How to receive a call

Answer the Phone Call

Company name, this is your name.  How may I help you? Good morning/afternoon, Company name.  How may I help you? Specific department, your name speaking.  

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Get caller’s information

May I have your name please?  Who am I speaking with?  May I ask who’s calling?

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Respond to a caller’s request

Sure, let me check on that.Let me see if she’s available.   Sure, one moment please. 

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Ask someone to wait on the line

Can I put you on hold for a minute? Do you mind holding while I check on that 

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Take a message

He’s/she’s not available at the moment.  Would you like to leave a message? He’s/she’s out of the office right now.  Can I take a message?

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Deal with bad connections/wrong numbers

I’m sorry, we have a bad connection.  Could you give me your number and I’ll call you right back? I think we have a bad connection.  Could you speak a little louder, please? I’m sorry, could you repeat that?  I’m sorry, you have the wrong number.

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Ending the call

Is there anything else I can help you with…Okay, thanks for calling.  Have a great day.   Is there anything else I can do for you? … Okay, have a good day. 

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