4422982
Descripción
Test por estudio.examen20, actualizado hace más de 1 año
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Creado por estudio.examen20
hace alrededor de 8 años
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Pregunta 1
Pregunta
Which functionality is available when solution categories are enabled? (Choose 2)
Respuesta
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A.Ability to automatically assign a solution to all sub categories below the parent category.
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Ability to create solution category custom reports to find uncategorized solutions
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Ability to control the visibility of specific solutions in the customer and self service portals.
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Ability to control the visibility of specific solutions in the Solutions and Cases tabs
Pregunta 2
Pregunta
What is possible with Schema Builder ?(choose 2)
Respuesta
-
View relationship between Objects
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Create Custom Object
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View the permissions of the object
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Delete field from Custom Object
Pregunta 3
Pregunta
Where we can see System Usage in Force.com ?
Respuesta
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Chatter feed of user
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Force.com home page
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Developer Console
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Users home page
Pregunta 4
Pregunta
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system administrator use to facilitate this?
Respuesta
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Chatter Groups
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Similar opportunities
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Big deal alert
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Opportunity Update Reminders
Pregunta 5
Pregunta
What is the capability of forecasts? (Choose 2)
Respuesta
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Forecast Managers can use Chatter people hovers from there forecast
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Sales user can customize the standard reports of forecasts
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Administrators can generate forecasts based on the territory hierarchy
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Administrators can customize the fields in the Forecast Opportunity Pane
Pregunta 6
Pregunta
Where can multi-language solution search feature be enabled? (Choose 2)
Respuesta
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Self-service portal
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Public solutions
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Salesforce Content
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Solution tab search
Pregunta 7
Pregunta
Which permission is required to convert a lead? ( Choose 2 )
Respuesta
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“Import Leads” profile permission
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“Convert Leads” profile permission
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“Create” and “Edit” access for leads, accounts, contacts and opportunities
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“Transfer” access for leads, accounts, contacts and opportunities
Pregunta 8
Pregunta
Who can cases be assigned to when case assignment rules are being set up? (Choose 3)
Respuesta
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Contact
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Partner portal user
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Queue
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Internal Salesforce user
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Case team
Pregunta 9
Pregunta
What is Chatter influence ?
Respuesta
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The total number of people who follow a Chatter user.
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The total number of likes received by a Chatter user
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A measure of a Chatter user’s overall contribution.
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A measure of a Chatter user’s seniority within the company.
Pregunta 10
Pregunta
Which Statement about Chatter posts and comments is true? Choose 2 answers
Respuesta
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Updates to the Chatter feed on a record are only visible to users with access to the record
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Posts to a user’s profile are hidden from anyone below that user in the role hierarchy.
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Posts to a user’s profile can be made private by clicking the lock icon.
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Posts made to a user’s profile is visible to all users in the Organization
Pregunta 11
Pregunta
Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks personal time-off requests. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
Respuesta
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View All Data
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Read for Opportunities
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View All for Opportunities
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Read for Accounts
Pregunta 12
Pregunta
Which task can a delegate administrator perform? ( Choose 3 ) - Imp
Respuesta
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Log in as a user who has granted login access
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Reset passwords for all users.
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Manage Specified custom objects
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Create new user profiles.
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Manage users within specified roles
Pregunta 13
Pregunta
What can a marketing user do using the Manage Members button on a campaign record? (Choose 2)
Respuesta
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Import new leads and associate them with the campaign.
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Associate existing contacts with the campaign.
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Create a custom report including all campaign members
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Associate existing opportunities with the campaign
Pregunta 14
Pregunta
The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
Respuesta
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Specify a default lead owner.
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Create an escalation rule to route unassigned leads.
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Specify a default lead creator.
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Create a validation rule to route unassigned leads
Pregunta 15
Pregunta
How can an administrator controls which salesforce knowledge articles are visible to customers in the Service Cloud portal?
Respuesta
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Assign article type visibility using custom components
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Assign data category visibility using roles
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Assign article type visibility using roles
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Assign data category visibility using profiles
Pregunta 16
Pregunta
In Customer Portal, How you can use Chatter Answers? (Choose 2)
Respuesta
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Customers can post questions to the community without signing into the portal.
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Support agents can post private responses to customer questions that were converted to cases.
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Support agents can invite customers into private Chatters groups to collaborate on cases.
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Customers can view answers by the community, support agents, and knowledge articles.
Pregunta 17
Pregunta
How the Salesforce knowledge can be used ? (Choose 2)
Respuesta
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Support agents can create and attach an article to an open case
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Administrator can activate the validation status field to track article accuracy.
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Authors without the “Manage Articles” permission can flag an article as validated
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Publishers can track unlimited versions of any article.
Pregunta 18
Pregunta
How the Social Account and Contacts feature are used ? (Choose 2)
Respuesta
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A sales user can view a contact‘s Facebook profile based on the user’s connection with the contact.
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An account executive can view YouTube videos about an account from within the account record.
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A marketing representative can view an account’s Klout score on the Campaign record.
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A marketing representative can view a lead’s tweets within Salesforce without signing in to Twitter
Pregunta 19
Pregunta
What does the dashboard snapshot on the Home Page display?
Respuesta
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You cannot display a dashboard on the Home Page
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The Complete Dashboard set by the User himself
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Only the dashboard determined by the System Administrator
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The first row of any available dashboards
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The first two rows of any of your available dashboards
Pregunta 20
Pregunta
Which data can be highlighted in a report using conditional highlighting? (Choose 2)
Respuesta
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Grouped by field names
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Summary formulas
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Summarized totals
Pregunta 21
Pregunta
Which of the following is NOT controlled by the Page Layout?
Respuesta
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Field properties like visible, read-only and required
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Controlling which fields, related lists, and Custom Links users sees
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Rollup summary
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Page section customization
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How detail and edit pages are organized
Pregunta 22
Pregunta
What is a capability of flows created in Cloud Flow Designer ? (Choose 2)
Respuesta
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Flows can delete records from Salesforce.
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Flows can merge Salesforce records.
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Flows can be included in change sets.
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Flows can only branch to a single location.
Pregunta 23
Pregunta
What is capability of chatter Answers when using the Service Cloud Console? (Choose 2)
Respuesta
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Support agents can invite customers into private chatter group
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Community members can like or flag comments
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Support Agents can use the Questions tab to ask Questions
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Administrators can create custom page layout for questions
Pregunta 24
Pregunta
What is a feature of Live Agent? (Choose 2)
Respuesta
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Allow agents to manage chat sessions from a dedicated console
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Provide a self service Chatter interface for customers.
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Enable customers to contact support agents using chat buttons.
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Offer telephony integration that routes calls to agents.
Pregunta 25
Pregunta
What of the following statements is True?
Respuesta
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Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
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Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions
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Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed
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Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed
Pregunta 26
Pregunta
Capability of "Smart Search" ? (Choose 2)
Respuesta
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Objects most frequently searched for appear in an object list on the Home tab
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Objects with multiple results appear at the top of search results list.
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Objects can be prioritized by pinning them to the top of the record type list.
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Objects are tracked by how often they are searched for and used.
Pregunta 27
Pregunta
What is possible while running and customizing report (Choose 3)
Respuesta
-
View the number of times a report is run.
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Email reports to a list of email addresses.
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Combine multiple views of data in a single report.
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Quickly categorize report records for grouping
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Create WITH or WITHOUT filters based on child records.
Pregunta 28
Pregunta
What happens when a user clicks on the Create New Apps option present in the List of Apps section?
Respuesta
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None of the above
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User is taken to App Exchange
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User is taken to a Create new App Page in salesforce.com
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User is taken to developer.force.com page
Pregunta 29
Pregunta
What does the System Overview page display? (Choose 2)
Respuesta
-
Governor limits usage.
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Email usage.
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API limits usage.
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Schema usage
Pregunta 30
Pregunta
A system administrator has created a formula field on a lead object to calculate a number. How can the numerical value be mapped to the account record upon lead conversion? (Important)
Respuesta
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A.The lead formula field value can be mapped to a roll up summary field on the account record.
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The lead formula field value can be mapped to a number field on the account record
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The lead formula field can be mapped to a formula field on the account record.
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The lead formula field value can be mapped to a standard field on the account record.
Pregunta 31
Pregunta
What is used to create a relationship between an Opportunity object and a Campaign object? (Choose 2)
Respuesta
-
Campaign influence related list
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Opportunity sales process
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Campaign hierarchy field
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Primary campaign source field
Pregunta 32
Pregunta
Recent Items use the?
Respuesta
-
Related List
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Sidebar
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Edit Pagelayout
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Detail Pagelayout
Pregunta 33
Pregunta
_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
Respuesta
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Apps
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Views
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Tags
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Dashboards
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Home Pagelayout
Pregunta 34
Pregunta
What types of report supported by forecasts ? (Choose 2)
Respuesta
-
Forecasting History
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Forecasting Items
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Forecasting Quotes
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Forecasting Hierarchy
Pregunta 35
Pregunta
Which tab can be included in a customer portal? ( Choose 2 )
Respuesta
-
Knowledge
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Dashboards
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Ideas
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Opportunities
Pregunta 36
Pregunta
What should an administrator consider when setting up Chatter answers ?
Respuesta
-
Support Agents cannot delete in appropriate questions or rate answers.
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The Chatter Free user license is automatically assigned to Chatter Answers users.
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Chatter Answers requires configuration of a portal , site, case management and knowledge.
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Chatter Answers provides customers all the features of Chatter in a customer portal.
Pregunta 37
Pregunta
A system administrator at Universal Containers incorrectly imported a set of records and needs to remove them from Salesforce.com Which tool should the administrator use to complete the task? (Choose 2)
Respuesta
-
Excel Connector
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Mass Delete
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Data Loader
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Import Wizard
Pregunta 38
Pregunta
What is the capability of dashboard filters? (Choose 2)
Respuesta
-
Filters can be added to dashboard containing Visualforce.
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Snapshots of filtered dashboard components can be posted to Chatter.
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Scheduling or emailing a filtered dashboard returns filtered data.
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Filters can be added to dynamic dashboards
Pregunta 39
Pregunta
When are workflow rules evaluated based on the order of execution? ( Choose 2 )
Respuesta
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After Validation rules
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After Assignment rules
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Before Apex Triggers
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After Escalation rules
Pregunta 40
Pregunta
Which component can be included in a custom home page layout?
Respuesta
-
Analytic Snapshots
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Dashboard component
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Trending Chatter Topics
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Messages and Alerts
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Pending approval list
Pregunta 41
Pregunta
What should a system administrator consider when setting up Mobile Lite? (Choose 2)
Respuesta
-
Mobile Lite must be enabled before users can install it.
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Mobile Lite provides access to standard objects and dashboards
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Mobile Lite users must have a mobile license assigned to them.
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Mobile Lite configurations can be created for each user profile
Pregunta 42
Pregunta
Which currency is used as the basis for all currency conversion rates when the multiple currencies feature is enabled?
Respuesta
-
Active currency
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Record currency
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Corporate currency
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Personal currency
Pregunta 43
Pregunta
Which action can a user with the standard system administrator profile take? (Choose 2)
Respuesta
-
Reset all user passwords.
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Delete user records.
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Define and assign custom profiles to users.
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Access a log of the records a user has viewed.
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Assign feature licenses to users
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