11181293
Description
Flashcards by Katelyn Gorman, updated more than 1 year ago
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Created by Katelyn Gorman
over 6 years ago
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| Question | Answer |
| Management style | the behaviour and attitude of the manager when making decisions, directing and motivating staff and when implementing plans to achieve business objectives. |
| Autocratic management style | where the manager tells staff what decisions have been made. |
| Persuasive management style | where the manager attempts to sell decisions made. |
| Consultative management style | where the manager consults employees before making decisions. |
| Participative management style | where the manager unites with staff to make decisions together. |
| Laissez-faire management style | where the employees assume total responsibility for, and control of, workplace operations. |
| Contingency management theory | stresses the need for flexibility and the adaptation of management styles to suit the situation. |
| Management skills | the abilities or competencies that managers use to achieve business objectives. |
| Communicating | the ability to transfer information from a sender to a receiver, and to listen to feedback. |
| Delegating | refers to the ability to transfer authority and responsibility from a manager to an employee to carry out specific activities. |
| Planning | the ability to define business objectives and decide on the methods or strategies to achieve them. |
| Strategic planning | long-term planning, usually over two to five years. |
| Tactical planning | flexible, adaptable, medium-term planning, usually over one to two years, which assists in implementing the strategic plan. |
| Operational planning | provides specific details about the way in which the business will operate in the short term. |
| SWOT analysis | involves the identification and analysis of the internal strengths and weaknesses of the business, and the opportunities in, and threats from, the external environment. |
| Leading | the ability to influence or motivate people to work towards the achievement of business objectives. |
| Decision-making | the ability to identify the options available and then choose a specific course of action from the alternatives. |
| Interpersonal skills | refer to the ability to deal or liaise with people and build positive relationships with staff. |
| Corporate culture | refers to the values, ideas, expectations and beliefs shared by members of the business. |
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