Client Care

Descripción

Mapa Mental sobre Client Care, creado por lpwhitaker88 el 14/04/2014.
lpwhitaker88
Mapa Mental por lpwhitaker88, actualizado hace más de 1 año
lpwhitaker88
Creado por lpwhitaker88 hace más de 11 años
27
1

Resumen del Recurso

Client Care
  1. Identifying clients
    1. software package
    2. Reference to CHP with TOE's
      1. assigned Complaints Handling manager
      2. Good client care
        1. understanding objectives & requirements - advising on surveys & best sale methods
          1. listening to client and showing empathy/understanding
            1. responding speedily to queries and being pro-active
              1. regular reporting systems
                1. seek formal and informal feedback from clients via questionnaires/testimonials
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