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Derya van Berkel
Test por Derya van Berkel, actualizado hace más de 1 año
Derya van Berkel
Creado por Derya van Berkel hace casi 6 años
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Pregunta 1

Pregunta
Apple introduced Face ID in 2017, a facial recognition feature that generates a 3D depth digital map of the iPhone owner's face. The Face ID replaces the Touch ID fingerprint sensor and is used to unlock the iPhone. In this case, which kind of change is produced
Respuesta
  • First-order change
  • Second-order change
  • Third-order change
  • Fourth-order change

Pregunta 2

Pregunta
In the context of airport operations, which of the following is an example of the process element of a modern information system?
Respuesta
  • Airline check-in procedures
  • Airport gate agents
  • The reporting relationships between security agents and supervisors
  • Check-in kiosk that print boarding passes

Pregunta 3

Pregunta
When an IT innovation is introduced, what happens when this generates a second-order change?
Respuesta
  • The structure is modified generating change in the processes
  • The people change the way they performed a process
  • The IT modifies how an existing process is performed by affecting the individuals who perform it
  • The IT modifies the organizational structure

Pregunta 4

Pregunta
Organization design, report and relationships within an information system are examples of which component?
Respuesta
  • Process
  • Technology
  • People
  • Structure

Pregunta 5

Pregunta
There can be discrepancies between official business process and the informal steps employees take to complete a business activity
Respuesta
  • True
  • False

Pregunta 6

Pregunta
Which of the following managerial actions appears doubtful when seeking information system success?
Respuesta
  • Observe the implicit or explicit rules that govern relationships between the people involved in the IS
  • Adopt the most innovative and cutting-edge Information Technology and let the IS (as a socio-technical system) adapt
  • Develop a genuine understanding of the people involve, such as their skills and motivation
  • Consider the implicit or explicit rules that govern the relationship between the people involved in the IS

Pregunta 7

Pregunta
ERP systems are for organization's internal processes
Respuesta
  • True
  • False

Pregunta 8

Pregunta
Business processes mostly run within a department (such as finance department, sales department,...)
Respuesta
  • True
  • False

Pregunta 9

Pregunta
An EIS provides support only for the primary activities of organizations
Respuesta
  • True
  • False

Pregunta 10

Pregunta
Marc Andreessen recently claimed that 'software programs the world'. What did he mean?
Respuesta
  • He meant that Machine Learning and IoT are critical for business success
  • He meant that the IT is pervasive in the world. As a consequence if you know programming you will have a job guaranteed
  • He meant that software is now the primary driver of success
  • He meant that the IT is pervasive in the world. As a consequence machines will take over programmers' jobs

Pregunta 11

Pregunta
One of your friends argues that you only need technical ability to get a job in IS. Is he right or wrong?
Respuesta
  • Wrong! You also need soft skills like teamwork to be successful
  • Right! IS jobs are mostly about technical skills
  • Wrong! You also need to have the right IT to match your skills
  • Wrong! Companies like people with better social abilities, and technical skills don't even matter

Pregunta 12

Pregunta
Which of these statements is true about the current state of information technology?
Respuesta
  • Non-profit organizations are not using IT just yet
  • IT is only important for software companies
  • IT is more affordable than ever before
  • IT is used exclusively by technicians in organizations

Pregunta 13

Pregunta
Your firm is developing a new customer database. You have assembled a team with: a database architect, three developers, two business analysts and a system analyst. You should add one more person from the following list. Who would you select?
Respuesta
  • Database administrator
  • Infrormation systems manager
  • Project manager
  • Network administrator

Pregunta 14

Pregunta
One of your (naive) friends who is enrolled in the college of business tells you: 'It is not important for me to understand IT and information systems.' What evidence could you use to convince him wrong?
Respuesta
  • The top 5 publicly traded companies are all technology companies, because the world's natural resources are scarce
  • The top 5 publicly traded companies are all technology companies, because everyone wants an iPhone
  • The top 5 publicly traded companies are all technology companies, because software is now a key driver of business success
  • The top 5 publicly traded companies are all technology companies, because everyone now has access to the internet

Pregunta 15

Pregunta
On-demand systems (e.g. SaaS) are typically easier to maintain than on-premise (traditional) systems
Respuesta
  • True
  • False

Pregunta 16

Pregunta
Information needs of upper levels are typically ......, ...... and .....
Respuesta
  • Scheduled
  • Detailed
  • Historical
  • Summarized
  • Forward looking
  • Unscheduled

Pregunta 17

Pregunta
ExIS helps increase effectiveness through horizontal integration
Respuesta
  • True
  • False

Pregunta 18

Pregunta
Which of the following tires (in a 4-tier architecture) would definitely not be influenced if the rules regarding 'approve order' task changes?
Respuesta
  • Tier 3 - Process logic
  • Tier 1 - Data logic
  • Tier 4 - Prestation logic

Pregunta 19

Pregunta
Mainframe and browser-based architectures are similar in terms of the positioning of the EIS logical layers.
Respuesta
  • True
  • False

Pregunta 20

Pregunta
With regard to the physical EIS architecture, the prestation logic is almost always on clients
Respuesta
  • True
  • False

Pregunta 21

Pregunta
Keeping company's confidential data is not an issue in SaaS type of EIS provisioning
Respuesta
  • True
  • False

Pregunta 22

Pregunta
SaaS systems have lower start-up costs, but annual payments may eventually be higher (than traditional ...)
Respuesta
  • True
  • False

Pregunta 23

Pregunta
Match the corrects CRM component that support the following function: Lead generation
Respuesta
  • Analytical CRM
  • Operational CRM
  • Executive CRM

Pregunta 24

Pregunta
Match the corrects CRM component that support the following function: Complaint management
Respuesta
  • Analytical CRM
  • Operational CRM
  • Executive CRM

Pregunta 25

Pregunta
Match the corrects CRM component that support the following function: Cross-selling
Respuesta
  • Analytical CRM
  • Operational CRM
  • Executive CRM

Pregunta 26

Pregunta
Value creation always returns benefits to the value creating firm
Respuesta
  • True
  • False

Pregunta 27

Pregunta
Which of the following about IT-dependent strategic initiatives can be exemplified by both Zara and Domino's cases?
Respuesta
  • They may depend cutting-edge and radical technologies
  • They may depend on mature technologies
  • What matters is the alignment between the strategy and the Information Systems

Pregunta 28

Pregunta
You received some information about a company: They renewed their entire technology infrastructure based on SAP solutions and they did this in an impressive duration of six months thanks to their established IT management skills. Which types of Information Resources are mentioned in this piece of information?
Respuesta
  • IT Assets
  • Both IT assets and Capabilities
  • IT Capabilities

Pregunta 29

Pregunta
Two propositions about Strategic IT are as follows: (I) Strategic IT implies the use of IT to attain a competitive advantage (II) Strategic IT implies the use of IT to sustain a competitive advantage. Which of the following is true?
Respuesta
  • Only II is correct
  • Only I is correct
  • Both I and II are correct

Pregunta 30

Pregunta
If the costs of switching from an organization's business to another is low, then the bargaining power of buyers with the organization is high.
Respuesta
  • True
  • False

Pregunta 31

Pregunta
Select the options that apply to Resource Based View on Strategy Formulation
Respuesta
  • The resources that with higher value and transferability are more strategic
  • The diversity in a firm's rare and valuable resources increases the number of it's competitive positions.
  • The exploitation of firm resources that match external opportunities is the essence of it
  • It includes only the elements for attaining competitive advantage

Pregunta 32

Pregunta
A footwear producer has started using POS terminals to capture information on what has sold and using this information to identify and realize efficiency gains in production. Accordingly, which activity of Porter's value chain has improved ?
Respuesta
  • Marketing & Sales
  • Human Resources
  • Outbound Logistics
  • Operations

Pregunta 33

Pregunta
Company X's competitive advantage position depends on the use of a simple and low-cost Business Analytics platform purchased from a software vendor. Their position is also sustainable because they can feed the platform with high quality and timely data thanks to their advanced Data Management skill that has developed over the years. This example best illustrates low- immitability of their IT resource.
Respuesta
  • Transferability
  • Immitabillity

Pregunta 34

Pregunta
Which of the following is not included in one of the three areas of digital transformation?
Respuesta
  • Infomation Technology Development
  • Customer Touch Points
  • Digital Globalization

Pregunta 35

Pregunta
3D printing technology is wiping out the traditional prototyping processes and products in many industries (e.g., manufacturing, health ). This effect can be described as...
Respuesta
  • Digital Disruption
  • Digital Transformation
  • Digital Innovation

Pregunta 36

Pregunta
Consider the following statements about IT Governance archetypes as discussed in Weill & Ross survey: (I) The Federal archetype is superior to Business Monarchy in all IT decision domains (II) Top performing companies leave the Architecture and Infrastructure Strategy related decisions to IT Professionals (III) The Anarchy archetype implies that IT is poorly governed Which of the following is correct?
Respuesta
  • I and III are true
  • Only III is true
  • II and III are true

Pregunta 37

Pregunta
Which of the following is an indicator of poor IT Governance
Respuesta
  • Some projects are not strategic
  • Some projects are managed jointly by multiple business units
  • The accountability for the project results are not assigned
  • In addition to central IT department, business units have their own IT teams

Pregunta 38

Pregunta
A CANVAS e-learning system will be rolled out in three months. One of the anticipated benefits is that students will be able to learn from digital resources on CANVAS anywhere anytime. Before roll-out all data from legacy systems should be migrated to CANVAS database. This migration in a Benefit Dependency Diagram should be modeled as a(n):
Respuesta
  • Business Change
  • Enabling Change
  • Investment Objective
  • IS/IT Enabler

Pregunta 39

Pregunta
You are preparing a Business Case for the Modernization of your company's Online Shipping Channel. Currently, the average customer product review is 3.8/5.0 and you believe this will increase after the modernization. Nevertheless, you can not estimate this change. What is the degree of explicitness class of this benefit?
Respuesta
  • Financial
  • Observable
  • Measurable
  • Quantifiable

Pregunta 40

Pregunta
Valuing an IT investment is difficult mainly for the reason that...
Respuesta
  • IT investments often add no real business value
  • Many IT investments are necessities and payback is hard to calculate
  • Increased customer satisfaction is not valued enough to justify costs

Pregunta 41

Pregunta
WalMart uses RFID tags to track movement of goods across its intense supply chain. One identifiable benefit is that pallets of goods no longer need to be manually logged by a worker when received. Instead, an information system automatically logs the goods as they arrive. This benefit is of type:
Respuesta
  • Work force levelling
  • Cessation
  • Innovation

Pregunta 42

Pregunta
Your company has decided to invest in the development of a business analytic software for two central business processes. (1). Lack of prior experience in analytic software development. (2) The immediate and very high adverse effects of the software interruptions on all processes, are the two risks you have identified. The risk categories best match to these risk in the respective order are:
Respuesta
  • IT Service Delivery - IT Solution Delivery
  • IT Value Enablement - IT Service Delivery
  • IT Solution Delivery - IT Service Delivery

Pregunta 43

Pregunta
In which Traditional SDLC phase is the following activity most likely to happen? "Vendor Selection"
Respuesta
  • Analysis
  • Operation & Maintenance
  • Implementation, Test & Deployment
  • Investigation
  • Design

Pregunta 44

Pregunta
In which Traditional SDLC phase is the following activity most likely to happen? "Fixing some reports and user-interface related issues"
Respuesta
  • Analysis
  • Implementation
  • Design
  • Investigation

Pregunta 45

Pregunta
In which Traditional SDLC phase is the following activity most likely to happen? "Redesign of some business processes"
Respuesta
  • Investigation
  • Analysis
  • Operation & Maintenance
  • Implementation, Test & Deployment

Pregunta 46

Pregunta
In which Traditional SDLC phase is the following activity most likely to happen? "Transform legacy data to new system data structure"
Respuesta
  • Design
  • Implementation, Test & Deployment
  • Investigation
  • Analysis
  • Operation & Maintenance

Pregunta 47

Pregunta
Which adaptation approach can be characterized by the following property? "Less likelihood of end-user resistance"
Respuesta
  • Chocolate
  • Vanilla

Pregunta 48

Pregunta
Which adaptation approach can be characterized by the following property? "Easier to maintain/upgrade the system"
Respuesta
  • Chocolate
  • Vanilla

Pregunta 49

Pregunta
Which adaptation approach can be characterized by the following property? "Adoption of industry standard processes"
Respuesta
  • Chocolate
  • Vanilla

Pregunta 50

Pregunta
Which transition approach is "likely to be the quickest one"?
Respuesta
  • Phased
  • Big-Bang
  • Parrallel

Pregunta 51

Pregunta
Which transition approach is "likely to be the most stressful for the functional implementation team"?
Respuesta
  • Phased
  • Big-Bang
  • Parrallel

Pregunta 52

Pregunta
Which of the following is not one of the principles of Agile EIS implementation approaches?
Respuesta
  • Deploy modules gradually
  • Full design before implementation
  • Follow the vanilla approach

Pregunta 53

Pregunta
Project manager have to balance between scope-quality, .... and ....
Respuesta
  • time, cost
  • time, amount of employees
  • amount of employees, cost

Pregunta 54

Pregunta
To which general PM process group does the following task belong? "Audit (review) the quality of the results (quality assurance)"
Respuesta
  • Initiation
  • Executing
  • Closing
  • Monitoring & Controlling
  • Planning

Pregunta 55

Pregunta
To which general PM process group does the following task belong? "Asses and plan for project risks"
Respuesta
  • Initiation
  • Executing
  • Closing
  • Monitoring & Controlling
  • Planning

Pregunta 56

Pregunta
What does the abbreviation WBS stand for?
Respuesta
  • Work Breakdown Structure
  • Workpackage Breakdown Structure
  • Work Breakdown System

Pregunta 57

Pregunta
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "take the final decision on the go-live date"?
Respuesta
  • Steering Committee
  • Functional Team
  • Technical Team
  • Sponsor/Owner
  • Functional team leader

Pregunta 58

Pregunta
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "Approve a major scope change"?
Respuesta
  • Functional/Process Team
  • Steering Committee
  • Change Management Team
  • Functional Consultant

Pregunta 59

Pregunta
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "Perform a specific training session for the project functional team about a specific functionality of the system"?
Respuesta
  • Technical Consultant
  • Change Management Team
  • Functional Consultant
  • Project Manager

Pregunta 60

Pregunta
Which of the following is not a PM's best practice?
Respuesta
  • Quick planning
  • End-user involvement
  • Taking management's commitment

Pregunta 61

Pregunta
Adding new junior project team members to a late project is likely to make it later
Respuesta
  • True
  • False

Pregunta 62

Pregunta
To which general PM process group does the following task belong? "Define project organisation'
Respuesta
  • Monitoring & Controlling
  • Planning
  • Executing
  • Closing

Pregunta 63

Pregunta
One important way of calming users' fears is with an aggressive ... program
Respuesta
  • Layoff
  • Replacement
  • Training
  • Vacation

Pregunta 64

Pregunta
Based on the discussion (in the lecture handout) regarding EIS implementation project organisation, who is most likely to "Parameterize the ERP package in respect of the company's inventory replenishment policies"?
Respuesta
  • Functional Team
  • Steering Committee
  • Technical Team
  • Project Manager

Pregunta 65

Pregunta
Please consider the following table that shows a set of project tasks, together with the proceeding task(s) and the time it would take for each task to finish. Accordingly, what is the float (or slack) for task E
Image:
Rekenvraag+1 (binary/octet-stream)
Respuesta
  • 0
  • 1
  • 2
  • 3

Pregunta 66

Pregunta
Please consider the following table that shows a set of project tasks, together with the proceeding task(s) and the time it would take for each task to finish. Accordingly, what is the critical path? (in the form of X-Y-Z)
Image:
Rekenvraag+2 (binary/octet-stream)
Respuesta
  • B-A-F-G-H
  • B-A-E-D-G-H-
  • B-A-F-G
  • C-A-F-G-G

Pregunta 67

Pregunta
Which adaptation approach can be characterized by the following property? "Existing processes might be better supported"
Respuesta
  • Chocolate
  • Vanilla

Pregunta 68

Pregunta
In which Traditional SDLC phase is the following activity most likely to happen? "Configure the system parameters based on design"
Respuesta
  • Operation & Maintenance
  • Implementation
  • Investigation
  • Design
  • Analysis

Pregunta 69

Pregunta
In which Traditional SDLC phase is the following activity most likely to happen? "Upgrades and patches"
Respuesta
  • Analysis
  • Design
  • Implementation, Test & Deployment
  • Operation & Maintenance
  • Investigation

Pregunta 70

Pregunta
In which Traditional SDLC phase is the following activity most likely to happen? "Understanding the gap between the enterprise software system functionality and the business needs of the organisation"
Respuesta
  • Analysis
  • Implementation, Test & Deployment
  • Investigation
  • Design
  • Operation & Maintenance

Pregunta 71

Pregunta
Which adaption approach can be characterized by the following property? "Likely to be the longest"
Respuesta
  • Chocolate
  • Vanilla

Pregunta 72

Pregunta
Which transition approach is "likely to be the most effort intensive for the end-users"?
Respuesta
  • Phased
  • Big-Bang
  • Parrallel

Pregunta 73

Pregunta
Which transition approach would "fit better when system failures cannot be afforded"
Respuesta
  • Phased
  • Big-Bang
  • Parrallel
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