Counseling

ValerieSy
Mind Map by ValerieSy, updated more than 1 year ago
ValerieSy
Created by ValerieSy almost 6 years ago
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Mind Map on Counseling, created by ValerieSy on 07/31/2014.

Resource summary

Counseling
1 Definition
1.1 therapeutic process of providing help and support in a form of a discussion of an emotional or behavioural problem
2 Counseling vs. Coaching
2.1 Counseling focuses on addressing employee’s personal problems, particularly if it impacts employee’s work performance
2.2 Coaching focuses on analyzing employee’s work performance and how it can be improved.
3 Functions of Counseling
3.1 1. Advice
3.2 2. Reassure
3.3 3. Communicate
3.4 4. Release of emotional tensions
3.5 5. Clarified thinking
3.6 6. Reorientation
4 Benefits of Counseling
4.1 Employee Benefits
4.1.1 1. Personal growth
4.1.2 2. Motivation
4.1.3 3. Benevolence
4.2 Company Benefits
4.2.1 1. Higher productivity
4.2.2 2. Lower absenteeism
4.2.3 3. Lower staff turnover
4.2.4 4. Maintaining company assets
4.2.5 5. Improved corporate identity
4.2.6 6. Increased employee commitment, morale and loyalty
4.2.7 7. Employee self-reliance, development and effectiveness
5 5D Counseling Process
5.1 1. Develop relationship
5.2 2. Define problem
5.3 3. Determine goal
5.4 4. Decide plan of action
5.5 5. Do follow up
6 Counseling Skills
6.1 1. Listen Effectively
6.2 2. Empathizing
6.3 3. Concreteness
6.4 4. Respect
6.5 5. Confidentiality
6.6 6. Genuineness
6.7 7. Open-ended and probing questions
6.8 8. Paraphrasing/Interpretation
6.9 9. Reflective listening
6.10 10. Information Giving and Removing Obstacles to Change
7 Counseling Techniques
7.1 1. Document all problem performance behaviours.
7.2 2. Deal with the employee objectively, fairly and equitably.
7.3 3. Confront job performance issues only.
7.4 4. Offer assistance to help the employee.
7.5 5. Expect the employee to resist the feedback and become defensive.
7.6 6. Make sure the employee owns up to the problem.
7.7 7. Develop an action plan to correct performance.
7.8 8. Identify outcomes for failing to correct problems.
7.9 9. Monitor and control progress.
8 People Problems
8.1 • Absenteeism and Late Coming
8.2 • Excessive workload
8.3 • Lack of awareness of policies and procedures
8.4 • Slipping deadlines
8.5 • Career Problems
8.6 • Inter Personal Relations with superiors and subordinates
8.7 • Performance Issues
8.8 • Problems in adjusting to organisational culture
8.9 Approach
8.9.1 1. Get the facts.
8.9.2 2. Weigh and decide.
8.9.3 3. Take action.
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