CHAPTER 1-3

FOUR (4) guest cycle stage INCLUDE:

Bell boy duties include handling guest luggage and receiving payment from guest.

Front office department night shift will start on 9.00 p.m until 5.00 a.m.

Pick from the following list the front office personnel team.

Being a front desk officer will never be easy! Below are some of the quality needed to be a good front desk officer. Tick the most accurate answer.

__________________ while handling customer problem is not because you are wrong but because it means you accept responsibility.

Arrange the following reservation activities accordingly. 1) Determine room and rate availability 2) Create reservation record 3) Produce reservation report 4) Maintain reservation records 5) Confirm reservation record 6) Research, plan and monitor reservation

Property direct reservation can only be made through fax, email and telephone call.

People travel around the world because of several reasons. It INCLUDE:

Rack rate are given to walk-in guests.