3193524
Pregunta 1
Pregunta
Which of the following would NOT be a code of conduct violation.
Respuesta
-
Failing to comply with all Municipal and Federal statutes.
-
Using profane, abusive and insulting language.
-
Being rude to a member of the public.
-
Attending work with a wrinkled shirt.
Pregunta 2
Pregunta
A Security Guard can also be referred to as a Security Officer.
Respuesta
-
True
-
False
Pregunta 3
Pregunta
Anyone can file a complaint against a Security Guard.
Respuesta
-
True
-
False
Pregunta 4
Pregunta
Under the Private Security and Investigative Services Act a Security license is valid for...
Respuesta
-
1 year
-
2 years
-
5 years
-
No expiry date
Pregunta 5
Pregunta
Under the Private Security and Investigative Services Act which of the following would NOT make a person eligible in obtaining a Security Guard license.
Respuesta
-
Having a previous Criminal Record for Assault with a weapon under the Criminal Code of Canada.
-
Having more than three speeding offenses within one year under the Highway Traffic Act.
-
Being 18 years of age.
-
Legally being allowed to work in Canada.
Pregunta 6
Pregunta
Which of the following professions would NOT be exempt under the Private Security and Investigative Services Act?
Respuesta
-
Lawyers
-
Locksmiths
-
Bodyguards
-
Armored Car Services
Pregunta 7
Pregunta
What does P.S.I.S.A. stand for?
Respuesta
-
Professional Security and Investigative Services Act
-
Personal Security and Investigative Services Act
-
Private Security and Investigative Services Act
-
None of the above
Pregunta 8
Pregunta
As a Security Guard while patrolling a property you notice a black wallet in the snow. You decide to check the wallet for I.D. and find none. You notice a $20 bill locked away in a hidden compartment. You decide to take the money and buy coffee for the staff because it was obvious you would never find the owner. What could be a possible result?
Respuesta
-
Getting fired.
-
Getting charged with a Code of Conduct violation under the Private Security and Investigative Services Act.
-
Charged with a criminal offense.
-
All of the above.
Pregunta 9
Pregunta
Which of the following statements are true?
Respuesta
-
As Security Guard having a Security license is a privilege.
-
As a Security Guard having a Security license is a right as long as you are over the age of 18.
-
Unlike the police, a Security Guard's conduct is not that important as long as no laws are being broken.
-
None of the above.
Pregunta 10
Pregunta
Which of the following statements is true when solving problems?
Respuesta
-
Identify the problem, find any solution that is available, take action using that solution.
-
You should not be looking for problems unless they are obvious.
-
Identify the problem, find possible solutions, take action using the best solution, evaluate all possible solutions.
-
Sometimes if you ignore a minor problem it will work itself out.
Pregunta 11
Pregunta
Which of the following is NOT an important quality for a Security Guard?
Respuesta
-
Having good communication skills.
-
Being sensitive to the needs of other cultures.
-
The ability to problem solve.
-
Being able to run long distances.
Pregunta 12
Pregunta
Which of the following would be a duty you would perform while working as a Loss Prevention Specialist?
Respuesta
-
Wearing a uniform and patrolling a shopping mall.
-
Conducting a mobile surveillance in a residential neighborhood.
-
Conducting background investigations into the newly hired staff.
-
An undercover Security Guard working in retail stores who detects theft and fraud.
Pregunta 13
Pregunta
Which of the following is a FALSE statement?
Respuesta
-
A Security Guard's job can be physically demanding.
-
When working as a Security Guard it is important to keep in good physical shape.
-
You are required to meet a minimum standard of physical fitness before being granted a Security License.
-
As a Security Guard you may be required to take tasks that are physically demanding.
Pregunta 14
Pregunta
Ontario law defines a Security Guard as a person who...
Respuesta
-
Works for money to guard or patrol to protect people and property.
-
Works for money as an arm of law enforcement.
-
Works for money to observe and report to police any criminal activity.
-
Works for money to protect members of the public.
Pregunta 15
Pregunta
When dealing with unknown individuals, a Security Guard has little or no knowledge of the person's history. What dangers could a Security Guard face when dealing with an unknown individual?
Respuesta
-
The individual could have a weapon.
-
The individual could have a contagious disease.
-
The individual could have a violent past.
-
All of the above.
Pregunta 16
Pregunta
Which of the following jobs could you NOT perform as a licensed Security Guard?
Respuesta
-
Loss Prevention Specialist
-
Mobile Security patrol
-
Bouncer
-
Bailiff
Pregunta 17
Pregunta
A Security Guard must be knowledgeable of the eight basic elements of a site safety program, Which of the following would NOT be included as one of the eight basic elements?
Respuesta
-
Company safety policy.
-
Door opening procedure policy.
-
Safety training.
-
Safety rules.
Pregunta 18
Pregunta
When working as a Security Guard you may find yourself in an unavoidable confrontation. In this situation a Security Guard should...
Respuesta
-
Consider their own safety first.
-
Consider the safety of the individual they are dealing with.
-
First assess the situation to see if any laws are being broken.
-
None of the above.
Pregunta 19
Pregunta
The best way for you to get a crowd under control is to...
Respuesta
-
Become friendly with the main trouble makers.
-
Agree with their cause so they trust you.
-
Let them know that this is just a part time job for you and as far as you're concerned if trouble starts you won't get involved.
-
Avoid any conversation with anyone.
Pregunta 20
Pregunta
A crowd that is exhibiting sympathy for or against authority or for a political cause is called...
Respuesta
-
A riot.
-
A demonstration.
-
A rave.
-
None of the above.
Pregunta 21
Pregunta
Which of the following would be a likely place for a crowd to get out of control?
Respuesta
-
A hockey game.
-
A rock concert.
-
A protest rally.
-
All of the above.
Pregunta 22
Pregunta
Are Security Guards or Private Investigators allowed to locate persons who are in the Witness Protection Program?
Respuesta
-
Yes
-
No
Pregunta 23
Pregunta
Security Guards are only allowed to enforce the Highway Traffic Act on Private Property only.
Respuesta
-
True
-
False
Pregunta 24
Pregunta
The purpose of surveillance is to...
Respuesta
-
Gather evidence.
-
Observe an individual's actions.
-
For the purpose of identifying associates.
-
All of the above.
Pregunta 25
Pregunta
The best way to deal with a crowd is to...
Respuesta
-
Approach the quietest member of the crowd and discuss your concerns.
-
Arrest the most vocal person in the crowd to remove them.
-
Threaten the crowd with use of force if they do not retreat.
-
Approach the most vocal member of the crowd and discuss your concerns.
Pregunta 26
Pregunta
A visitor log would be used for which of the following?
Respuesta
-
Recording visitor entries and exits on the property.
-
To record information passed on from a previous shift.
-
To keep track of patterns of entry on the property to determine suspicious activity.
-
All of the above.
Pregunta 27
Pregunta
When dealing with crowd you should never engage in an argument with anyone unless they start making unnecessary and rude comments towards you.
Respuesta
-
True
-
False
Pregunta 28
Pregunta
What is a possible consequence when conducting surveillance in a residential area during daylight hours?
Respuesta
-
Police being called.
-
The "target" you are watching notices you.
-
Residents in the area approach you.
-
All of the above.
Pregunta 29
Pregunta
As a Security Guard it is OK to leave spaces in your duty notebook in case you need to add something later.
Respuesta
-
True
-
False
Pregunta 30
Pregunta
When starting your shift as a Security Guard which of the following is NOT something you would enter in your duty notebook before going out on patrol?
Respuesta
-
The start and end time of your shift.
-
Date
-
Weather conditions.
-
Road conditions.
-
What your partner is wearing.
Pregunta 31
Pregunta
Which of the following is NOT a true statement?
Respuesta
-
A good report has clarity of thought.
-
A good report is complete and self-explanatory.
-
A good report can be based on opinion.
-
A good report is accurate.
Pregunta 32
Pregunta
As a Security Guard the purpose of your notebook is to...
Respuesta
-
Keep personal information you do not want others to know about.
-
Maintain an accurate daily record of events while on shift.
-
Keep intel on suspects you come in contact with.
-
The law requires you to carry a notebook at all times.
Pregunta 33
Pregunta
Best practices dictate that you write your notebook and reports with...
Respuesta
-
Pencil
-
Blue pen
-
Black pen
-
Red pen
Pregunta 34
Pregunta
If a Security Guard keeps accurate and concise notes this will show...
Respuesta
-
That the Security Guard is ready to be promoted.
-
That the Security Guard is professional.
-
That the Security Guard has taken a notebook-taking course.
-
That the Security Guard is in the wrong profession.
Pregunta 35
Pregunta
If you make a mistake in your notebook you should...
Respuesta
-
Throw it away.
-
Draw a line through the mistake and initial it.
-
Scribble it out with a red pen.
-
None of the above.
Pregunta 36
Pregunta
It is OK to remove a page from your duty notebook providing it has nothing to do with the case before the court.
Respuesta
-
True
-
False
Pregunta 37
Pregunta
Which of the following statements below is FALSE. Once Occupational Health and Safety authorities have been notified of unsafe work they are obligated to ensure no other worker assigned to perform the work unless...
Respuesta
-
The supervisor is satisfied in his mind that the work is safe to continue.
-
The worker assigned is not exposed to imminent danger.
-
There is a procedure in place to refuse work.
-
The imminent danger has been eliminated.
Pregunta 38
Pregunta
Which of the following would be examples of hazards in the workplace?
Respuesta
-
Poor lighting in offices.
-
Cold weather for workers working outside.
-
Equipment stored in an active hallway.
-
All of the above.
Pregunta 39
Pregunta
MSDS stands for Material Safety Data Sheets.
Respuesta
-
True
-
False
Pregunta 40
Pregunta
WHMIS Class "A" includes...
Respuesta
-
Poisonous and infectious material.
-
Oxidizing material.
-
Flammable and combustible liquids.
-
Compressible gas.
Pregunta 41
Pregunta
WHMIS Class "C" includes...
Respuesta
-
Poisonous and infectious materials.
-
Flammable and combustible liquids.
-
Compressible gas.
-
Oxidizing material.
Pregunta 42
Pregunta
WHMIS Class "F" includes...
Respuesta
-
Poisonous and infectious material.
-
Oxidizing material.
-
Flammable and combustible liquids.
-
Dangerously reactive material.
Pregunta 43
Pregunta
WHMIS Class "E" includes...
Respuesta
-
Poisonous and infectious material.
-
Corrosive material.
-
Compressible gas.
-
Oxidizing material.
Pregunta 44
Pregunta
Workers in Ontario can NOT refuse work which they believe places them in imminent danger, they must first tell a supervisor.
Respuesta
-
True
-
False
Pregunta 45
Pregunta
What does the acronym (WHMIS) stand for?
Respuesta
-
Workplace Hazardous Materials International System
-
Workplace Hazardous Materials Information System
-
Workplace Hazardous Metals Information System
-
Workplace Hazardous Materials Information Services
Pregunta 46
Pregunta
After receiving a supervisor's report about unsafe work- a worker who still believes the work is unsafe can file a complaint with...
Respuesta
-
The Dangerous Workplace Board.
-
The local Police Agency.
-
Workers Compensation Board.
-
Workplace Health and Safety.
Pregunta 47
Pregunta
When on your patrols in an office building as a Security Guard, if you were to notice smoke you should FIRST...
Respuesta
-
Call the fire department.
-
Pull the closest fire alarm.
-
First determine the origin of the smoke before contacting anyone.
-
Start evacuation procedures.
Pregunta 48
Pregunta
A Type "B" Fire Extinguisher is used for...
Respuesta
-
Paper and wood.
-
Flammable liquids such as gas, oil and paint.
-
Electrical fires.
-
None of the above.
Pregunta 49
Pregunta
It is not necessary for a Security Guard to know emergency procedures as long as he has access to the Emergency Management Plan.
Respuesta
-
True
-
False
Pregunta 50
Pregunta
A Type "C" fire extinguisher is used for...
Respuesta
-
Paper and wood.
-
Flammable liquids such as gas, oil and paint.
-
Electrical fires.
-
None of the above.
Pregunta 51
Pregunta
When using a fire extinguisher you should think P.A.S.S. which is short for...
Respuesta
-
Pull, Aim, Squeeze, Sweep
-
Pull, Arm, Squeeze, Sweep
-
Push, Arm, Squeeze, Sweep
-
None of the above
Pregunta 52
Pregunta
A Type "A" fire extinguisher is used for...
Respuesta
-
Paper and wood.
-
Flammable liquids such as gas, oil and paint.
-
Electrical fires.
-
None of the above.
Pregunta 53
Pregunta
On your patrols in an office tower as a Security Guard you come across a suspicious package in the hallway. Which of the following should you do?
Respuesta
-
Call the police immediately from your cell phone.
-
Open the package to see if there is any indication who the owner is.
-
Begin evacuating the office tower.
-
Refer to your emergency management plan and use a land line to call emergency services.
Pregunta 54
Pregunta
In the Criminal Code of Canada a serious criminal offense is called a...
Respuesta
-
Provincial offense
-
Indictable offense
-
Summary conviction offense
-
Hybrid offense
Pregunta 55
Pregunta
The highest court in Canada is called...
Respuesta
-
Court of Queen's Bench
-
Superior Court of Canada
-
Supreme Court of Canada
-
Ontario Court of Appeal
Pregunta 56
Pregunta
Laws are divided into two parts. These are public and private laws.
Respuesta
-
True
-
False
Pregunta 57
Pregunta
Which of the following courts would criminal offenses NOT be heard in.
Respuesta
-
Youth Court
-
Provincial Court
-
Superior Court
-
Small Claims Court
Pregunta 58
Pregunta
Criminal law in Canada is...
Respuesta
-
Provincial
-
Municipal
-
International
-
Federal
Pregunta 59
Pregunta
A jury in a civil trial has...
Respuesta
-
15 members
-
6 members
-
12 members
-
9 members
Pregunta 60
Pregunta
In a criminal trial a jury consists of...
Respuesta
-
9 members
-
6 members
-
7 members
-
12 members
Pregunta 61
Pregunta
In the Criminal Code of Canada a minor offense is called an...
Respuesta
-
Indictable offense
-
Hybrid offense
-
Provincial offense
-
Summary conviction offense
Pregunta 62
Pregunta
A person or business who sues another person or business is called...
Respuesta
-
The Plaintiff
-
The Defendant
-
The Victim
-
The Accused
Pregunta 63
Pregunta
Criminal offenses are divided into two categories. They are:
Respuesta
-
Indictable, Summary
-
Municipal, Provincial
-
Federal, Provincial
-
None of the above.
Pregunta 64
Pregunta
Which of the following is NOT a true statement.
Respuesta
-
PIPEDA applies to organizations and their employees who collect and store personal and sensitive information.
-
PIPEDA requires organizations to establish personal information policies.
-
PIPEDA requires organizations to collect information with consent.
-
PIPEDA monitors business policies involving foreign information.
Pregunta 65
Pregunta
What does (PIPEDA) stand for?
Respuesta
-
Personal Information Protection and Electronic Documents Act
-
Protection of Personal Information and Electrical Documents Act
-
Preparation of Information and Electrical Documents Act
-
Personal Protection Information and Electrical Documents Act
Pregunta 66
Pregunta
Under the Liquor License Act what age can a person legally consume alcoholic beverages in Ontario?
Respuesta
-
17 years with parental permission
-
18 years
-
19 years
-
21 years
Pregunta 67
Pregunta
Any organization can use without permission of the person any information if it is used for an emergency that threatens the life, health, or security of any person.
Respuesta
-
True
-
False
Pregunta 68
Pregunta
Under Canadian law, the more serious offenses are classified as:
Respuesta
-
dual procedure offenses
-
summary conviction offenses
-
indictable offenses
-
felony offenses
Pregunta 69
Pregunta
PIPEDA is ___________ law.
Respuesta
-
Provincial
-
International
-
Municipal
-
Federal
Pregunta 70
Pregunta
Taking the time to explain to people why certain rules are in place, give them directions or answer other questions they may have about matters unrelated to security are examples of...
Respuesta
-
...activities that should be avoided because they distract a security guard from his or her job.
-
...the best way to pass time on a shift when there is nothing happening.
-
...a security guard's primary responsibility.
-
...tasks best left to trained customer service representatives.
-
...ways for a security guard to provide good customer service while carrying out his or her other responsibilities.
Pregunta 71
Pregunta
A security guard is called to the scene of a couple (not employees) arguing in a common area of a public access building that the guard is tasked to patrol. The couple is yelling and swearing, waving their arms and pointing at each other but no physical contact or verbal threats have occurred. Attempts by other employees and passerby to separate the couple have failed. Your best course of action is:
Respuesta
-
Immediately contact the police, observe them from a distance but do not intervene as the Public's safety is more important than this disturbance.
-
Stay at a safe distance in an interview stance in order to be seen, use tactical communication skills to attempt to de-escalate the situation, then inform the couple to leave the property if they have no business there.
-
Physically separate the couple, using force if necessary as they are causing a breach of the peace, then physically escort the two off the property.
-
Detain both after separating them, prevent them from leaving until police arrive in the event a Criminal offense has occurred.
Pregunta 72
Pregunta
Which of the following is a FALSE statement?
Respuesta
-
Having bias will limit your credibility.
-
Opinions can make you appear judgmental
-
Opinions are an important addition to an incident report
-
Having bias can cause an incident to escalate
Pregunta 73
Pregunta
The main goal for effective communication is to accurately send your message to another person and that person will clearly understand it.
Respuesta
-
True
-
False
Pregunta 74
Pregunta
A closed question usually ends in "yes" or "no".
Respuesta
-
True
-
False
Pregunta 75
Pregunta
Tactical communication is a reasonable option instead of using physical force.
Respuesta
-
True
-
False
Pregunta 76
Pregunta
When dealing with an individual from another culture it is best that you take time to understand the person better to avoid escalating the situation.
Respuesta
-
True
-
False
Pregunta 77
Pregunta
A person applying for an apartment who is turned down because of his perceived cultural habit would be protected under the Human Rights Code.
Respuesta
-
True
-
False
Pregunta 78
Pregunta
Which of the following would NOT be considered harassment under the definition.
Respuesta
-
Calling an old girl friend and hanging up.
-
Making rude comments to an employee when you know it makes them feel uncomfortable.
-
Making sexually suggestive remarks to a fellow worker.
-
Having a conversation with a fellow worker over lunch/
Pregunta 79
Pregunta
The Human Rights Code is...
Respuesta
-
Provincial law
-
Federal law
-
Municipal law
-
International law
Pregunta 80
Pregunta
Which of the following statements would be a good example of stereotyping?
Respuesta
-
All lemons are yellow.
-
People that speed could possibly cause an accident.
-
Most new immigrants to Canada speak very little English.
-
None of the above.
Pregunta 81
Pregunta
The Human Rights Code is administered by...
Respuesta
-
the Human Rights Tribunal
-
the Human Rights Commission
-
the National Association of Human Rights
-
No one administers the Human Rights Code.
Pregunta 82
Pregunta
Section 494(1) of the Criminal Code allows anyone to make an arrest found committing...
Respuesta
-
a summary conviction offense
-
a provincial offense
-
an indictable offense
-
None of the above.
Pregunta 83
Pregunta
Section 494 (3) of the Criminal Code requires anyone, other than a peace office making a lawful arrest without warrant, to forthwith deliver that person to a peace officer.
Respuesta
-
True
-
False
Pregunta 84
Pregunta
A property owner, occupier or an agent of a property owner or occupier may arrest any person whom he finds committing a criminal offense.
Respuesta
-
True
-
False
Pregunta 85
Pregunta
Which of the following may be considered excessive use of force?
Respuesta
-
Handcuffing an individual after making a lawful arrest.
-
Placing an individual in a wrist lock after making a lawful arrest and the individual is resisting.
-
A man is refusing to drop a tire iron while walking towards you and you strike him with your hand.
-
You smack a man you placed in custody because he is not moving fast enough.
Pregunta 86
Pregunta
You are a citizen standing outside a variety store when the door flies open and a male being chased by who you know to be the owner. The owner is yelling "stop thief". Would Section 494 (1) (i) (ii) allow you to legally assist the owner in making a lawful arrest?
Respuesta
-
Yes
-
No
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