My learning context

Descripción

Mapa Mental sobre My learning context, creado por Arta Krasniqi el 21/07/2013.
Arta Krasniqi
Mapa Mental por Arta Krasniqi, actualizado hace más de 1 año
Arta Krasniqi
Creado por Arta Krasniqi hace casi 11 años
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Resumen del Recurso

My learning context
  1. Restuarant
    1. Meeting needs of customers
      1. Communication with customers
        1. Make customers feel valuable
          1. Understand their needs and put them at the heart of the restaurant
        2. Learn and develop skills on how to take orders over the phone
          1. Will need to get trained for this, ask manager for help as well as watch other colleagues how they answer phones, and how they deal with customers over the phone
            1. This would be direct observation, will help me to gain knowledge and understanding of my job role
            2. Revise the menu, and the types of alcohol and other drinks the restaurant offers
              1. To build my motivation when taking an order for a customer
                1. Deal with multiple complex orders
                  1. Will allow me to understand how to deal with complex situations
                    1. Will build my motivations and develop my self awareness as well as initiative
                    2. Gain knowledge and experience on how to to prepare the different dishes available at the restaurant for customers
                      1. Gain knowledge and memorise the different types of ingredients used
              2. Change working hours
                1. Part time
                  1. Will be able to gain more time for studies
                    1. Concentration for studies will increase
                    2. Won't be as tired as when i'm working full time
                      1. Stress levels will decrease
                  2. Studies
                    1. Haven't studied in a while
                      1. Settle back into studies
                        1. Talk to mentor
                          1. Advice
                            1. Guidance
                              1. Support
                              2. Extended reading
                                1. Newspapers, books, articles
                                  1. Reliability and relevance to university course
                                2. Resources for assignments
                                  1. Referencing
                                    1. Harvard referencing
                                      1. Check for plagiarism
                                      2. Books, websites, articles, newspapers etc
                                        1. Relevance and reliability
                                          1. gain knowledge relevant to my oucrse
                                          2. Gain knowledge through reading
                                            1. Will be able to write clear and informative assignments
                                  2. Time management
                                    1. Managing change
                                      1. Decision making
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