Cada pregunta de este test está cronometrada.
Which of these factors is a tangible feature of quality ?
a) durability
b) exclusiveness
c) image
d) reputation
Which of these factors is an intangible feature of quality ?
a) additional features
b) after-sales service
c) brand
d) reliability
Which of the following is often a cost of poor quality ?
a) positive word-of-mouth recommendation
b) more claims on warranties
c) lower level of scraps
d) higher customer satisfaction
