Copiar y Editar

The IT Professional

Descripción

Cisco IT Essentials Mapa Mental sobre The IT Professional, creado por William Suarez el 13/02/2014.
William Suarez
Mapa Mental por William Suarez, actualizado hace más de 1 año
William Suarez
Creado por William Suarez hace alrededor de 10 años
24
0
1

Resumen del Recurso

The IT Professional
  1. Level one technician
    1. Business policies
      1. A Cell Centre
        1. Cyber law
          1. Ethics and legal considerations
            1. Documentation and chain of custody
              1. Legal procedures overview
                1. Service level agreement
                  1. Communication skills and troubleshooting
                    1. Workstation ergonomics
                      1. Types of difficult customers
                        1. Talkative
                          1. Rude
                            1. Angry
                              1. Knowledgeable
                                1. Inexperienced
                                2. Proper netiquette
                                  1. Holds and transfers
                                    1. Determine the problem
                                      1. Know
                                        1. Relate
                                          1. Understand
                                          Mostrar resumen completo Ocultar resumen completo

                                          ¿Quieres crear tus propios Mapas Mentales gratis con GoConqr? Más información.

                                          Similar

                                          Acronyms for PC Practicals
                                          Thomas Lynass
                                          Chapter 11 - The IT Professional
                                          srai3
                                          The IT Professional
                                          애스톤 (Aston)
                                          The IT Professional
                                          Michael Burridge
                                          The IT Technician
                                          stefany.paezmor-
                                          Introduction to the Personal Computer
                                          srai3
                                          Introduction To The Personal Computer
                                          stefany.paezmor-
                                          Advanced Troubleshooting
                                          애스톤 (Aston)
                                          Personal Computer
                                          애스톤 (Aston)
                                          The IT professional
                                          jadelusi
                                          Introduction To The Personal Computer
                                          jadelusi
                                          Explorar la Librería