High Employee Engagement

Description

Mind Map on High Employee Engagement, created by Roxy Bredikhina on 06/10/2013.
Roxy Bredikhina
Mind Map by Roxy Bredikhina, updated more than 1 year ago
Roxy Bredikhina
Created by Roxy Bredikhina over 11 years ago
54
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Resource summary

High Employee Engagement
  1. High Performance Organizations
    1. The best 8 studies
      1. 1982 Peters&Waterman "The Search for Excellence"
        1. 1994 Collins&Poras "Built to Last"
          1. 1997 De Geuis "The Living Company"
            1. 2000 O'Reiley&Pfgegger "Hidden Value"
              1. 2001 Collins "Good to Great"
                1. 2003 Joyce, et al "What Really Works"
                  1. 2007 Hess "The Road to Organic Growth"
                    1. 2009 Simon "Hidden Champions"
                    2. 9 consistent findings
                      1. Simple, focused strategy
                        1. Empl. know big picture and how their jobs contribute to it
                        2. Structure that enables entreprenerial behaviours
                          1. Higher purpose than profit
                            1. Money is not enough
                            2. Culture of relentless, constant improvement
                              1. HEE implied social contract; an accountable "family"
                                1. team, friends, family, not letting others down
                                  1. Clear rules and no breaking them
                                  2. Customer centricity and closeness
                                    1. Humble, passionate operators, devalution of elitism; "servant leadership"
                                      1. Excellent service champions
                                        1. Excellence everyday, every way by everyone
                                        2. Self-inforcing system
                                        3. Common characteristics of HPO
                                          1. Employees have sense of "ownership"
                                            1. Their contribution leads to success
                                              1. Insider's information
                                              2. Emp. have training and educational opportunities
                                                1. "What can I do to make you better?"
                                                2. "Promotion from within" policies
                                                  1. Otherwise, you're saying
                                                    1. "You're not good enough"
                                                      1. "Your opportuniries here are limited"
                                                    2. Constant communication about values, mission, culture, purpose
                                                      1. Highle-accountable, "family" environment
                                                        1. It's being a team
                                                        2. Consistent and fair rewards and promotions
                                                          1. How are they going to be graded?
                                                            1. Transparent rules of game
                                                              1. No change of rules
                                                              2. Same set of behavior for everyone - no elitism
                                                                1. Hiring for cultural fit
                                                                  1. "Togprading" S. Bradfrod
                                                                    1. Approbation - find the right match
                                                                    2. Celebrations of learning, success
                                                                      1. Emotional rewards that are liberally used
                                                                        1. Clearly defined and enforced zero-tolerance policies
                                                                          1. What behaviours are not accepted?
                                                                        2. Other key concepts
                                                                          1. Meaning
                                                                            1. Why should our biz exist?
                                                                              1. What "good" do we bring to the world?
                                                                                1. Why are we important to customers?
                                                                                  1. How do we create and maintain place where people want to work?
                                                                                  2. Trust
                                                                                    1. "WE ARE ALL IN THIS TOGETHER"
                                                                                      1. No inconsistent behaviours and hypocrasy messages by leaders
                                                                                      2. "Secret Sauce"
                                                                                        1. No silver bullet
                                                                                          1. Right environment doesn't just happen - lot of work
                                                                                            1. Create sth you believe it and live it
                                                                                              1. "Walk the talk"
                                                                                                1. Still need compelling customer VP, operational excellence and constand improvement, among with strategic focus and good market timing
                                                                                            2. Leadership
                                                                                              1. 4 Fundamental Rules
                                                                                                1. The Golden Rule
                                                                                                  1. Treat others as you want to be treated
                                                                                                  2. Take Care of Your People
                                                                                                    1. Emotional rewards
                                                                                                      1. Treat with respect
                                                                                                        1. Play fairly
                                                                                                          1. Give oportunity to advance&grow
                                                                                                            1. Make work fun
                                                                                                            2. Lead by example
                                                                                                              1. Do whats right
                                                                                                              2. Tips
                                                                                                                1. Mental Rehearsal
                                                                                                                  1. Mental Replay
                                                                                                                    1. Body language, Tone, Wording
                                                                                                                      1. NO PHONE when talking
                                                                                                                        1. Power of Smile
                                                                                                                          1. Details matter
                                                                                                                            1. Two ears, one mouth
                                                                                                                              1. No arrogance
                                                                                                                                1. Personal
                                                                                                                                  1. I am better than anyone else
                                                                                                                                  2. Intellectual
                                                                                                                                    1. I know everything
                                                                                                                              2. HEE
                                                                                                                                1. What it is?
                                                                                                                                  1. Empl. are emotionally engaged and personally invested in doing great work
                                                                                                                                    1. Work is more than paycheck
                                                                                                                                      1. Employees are proud of where they work
                                                                                                                                        1. Empll. find meaning and personal satisfaction of being part of biz
                                                                                                                                          1. Purpose of every work is meaningful
                                                                                                                                          2. Why?
                                                                                                                                            1. Highly Engaged Employees
                                                                                                                                              1. Happy customers
                                                                                                                                                1. Success
                                                                                                                                            2. What do Employees want?
                                                                                                                                              1. To be listened to
                                                                                                                                                1. They're people
                                                                                                                                                  1. Have ideas, hopes, fears, dreams
                                                                                                                                                  2. Message:"I care"
                                                                                                                                                  3. To have input into how they do their jobs
                                                                                                                                                    1. Everyone wants control over life and destiny
                                                                                                                                                      1. Everyone wants to make difference
                                                                                                                                                        1. "Here's problem X we're facing. How should we do it? Do you have any ideas?"
                                                                                                                                                        2. You to care about them as people
                                                                                                                                                          1. Great bizzs have hearts and souls
                                                                                                                                                          2. To grow and advance
                                                                                                                                                            1. So, invest in people
                                                                                                                                                            2. Frequent and fair feedback
                                                                                                                                                              1. Give chance to do better
                                                                                                                                                                1. "How am I doing? What can I do better?"
                                                                                                                                                                  1. "What can I do to add more value to organization?"
                                                                                                                                                                  2. To be treated with RESPECT
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