to the current user.
  • Create a dashboard for each user.
  • Create a dashboard folder for each user.

Pregunta 91

Pregunta
Universal Containers uses an Auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible. Which two features should the System Administrator implement to allow customers have quick access to this information? Choose 2 answers
Respuesta
  • Self-service Portal
  • Case Feed Layout Actions
  • Auto-response Rules
  • Case Comment Notifications

Pregunta 92

Pregunta
The VP of sales at Universal Containers wants to ensure that there is a consistent, color-coded report to track picklist values easily from the stage field on an opportunity. How should a System Administrator ensure that a Picklist field's values display in consistent colors on all reports? Choose two answers
Respuesta
  • Configure Report Conditional Highlighting for each value
  • Create a Formula field that defines the color for each value.
  • Use a Bucket field that defines the color for each value
  • Update the Picklist field and set the color for each value.

Pregunta 93

Pregunta
Sales Reps at Universal Containers want to prioritize and flag at-risk deals. What feature should an administrator suggest to meet this requirement?
Respuesta
  • Einstein Opportunity Scoring
  • Einstein Lead Scoring
  • Einstein Activlty Capture
  • Einstein Opportunity Insights

Pregunta 94

Pregunta
What should an administrator take into consideration when creating content tags?
Respuesta
  • Tags are case sensitive.
  • Tags are updateable
  • Tags are not case sensitive
  • Tags Combine with singular and pural versions

Pregunta 95

Pregunta
Which two objects can an Administrator customize the Stage Setup Flow?
Respuesta
  • Lead
  • Opportunity
  • Campaign
  • Campaign member

Pregunta 96

Pregunta
Which two ways should users access Salesforce from their mobile devices?
Respuesta
  • Install Salesforce Connect for mobile.
  • Use the downloadable Salesforce mobile application
  • Install the Salesforce1 mobile configuration
  • Use web browser on a mobile device.
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