CSI-Service Meassurements

Pregunta 1 de 9

1

Rellena los espacios en blanco para completar el texto.

For services, there are 3 basic measurements that most organizations use:
of the service
of the service
of the service

Explicación

Pregunta 2 de 9

1

Rellena los espacios en blanco para completar el texto.

Service measurement must go further than the level. Service measurement will
require someone, or some tool, to take the individual component measurements and combine
them to provide a of the true customer experience.

Explicación

Pregunta 3 de 9

1

Rellena los espacios en blanco para completar el texto.

You cannot what you cannot
You cannot what you cannot
You cannot what you cannot

Explicación

Pregunta 4 de 9

1

Rellena los espacios en blanco para completar el texto.

The challenge for any organization is to create a Service Measurement
Framework that will create - reporting

Explicación

Pregunta 5 de 9

1

Rellena los espacios en blanco para completar el texto.

The framework will have to reflect the structure of a service, as well
as the relationships and - between components

Explicación

Pregunta 6 de 9

1

Rellena los espacios en blanco para completar el texto.

Service measurement is looking, as well as reporting on . It will
provide answers to the question – what do we need to be able to do, and how can we do things
better

Explicación

Pregunta 7 de 9

1

Part of the construction of a service measurement framework is deciding what needs to be
monitored and measured

Selecciona una o más de las siguientes respuestas posibles:

Services
Components
Service management processes that support services
Activities within processes
Outputs
Systems

Explicación

Pregunta 8 de 9

1

There are 3 main steps in creating a service framework:

Selecciona una o más de las siguientes respuestas posibles:

Origins
Deming Cycle
Building the framework, and choosing measures
Activities within processes
Defining procedures and policies

Explicación

Pregunta 9 de 9

1

The critical elements of a service measurement framework will include

Selecciona una o más de las siguientes respuestas posibles:

Elements that relate to the performance framework
Defining any policies needed
Elements that relate to the performance measures
Elements that relate to the performance targets
Defined roles and responsibilities

	Creado por Prince Fonseka hace alrededor de 6 años

CSI-Service Meassurements

CSI-Service Meassurements

Pregunta 1 de 9

Rellena los espacios en blanco para completar el texto.

For services, there are 3 basic measurements that most organizations use: of the service of the service of the service

Explicación

Pregunta 2 de 9

Rellena los espacios en blanco para completar el texto.

Service measurement must go further than the level. Service measurement will require someone, or some tool, to take the individual component measurements and combine them to provide a of the true customer experience.

Explicación

Pregunta 3 de 9

Rellena los espacios en blanco para completar el texto.

You cannot what you cannot You cannot what you cannot You cannot what you cannot

Explicación

Pregunta 4 de 9

Rellena los espacios en blanco para completar el texto.

The challenge for any organization is to create a Service Measurement Framework that will create - reporting

Explicación

Pregunta 5 de 9

Rellena los espacios en blanco para completar el texto.

The framework will have to reflect the structure of a service, as well as the relationships and - between components

Explicación

Pregunta 6 de 9

Rellena los espacios en blanco para completar el texto.

Service measurement is looking, as well as reporting on . It will provide answers to the question – what do we need to be able to do, and how can we do things better

Explicación

Pregunta 7 de 9

Part of the construction of a service measurement framework is deciding what needs to be monitored and measured

Selecciona una o más de las siguientes respuestas posibles:

Explicación

Pregunta 8 de 9

There are 3 main steps in creating a service framework:

Selecciona una o más de las siguientes respuestas posibles:

Explicación

Pregunta 9 de 9

The critical elements of a service measurement framework will include

Selecciona una o más de las siguientes respuestas posibles:

Explicación

For services, there are 3 basic measurements that most organizations use:
of the service
of the service
of the service

Service measurement must go further than the level. Service measurement will
require someone, or some tool, to take the individual component measurements and combine
them to provide a of the true customer experience.

You cannot what you cannot
You cannot what you cannot
You cannot what you cannot

The challenge for any organization is to create a Service Measurement
Framework that will create - reporting

The framework will have to reflect the structure of a service, as well
as the relationships and - between components

Service measurement is looking, as well as reporting on . It will
provide answers to the question – what do we need to be able to do, and how can we do things
better

Part of the construction of a service measurement framework is deciding what needs to be
monitored and measured