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129053
High Employee Engagement
Description
Mind Map on High Employee Engagement, created by Roxy Bredikhina on 06/10/2013.
Mind Map by
Roxy Bredikhina
, updated more than 1 year ago
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Created by
Roxy Bredikhina
over 11 years ago
54
1
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Resource summary
High Employee Engagement
High Performance Organizations
The best 8 studies
1982 Peters&Waterman "The Search for Excellence"
1994 Collins&Poras "Built to Last"
1997 De Geuis "The Living Company"
2000 O'Reiley&Pfgegger "Hidden Value"
2001 Collins "Good to Great"
2003 Joyce, et al "What Really Works"
2007 Hess "The Road to Organic Growth"
2009 Simon "Hidden Champions"
9 consistent findings
Simple, focused strategy
Empl. know big picture and how their jobs contribute to it
Structure that enables entreprenerial behaviours
Higher purpose than profit
Money is not enough
Culture of relentless, constant improvement
HEE implied social contract; an accountable "family"
team, friends, family, not letting others down
Clear rules and no breaking them
Customer centricity and closeness
Humble, passionate operators, devalution of elitism; "servant leadership"
Excellent service champions
Excellence everyday, every way by everyone
Self-inforcing system
Common characteristics of HPO
Employees have sense of "ownership"
Their contribution leads to success
Insider's information
Emp. have training and educational opportunities
"What can I do to make you better?"
"Promotion from within" policies
Otherwise, you're saying
"You're not good enough"
"Your opportuniries here are limited"
Constant communication about values, mission, culture, purpose
Highle-accountable, "family" environment
It's being a team
Consistent and fair rewards and promotions
How are they going to be graded?
Transparent rules of game
No change of rules
Same set of behavior for everyone - no elitism
Hiring for cultural fit
"Togprading" S. Bradfrod
Approbation - find the right match
Celebrations of learning, success
Emotional rewards that are liberally used
Clearly defined and enforced zero-tolerance policies
What behaviours are not accepted?
Other key concepts
Meaning
Why should our biz exist?
What "good" do we bring to the world?
Why are we important to customers?
How do we create and maintain place where people want to work?
Trust
"WE ARE ALL IN THIS TOGETHER"
No inconsistent behaviours and hypocrasy messages by leaders
"Secret Sauce"
No silver bullet
Right environment doesn't just happen - lot of work
Create sth you believe it and live it
"Walk the talk"
Still need compelling customer VP, operational excellence and constand improvement, among with strategic focus and good market timing
Leadership
4 Fundamental Rules
The Golden Rule
Treat others as you want to be treated
Take Care of Your People
Emotional rewards
Treat with respect
Play fairly
Give oportunity to advance&grow
Make work fun
Lead by example
Do whats right
Tips
Mental Rehearsal
Mental Replay
Body language, Tone, Wording
NO PHONE when talking
Power of Smile
Details matter
Two ears, one mouth
No arrogance
Personal
I am better than anyone else
Intellectual
I know everything
HEE
What it is?
Empl. are emotionally engaged and personally invested in doing great work
Work is more than paycheck
Employees are proud of where they work
Empll. find meaning and personal satisfaction of being part of biz
Purpose of every work is meaningful
Why?
Highly Engaged Employees
Happy customers
Success
What do Employees want?
To be listened to
They're people
Have ideas, hopes, fears, dreams
Message:"I care"
To have input into how they do their jobs
Everyone wants control over life and destiny
Everyone wants to make difference
"Here's problem X we're facing. How should we do it? Do you have any ideas?"
You to care about them as people
Great bizzs have hearts and souls
To grow and advance
So, invest in people
Frequent and fair feedback
Give chance to do better
"How am I doing? What can I do better?"
"What can I do to add more value to organization?"
To be treated with RESPECT
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