Aaron Torres
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Admin 201 Computer Studies Test sobre Admin 201 Exam, creado por Aaron Torres el 16/10/2018.

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Aaron Torres
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Admin 201 Exam

Pregunta 1 de 115

1

Which data can be highlighted in a report using conditional highlighting (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Grand Totals

  • Summarized

  • Data Fields

  • Grouped by Field Names

  • Summary Formulas

Explicación

Pregunta 2 de 115

1

Which circumstance will prevent a system administrator from deleting a custom field?

Selecciona una o más de las siguientes respuestas posibles:

  • The field is used in a workflow field update

  • The field is used in a report

  • The field is used in a page layout

  • The field is part of a field dependency

Explicación

Pregunta 3 de 115

1

Sales Management at Universal Containers needs to display the information listed below on each account record
-Amount of all closed won opportunities
-Amount of all open opportunities

Which feature should a system administrator use to meet this requirement?

Selecciona una o más de las siguientes respuestas posibles:

  • Cross-object formula fields

  • Calculated columns in the related list

  • Roll-up summary fields

  • Workflow rules with field updates

Explicación

Pregunta 4 de 115

1

What is a capability of Salesforce Knowledge (Choose 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Knowledge automatically creates a solution for each new article

  • Knowledge uses data categories and roles to make articles visible to specific users

  • Knowledge only allows a single article type across all data categories

  • Knowledge allows an organization to share articles with partner portal users.

Explicación

Pregunta 5 de 115

1

What item appears in a users "My Unresolved items" after synchronization after using Salesforce for Outlook (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Notes not associated to a record

  • Emails not associated to a record

  • Contacts not assigned to an account

  • Cases not assigned to a contact.

Explicación

Pregunta 6 de 115

1

Which statement about sharing rules is true? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Sharing rules open access to records

  • Sharing rules are required in public read/write organizations

  • Sharing rules grant delete access to records

  • Sharing rules grant record access to roles and public groups

Explicación

Pregunta 7 de 115

1

The administrator at Universal Containers will create a custom field to track a specific tier 2 support user on a case record. What data type should be used when creating this custom field?

Selecciona una o más de las siguientes respuestas posibles:

  • Hierarchical Relationship

  • Lookup Filter

  • Lookup Relationship

  • Formula

Explicación

Pregunta 8 de 115

1

What feature allows a user to group campaigns within a specified marketing program or initiative

Selecciona una o más de las siguientes respuestas posibles:

  • Campaign members

  • Campaign influence

  • Campaign lists

  • Campaign hierarchy

Explicación

Pregunta 9 de 115

1

Universal containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Create a lookup relationship field on the account object.

  • Add the account related list on the survey page layout

  • Create a lookup relationship field on the survey object

  • Add the survey related list to the account page layout.

Explicación

Pregunta 10 de 115

1

When can a validation rule be used to prevent invalid data? (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • When records are deleted by a user

  • When records are imported

  • When records are edited by a user

  • When records are updated by a workflow rule

  • When records are submitted using web-to-lead

Explicación

Pregunta 11 de 115

1

What is affected by changing the default locale setting for an organization?

Selecciona una o más de las siguientes respuestas posibles:

  • Time Zone

  • Currency

  • Language

  • Data Fields

Explicación

Pregunta 12 de 115

1

Where can conditional highlighting be used (Choose 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Enhanced list views

  • Matrix Reports

  • Summary Reports

  • Tabular Reports

Explicación

Pregunta 13 de 115

1

Criteria-based sharing rules can be created for which objects (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Opportunities

  • Contacts

  • Accounts

  • Users

  • Campaign Members

Explicación

Pregunta 14 de 115

1

What will occur when a system administrator creates a dynamic dashboard?

Selecciona una o más de las siguientes respuestas posibles:

  • The Dashboard componets resize based on the device used to view the dashboard

  • The data displayed varies based on the user viewing the dashboard

  • The dashboard refreshes automatically whenever the underlying data changes

  • The dashboard automatically sends an email with the underlying data changes.

Explicación

Pregunta 15 de 115

1

Which feature license can be assigned to a user record in Salesforce (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Service Cloud User

  • Console User

  • Knowledge User

  • Opportunity User

Explicación

Pregunta 16 de 115

1

A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be a result of the stage change (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Sales Quota

  • Forecast Category

  • Account Rating

  • Probability

Explicación

Pregunta 17 de 115

1

How can a system administrator add users to a Salesforce organization using Chatter free?

Selecciona una o más de las siguientes respuestas posibles:

  • Assign chatter free licenses to existing Salesforce users

  • Enable invites to allow users to invite others within a specified email domains

  • Create users in the organization and assign them a Chatter Free License

  • Assign chatter free licenses to users outside the specified email domains.

Explicación

Pregunta 18 de 115

1

How can a system administrator grant users access to dashboards? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Designate running users

  • Share folders with public groups

  • Share folders with roles

  • Create and share data categories

Explicación

Pregunta 19 de 115

1

What does a custom report type determine? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • The objects that are available when building a report

  • The report format of the resulting report

  • The custom summary formulas displayed in a resulting report

  • The fields that can be used as columns when building a report

Explicación

Pregunta 20 de 115

1

Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?

Selecciona una o más de las siguientes respuestas posibles:

  • Create a custom profile for users on the facilities team

  • Modify the standard profile currently shared by both teams

  • Assign the facilities team to a new role in the role hierarchy

  • Configure field-level security on the new object for the facilities team

Explicación

Pregunta 21 de 115

1

Which statement is true regarding the Answers community (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Data categories control access to articles and questions

  • Unanswered questions are automatically escalated to new cases

  • Community experets must be internal Salesforce users

  • Answers can be displayed externally on a customer or partner portal.

Explicación

Pregunta 22 de 115

1

A time-dependent action is placed in the workflow que when the record is created. When will the action be removed from the queue? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • When another record triggers the same workflow rule

  • When the record no longer matches the rule criteria

  • When the validation rule is triggered for the record

  • When the action is deleted from the workflow queue

Explicación

Pregunta 23 de 115

1

A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records. How can this be accomplished (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Export opportunities and update using the Import Wizard.

  • Export opportunities and update using the data loader

  • Create a list view for opportunities and update using inline editing

  • Use similar opportunities to update the opportunities

Explicación

Pregunta 24 de 115

1

The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this goal? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Add customers to private Chatter groups

  • Create opportunity teams for customers

  • Add customers to libraries

  • Use Chatter files to share presentations

Explicación

Pregunta 25 de 115

1

How can a sales user relate an opportunity to a campaign? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Select the campaign record type when creating the opportunity

  • Select the primary campaign source for the opportunity

  • Use the campaign influence related list on the opportunity

  • Use the campaign hierarchy related list on the opportunity

Explicación

Pregunta 26 de 115

1

Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complaining that opportunity reports return too many results, making it difficult to find their team’s opportunities in the report results.
How can the system administrator address this problem?

Selecciona una o más de las siguientes respuestas posibles:

  • Update the sharing rules to limit user access to certain opportunities

  • Move the opportunity reports into each users personal report folder

  • Move the opportunity reports into a folder with restricted access

  • Use the show filter to filter report results and reduce records returned

Explicación

Pregunta 27 de 115

1

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user’s profile has the “Create” profile permission for Campaigns. How should a system administrator grant the correct access to the user?

Selecciona una o más de las siguientes respuestas posibles:

  • Grant the user delegated administration rights to campaigns.

  • Select the Marketing User checkbox on the user record

  • Assign the user to the standard Marketing User profile

  • Create a campaign sharing rule to grant access to the user

Explicación

Pregunta 28 de 115

1

What is a method for adding content to Salesforce CRM Content

Selecciona una o más de las siguientes respuestas posibles:

  • Chatter Files

  • Libraries

  • Documents

  • Attachment

Explicación

Pregunta 29 de 115

1

Which dashboard componet can display data from the summary rows of a report? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Table

  • Gauge

  • Chart

  • MEtric

Explicación

Pregunta 30 de 115

1

A user at Universal Containers reports an error message when attempting to log in. The administrator checks the user’s login history, but there is no record of the attempted login. What could be the cause of this issue?

Selecciona una o más de las siguientes respuestas posibles:

  • The user is attempting to log in with the wrong password

  • The user is attempting to log in outside of profile login hours

  • The user is attempting to log in outside of the profile IP login range

  • The user is attempting to log in with the wrong username.

Explicación

Pregunta 31 de 115

1

Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “Forgot” and “Password”.
What does the administrator need to configure to meet this requirement?

Selecciona una o más de las siguientes respuestas posibles:

  • Auto-response rule

  • Validation rule

  • Email-to-case

  • Support Settings

Explicación

Pregunta 32 de 115

1

A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?

Selecciona una o más de las siguientes respuestas posibles:

  • Create an escalation rule based on the opportunity object.

  • Create and auto-response rule on the opportunity object

  • Create a validation rule that evaluates the account rating

  • Create a workflow rule on the opportunity object

Explicación

Pregunta 33 de 115

1

What is the purpose of APP EXCHANGE (choose 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Customers can share and install apps published by Salesforce partners

  • Administrators can download and customize pre-built dashboards and reports

  • Support users can install the Service Cloud console custom app

  • Partners can download accounts and contacts to collaborate on sales deals.

Explicación

Pregunta 34 de 115

1

Which statement is true regarding an approval process? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • An assignment rule defines the approver for each process step

  • The approval history related list can be used to track the process

  • An approval action defines the result of record approval or rejection

  • A delegated approver can reassign approval requests

Explicación

Pregunta 35 de 115

1

What must an administrator do when creating a record type?

Selecciona una o más de las siguientes respuestas posibles:

  • Set the field-level security for the record type

  • Create a new page layout for the record type

  • Add the record type to the required user records

  • Assign the record type to the appropriate profiles

Explicación

Pregunta 36 de 115

1

What type of field allows users to input text, images, and links

Selecciona una o más de las siguientes respuestas posibles:

  • Input area

  • Text area (Rich)

  • Text and Image Area

  • Text Area

Explicación

Pregunta 37 de 115

1

What should a system administrator consider when setting up Mobile Lite? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • It allows access to all standard objects in the organization

  • It allows access to most custom objects in the organization

  • it must be enabled for the entire organization

  • only recently viewed records are synchronized

Explicación

Pregunta 38 de 115

1

Which statement about products and price books is true? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • The standard and list price for a product can be listed in multiple currencies

  • A product can have a different list price in different price books

  • Price books that contain assets cannot contain products

  • Products without a price are automatically added to the standard price book

Explicación

Pregunta 39 de 115

1

What can be done with a workflow field update action? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Apply a specific value to a field

  • Change the record type of a record

  • Update the value of a field on a child object

  • update the value of a formula field

Explicación

Pregunta 40 de 115

1

Universal Containers has two sales groups. Each group has its own unique sales process.
What is the best way to ensure that the sales representatives have access to only the stages relevant to their sales process when working on opportunities?

Selecciona una o más de las siguientes respuestas posibles:

  • roles

  • Multi-Select picklists

  • Record types

  • Page layouts

Explicación

Pregunta 41 de 115

1

What permission is set in a user's profile (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Object permissions

  • Marketing user

  • Mass Email

  • Active

  • Run Reports

Explicación

Pregunta 42 de 115

1

What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?

Selecciona una o más de las siguientes respuestas posibles:

  • Tab hidden

  • Default on

  • Default off

  • Read-Only

Explicación

Pregunta 43 de 115

1

What should an administrator consider when setting up Case Feed?

Selecciona una o más de las siguientes respuestas posibles:

  • The Use Case Feed permission is automatically active for all profiles

  • Case Feed replaces the standard case detail page by default

  • Case Feed requires the Service Cloud User feature license

  • Chatter Feed tracking must be enabled for the case object

Explicación

Pregunta 44 de 115

1

Where can the multilingual solution search feature be enabled? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Public Knowledge Base

  • Salesforce Content

  • Self-Service portal

  • Solution Tab Search

Explicación

Pregunta 45 de 115

1

Universal Containers wants to automatically back up all Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement?

Selecciona una o más de las siguientes respuestas posibles:

  • Data Export Service

  • Analytic Snapshot

  • Import Wizard

  • Scheduled Report

Explicación

Pregunta 46 de 115

1

Universal Containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent.
How can a system administrator give the sales operations team read/write access to all escalated cases?

Selecciona una o más de las siguientes respuestas posibles:

  • Create an ownership-based sharing rule

  • Create a criteria based sharing rule

  • Create a case assignment rule

  • Create a case escalation rule

Explicación

Pregunta 47 de 115

1

Universal Containers needs to synchronize data between Salesforce and an external financial system. How can a system administrator accomplish this?

Selecciona una o más de las siguientes respuestas posibles:

  • Use the data loader to upsert Salesforce records into the financial system

  • Use the data loader to match records between the systems

  • Use the excel connector to export records from both systems into Excel

  • Use an external ID field to match records between the systems

Explicación

Pregunta 48 de 115

1

The cloud scheduler has which capability? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • The cloud scheduler can be enabled at the user profile level

  • Salesforce can automatically propose multiple meeting times based on Salesforce user calenders

  • A custom logo can be added to the meeting request email sent to a contact or lead

  • The cloud scheduler allows users to view available meeting times on lead and contact calenders.

Explicación

Pregunta 49 de 115

1

Which statement about Chatter posts and comments is true? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Updates to the chatter feed on a record are only visible to users with access to the record

  • Posts to a users profile can be made private by clicking the lock icon

  • Posts to a users profile are hidden from anyone below that user in the role hierarchy

  • Posts made to a users profile are visible to all users in the organization

Explicación

Pregunta 50 de 115

1

The marketing team at Universal Containers uses a web-to-lead form to capture leads from its websites and a lead assignment rule to assign the leads to the appropriate sales representatives
How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?

Selecciona una o más de las siguientes respuestas posibles:

  • Specify a default lead owner

  • Specify a default lead creator

  • Create an escalation rule to route unassigned leads

  • Create a validation rule to route unassigned leads

Explicación

Pregunta 51 de 115

1

What does the controlling field determine when field dependencies are being created?

Selecciona una o más de las siguientes respuestas posibles:

  • The values that appear in the dependent field

  • The dependent fields that appear on a layout

  • The default value populated in the dependent field

  • The field-level security for the dependent field

Explicación

Pregunta 52 de 115

1

What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range

Selecciona una o más de las siguientes respuestas posibles:

  • The user will not be able to log in at all

  • The user will be able to log in without activating the computer

Explicación

Pregunta 53 de 115

1

What can be transferred from one user to another user during a mass transfer of account records (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Open Activities

  • Open Cases

  • Closed Activities

  • Related custom object records

  • Closed Cases

Explicación

Pregunta 54 de 115

1

Which setting can a system administrator enable int he Salesforce user interface? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Chatter Messenger for specific users

  • Related list hover links

  • Printable List Views

  • Customizable recent tags

Explicación

Pregunta 55 de 115

1

What can an administrator configure for users on the search results page? (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Filters by which users can narrow down results

  • Objects included in the search

  • Fields being searched on for each object

  • Columns displayed for each object

  • Number of records displayed for each object.

Explicación

Pregunta 56 de 115

1

Universal Containers is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives. How can this be accomplished?

Selecciona una o más de las siguientes respuestas posibles:

  • Place the US Sales Director in a queue with the US sales representatives

  • Define a role hierarchy where the US sales representatives roll up to the US Sales Director

  • Define a role hierarchy where the US Sales Director rolls up to the CEO

  • Give the US sales director read/write/edit/delete object permissions on the profile

Explicación

Pregunta 57 de 115

1

What is a capability of the Service Cloud (Customer) portal? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Customers can view and edit contacts related to their own accounts

  • Customers can log, view, edit, and close their own

  • The portal can be customized with the corporate branding

  • The portal and it's users can be created without additional licensing.

Explicación

Pregunta 58 de 115

1

Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.
How should a system administrator meet this requirement? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Create two record types

  • Create two page layouts

  • Create two permission sets

  • Create two sales processes

Explicación

Pregunta 59 de 115

1

What can a marketing user do using the Manage Members button on a campaign record? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Import new leads and associate them with campaign

  • Create a custom report including all campaign members

  • Associate existing opportunities with the campaign

  • Associate existing contacts with the campaign.

Explicación

Pregunta 60 de 115

1

Universal containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions.
What permission can a system administrator enable to meet this requirement in the regional sales managers’ custom profiles.

Selecciona una o más de las siguientes respuestas posibles:

  • "View All" for opportunities

  • "Visible" for the Sales app

  • "View All Data"

  • "Read" for opportunities

Explicación

Pregunta 61 de 115

1

What can users do with Mobile Lite? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • View campaigns and manage campaign members

  • View, create, edit, and delete accounts, contacts, and opportunities

  • View, create, edit, and delete custom objects

  • Search for records that were not previously downloaded to a mobile device.

Explicación

Pregunta 62 de 115

1

What component can be included in a custom home page layout? (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Analytic snapshots

  • Pending approval lists

  • Messages and alerts

  • Trending Chatter topics

  • Dashboard components

Explicación

Pregunta 63 de 115

1

If two objects have a parent-child relationship, how can a user access the child record from the parent record?

Selecciona una o más de las siguientes respuestas posibles:

  • Related list

  • Lookup field

  • Custom link

  • Child Field

Explicación

Pregunta 64 de 115

1

A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records.
What is a possible reason for this? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • The record type has not been activated

  • The record type does not have an associated page layout

  • The record type has not been set as the default record type

  • The record type has not been added to the sales user profile.

Explicación

Pregunta 65 de 115

1

How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports.

Selecciona una o más de las siguientes respuestas posibles:

  • Remove the field from reports and list views

  • Set the field to hidden on the user role

  • Remove the field from page layouts

  • Set the field to hidden using field level security

Explicación

Pregunta 66 de 115

1

What should an administrator consider when configuring workflow rules? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Rules must be deactivated before using an import wizard

  • Rule actions can take place immediately or on a specific date

  • All existing records are evaluated when a new rule is activated.

  • Rules can be evaluated when records are created or edited.

Explicación

Pregunta 67 de 115

1

When importing data, what happens if some records do NOT meet the data validation criteria.

Selecciona una o más de las siguientes respuestas posibles:

  • Import process fails only for the records with invalid data.

  • Import process ignores the data validation criteria

  • Import process requires user authorization to import the invalid records.

  • Import process aborts when it encounters the first invalid record.

Explicación

Pregunta 68 de 115

1

What is an option when customizing a report? (choose 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Add a grouping

  • Add a filter

  • Add a gauge componet

  • Schedule a refresh time

  • Summarize fields

Explicación

Pregunta 69 de 115

1

Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deal faster.
How can an administrator meet this request?

Selecciona una o más de las siguientes respuestas posibles:

  • Add chatter groups to opportunities

  • Enable Chatter Feed Tracking on opportunities

  • Add sales engineers to account teams

  • Add sales engineers to opportunities teams

Explicación

Pregunta 70 de 115

1

The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.

What feature should an administrator use to meet these requirements? (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Field-level security

  • Page Layouts

  • Support processes

  • Permission sets

  • Record types

Explicación

Pregunta 71 de 115

1

How can Knowledge articles be used? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • To display Salesforce Answers

  • To resolve customer cases

  • To display Salesforce solutions

  • To display for customer self-service

Explicación

Pregunta 72 de 115

1

How can knowledge article be used? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • To display Salesforce Answers

  • To resolve customer cases

  • To display Salesforce Solutions

  • To display for customer self-service

Explicación

Pregunta 73 de 115

1

The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead.
How can the system administrator automate this process

Selecciona una o más de las siguientes respuestas posibles:

  • Create an email template for each language and an auto-response rule to send the appropriate template.

  • Create an email template for each language and an assignment rule to send the appropriate template

  • Create an email template for each language and a workflow alert to send the appropriate template

  • Create a single email and use the translation workbench to translate and send the appropriate template.

Explicación

Pregunta 74 de 115

1

A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to a closed stage.
Which data validation tool can be used to accomplish this? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Workflow approvals

  • Formula fields

  • Record types and read-only page layouts

  • Data validation rules

Explicación

Pregunta 75 de 115

1

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?

Selecciona una o más de las siguientes respuestas posibles:

  • Personal currency

  • Corporate currency

  • Record currency

  • Active currency

Explicación

Pregunta 76 de 115

1

What should be considered when configuring the lead conversion process (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Roll-up summary lead fields an be mapped to custom contact fields

  • Standard lead fields are automatically converted to account, contact, and opportunity fields

  • Custom lead fields can be mapped to account, contact, and opportunity fields.

  • custom lead fields can be mapped to custom object fields

Explicación

Pregunta 77 de 115

1

Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly.
Which tool should a system administrator use to accomplish this?

Selecciona una o más de las siguientes respuestas posibles:

  • Account report export

  • Data export service

  • Account analytic snapshot

  • Data loader

Explicación

Pregunta 78 de 115

1

A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m.
Which behavior of the application should the user expect?

Selecciona una o más de las siguientes respuestas posibles:

  • The user will be able to continue working and start new sessions.

  • The user will be logged out and any unsaved work-in-process will be saved

  • The user will be able to continue working, but will be unable to start any new sessions.

  • The user will be logged out and any unsaved work-in-process will be lost.

Explicación

Pregunta 79 de 115

1

What can be modified on standard object fields (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Help text

  • Default text

  • Label

  • Field type

  • Picklist values

Explicación

Pregunta 80 de 115

1

What is the purpose of Service Cloud (customer) portal? CHOOSE 2

Selecciona una o más de las siguientes respuestas posibles:

  • To provide web self service by exposing Knowledge articles

  • To allow customers to log and check the status of cases online.

Explicación

Pregunta 81 de 115

1

When using sharing rules, what users can records be shared with? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Public Groups

  • Roles and subordinates

Explicación

Pregunta 82 de 115

1

Universal Containers wants to ensure that users complete the standard industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field.

What should an administrator do to troubleshoot the issue? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Verify the Industry field is set as required on all the account page layouts assigned to the users' profiles

  • Verify the users have the "Modify All Data" permission for accounts on their profiles

  • Verify the users have the "Edit" permission for accounts on their profiles

  • Verify the field-level security for the Industry field is not set to "Read Only" on the users' profiles

Explicación

Pregunta 83 de 115

1

Sales representatives at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails.
How can an administrator meet these requirements

Selecciona una o más de las siguientes respuestas posibles:

  • Create a sharing rule

  • Create a custom profile

  • Modify a standard profile

  • Change the organization-wide default settings

Explicación

Pregunta 84 de 115

1

Universal Containers wants to capture the invoice number and account credit score for billing cases.

How would an administrator accomplish this? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Create a validation code

  • Create a support process

  • Create custom fields

  • Create a page layout

Explicación

Pregunta 85 de 115

1

What option is available when scheduling a dashboard refresh? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Schedule the dashboard to refresh in different time zones

  • View and remove a scheduled dashboard refresh

  • Define refresh times for specific dashboard componets

  • Send a refresh notification to users with access to the dashboard

Explicación

Pregunta 86 de 115

1

Which chart type can be used to display summary values from two different levels of grouping in a report? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Stacked bar chart

  • Grouped line chart

  • Donut chart

  • Funnel chart

Explicación

Pregunta 87 de 115

1

The support team at Universal Containers wants to be more proactive about support plans with customers. They would like the support representative dedicated to each account to be notified before the account’s support plan expires.
What should an administrator configure to meet this requirement?

Selecciona una o más de las siguientes respuestas posibles:

  • Escalation rule

  • Auto-response rule

  • Assignment rule

  • Workflow rule

Explicación

Pregunta 88 de 115

1

What setting is controlled by a user's profile? (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Locale settings

  • Assigned apps

  • Record type assignment

  • Field-level security

  • Feature license assignment

Explicación

Pregunta 89 de 115

1

What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?

Selecciona una o más de las siguientes respuestas posibles:

  • Each contact must have a related account

  • Each contact may or may not have a related account

  • Each account must not have related contacts

  • Each account may or may not have related contacts

Explicación

Pregunta 90 de 115

1

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities.
Which feature should a system administrator use to meet this requirement?

Selecciona una o más de las siguientes respuestas posibles:

  • Lookup field

  • Workflow field update

  • Roll-up summary field

  • Cross-object formula field

Explicación

Pregunta 91 de 115

1

What should a system administrator consider when deleting a custom field (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Existing field values must be transferred to a new custom field

  • Field values should be archived before a field is deleted

  • Fields used in workflow and assignment rules cannot be deleted

  • Deleted fields and values can be restored from the recycle bin within 15 days

  • Fields must be removed from page layouts after being deleted

Explicación

Pregunta 92 de 115

1

What level of access can be set when sharing a document folder with users? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Read/Write

  • Read Only

Explicación

Pregunta 93 de 115

1

Universal containers set the organization-wide default setting for opportunities to private.
Which records will an opportunity pipeline report return?

Selecciona una o más de las siguientes respuestas posibles:

  • Opportunities for which the user running the report is also the account owner

  • Opportunities owned by the user running the report and users below them in the role hierarchy

  • Opportunities for the entire sales organization regardless of the user running the report

  • Opportunities owned by the user running the report and users in the same role in the role hierarchy.

Explicación

Pregunta 94 de 115

1

Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system administrator use to meet this requirement? (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Support Processes

  • Record Types

  • Page layouts

  • Delegated Administration

Explicación

Pregunta 95 de 115

1

An opportunity record, created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23.
What happens if the opportunity is edited before July 23 and no longer meets the criteria?

Selecciona una o más de las siguientes respuestas posibles:

  • The time-dependent action is put on hold

  • The time-dependent action will execute on July 23

  • The time-dependent action automatically removed from the queue

  • The time-dependent action will execute on July 30

Explicación

Pregunta 96 de 115

1

When case assignment rules are being set up, cases can be assigned to whom? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Queue

  • Case Team

  • Contact

  • user

Explicación

Pregunta 97 de 115

1

Which privelege can be granted to members of content library (workspace) without modifying user permissions? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Create a new content library

  • Edit a members library permissions

  • Add tags when editing content details

  • Share content with other users in Chatter

Explicación

Pregunta 98 de 115

1

What does a page layout allow an administrator to control?

Selecciona una o más de las siguientes respuestas posibles:

  • The business process and related picklist values displayed

  • The fields users see on detail and edit pages

  • The fields users see in reports and list views

  • The record types available to each role and profile

Explicación

Pregunta 99 de 115

1

What user interface setting must be enabled for users to edit records in a list view? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Enhanced lists

  • Enhanced page layout editor

  • Enhanced profile list views

  • Inline editing

Explicación

Pregunta 100 de 115

1

A marketing user has received a file of leads to import into Salesforce
What tool can be used to avoid duplicate lead records.

Selecciona una o más de las siguientes respuestas posibles:

  • Merge leads function

  • Validation rules

  • Data loader

  • Import wizard

Explicación

Pregunta 101 de 115

1

Which statement about Community experts is true? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Community experts are designated by an icon

  • Community experts can be designated for Salesforce Ideas or Answers

  • Community experts can delete inappropriate community content

  • Community experts can manage Salesforce Ideas categories

Explicación

Pregunta 102 de 115

1

When are validation rules applied when using Salesforce for Outlook?

Selecciona una o más de las siguientes respuestas posibles:

  • Every time data is synchronized with the server

  • blank

Explicación

Pregunta 103 de 115

1

Which option is available when using the process visualizer? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • View approval processes as a flow chart

  • Share annotated approval process diagrams

Explicación

Pregunta 104 de 115

1

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.
What should the sales representative do to ensure the marketing team can access the opportunity?

Selecciona una o más de las siguientes respuestas posibles:

  • Change the opportunity owner to the public group

  • Manually share the record with the public group

  • Add the public group to the opportunity team

  • Add the public group to an opportunity queue

Explicación

Pregunta 105 de 115

1

What are the capabilities of Content Delivery feature of SF Content? Choose 2

Selecciona una o más de las siguientes respuestas posibles:

  • Password protect content deliveries that contain sensitive data

  • Track external users who have downloaded content delivery.

Explicación

Pregunta 106 de 115

1

A user is having trouble logging in, has attempted several times and been locked out. What actions can an administrator take? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Click unlock on user's profile

  • Reset user's password.

Explicación

Pregunta 107 de 115

1

What can be mass transferred when changing users? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Leads

  • Quotas

  • Campaigns

  • Accounts

Explicación

Pregunta 108 de 115

1

What 3 types of customization should be done on activities (tasks and events) (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Validation rules

  • Workflow rules

  • Field tracking

  • Assignment rules

  • Custom fields

Explicación

Pregunta 109 de 115

1

How can an admin ensure a user only sees stages relevant to their sales processes?

Selecciona una o más de las siguientes respuestas posibles:

  • Roles

  • Page Layouts

  • Multi-Select Picklists

  • Record Types

Explicación

Pregunta 110 de 115

1

The options for Deleting fields (unable that is)

Selecciona una o más de las siguientes respuestas posibles:

  • Field Dependency

  • Page Layouts

  • Workflow

  • Report

Explicación

Pregunta 111 de 115

1

What are the ways a user should access Salesforce from a Mobile Device? (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • Download the Salesforce mobile application

  • Access Salesforce via a web browser

Explicación

Pregunta 112 de 115

1

What are 3 features of Chatter? (CHOOSE 3)

Selecciona una o más de las siguientes respuestas posibles:

  • Recommendations

  • Events

  • Bookmarks

  • Notes

  • Feeds

Explicación

Pregunta 113 de 115

1

VP of Sales adds "Verbal Agreement" as a Sales stage, but users aren't seeing it. What action should be taken.

Selecciona una o más de las siguientes respuestas posibles:

  • Ensure not over limit of 10 values

  • Ensure value is active

  • Add value to appropiate record types

  • Add value to appropiate sales processes

Explicación

Pregunta 114 de 115

1

Which two dashboard componets should users follow in Chatter (CHOOSE 2)

Selecciona una o más de las siguientes respuestas posibles:

  • A dashboard component snapshot

  • A metric with conditional highlighting

  • A gauge with breakpoints

  • A table with conditional highlights

Explicación

Pregunta 115 de 115

1

When a case is escalated to a Tier 2 agent. Assuming an escalation rule is already created and the Organization-Wide Defaults have been set to Private, how can an admin ensure sales operation teams have access to read/write escalated cases?
A. Case Escalation Rules
B. Case Assignment Rules
C. Criteria-Based Sharing Rule
D. Ownership-Based Sharing Rules

Selecciona una o más de las siguientes respuestas posibles:

  • Case Escalation Rules

  • Case Assignment Rules

  • Criteria-Based Sharing Rule

  • Ownership-Based Sharing Rules

Explicación

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