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Destrezas Directivas

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DESTREZAS DIRECTIVAS Mind Map on Destrezas Directivas, created by leonardo.becerra on 16/07/2014.
leonardo.becerra
Mind Map by leonardo.becerra, updated more than 1 year ago
leonardo.becerra
Created by leonardo.becerra almost 10 years ago
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Resource summary

Destrezas Directivas
  1. Servicio al Cliente
    1. Definiciones
      1. Calidad en el servicio
        1. modelos Jan Carlson , Kart Albrecht
        2. Liderazgo
          1. Tipos
            1. Estilos
            2. Toma de Decisiones
              1. Modelos
                1. Estilos
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