If what you say is in conflict with your facial expression, the listener will believe...

Your personal appearance conveys a ___ message to the receiver.

What occurs when a sender expresses an emotion or a feeling, creates an idea, or senses the need to communicate?

Communication does not occur without ___.

Every message is sent and received through one of our ___ senses.

Are listening and hearing the same thing?

Tone of voice is ___ communication.

The majority of communication comes from ___.

Americans speak approximately ___ words a minute.

The cellphone is used in approximately ___ of all business transactions.

Etiquette for the cellphone is known as ___.

When we speak on the phone at work, we should always have a ____ in our voice