Quiz

The 4th stage of the CEM is [blank_start]RECOMMEND SOLUTIONS[blank_end]. If a customer is interested in buying but cannot place the sale right now, what 3 things can we do? [blank_start]ARRANGE A CALLBACK[blank_end]; [blank_start]PROVIDE EXTENSION[blank_end]; [blank_start]SEND A BAG[blank_end] I've had to check [blank_start]PR 171[blank_end]

Is the iPad 2 eligible for the In-Store Reuse and Recycle Programme? [blank_start]YES[blank_end] If a business requests that Apple arrange the collection of multiple devices from them for the programme, what is the minimum amount for collection? [blank_start]200KG[blank_end] What is the maximum? [blank_start]NO MAXIMUM[blank_end] Are non-iOS smartphones eligible for the trade-in? [blank_start]YES[blank_end]

Is the iPad 2 eligible for the In-Store Reuse and Recycle Programme? [blank_start]YES[blank_end] If a business requests that Apple arrange the collection of multiple devices from them for the programme, what is the minimum amount for collection? [blank_start]200KG[blank_end] What is the maximum? [blank_start]NO MAXIMUM[blank_end] Are non-iOS smartphones eligible for the trade-in? [blank_start]YES[blank_end] I've had to check [blank_start]PR931[blank_end]

Mrs Jones has been charged for in-app purchases made by her son. She is demanding a full refund of all charges and compensation. What is the process for supporting Mrs Jones? [blank_start]CONTACT THE APP DEVELOPER[blank_end] Where can you find details of App downloaded? [blank_start]APPSTORE[blank_end] I've had to check [blank_start]PR296[blank_end]

SCENARIO: Mr Anderson calls you and informs you that he would like to purchase a device for browsing the web, using social media and watching cookery shows in the kitchen while they cook. Mr Anderson has been enquiring about an iMac 27" 5K. What is the customer looking to find in the new product?

What are the 4 main qualifiers for business leasing?