Business studies operation management

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Flashcards on Business studies operation management , created by Catherine Tem on 23/09/2017.
Catherine Tem
Flashcards by Catherine Tem, updated more than 1 year ago
Catherine Tem
Created by Catherine Tem over 6 years ago
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Economies of Scale -is the reduction in average cost as a result of cost of operations
Cost Classification -Fixed cost - cost that do not change with output. e.g factory rent or salary of manager -Variable cost - cost that change in direct proportion to output. e.g raw material Total cost - all Fixed and Variable cost of producing total output.
Types of Economies of Scale -Financial -Managerial -Purchasing -Marketing -Technical
Diseconomies of Scale -factors that cause average cost to rise as scale of operation increases
Main causes of DOS -Poor control -Poor communication -Demotivation of workers
Break-even chart -is the level of output where revenue equals total cost; the business is making neither profit nor loss
Uses of Break-even chart -calculate how many units it needs before it starts to make profit -calculate the effect on profit of increasing or decreasing the price of a product -calculate the effects on profits of an increase or decrease on business costs
Benefits of Break-even chart -can show the effect of a decision to change costs or revenues -easy to construct -can help other important decision such as the location or relocation of a business
Limitations of Break-even chart -it is not easy to separate fixed into cost and variable -assumes that all costs and revenues can be represented in a straight line -assumes that all output is sold - do not allow for inventories and cost of holding these
Methods of Production -Job Production -Batch Production Flow Production
Quantitative factors for choosing a business location -Cost of site -availability and cost of labour -transport costs -market potential -issues
Qualitative factors for choosing a business location -site of site -legal controls -infrastructure -ethical
why businesses locate their operations to another country -to achieve growth -to reduce production cost -to locate production closer to the market
Benefits of international location decisions -lower labour costs -access to global market -to avoid legal barriers and import tarrifs -government incentives
Limitations of international location decisions -Ethical concerns -cultural differences -communication problems -quality issues
Quality -is ensuring a good or service that meets the need and requirement of its consumer
Quality Standard -is the minimum acceptance standard of production or service acceptable to consumers
Importance of quality to a business -Helps develop a strong brand image -Reduces customer complaints and returns -keeps customers and attracts new customers -charge a premium price -reduce costs -encourage wholesailers and resailers to stock its product
Quality Control -is checking the quality of goods through inspection
Problems of Quality Control -the work can be repetitive and boring this may demotivate the inspector, resulting in them not performing their task efficiently -the uses of quality inspectors take any responsibility of quality away from the workers -if inspection only takes place at the end of the process, then problems in quality that occur at the beginning are not found soon enough. resources are wasted completing a product that should have been rejected earlier in the production process
Quality Assurance -a system of setting agreed standards for every stage of production
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