SAB2#106-Interpersonal Skills

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Mind Map on SAB2#106-Interpersonal Skills, created by salvador_beltran on 08/29/2014.
salvador_beltran
Mind Map by salvador_beltran, updated more than 1 year ago
salvador_beltran
Created by salvador_beltran over 10 years ago
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Resource summary

SAB2#106-Interpersonal Skills
  1. Keep team motivated
    1. Use Tools & Techniques from Develop Project Team process
      1. Recognition and rewards
        1. Interpersonal skills
          1. Ground rules
            1. Team-building activities
              1. Training
                1. Colocation
                  1. Personnel assessment tools
                2. Leadership
                  1. It's all about giving the team a goal to shoot for and helping them to see the value in the work they are doing
                    1. Team needs to understand the value that that product is going to bring to the company
                      1. PM constantly reminds team the vision of the work to do and help keep them on track
                      2. Team building
                        1. Involves helping your team learn to depend on and trust one another
                          1. PM is responsible for helping the team come to an understanding about how they’ll communicate and stay motivated when things go wrong
                            1. It's not going out for pizzas after work, but it’s more about how you lead and develop team trust
                            2. Motivation
                              1. Demonstrates to your team the value that the project has for them
                                1. Make sure that people are compensated and rewarded financially for their work
                                  1. Help team to be satisfied with the job they’re doing
                                    1. Give recognition and challenge
                                  2. Communication
                                    1. Make sure that everybody in the team knows why you’re making them, and feels like you’re being open and honest
                                    2. Influencing
                                      1. Use your relationships with the people on your team to get them to cooperate in making good decisions for the project
                                        1. Lead by example
                                        2. Political and cultural awareness
                                          1. Knowing the people on your team and understanding their backgrounds
                                            1. understand the similarities and differences in the working environments across the project team
                                            2. Decision making
                                              1. It's how you handle the issues that come up when you’re working
                                                1. Command
                                                  1. Consultation
                                                    1. Consensus
                                                      1. Coin flip
                                                      2. Negotiation
                                                        1. Helps the people on your team come to an agreement about how to work together
                                                          1. Listen to both parties
                                                            1. Make it clear when concessions are made
                                                          2. Trust building, coaching, and conflict management
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