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Conceitos Básicos ITIL v3

larissab

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Bacharel em Ciência da Computação Governança de TI Flashcards on Untitled_1, created by larissab on 11/07/2013.

Flashcards by larissab, updated more than 1 year ago

	Created by larissab almost 12 years ago

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Question	Answer
5 fases do ciclo de vida ITIL (LIVROS)	- Service Strategy - Service Design - Service Transition - Service Operation - Continual Service Improvement

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