When a lead is converted, it becomes an Account, Contact, and optionally an Opportunity. With Territory Management enabled, Account (Territory) Assignment Rules will fire, which may assign the new Account to a Territory (or possibly multiple Territories).
True
False
ROI Analysis report is available in Salesforce.
Flase
Existing triggers that meet the workflow rule criteria trigger the rule.
A clear benefit of using an Import Wizard instead of the Data Loader is the ability to prevent data duplication.
Sending an email to a customer from the Case does not reset the case escalation.
Who can import data for all users?
Only Administrators
Only users with a special role
Administrators or any user with Modify All Data permissions in their profile
Any user with Modify All Data permissions in their profile
How many fields (columns) can be displayed on a Customizable Related List?
40
30
20
10
Premier Support is not free in PE.
Which is functionality of a Lead Auto-Response Rule? (Check all that apply)
You can create response rules based on any attribute of the incoming case or lead.
The email responses are listed in the Activity History related list of the lead or contact.
Response rules for leads and cases determine the email template to use when responding to cases and leads captured via Web-to-Lead, Web-to-Case, Email-to-Case, or your Self-Service portal.
None of the above
What objects in Org Wide Defaults allow you to do a public read/write/transfer?
Accounts
Opportunities
Leads
Cases
Which of the follwing date objects affect customized forecasts? (Check all that apply)
Opportunity Close Date
Product Date
Opportunity Creation Date
Schedule Date
Which statement is true regarding Data Validation Rules? (Check all that apply)
Validation rules can contain a formula or expression that evaluates the data in one or more fields and returns a value of "True" or "False."
Cannot be turned off by the user but it can be modified by the user.
Validation rules include an error message to display to the user when the rule returns a value of "True" due to an invalid value.
Custom report types allow you to define report criteria from which users can run and create custom reports. With custom report types, you can enable users to create reports from predefined standard and custom objects, object relationships, and standard and custom fields that you specify.
How many custom tabs can you have in EE?
15
25
What key (non-obvious) features are FREE in PE? (Check all that apply)
Customizable Forecasting
Additional 10 MB file storage
Data Validation
How many Account or Contact records can a standard user import per session?
250
300
500
1000
For which objects can you enable Fields History Tracking?
Accounts, cases, contacts, contracts, leads, opportunities, solutions, and custom objects
Accounts, cases, contacts, contracts, leads, opportunities, solutions but not custom objects
Accounts, contacts, leads, opportunities, solutions, and custom objects
Select the information included in the Company Profile. (Check all that apply)
Login IP Ranges
Fiscal Year
Business Hours and Holidays
My Domain
Where would you make a field required? (Check all that apply)
In the setup
User role
Page layout
When creating a new Custom Field
How many custom fields can you have per object in EE?
50.000
Unlimited
How many Roll-Up Summary fields can be created per object?
12
24
Formula fields are recalculated only once, when you first view the record.
How many custom objects can you have in EE?
100
200
You can use Sharing Rules to override organization wide defaults.
Field-Level Security provisions how the profile views/sees the field on the page layout. Option are : Visible or Read Only.
What standard fields are created with every custom object?
Created By, Currency, Division, Last Modified By, Name, Owner
Object ID, Created By, Currency, Division, Last Modified By, Name, Owner
Users can define the standard fields to be created in a custom obects.
You can rename/relabel all Salesforce tab.
When can inactive assignment rules be run on leads?
During Lead mass deletion
During Lead import
During Lead export
During Lead transfer
When you define a Data Validation Rule, you must also define ______.
A role
An error message
A profile
An email
How does a Profile differ from a Role?
A Profile defines HOW users see records and WHAT they can do with them, but the Role defines WHICH records a user has access to.
A Profile defines WHICH records a user has access to but the Role defines HOW users see records and WHAT they can do with them.
A Profile is defined at the a Role Group level.
A Role is defined at the Profile Group level.
How many apps can you install?
15 for PE and 100 for EE (also take custom tab and object limits into consideration).
25 for PE and 10 for EE (also take custom tab and object limits into consideration).
5 for PE and 10 for EE (also take custom tab and object limits into consideration).
5 for PE and 100 for EE (also take custom tab and object limits into consideration).
Where do active currencies live? (Check all that apply)
Company Profile
User record (Personal Setup)
Opportunity (Record)
Forecasts
Which of the following does Salesforce provide for restricting login access to the application? There are 3 correct answers.
Organization-wide IP restrictions
Organization-wide login hour restrictions
Profile-based login hour restrictions
Profile-based IP restrictions
Which of the following records can not be mass transferred?
Open Cases
Closed Cases
Closed Activities
Open Activities
