CONDUCT RULES, ETHICS & PROFESSIONAL PRACTICE

RULES OF CONDUCT FOR MEMBERS
1. GENERAL
  1. Rule 2
  2. Rule 1
2. PERSONAL & PROFESSIONAL STANDARDS
  1. Rule 7 : Solvency - members shall ensure that their personal and professional finances are managed appropriately.
  2. Rule 4 : Competence - members shall carry out there professional work with due skill, care and diligence and with the proper regards of the technical standards expected of them.
  3. Rule 8 : Information to RICS - members shall submit in a timely manner such information, and in such form, as the regulatory board may require.
  4. Rule 3 : Professional Behaviour - members shall at all times act with integrity and avoid conflicts of interest and any actions or situations that are inconsistent with there professional obligations.
  5. Rule 9 : Cooperation - members shall cooperate fully with RICS staff and any person appointed by the regulatory board.
  6. Rule 6 : Continued Professional Development - members shall comply with RICS requirements in respect of continuing professional development.
  7. Rule 5 : Service - members shall carry out there work in a timely manner and with proper regard for standards of service and customer care expected of them.
RULES OF CONDUCT FOR FIRMS
1. CONDUCT OF BUSINESS
  1. Rule 7 : Complaints Handling - a firm shall operate a complaints handling procedure and maintain a complaints log. The complaints handling procedure must include a redress mechanism that is approved by the regulatory board.
  2. Rule 3 : Professional Behaviour - a firm shall at all times act with integrity and avoid conflicts of interest and any actions or situations that are inconsistent with its professional obligations.
  3. Rule 4 : Competence - a firm shall carry out its professional work with due skill, care and diligence and with proper regard of the technical standards expected of it.
  4. Rule 5 : Service - a firm shall carry out its professional work with expedition and with proper regard for standards of service and customer care expected of it.
  5. Rule 6 : Training - a firm shall have in place the necessary procedures to ensure that all its staff are properly trained and competent to do their work.
  6. Rule 8 : Client's Money - a firm shall preserve the security of client's money entrusted to its care in the course of its practice or business.
  7. Rule 9 : Professional Indemnity Insurance - a firm shall ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity cover which meets standards approved by the regulatory board.
2. GENERAL
  1. Rule 1
  2. Rule 2
3. FIRM ADMINISTRATION
  1. Rule 14 : Information to RICS - a firm shall submit in a timely manner such information about its activities as the regulatory board may reasonably require.
  2. Rule 12 : Arrangements To Cover The Incapacity Or Death Of A Sole Practitioner - a firm which has a sole principal shall have in place appropriate arrangements in the events of the sole principals death or incapacity or other extended absenses.
  3. Rule 11 : Solvency - a firm shall ensure that its finances are managed appropriately.
  4. Rule 10 : Advertising - a firm shall promote its services only in a truthful and responsible manner.
  5. Rule 13 : Use of Designations - a firm registered for regulation must display on its business literature a designation to denote that it is regulated by RICS.
  6. Rule 15 : Cooperation - a firm shall cooperate fully with RICS staff and any person appointed by the regulatory board.
4. The RICS Rules of Conduct are based on 5 principles :
  1. Proportionality
  2. Accountabilty
  3. Consistency
  4. Targeting
  5. Transparency
RICS PROFESSIONAL & ETHICAL STANDARDS
1. 1. Act with integrity.
2. 2. Always provide a high standard of service
3. 3. Act in a way that promotes trust in the profession.
4. 4. Treat others with respect.
5. 5. Take responsibility

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