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| Question | Answer |
| Herzberg's Two Factor Theory | There are hygiene (wages, comfy, safe environment):absence=unhappy motivational factors (achievement, recognition, advancement): presence=motivates |
| Span of Mgmt | # of suboordinates who report to 1 manager |
| basic areas of business for managers (6) | Finance, production, HR, Marketing, IT, Administration |
| Maslow's Hierarchy of Needs (KHS) | Physiological (KHS): basic needs, Security:physical and economic harm (KHS), Social: love, companionship, Esteem: respect |
| Upward Communication (KHS) | smith reporting to King reporting higher up |
| Systematic approach to decision making | 1.define the problem 2.develop options 3.Analyze options 4.Selecting the Best option 5.Implementing the Decision 6.Monitoring Consequences/results |
| 3 basic ways to layout a facility | fixed position(central location), process(transformation process/groups), product(assembly line) |
| Adv and Disadv of Specialization | A:efficiency,simple training, D:bored employees,poor quality work |
| Just-in-Time Inventory | eliminates waste by using smaller quanities of materials that arrive "just in time"....require less storage |
| procurement | purchasing/buying of materials needed |
| 4 Ways departments are commonly organized? | 1.graphically 2.product 3.customer(around customer needs) 4.function(finance,marketing) |
| Why delegation? | builds accountability, relationships, responsibility |
| sustainability | working in a way that helps the long-term well-being of the environment |
| Staffing function (King?) | hiring and firing |
| mission statement | statement of a company's basic philosophy and purpose |
| Customization | when a company creates a product directly for a customer |
| 2 virtues that employees at KHS lack | honesty, empathy |
| Visual display of company's organizational structure (chain of command, staff relationships etc.) | organizational chart |
| Managing functions (5) | planning, organizing, staffing, directing (motivating/leading), controlling (evaluating/correcting) |
| Organizational Structures (4) | Line: simplest(top-bottom;direct) Line+Staff:traditional(staff managers) Multidivisional:departments into larger groups Matrix:two or more intersecting lines of authority(project mgmt) |
| Union Tactics | picketing:public protest(marching) strikes:employee walk outs(most effective) boycott lockout:strike of mgmt(employees can't work) |
| Meyers Briggs | E-I S(5 senses)-N F-T J(wrk bf play)-P |
| Hawthorne Studies | beginning of concern for Human relations in work place: social and psychological factors significantly effect productivity and morale |
| Wage diff of men and women=acceptable when? | better qualified, better performance: job related things |
| Job design strategies for motivation of employees | promotion, responsibility, job enlargement,flexible schedule |
| Team or group create collective work products? | team |
| Most pervasive law in HR | title 7 of the Civil Rights Act prohibits discrimination in employment and the EEOC, valid tests |
| Theory X? Y? Z? | X: workers dislike wrk, hands on, forced Y:hands off, trust Z:mgmt philosophy that stresses employee participation in company decision making-teams |
| Advantages of Recruiting from Within | -motivate other employees -already orientated to the company |
| Compressed work week | 4 day period when an employee wrks 40 hrs. |
| Adv of diverse wrk force? | diversified customers, more points of view |
| motivation | inner drive that directs a person to a goal |
| Management | a process to reach a company's objectives by organizing their resources |
| Organizational Culture | a company's philosophy, rules, values, beliefs, traditions, role models for behavior |
| Specialization | dividing the labor into small tasks so employees can specialize in one single task (assembly lines) |
| departmentalization | grouping of jobs into working units |
| Degree of centralization | centralized org:authority at top decentralized org: authority delegated down chain of command |
| Adv of Teams | better pool of talents, require harmony |
| diagonal communications | ex. VP to manager of diff area |
| Operations Management | organization and administration of transforming resources into goods and services |
| Operations of Service Businessess | -Nature and Consumption of output -uniformity of input -uniformity of output -labor required -measurement of productivity |
| Planning and designing operation systems | -planning the product -designing the operations process -planning capacity -planning facilities -considering sustainability |
| Managing the supply chain | -purchasing -managing inventory -outsourcing -routing and scheduling |
| Human Relations | the study of human behavior and groups in organizational settings |
| Classic theory of Motivation | satisfactory pay and job security motivate employees to work |
| Equity Theory | how much ppl are willing to contribute to an org depends on the fairness they feel of the rewards they receive. |
| expectancy theory | motivation depends not only on how much a person wants something, but also on how likely he/she things they are going to get it |
| Strategies for Motivating Employees | job rotation, job enlargement, job enrichment, flexible scheduling |
| Human Resources Management (HRM) | everything in determining an org's needs for HR in hiring, firing, training, compensating |
| Job Analysis | determining important info about a job |
| job description | formal written specifications of a job |
| job specification | description of job qualifications |
| Laws affecting HRM | -(ADA) Americans w/ Disabilities Act -Age Discrimination and Employment Act -Equal Pay Act |
| Development | training that augments the skills and knowledge of staff |
| Employee Turnover | the rate at which employees leave/fired and need to be replaced (food service=high turnover) |
| transfer | move to another job w/in the company at same or similar level/wage rate |
| separations | employment changes due to retiring, layoffs, resignation, termination |
| Types of Wages | -time wages -piece wages -commission |
| Profit Sharing | % of company's profit distributed to employees thru stock |
| Benefits | non-monetary bonuses: -pension plans -insurance -child/elder care -employee assistance programs |
| collective bargaining | negotiation process when the employers and unions agree on fixed wage, hours, work conditions ect. |
| Affirmative Action | legally mandated plans to increase job opportunities for minority groups: analyzes current work force, prohibits companies from setting quotas that might create discrimination |
| crisis management | element in planning that deals w/ potential disasters such as product tampering, natural disasters |
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